Casino Complaint Casino Reward Group, be aware of certain terms and conditions

I can speak about how I would handle this on my own site, if I discovered the named holder of the account was different from the name of persons payment method funding the account I would lock the account, contact the account holder, and in all likelyhood void all wagers made using the said funds.

I beleive most operators, whether accredited here or not would do exactly the same, and i challenge any igaming rep to post that their operation would handle this situation differently.

This is as much for the PROTECTION of players and their families/friends as anything else.

THE RULES

You register with your own correct details ONCE.
You fund the account using a method which matches the details above.
You play fair and within the rules and meet WR's
You withdraw back to a chosen payment method in your own name/details.

At some point depending on the win or for other security reasons , the casino may require you to supply documentry evidance of any of the above stages.

If you comply with all this you get paid, I don't beleive that bonus abuse, or not in the spirit of the bonus rules are good reasons for not paying, but failing to comply with the basic and logical steps above certainly are good reason not to pay a customer.

Raj
 
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Casinomeister, I sent an email last week wednesday to the Riskmanager of this Group that as for me they can keep the 500 euro as I dont want anything to do with them anymore.
This I told Rene also.
So why does Rene and now you also accuse me of trying to get my money via this way ?
Even accusing me of blackmail... Maybe I dont understand this word correctly but with blackmail somebody wants something from another person, is it not? I just wanted to publish this story as I find it not correct the way CR handled this.

A police-officer along the road discovers a car with a couple in it, driving too fast and he stops that car.
The woman next to the driver appaers pregnant and the baby is being born almost, they are in a rush on their way to the hospital.
Now the police-officer still can give the driver a ticket for violation of the speedlimit ( according to the RULES and TERMS),
but he can also get in his car, dont give a ticket, and escort the other car to the hospital with sirens on.
I think you will understand where I am getting at, it has to do with customerfriendly acting.

Dear Casinomeister, I like your site, I really do. But I am 59 years old and only member now for 2 months or so.
Dont know how but I managed to live 59 years without your forum. It would be a pity for me but feel free if you decide to block me as a member of your site.
with best regards
corrie1946
 
Casinos are allowed to freeroll here. Deposit and lose, the casino says nothing and hopes there isn't a chargeback. Deposit and win, and the winnings are voided.

It's very simple for the casino to prevent the player from depositing via a method using someone else's name. I think comparing names was possible with punchcards in the 50s. I'm very sure it's within the abilities of the casino software developers today, if they can find time in between cranking out their 2 slot clones/week. It doesn't happen though, because it would cost the casinos revenue.

I don't think accredited casinos (and I know CR isn't one) should allow players to fall into confiscation traps over issues that can be prevented by a simple name comparison. Personal responsibility is all well and good, but why doesn't the casino have some responsibility to implement the most basic of software checks to ensure that their terms aren't accidentally broken?
 
Casinos are allowed to freeroll here. Deposit and lose, the casino says nothing and hopes there isn't a chargeback. Deposit and win, and the winnings are voided.

It's very simple for the casino to prevent the player from depositing via a method using someone else's name. I think comparing names was possible with punchcards in the 50s. I'm very sure it's within the abilities of the casino software developers today, if they can find time in between cranking out their 2 slot clones/week. It doesn't happen though, because it would cost the casinos revenue.

I don't think accredited casinos (and I know CR isn't one) should allow players to fall into confiscation traps over issues that can be prevented by a simple name comparison. Personal responsibility is all well and good, but why doesn't the casino have some responsibility to implement the most basic of software checks to ensure that their terms aren't accidentally broken?

I don't agree with you.
I wonder instead why someone would be so stupid and use someone elses name? As others have said, in that case they can chose anyones account.
I always wonder when someone wants to know about casinos that don't require documents, if this is what they have in mind. Don't you?:rolleyes:

I believe the casinos would like us to be verified before deposits, because every deposit made of frauds are costing the casinos money.
Why in the world would they like to pay for that? Especially since they have to pay extra to return the money to the real cardowner, or whatever have been used.

The softwaresuppliers could maybe do something, but as long as we are not willing to get verified before we deposit, then it's the casinos rules that must be followed.
 
I wonder instead why someone would be so stupid and use someone elses name? As others have said, in that case they can chose anyones account.

