Casino La Vida - Wont honour their mail offer bonus

[sparkz]

Got a letter from them in the post this morning. To quote the letter


"Dear **********

You have been exclusively selected to receive this promotion! Join us today to experience our Award Winning casino as well as this incredible no deposit offer:

*Written in big gold writing*
30 FREE SPINS (referring to tomb raider as an image of the slot is next to it)
NO CATCH.....NO DEPOSIT
+ $£ 3000 FREE IN BONUSES

Please follow these steps to claim your offer:
Connect to the internet.
Insert The Enclosed CD into your CD-ROM
Download the casino software and register a real money account.

Dont wait, claim your exclusive offer before it expires! Plus, join us today to receive entry into Slot Survivor 6 for a chance to Outbet, Outspin and Outplay the competition for a share of $150,000 in prizes!

Good luck

Leonardo Valentine

Casino manager
"


Right so to elaborate, the letter says to signup, then I get 30 free spins on Tomb Raider as well as entry to "Slot Survivor 6"

Registered, opened an account using EXACTLY the same details that were on the address of the letter.

Logged in, searched the website for tomb raider slots....... nada, no free spins.

Spoke to support who eventually demanded I had a code for it. They made it clear that if I have no bonus code, im not getting anything. there was no code anywhere in the letter or CD rom.

Im going to scan in the letter and do a report to the GCC.

Its not about the spins really. Chances are I would barely win £5 of bonus cash with them. Its the concept of them sending me the junk mail that I never asked for, and then refusing to honour their own bonuses. False advertising

 

[ilovejesus]

i got the same offer through the post couple days ago same but didn't bother

 

[Nifty29]

Did you check tomb raider 2? Sometimes it happens that the wrong game is credited.

 

[sparkz]

yep, checked tomb raider 2, the original and then numerous slots free spins can be sometimes found on (hitman, avalon etc)

Even support said nothing had been credited until I gave them a code that wasnt included in the letter, or on the CD

 

[xxshepxx]

I've had mail from both la vida and redflush for freespins.

They always come with a code for the spins.

You have got a new users pack, anyone who joins la vida can get freespins on one of the slots and £3000 in bonuses, it's not a specially selected offer.

Pretty sure there is a rep here who can sort it for you.

I've had problems with them in the past though and it's sometimes like banging your head against a brick wall.

 

[vinylweatherman]

I just got the exact same this morning.

Send it to trading standards - it is a clear breach of the law. Unlike internet and email advertising, this came via the post, so is covered 100% by UK law, no matter what CS or the casino may claim.

It has also been sent indiscriminately to both non players and current account holders, and addresses the recipient by name.

There is no mention whatsoever about this having been sent by a third party, so by law it is deemed to have been sent by the casino.

Such a breach though can only be punished by a ban on UK media advertising, as they don't have their company itself in the UK, so cannot have any other penalties enforced.

Normally, this wouldn't matter, because the offer WOULD be honoured by the casino, as it would have arisen from a joined up marketing effort between the casino and whatever unidentified agency they had paid to produce and send the CDs and letters.

This seems to be a marketing agent "on the scam", sending out an offer that has NOT been agreed by the casino, hence the casino CS have no record of it, thus will not honour it. If this were an honest agent, they would identify themselves in the letter so that recipients could exercise their right to opt out of further mail based marketing from them.

As few as a dozen complaints about the same thing will get Trading Standards moving on this, as happened with the first Betfair promotion fiasco and the ASA.

Maybe it's the same one who was behind the "SP Casino" postal mailers, who also failed to identify themselves on the letter.

 

[sparkz]

I've had mail from both la vida and redflush for freespins.

They always come with a code for the spins.

You have got a new users pack, anyone who joins la vida can get freespins on one of the slots and £3000 in bonuses, it's not a specially selected offer.

Pretty sure there is a rep here who can sort it for you.

I've had problems with them in the past though and it's sometimes like banging your head against a brick wall.

Its not "mail" as in email, its actually in the post to my door.

I never joined them and it wasnt a "welcome pack" it was telling me that If I created an account and joined I would get an exclusive "30 free spins, no deposit" + the £3000 welcome package (we know the £3000 package is never exclusive as you have to deposit to get it and as you say its on their site)

Its like Vinyl says really, time to report it to trading standards. If it does mean they get a UK advertising ban then im sure it will lose them a lot of custom.

What annoys me the most, casino linked? scammer? whatever the reason it meant I signed up there, gave them my details which opens up more doorways to have spam sent to me via email or through the post.

Im going to prepare a report to be sent to trading standards tonight (with pictures of the letter, envelope and the cd... even though its been bent in 2 since).

I will see if there is a rep here and redirect them to this thread and see of they can shed some light on it


edit: as far as I can see no rep is here

 

[vinylweatherman]

Its not "mail" as in email, its actually in the post to my door.

