Casino wants to know my salary

[Mousey]

It's unusual, intrusive even, by why does it really matter? We often get asked for an answer to a "secret" question like "What's your mother's maiden name" and I bet most of us answer it without thinking - there's far more someone could do with that than with knowing someone's salary.

If as I suspect, this is a bookmaker or "brand" then I don't think they actually need to know the salary itself per se. So...

@the OP: Just ask them why they want to know. I bet they reply (truly or otherwise) it's a security thing to protect the player then just respond to that with "I feel unconfortable revealing that information but I am gambling well within my means". If it is truly KYC then my bet is that will suffice as the casino has been seen to have made an effort to protect their players and received a positive response that should appease any auditing process.

I guess I'm just weird (i.e. paranoid) but such questions as to mom's maiden name? street you grew up on? are usually for personal prompts to get me into a site (banking, Macy's, whatever). I just lie and make the answer something I'll remember -- or make a note of it.

the OP could tell the casino/book anything as to wages, but they also want to know who his employer is? Ummm... are they going to be contacting the payroll/personnel dept where he works to verify his wages? If not, why do they need that info? I wouldn't want any casino contacting where I work. PERIOD. Online casinos always have that little space in the registration form for 'Work' phone number. They MUST be joking. I always put my home #.

The OP may do as he so chooses, and has.

But I'd really, really like to know why they need this sort of info and what they're going to do with it when they get it.

Of course, I'm in USA, land of the free and the broke, and don't deal with this sort of thing any more.

 

[Jufo]

It's unusual, intrusive even, by why does it really matter? We often get asked for an answer to a "secret" question like "What's your mother's maiden name" and I bet most of us answer it without thinking - there's far more someone could do with that than with knowing someone's salary.

It's not just about the question itself but the timing of the question after the player had won 6K. Don't you find it a bit disturbing that if you win 6K you are not allowed to continue playing unless you tell them your salary?

This is not an "innocent" query about the player's means. There is clearly a more sinister motive for the question.

@the OP: Just ask them why they want to know. I bet they reply (truly or otherwise) it's a security thing to protect the player then just respond to that with "I feel unconfortable revealing that information but I am gambling well within my means". If it is truly KYC then my bet is that will suffice as the casino has been seen to have made an effort to protect their players and received a positive response that should appease any auditing process.

So the player won 6K there and the casino wants to protect the player, so that he doesn't accidentally lose the 6K back to them? That would be very kind of them but we all know that no casino operates like that, unfortunately.

 

[Brooklyn]

I will not fail to bring to your notice that risk is free in this transaction and that you should not entertain any atom of fear as all required arrangements have been made for the transfer.Please for full trust,don't forget to reply with your contact information like-Your Name,Age,Marital Status.,Cell PhoneNumber,Your Country,Your House Address,Your Occupation,Sex,Religion,Your ID Card Or International Passport and Your Private E-mail Address and Occupation for full trust.

No it's not a casinos T&C's. It's part of an email saying I can get a gabillion dollars put into my bank account, lucky me. My point is there is no reason for this information; none at all. Especially if this player has been there a while and hasn't had a problem before their win.

 

[4 of a kind]

The only time I was ever asked about personal details similar to the OP, was in Atlantic City when I applied for markers at two different casinos. Not until a complete credit check along with confirmation of details being completed was I approved. I still have these markers and periodically the casinos still follow up with additional credit checks.

I've wired several times funds to a casinos cage in Las Vegas weeks in advance for a planned visit. Not once was I asked about personal details since I'm certain the bank sending the funds already had all this information.

I also cashed out from Party Poker (in the good ole days) and wired 117k directly to my bank account without any questions being asked other then the banks international wire code.

I'm not surprised with any new delay tactic any online casino will muster up.

 

[Simmo!]

It's not just about the question itself but the timing of the question after the player had won 6K. Don't you find it a bit disturbing that if you win 6K you are not allowed to continue playing unless you tell them your salary?