Since when was intelligence a prerequisite to gamble online? I'm pretty sure casinos would prefer to have morons chomping at the bit to get a chance to piss away their money on games with 5%+ house edges. Instead, those casinos seem to want lawyers adept at reading every inch of the sites T&C.

If you presented your wife's credit card at a B&M casino and asked for a cash advance, would they give it to you, and then wait until you've won and tried to cash in your chips before confiscating them? No ... they would hand you back the card right away and tell you that you can't use someone else's card. The online places can easily check that you're depositing with your own card before ever charging it. They choose not to because it gives them an opportunity to keep losses and confiscate winnings.

That 98% of the people on this board support this is not surprising, but it is disheartening.
 
I know it's as many rogue casinos as there are frauds out there, but the ones I play in I try to believe they are honest normal people trying to do a good job. Like any other salesman.
I don't think it's that easy.

My wife's creditcard? Maybe my husband's, but never my wife's:p
 
It seems to me there is also a misunderstanding about my way of paying the deposit. Me and my wife always use Ideal.
Its a direct banktransfersystem.
I believe this system is not so familiar / well known, but it is very poular overhere in Holland.
I did not use a creditcard of my wife, i try to explain in my best english...

we have the same bank, only different bankaccountnumbers. when you want to pay via Ideal this Ideal site redirects you straight with your chosen bank (I believe 7 or 8 banks in Holland work with this system). After you have chosen your bankname you have the opportunity to fill out from which bankaccount you want to pay, so my wife can pay bills (or deposits in this case) from her and my account and vice versa, we have one code for this Ideal system which we can use both.
Now sometimes we pay from her accountnumber and sometimes from mine,we know this from eachother and is not an issue for us.
So therefor you maybe understand better and believe me we had no bad purpose at all, the more as we do this also at other casinos mentioned before and this is never been a problem up till now. Not with depositing and not with withdrawals.
Can be other casinos like unibet have the same terms and condtions as one commenter wrote, but I can assure you from my own experiences that they dont use this as an escape not to pay withdrawals. I call THAT customerfriendly.
In other cases we sometimes experienced that an internetcasino only wanted to pay withdrawal to the same account as where the deposit came from, this is also not a problem for us.
 
Dear Casinomeister,
Yesterday and also today I checked your site several times, to find your answer to my question here above: why does Rene and you accuse me of trying to get the 500 euros won with this posting?
Now I fully understand you have more things to do, you must be a very busy man.
Allow me to mention this, if you want written proof of the email conversations between that Risk manager of last week wednesday and me, if you want written proof of the email conversations between Rene and me, all this before I started this topic and confirming also to Rene that it is not my intention to still receive the 500 euro, in fact I did not want to receive it anymore, just let me know.
That is to say , if Rene agrees ofcourse to let you have copies of our private messages.
If you dont want to receive, if you dont appreciate it, then please give me your opinion about the message you seem to have received from Rene about me / my intentions.
I simply contacted Rene by mail first to ask her honest opinion about this all, is that not what you recommend ? Contact the person in charge first.
Why not a PAB? I dont want the money won and you are a busy man.
I am a very patient person, so I hope you will find the time somewhere in due course to give me your reply here, dont hurry. Let say I will check again in a few weeks after today, unless ofcourse you blocked me before that moment.
PS: i have read today that article about the Pirate and his million.
Correct me if I am wrong, but was it you who wrote ( something like this) :
dont cheat me with false info. Did you read that article also Rene?
 
.

just want to say that i play at CR-Group for years, had deposits and lots of withdrawals and they never ever asked me for any documents. i made the WR for the same promotion like the OP (at quatro and also at nostalgia) and cashed out without any problems or questions for documents. maybe i am just a lucky one... :p
 
The Ideal system must show the merchant (casino) the account details used to fund a purchase, otherwise CR would have no way of knowing the deposit came from your wife's account. The problem is that the underlying accounts are still separate, rather than joint, even though they are with the same bank. The other casinos may not have noticed this because of the deposits having come via Ideal. One day some other casino will notice, even one that currently has not, and void a further win.

The best way forward is to ONLY use your own account when depositing via Ideal, and where necessary, get your wife to transfer the money to you via your bank (online banking?) rather than making the deposit directly from your wife's account.

