Rens1990
Dormant account
- Joined
- Feb 26, 2010
- Location
- Kaatsheuvel
Hey guys.. This is my first post on the board and I wish I didn't have to make it.. I've been reading on the board for the while but never really took the effort to sign up. This story made me do so anyway.
I spotted Casino LaVida in the Baptism by Fire section on the main website and decided to give it a chance. I made my deposit of EUR 100,- and got a 111 euro's bonus for making a succesfull first deposit. I played blackjack, multihanded and slots. These are the only games I played..
After making my withdrawal of EUR 677.20 I received an email with a request for documents. I send them in and got the response that they had been sent to the relevant department. After that.. silence.. So a few hours ago I decided to go into the livechat and ask about my withdrawal. Here are the most important parts of the chat, upon request I can post the entire chat history..
So they confiscate my winnings which sucks, but the why is actually fun.. Please read..
So why did they confiscate my winnings? What discrepencies did they find?!?
As I told before, I'd only been playing blackjack and slots.. I told them that I would post the story on CasinoMeister.. They're in the baptism by fire section so I thought it might help.. I was connected to the pitboss, Craig.
Now all of a sudden they refer to a different part of the T&C which could mean anything.. It's no reason to deny me my withdrawal..
The last part is absolutely rediculous.. I know what hedge betting is so I did it.. Everybody knows what murder is.. Does that make every person a killer?
Also.. How is hedge betting on blackjack even possible.. Just a lot of bullshit being played in order not to pay me..
I was hoping to get some help on the board.. Didn't PAB yet.. Should I?
I spotted Casino LaVida in the Baptism by Fire section on the main website and decided to give it a chance. I made my deposit of EUR 100,- and got a 111 euro's bonus for making a succesfull first deposit. I played blackjack, multihanded and slots. These are the only games I played..
After making my withdrawal of EUR 677.20 I received an email with a request for documents. I send them in and got the response that they had been sent to the relevant department. After that.. silence.. So a few hours ago I decided to go into the livechat and ask about my withdrawal. Here are the most important parts of the chat, upon request I can post the entire chat history..
So they confiscate my winnings which sucks, but the why is actually fun.. Please read..
You are now chatting with 'Jeremy'
Jeremy: Welcome to Casino La Vida? How may I assist you?
Rens van Os: Hi Jeremy
Rens van Os: I've had a pending withdrawal for quite some time now and still havent received it
Rens van Os: could you please check when I can expect my withdrawal?
Jeremy: Sure can, please hold whilst i take a look in to your account
Rens van Os: oke
Rens van Os: I've send in the documents and they were send to the relevant department so everything should be oke..
Jeremy: Thank you for the comments you have added, however i am still investigatinig this for you, please do continue to hold for me Rens
Rens van Os: oke
Jeremy: Unfortunately we have picked up certain discrepencies on the account as informed by our player security team. Therefore we can not allow the withdrawal.
So why did they confiscate my winnings? What discrepencies did they find?!?
Jeremy: 12. Observations of playing patterns such as the playing for deliberate minimum risk, equal, zero margin or hedge betting may not be considered as playing in the appropriate spirit for the purposes of meeting bonus wagering requirements. Should the Casino deem that these practices have been utilized for the specific purpose of meeting wagering requirements the casino reserves the right to withhold any cashins and/or confiscate all winnings.
Rens van Os: that is bullshit..
Rens van Os: I didn't play zero margin games
Rens van Os: I didn't hedge my bets
Jeremy: Unfortunately this was the discovery done by our Security Team i am afraid Rens
As I told before, I'd only been playing blackjack and slots.. I told them that I would post the story on CasinoMeister.. They're in the baptism by fire section so I thought it might help.. I was connected to the pitboss, Craig.
You are now chatting with 'Craig'
Rens van Os: Hello Craig
Craig: Hi there Rens.
Craig: I am familiar with all the details.
Rens van Os: oke
Rens van Os: then please tell me this isn't happening
Craig: Please understand upon signing up with the casino one needs to agree with the terms and conditions.
Rens van Os: I did agree
Rens van Os: and I read them
Rens van Os: it makes no sense that I would have violated term 12
Rens van Os: because I didn;'t
Rens van Os: how is playing Blackjack violating that rule?
Rens van Os: I didn't hedge bets or whatever, not even possible on that game
Craig: And the reasons why we cant pay you is that the player security has picked up discrepencies and management has made the decision with regards to not paying you.