This is not an "innocent" query about the player's means. There is clearly a more sinister motive for the question.



So the player won 6K there and the casino wants to protect the player, so that he doesn't accidentally lose the 6K back to them? That would be very kind of them but we all know that no casino operates like that, unfortunately.

I think you may have missed the point of my post Jufo. I am 99% sure the casino is doing this to satisfy KYC. They probably don't give a hoot what the salary is. It just needs a response from the player so the casino - if audited - can say it met it's obligations by asking.

 

[Diane]

I would dearly love to know which casino this is.

But he said he didn't want to disclose it. You can send him a PM and maybe he will tell you in private.

Diane

 

[Casinomeister]

Admin Note: Moved posts

I've moved the derail postings here.
https://www.casinomeister.com/forums/threads/derail-from-casino-wants-to-know-my-salary.46326/

Please, let's keep the conversation on track. Thank you.

 

[Markus]

After I have sent them the requested information, today I have got an answer from them:

Hi Markus, although I would like to thank you for providing the
information below, your account will remain marked as closed.

Regards


Nick M.

I'm somewhat shocked, especially because there is absolutly no explanation given! So I wrote back and requested an explanation. As soon as I get an answer I will post it here.

 

[chayton]

After I have sent them the requested information, today I have got an answer from them:
I'm somewhat shocked, especially because there is absolutly no explanation given! So I wrote back and requested an explanation. As soon as I get an answer I will post it here.

And you sent them everything they asked for? Or did you say, "I'm sending the info I feel comfortable sending"???

The whole thing is really strange...I for one am very interested in hearing the explanation they give you.

 

[Markus]

And you sent them everything they asked for? Or did you say, "I'm sending the info I feel comfortable sending"???

I have sent them everything they asked for!
In my opinion it is a matter of fairness that they at least give me an explanation why my account remain closed after they have reqested this very personal information from me.

 

[Jufo]

I think you may have missed the point of my post Jufo. I am 99% sure the casino is doing this to satisfy KYC. They probably don't give a hoot what the salary is. It just needs a response from the player so the casino - if audited - can say it met it's obligations by asking.

Are you still 99% sure that the casino was doing this only to satisfy KYC, Simmo?

Markus, it might be time to name the casino in question soon, as at this point it would cause no harm to do so.

 

[Markus]

Markus, it might be time to name the casino in question soon, as at this point it would cause no harm to do so.

Because I have little hope that they will reopen my account I think you are right.
It's Totesport Casino.
I have always valued their fast payouts and good customer support, but how they treated me here is very disappointing.

 

[Simmo!]

Because I have little hope that they will reopen my account I think you are right.
It's Totesport Casino.
I have always valued their fast payouts and good customer support, but how they treated me here is very disappointing.

Here's my guess:

Tote was just taken over by Betfred. Betfred may be wary of German accounts because of the bonus fraud that originates there and thus maybe taking a hard line and removing German Tote accounts that might be deemed risky and/or unprofitable.

That is totally speculative btw. It might simply be related to licensing in regulated environs. But it seems reasonable to assume that following the takeover, Betfred will be auditing and evaluating each account.

Whatever the reason, they have decided they don't want your business unfortunately.

I knew it would be a bookmaker :/

 

[Markus]

Here's my guess:

Tote was just taken over by Betfred. Betfred may be wary of German accounts because of the bonus fraud that originates there and thus maybe taking a hard line and removing German Tote accounts that might be deemed risky and/or unprofitable.

German players are generally excluded from bonuses at Totesport Casino as you can see in their Terms & Conditions:

14. Due to increased bonus abuse, players from the following countries are excluded from this promotion: Sweden, Denmark, Finland, Norway, Germany, Belgium, Canada, Czech Republic, Argentina, Bulgaria, Hungary, Slovakia, Romania, Poland, Portugal, Russia & Italy. Any player found to have an incorrect address registered to their totesport account will forfeit this and all future bonuses.