The next best is to obtain prior WRITTEN approval from the casino that they will accept both you and your wife funding and playing the same household casino account. Some casinos WILL accept such an arrangement if asked beforehand. Usually, they will need documents from both persons involved in such an arrangement, perhaps including a declaration from your wife that she gives permission for her bank account as well as yours being used to fund the deposits.

It is not just CR that will take exception to this practice, most other operators will. The exception may well be those casinos you are currently playing at, and this is your first taste of what is considered normal practice within the industry. Luckily €500 is not a massive loss, it could have been a progressive payout that got voided, which would have been a very expensive way to learn this lesson.
 
thanks vinylweatherman

Sorry for my late reply, havent been able to read (problem with my eyes) anything for abt 2 months, just this morning i saw your comment.
I guess you are right and thanks for your comment.
Anyhow, as for the gambling I keep it on the 2 sites mentioned. Fast pay outs, no problems for 2 years now, no silly cheques or spam mails.
Asked Unibet abt my story with CR, did not tell it happened and or with which casino, they told me that they would have asked first more info before voiding. If its true, I dont know.

Casinomeister, thank you also for giving me your opinion abt that warning from Rene even before I started this topic.
:D
Dont bother any further for one reason not to block me as a member, its your not-giving a reply on my question here above plus the fact that in the past I had some very nasty experiences with both Platinum (still continuing, spam mails from this group) and seeing the fact just recently I had to wait 14 days for a withdrawal from 32Red,(and they had our docs from earlier withdrawals) both accredited casinos, that convinces me being a member here is totally worhtless :notworthy
Will save you the trouble, you wont see me posting or logging in again.

To everybody, wish you lots of succes and many many jackpots in the future !
 
Sorry for my late reply, havent been able to read (problem with my eyes) anything for abt 2 months, just this morning i saw your comment.
I guess you are right and thanks for your comment.
Anyhow, as for the gambling I keep it on the 2 sites mentioned. Fast pay outs, no problems for 2 years now, no silly cheques or spam mails.
Asked Unibet abt my story with CR, did not tell it happened and or with which casino, they told me that they would have asked first more info before voiding. If its true, I dont know.

Casinomeister, thank you also for giving me your opinion abt that warning from Rene even before I started this topic.
:D
Dont bother any further for one reason not to block me as a member, its your not-giving a reply on my question here above plus the fact that in the past I had some very nasty experiences with both Platinum (still continuing, spam mails from this group) and seeing the fact just recently I had to wait 14 days for a withdrawal from 32Red,(and they had our docs from earlier withdrawals) both accredited casinos, that convinces me being a member here is totally worhtless :notworthy
Will save you the trouble, you wont see me posting or logging in again.

To everybody, wish you lots of succes and many many jackpots in the future !

Seeya.

Don't let the door hit you on the way out now :)
 
Sorry for my late reply, havent been able to read (problem with my eyes) anything for abt 2 months, just this morning i saw your comment.
I guess you are right and thanks for your comment.
Anyhow, as for the gambling I keep it on the 2 sites mentioned. Fast pay outs, no problems for 2 years now, no silly cheques or spam mails.
Asked Unibet abt my story with CR, did not tell it happened and or with which casino, they told me that they would have asked first more info before voiding. If its true, I dont know.

Casinomeister, thank you also for giving me your opinion abt that warning from Rene even before I started this topic.
:D
Dont bother any further for one reason not to block me as a member, its your not-giving a reply on my question here above plus the fact that in the past I had some very nasty experiences with both Platinum (still continuing, spam mails from this group) and seeing the fact just recently I had to wait 14 days for a withdrawal from 32Red,(and they had our docs from earlier withdrawals) both accredited casinos, that convinces me being a member here is totally worhtless :notworthy
Will save you the trouble, you wont see me posting or logging in again.

To everybody, wish you lots of succes and many many jackpots in the future !

These other problems should be telling you that this arrangement is NOT acceptable to operators. 32Red took 14 days to decide it was OK to pay you. This is a very BAD sign that you should stop considering this arrangement as being OK just because a casino has not yet objected to it. It is almost certain it is a case of them not having spotted it, rather than them considering it OK.

Far from being "worthless", this site has given you advice that could prevent you having wins voided in the future because of this arrangement. If Unibet are fine with it, it is because you asked first, not because it is OK in general.
 