Craig: Based on these discrepencies.
Rens van Os: you can't just decide not to pay me
Rens van Os: without any good reason
Craig: We do have reasons on this.
Rens van Os: then please tell me what they are
Rens van Os: because rule 12 of the T&C isn't it
Craig: One moment for me please.
Craig: Casino La Vida reserves the right to examine players engagement in the casino to determine whether or not promotion abuse has taken place. Even if the player has complied with the Terms and Conditions, there are certain instances where promotion abuse can still occur. Non-compliance with the Terms and Conditions is also considered promotion abuse. In these instances Casino La Vida has the right to take the necessary action against a player to rectify the situation.
Now all of a sudden they refer to a different part of the T&C which could mean anything.. It's no reason to deny me my withdrawal..
Rens van Os: now you try and point me to something else, which doesn't make sense either
Rens van Os: But oke.. I'll just post my story on the CasinoMeister board and see what they have to say about it.. I will post full chat history so they can see that it's just tricks being pulled
Craig: He was referring to the bonus as mentioned which then led up to the withdrawal.
Rens van Os: no he was referring that I had played with minimum risk and hedging bets which were the discrepencies.. which was nonsense
Craig: We are following the correct procedure as we do have all the details to back up the decision made.
Rens van Os: now you point me to something else which doesn;t make sense either
Craig: In which case part of that was what he was referring to.
Craig: Hedgebetting is the correct term used.
Rens van Os: how was I hedgebetting?
Rens van Os: how is that even possible while playing BJ?
Craig: In which case a pattern was picked up, and thats why the decision was made not to process the winnings.
Rens van Os: Lol seriously.. Have you ever even played BJ?
Craig: Anythings possible.
Craig: 21 yes I have
Craig: I do know alot of casino games.
Craig: And all the tricks and trades of the relevant games.
Rens van Os: then you should know hedging in BlackJack is impossible
Rens van Os: in roulette, oke.. betting red and black or whatever
Rens van Os: please tell me how it works in BJ?
Rens van Os: I'm dying to know
Craig: O so you do know what and how hedge betting works.
Rens van Os: I bet player and dealer at the same time? You're software doesn't really allow me to bet on the dealer?
Rens van Os: I know what hedging is, I study finance
Craig: So you are familiar of how to do hedge betting, correct.
Craig: Okay so you do now the tricks, which means that you were hedge betting.
Rens van Os: I know what hedge betting is, I have no idea how it would be possible to do that on BlackJack
Rens van Os: Craig.. Allthough this is actually starting to get funny, I'm going to end this conversation
Rens van Os: I'm really curious about the reply's on my post
Rens van Os: when they read that my winnings were confiscated
Rens van Os: because I was hedge betting on BlackJack
Rens van Os: you know just as well as I do that it's impossible
Craig: A certain pattern was picked up this pattern was not only Hedge Betting but we have specified individuals who can pick up certain trends with online gaming.
Rens van Os: certain trends?
Rens van Os: you're using a RNG right? that should be completely random
Rens van Os: how are there any trends?
Rens van Os: because if there are, your software wouldn't be fair?
Craig: Rens no matter what is said at the end of the day we will not turn that decision around.
Rens van Os: oke... you'll be hearing from someone at CasinoMeister pretty soon I guess.. Keep an eye on the board, this will be hilarious
Rens van Os: not to mention all the customers that WON't sign up at the casino because of my post
Rens van Os: but whatever..
Craig: I highly doubt that, as mentioned we do have the proof we need to back up the decision that was made.
Craig: I am soory to say but the decision will not be reversed.
Rens van Os: your proof is that I was hedging bets on BJ or betting with a certain pattern which are both impossible
Rens van Os: so be my guest, my story is going on the board and you will hear from me
Rens van Os: this is the most insane though funny story a casino has tried to pull in a long time
Craig: I know exactly what had occured and you have thus abused the bonus based on wagering.
Craig: So the decision will stick.
Craig: Is there anything else for today?
Rens van Os: no, we'll be in touch
Rens van Os: bye
The last part is absolutely rediculous.. I know what hedge betting is so I did it.. Everybody knows what murder is.. Does that make every person a killer?
Also.. How is hedge betting on blackjack even possible.. Just a lot of bullshit being played in order not to pay me..
I was hoping to get some help on the board.. Didn't PAB yet.. Should I?