I never joined them and it wasnt a "welcome pack" it was telling me that If I created an account and joined I would get an exclusive "30 free spins, no deposit" + the £3000 welcome package (we know the £3000 package is never exclusive as you have to deposit to get it and as you say its on their site)

Its like Vinyl says really, time to report it to trading standards. If it does mean they get a UK advertising ban then im sure it will lose them a lot of custom.

What annoys me the most, casino linked? scammer? whatever the reason it meant I signed up there, gave them my details which opens up more doorways to have spam sent to me via email or through the post.

Im going to prepare a report to be sent to trading standards tonight (with pictures of the letter, envelope and the cd... even though its been bent in 2 since).

I will see if there is a rep here and redirect them to this thread and see of they can shed some light on it


edit: as far as I can see no rep is here

Well, this is even WORSE. If this is just the standard offer available to EVERYONE who opens a new account, how come they won't honour it It implies that opening an account via the CD makes you WORSE off than opening one purely over the internet.

I have received a few of these via email, but these have looked like spam, and are worded to show they are for new accounts, rather than loyal players. The same is true of the postal offer, so I would not be eligible in any case, so it is a complete waste of a stamp and CD for them, but they HAVE only printed on one side of the sheet, so at least my printer gets something out of this offer

Last month I got the same thing, but for Red Flush. That's TWO mini frisbees, and TWO sheets for my printer

 

[sparkz]

Haha cant be bad with that then.


Yea I see spam emails like that all the time. The difference I think is them 1's say something like "get 30 free spins" in the title and then you open them and it clearly says "deposit £50 or more and you will get 30 free spins". Technically though that is a scam in its own right as they are hiding bonuses with WR behind free spins (For example, I deposited £100, got 30 free spins, but only won £10 from spins, it would mean for the sake of that £10 I would have to wager my balance x amount of times before being able to cashout).

The way the letter used the terms "30 free spins. no catch.... no deposit!" was just beyond sneaky and as you say, against trading laws. Similar in shops, if a tshirt had £10 on the price tag which hadnt been tampered with by some dodgy customer, but it was run through the till as £20, they would have to reduce it and make sure all are correctly priced (I know for tescos, if they have the wrong price for something on the shelf and you pay for it, they actually refund double the amount you paid and let you keep the item in question)

 

[Perc]

Did you use the CD to install the casino or did you download and install it? The CD install should automatically give you the free spins, similar to when you click on an affiliate link with a special offer.

 

[Nifty29]

I just got the exact same this morning.

Send it to trading standards - it is a clear breach of the law. Unlike internet and email advertising, this came via the post, so is covered 100% by UK law, no matter what CS or the casino may claim.

It has also been sent indiscriminately to both non players and current account holders, and addresses the recipient by name.

There is no mention whatsoever about this having been sent by a third party, so by law it is deemed to have been sent by the casino.

Such a breach though can only be punished by a ban on UK media advertising, as they don't have their company itself in the UK, so cannot have any other penalties enforced.

Normally, this wouldn't matter, because the offer WOULD be honoured by the casino, as it would have arisen from a joined up marketing effort between the casino and whatever unidentified agency they had paid to produce and send the CDs and letters.

This seems to be a marketing agent "on the scam", sending out an offer that has NOT been agreed by the casino, hence the casino CS have no record of it, thus will not honour it. If this were an honest agent, they would identify themselves in the letter so that recipients could exercise their right to opt out of further mail based marketing from them.

As few as a dozen complaints about the same thing will get Trading Standards moving on this, as happened with the first Betfair promotion fiasco and the ASA.

Maybe it's the same one who was behind the "SP Casino" postal mailers, who also failed to identify themselves on the letter.

The law may not apply here.

The op may have an account at a sister casino or related entity, and most terms of use allow casinos to send you material like this, as long as it isn't from a third party. E.g. if you open an account at royal Vegas, it is legal for fortune lounge to send you offers for their other casinos.

It may also be a case of the op, perhaps inadvertently, agreeing to receive advertising from elsewhere I.e. another website or company, via the "you agree that we may share your details with trusted partners etc etc ". We have all done it.

Besides, its a little premature sending it to trading standards. The rep hasn't had a chance to sort it. After all, the only argument is the false advertising part, as the op can't really object to receiving the mailer.....they took up the offer. If it was so objectionable, why would they take it up?

 

[sparkz]

Yea installed directly using the CD.

 

[sparkz]

The reason I went to try and get the offer was for the simple reason of the way it was advertised.

I dont gamble half as much as I used to, in fact I stopped for a while but have had a few goes recently.

I have had mailers before saying about "no deposit" bonuses from other places, which have been similar with their wording but at least iv always had the bonus.

There was no need to speculate or doubt I wouldnt get the 30 spins beforehand.