Dear Casinomeister, I like your site, I really do. But I am 59 years old and only member now for 2 months or so.
Dont know how but I managed to live 59 years without your forum. It would be a pity for me but feel free if you decide to block me as a member of your site.
with best regards
corrie1946
Umm - you're 5 years older than me. Is that supposed to mean anything? I don't get it.

Sorry for my late reply, havent been able to read (problem with my eyes) anything for abt 2 months, just this morning i saw your comment.
I guess you are right and thanks for your comment.
Anyhow, as for the gambling I keep it on the 2 sites mentioned. Fast pay outs, no problems for 2 years now, no silly cheques or spam mails.
Asked Unibet abt my story with CR, did not tell it happened and or with which casino, they told me that they would have asked first more info before voiding. If its true, I dont know.

Casinomeister, thank you also for giving me your opinion abt that warning from Rene even before I started this topic.
:D
Dont bother any further for one reason not to block me as a member, its your not-giving a reply on my question here above plus the fact that in the past I had some very nasty experiences with both Platinum (still continuing, spam mails from this group) and seeing the fact just recently I had to wait 14 days for a withdrawal from 32Red,(and they had our docs from earlier withdrawals) both accredited casinos, that convinces me being a member here is totally worhtless :notworthy
Will save you the trouble, you wont see me posting or logging in again.

To everybody, wish you lots of succes and many many jackpots in the future !

I think your problem is how you are communicating. You don't communicate well. Many of your posts are incriminating and full of mistakes. I understand English is not your first language, but if you are going to label people as thieves, crooks, and make accusatory comments, make sure you are making good use of dictionaries and grammar/punctuation rules. Either that or get someone to help you. Many of your posts come across as rude.

I have no idea what your complaining about, but if you don't want to come back here then fine.
 
my tuppence worth....

and thats probably over valuated.
Y'all can see that I am new in here and I dont post much,in fact over this there is a banner from casinomeisterland inviting me to take a few moments to get more involved, so here goes.
I have read thru' many threads in here trying to get the feel of it and the experience that gave me is that there is a great deal of grievance against the gambling houses of this world for taking our hard won cash and keeping it, seems like a business plan to me.
Most of the complaints seem to stem from, to put it politely,people who think they can retrospectively rewrite the rules to suit the way thy view the outcome of their own shortcomings.
There can be no doubt that some of these casino businesses are rougish and CM and its members have doubtless done a remarkable job in no other way than bringing their activities to all our attentions and thereby allowing us to make our own judgement as to whether we want to engage with them,and if some went under along the way then thats good too.The general concensus would seem to suggest that most do a good job and can be trusted to play fair and uphold their side of the bargain.
The bargain seems to fall apart when someone out in the world either in ignorance or with malicious intent tries to pull the wool over the eyes of a member of an industry that has been spotting wool pullers ever since way back when... They provide a service that is required by all in here and many more besides, is it too hard to adhere to the rules they have, and despite the different words they are basically all the same.
A disclaimer(cos someone is going to say it)I dont work in the business I am just a punter like the rest of you,that appreciates the fact that I can indulge in gambling activities in the comfort of my own environment at my own free will and like the rest of you I like to win and when I do I like to be paid and up till now thats all gone very smoothly simply because I read the terms and conditions I checked their credentials,I would add that when I lose that goes smoothly too and I never had any complaints from the casino either.
I cant get into the philosophy,I go with the notion that you put your money down and thats probably going to be the last you see of it,its gambling. THE pleasant surprise,and it should be is when you win and knowing when to stick it in your pocket and do something else.I dont really understand making a withdraw and cancelling it to play on,My own thinking and it is just that, is you just drew attention to yourself and someone wants their money back.
My apologies in advance if this post does not quite fit in the parameters of this thread but these are some of my thoughts prompted from reading a lot of posts that stem from the same origin.
The very best of good fortune to you all....Grif
 
No disrespect, and I understaand it's all completely innocent , but ANY casino where you use a payment card in a different name to that on the account is going to cause you problems IMHO.