Therefore I have never played with a bonus at Totesport Casino.

 

[Simmo!]

German players are generally excluded from bonuses at Totesport Casino as you can see in their Terms & Conditions:

Therefore I have never played with a bonus at Totesport Casino.

Maybe you just won too much Markus LOL

Several other good Playtech casinos out there though and more coming

 

[kangamick]

Sorry if this has already been answered but is any money locked in your account or have they already paid you the $6000?

If they have already paid you, I would just move on.

 

[Markus]

Sorry if this has already been answered but is any money locked in your account or have they already paid you the $6000?

If they have already paid you, I would just move on.

They have paid all my winnings without any problems.

Of course I have to move on now, but it is still a shame because I have liked that casino and I would like to continue play there but they don't let me for an unknown reason.

 

[rainmaker]

.

I think it would be fair to ask the rep for a reply in this thread.

It is a bit unusual to close a players account when the player never uses any bonuses etc. And to ask the player for KYC information, when they most likely never had the intention to re-open the account anyway is also unusual.

It would be interesting to know if they had closed his account if he was a profitable customer.

 

[Gremmyboy]

As others have stated it seems that they have closed the account due to the $6k win.

Perhaps they needed the salary to see if the player earns enough to keep pumping money in to the casino?

Maybe they just see you as 'one lucky bugger' and don't want you're small deposits that end up costing them $000's!

As others have said, there are plenty of other casinos out there that want your business and won't lock you out if you happen to be lucky! I know it sucks when you like a certain casino and have done nothing wrong and get treated like crap but I'd consider it as their loss!

Cheers
Gremmy

 

[thelawnet]

.

I think it would be fair to ask the rep for a reply in this thread.

It is a bit unusual to close a players account when the player never uses any bonuses etc. And to ask the player for KYC information, when they most likely never had the intention to re-open the account anyway is also unusual.

It would be interesting to know if they had closed his account if he was a profitable customer.

It's absolutely ok for the casino to close any player's account at any time for any reason after allowing them to withdraw/complete any bonuses, but they have no business asking salary/occupation.

 

[Markus]

It's absolutely ok for the casino to close any player's account at any time for any reason after allowing them to withdraw/complete any bonuses, but they have no business asking salary/occupation.

Yes it is their right to close a player's account. And it is even their right to refuse giving an explanation for the closing, but they shouldn't be surprised if that puts them into a bad light, especially after asking about salary and occupation.
They still haven't answered my e-mail where I requested an explanation.

 

[bisbis]

send at support this salary IS ONLY one MONTH OF footballer

Expired Image

 

[Casinomeister]

@bisbis
And you are posting this because?

Moving you to the Moderated Users where your posts will have to be approved by a moderator before they go live.

 

[Markus]

Strange, now Betfred has closed my account. But I don't think this is a coincidence as Totesport was bought by Betfred.

Hello Markus,

Thank you for your ID documentation, your €1,598.80 Moneybookers withdrawal has been re-enqueued and shall be processed within a 24-hour maximum timeframe.

I must unfortunately inform you that Betfred is unable to offer you a casino account any longer, we reserve the right to do this and hope that it is not too much of an inconvenience for you.

Your cash balance account can remain open but you shall not be able to access either casino or poker at any point in the future.

I do wish you all the best in your current and future endeavours.

Sincerely,

Yits M.
Deputy Casino Manager

Petfre (Gibraltar) Ltd │ 5.2 Waterport Place │ 2 Europort Avenue │ Gibraltar

www.betfredcasino.com

 

[jod5413]

It does seem as if you are, in fact, being "punished" for being lucky, Markus. That really sucks, IMO. It is a shame that others that play there don't "punish" them by finding another place to play. Like everyone has told you, there are others out there that are just as good and might not be that short sighted. Good Luck.