Over the years I have signed up and played at too many casinos. 90% I cant remember. If for example I didnt qualify for the 30 spins... why was that mail sent to me? Either it was a cunning spammer they pay to blag people to signup and gain sales or they sent it themselves.

It also opens doors for worse things, such as if the above was true and I had at some point claimed any sort of bonus at 1 of their sister sites thus the system refused this 1, whats to say if I deposited at La Vida, won and they threw the "you have dupe accounts" or "you have claimed x amounts of bonuses at our sister sites so are a bonus abuser" card and took all winnings.

From the letter, its addressed personally to me and is worded/shown that I have been selected for the 30 "no deposit" spins,

 

[Tirilej]

I just wonder, don't you think it's your own responsibility to know where you have an account? Where you have played your bonuses, and the casinos rules?
I don't think we can expect the casinos to do it for us.
I don't always like their rules or the way they promote themself, but that's another thing.

 

[sparkz]

Well iv been gambling for over 8 years online and its very hard to keep tracks of accounts, like quite a few people really.

Its nearly impossible to know every account I have had anywhere, probably have played at more than 100 places in them years, a few I kept my accounts on, but most of them were bad (played at quite a few rogues in my time without knowing they were rogue). Also changed main email address 4 or 5 times over them years (due to ISP changes) so casino details at some casinos I held an account with were lost and forgotten about .

Another thing for example is if I played at a casino 6 years ago, They may have changed completely in that time, from the design of the site, the software they use or even changed their casino name altogether so it will be very hard to ever remember having an account there

 

[vinylweatherman]

The law may not apply here.

The op may have an account at a sister casino or related entity, and most terms of use allow casinos to send you material like this, as long as it isn't from a third party. E.g. if you open an account at royal Vegas, it is legal for fortune lounge to send you offers for their other casinos.

It may also be a case of the op, perhaps inadvertently, agreeing to receive advertising from elsewhere I.e. another website or company, via the "you agree that we may share your details with trusted partners etc etc ". We have all done it.

Besides, its a little premature sending it to trading standards. The rep hasn't had a chance to sort it. After all, the only argument is the false advertising part, as the op can't really object to receiving the mailer.....they took up the offer. If it was so objectionable, why would they take it up?

It is not really about permission to send, but the content of what was sent. Unlike the phone, the post has fairly relaxed rules about this, mainly because unlike the phone, post is not invasive of your personal time as you can put a letter to one side, and decide when to deal with it, or even whether to deal with it at all. The same can't be said of a phonecall, as you have to interrupt what you are doing and deal with it right away, or ignore it and have no way of dealing with it later. After all, until you answer the phone, you have no idea whether it is merely a marketing call or something really important to you like family and friends.

What is really puzzling is the fact that the misleading part is the "personally selected", not the offer itself. It is available to EVERYONE, except it seems to those who DO respond to this mailer and CD, rather than go direct, or via another route.

It is essentially a "bait and switch", now SPECIFICALLY illegal under UK law as an "unfair business practice".

 

[xxshepxx]

Its not "mail" as in email, its actually in the post to my door.

I never joined them and it wasnt a "welcome pack" it was telling me that If I created an account and joined I would get an exclusive "30 free spins, no deposit" + the £3000 welcome package (we know the £3000 package is never exclusive as you have to deposit to get it and as you say its on their site)

Its like Vinyl says really, time to report it to trading standards. If it does mean they get a UK advertising ban then im sure it will lose them a lot of custom.

What annoys me the most, casino linked? scammer? whatever the reason it meant I signed up there, gave them my details which opens up more doorways to have spam sent to me via email or through the post.

Im going to prepare a report to be sent to trading standards tonight (with pictures of the letter, envelope and the cd... even though its been bent in 2 since).

I will see if there is a rep here and redirect them to this thread and see of they can shed some light on it


edit: as far as I can see no rep is here

Yes I understood that,

I call mail through my door "mail" and funnily enough e-mail's are "e-mail"

 

[Seventh777]

I also received this offer, and I would like to add there was no specific code either, here`s what happened......



And voilà......



I installed using the CD (if that has any bearing).

 

[Tirilej]

I do believe that all casinos wants new players and that's the reason these mails are sent out.
They should want your money sparkz just as bad as they want Seventh's.

The way I see it you were, for some unknowned reason, not eligible for this offer.
You might should try to found out why

 

[SkBurner]

I got the same letter through the post but I already have an account so threw it out, you would think that'd be something they'd check before sending it out?

 

[sparkz]

It could well of been that, I agree though, if I wasnt eligible for the offer for whatever reason then it shouldnt of been sent.

If the casino didnt approve it being sent and it was someone linked to them doing it on their behalf then they seriously need to be sacked or something.