Raj

This is a problem anywhere you go and I have it sometimes because I had a court ordered legal name change due to Victim of Domestic Violence. Bank account, credit cards still under birth name, BUT they all statements have AKA on them, are sent to me securely so i just send them securely a copy of the bank statement and court order showing both names allowed and problem resolved. You can usually beat them to the punch if you know this issue is going to come up by telling them and sending the documents in advance this way they have notice.
 
this was so easy to avoid. if you just open a skrill (moneybookers) account in your name, deposit there with ideal, doesnt matter whose ideal this is, and from YOUR skrill account you deposit on YOUR casino account.

easy , legal , fast and you can also play in casino's where you cant deposit with ideal.

without verification you can transfer total 1000 euro with Skrill.
if you have your bank account (you dont have to deposit with your bank account, if you only withdraw to your account, thats ok), id and utility bill verified, you have a transaction limit of 21K for any 90 day period.

dus de volgende keer weet je het. bovendien, een heel aantal casino's vragen niet om al je documenten meer, als je een volledig geverifieerde Skrill moneybookers account hebt.

greets michiel
 
oh enne IDEAL is alleen voor Nederlanders te gebruiken. vaak heb je casino's die ideal via skrill moneybookers aanbieden.

(translation: oh and ideal is only 4 Dutch people/banks. often you have casino's that offer Ideal deposits, but then you're re routed to moneybookers, where you can pay with ideal)
 
michielm1

Casinomeister, could you pse stop sending me emails ? Just a request, thanks in advance.
You asked me for giving you 1 reason not to ban me from your site, I tried to explain you that I am 59 years old, 58 years of it I managed to survive without being a member of your site, so dont ask for me a reason to ban me, just do it, am almost certain it will not influence the rest of my life :lolup:

Thanks Michielm1 for your comments, just read it because of the invitation-mails i still receive from Casinomeister (in my mails) to read new private messages.

I know I could have avoided it, like others wrote earlier. Read TCs ...
I have a Moneybookers /Skrill account already for some years, using it , but at that time when I had this problem with CR group I used the direct Ideal possibility without Moneybookers , I just did not expect a problem because of the low necessary deposit obligation of only 1 or 2 euros.
Plus, as said before, we did the same many times before with Unibet and Kroon f.e. , never was a problem and we did not ask on beforehand if it was o.k. for them.
32Red is a nice casino , nice pple but no, the delayed payment which I received from them last time had nothing to do with this same problem. They just paid slow, slower than before. But these things can happen, no problem. Later on I got paid as usual, fast.
My grieve with CR was, and I stay to my opinion, a customerfriendly casino would have asked info before winnings and deposits became void. Thats all, and thats the way I started this topic, for no other reason as you can read above.

Casinomeister, as requested before, pse stop sending me email-messages, or do I have to ask Nifty for this to arrange?:notworthy
Man, your defence also with the Betfred /Finsoft case.... makes me crying.
A casino , at least not tested a game which they present, not paying back everybody who lost money with this rigged game, only paying back some pple over a certain period, but you keep them accredited...
Dont you understand it does not matter who published this? I would have said thank you to even a serial killer, thank you for the warning.
You do understand but without a doubt you have other interests. Bye and good luck with your site.
 
Casinomeister, could you pse stop sending me emails ? Just a request, thanks in advance.
You asked me for giving you 1 reason not to ban me from your site, I tried to explain you that I am 59 years old, 58 years of it I managed to survive without being a member of your site, so dont ask for me a reason to ban me, just do it, am almost certain it will not influence the rest of my life :lolup:

Thanks Michielm1 for your comments, just read it because of the invitation-mails i still receive from Casinomeister (in my mails) to read new private messages.

I know I could have avoided it, like others wrote earlier. Read TCs ...
I have a Moneybookers /Skrill account already for some years, using it , but at that time when I had this problem with CR group I used the direct Ideal possibility without Moneybookers , I just did not expect a problem because of the low necessary deposit obligation of only 1 or 2 euros.
Plus, as said before, we did the same many times before with Unibet and Kroon f.e. , never was a problem and we did not ask on beforehand if it was o.k. for them.
32Red is a nice casino , nice pple but no, the delayed payment which I received from them last time had nothing to do with this same problem. They just paid slow, slower than before. But these things can happen, no problem. Later on I got paid as usual, fast.
My grieve with CR was, and I stay to my opinion, a customerfriendly casino would have asked info before winnings and deposits became void. Thats all, and thats the way I started this topic, for no other reason as you can read above.

Casinomeister, as requested before, pse stop sending me email-messages, or do I have to ask Nifty for this to arrange?:notworthy
Man, your defence also with the Betfred /Finsoft case.... makes me crying.
A casino , at least not tested a game which they present, not paying back everybody who lost money with this rigged game, only paying back some pple over a certain period, but you keep them accredited...
Dont you understand it does not matter who published this? I would have said thank you to even a serial killer, thank you for the warning.
You do understand but without a doubt you have other interests. Bye and good luck with your site.


the e-mails you are receving is only to read your private messages? i so, and if you dont wanna read it or be on the site
just close the account
 
bsilva028

Thanks for your advice:notworthy . I did not know that was also possible...
Dear bsilva028, I still log-in here sometimes, except from the friendly invitations of Casinomeister, because there are some pple, members, which opinion about various problems with internet casinos get my attention and respect,.Especially the ones who dont shout abt TCs in the first place to tell you what you did wrong, but see the unfairness in them first.
After all , when I decide to deposit money to a casino I know that my chance to win is a bit less than losing money.
No problem with that and to hell with all who try try to cheat any casino but it works both ways.
Ever read TCs ? Most of them have TCs which enable them to refuse a withdrawal because you have 2 eyes and 2 legs.
Fuck off with CR, deposit of 1 euro was obliged. If I ever wanted to cheat them, why should I (we) deposit 5 ?

1 euro was also one of their TC's at that time. I did read that one:notworthy

So , because of this all, and having read the right opinion of someone here above who mentioned this a free-roll for the casino, when you lose you will hear nothing, when you win you are in trouble and the casino dont even send the deposit money back to someone who was not allowed to play, you know enough.
You know what ? Nobody is asking you to start an internet-casino . If you do, do it with fair TCs and pay pple immediately or in a few days, when they deposit their money and win. At least communicate with pple instead of voiding first, when something goes wrong.
It was my warning about this CR group, nothing more or less.
 
Thanks for your advice:notworthy . I did not know that was also possible...
Dear bsilva028, I still log-in here sometimes, except from the friendly invitations of Casinomeister, because there are some pple, members, which opinion about various problems with internet casinos get my attention and respect,.Especially the ones who dont shout abt TCs in the first place to tell you what you did wrong, but see the unfairness in them first.
After all , when I decide to deposit money to a casino I know that my chance to win is a bit less than losing money.
No problem with that and to hell with all who try try to cheat any casino but it works both ways.
Ever read TCs ? Most of them have TCs which enable them to refuse a withdrawal because you have 2 eyes and 2 legs.
Fuck off with CR, deposit of 1 euro was obliged. If I ever wanted to cheat them, why should I (we) deposit 5 ?

1 euro was also one of their TC's at that time. I did read that one:notworthy

So , because of this all, and having read the right opinion of someone here above who mentioned this a free-roll for the casino, when you lose you will hear nothing, when you win you are in trouble and the casino dont even send the deposit money back to someone who was not allowed to play, you know enough.
You know what ? Nobody is asking you to start an internet-casino . If you do, do it with fair TCs and pay pple immediately or in a few days, when they deposit their money and win. At least communicate with pple instead of voiding first, when something goes wrong.
It was my warning about this CR group, nothing more or less.

I know English is not your first language, but it is clear enough for me to know that you don't have a clue.....about how to conduct yourself using online casinos, and how to behave in public fora.

I'm sure Casinomeister will attend to your BS, just as soon as he is finished doing far more important things, like shaving and sweeping the front path.

It's good to see karma at work here.....you didn't get your money.
 
Hi Corrie,

Perhaps if you would snap out of your delusional fog, you would have realized I haven't defended anything but fairness. Also, if you don't want to recived any PMs from the administrator (moi), you can make that selcetion in your settings. But since you are unable to figure that out - amongst other things, I'd gladly close your account.
 
Hi Corrie,

Perhaps if you would snap out of your delusional fog, you would have realized I haven't defended anything but fairness. Also, if you don't want to recived any PMs from the administrator (moi), you can make that selcetion in your settings. But since you are unable to figure that out - amongst other things, I'd gladly close your account.

took you long enough:D
 

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