Rightfully if I wasnt allowed the offer then it shouldnt of let me sign up

 

[Seventh777]

The way I see this is thus, there is a world recession and times are tough, all businesses need a good, reliable, consistent flow of cash to keep the books balanced, for casinos, it`s a whole different ball game - a mixture of both gambling and entertainment, a demanding mistress indeed, now, to keep the purse strings nice and tight and do away with the middlemen, wouldn`t it be in their best interests to get new players without the need to pay affy commission, and purchase somewhere along the line possible customers name`s and addresses in bulk?. And when receiving these potentially new customers details they are not bothered if they already have accounts with them, it`s the ones who don`t have accounts they are after, and these old customers will be pissed off and annoyed, but, at the end of the day, they don`t have to lure these in, just buy in bulk people`s info whom are known to be gambling orientated and boom, bulk mail them all - a CD and 30 FS`s.

Recently, I have been bombarded by companies with otherwise impeccable work ethics and standards, as a result of them buying my information to try and telesales me, just a few days ago I received a phone call from BT (I`m on Virgin), offering me a cheaper TV/Internet/Phone deal, I kept my head and spoke to the woman politely for the best part of an hour, knowing only to well she is on commission and my time is money also, so after a good long chat and almost upto the point where I was going to dot the `i``s and cross the `t``s. I had reassured her that although BT had somehow managed to get my ex directory number, I wasn`t to concerned, as after-all BT are a well known and respected company, so just before the contract was signed I asked how she came by my number and she duly replied `We buy them from a reputable source `, `A reputable source that passes on peoples personal information even though they distinctly forbid this when registering at any company that needs this info?` was my response, then, just before I hung up I reminded her of the date I had led her to believe I was going to transfer over to BT from Virgin, pre 12 noon -01/04/2012 .

 

[vinylweatherman]

It could well of been that, I agree though, if I wasnt eligible for the offer for whatever reason then it shouldnt of been sent.

If the casino didnt approve it being sent and it was someone linked to them doing it on their behalf then they seriously need to be sacked or something.

Rightfully if I wasnt allowed the offer then it shouldnt of let me sign up

The ONLY thing that would make you ineligible would be if you already had an account there. It doesn't seem to be the case that CS knew this. As far as they were concerned, you were a new player opening your first account, yet they said you were not eligible for this offer.

There are no specific terms and conditions for this specific offer other than the general and bonus terms as found on the website.

This is a marketing "own goal" from them, as not only have they failed at the last hurdle to attract you as a customer, they have managed to prejudice your opinion of them to one of negativity, making it even harder for them to attract you as a player from their next marketing effort.

 

[vinylweatherman]

The way I see this is thus, there is a world recession and times are tough, all businesses need a good, reliable, consistent flow of cash to keep the books balanced, for casinos, it`s a whole different ball game - a mixture of both gambling and entertainment, a demanding mistress indeed, now, to keep the purse strings nice and tight and do away with the middlemen, wouldn`t it be in their best interests to get new players without the need to pay affy commission, and purchase somewhere along the line possible customers name`s and addresses in bulk?. And when receiving these potentially new customers details they are not bothered if they already have accounts with them, it`s the ones who don`t have accounts they are after, and these old customers will be pissed off and annoyed, but, at the end of the day, they don`t have to lure these in, just buy in bulk people`s info whom are known to be gambling orientated and boom, bulk mail them all - a CD and 30 FS`s.

Recently, I have been bombarded by companies with otherwise impeccable work ethics and standards, as a result of them buying my information to try and telesales me, just a few days ago I received a phone call from BT (I`m on Virgin), offering me a cheaper TV/Internet/Phone deal, I kept my head and spoke to the woman politely for the best part of an hour, knowing only to well she is on commission and my time is money also, so after a good long chat and almost upto the point where I was going to dot the `i``s and cross the `t``s. I had reassured her that although BT had somehow managed to get my ex directory number, I wasn`t to concerned, as after-all BT are a well known and respected company, so just before the contract was signed I asked how she came by my number and she duly replied `We buy them from a reputable source `, `A reputable source that passes on peoples personal information even though they distinctly forbid this when registering at any company that needs this info?` was my response, then, just before I hung up I reminded her of the date I had led her to believe I was going to transfer over to BT from Virgin, pre 12 noon -01/04/2012 .

They may also have broken the law in calling you, as phone marketing is controlled by the telecommunications act of 2003. This places a requirement on marketing companies to check all nunbers against the "do not call" list run by the Telephone Preference Service, and to not call any numbers that appear on this list. Although this cannot be enforced outside of the UK, this is not the case with BT. Even if they bought the number in good faith from this reputable source, if it's on the "do not call" list, it is illegal to use it.

I have found that after mere mention of this law, such cold callers can't hang up quick enough. It suggests they are KNOWINGLY breaking this law, maybe thinking that few people know about it and what is covered.

It is a great "spot the rogue trader" tool, as if they don't obey one law, they probably use other methods of "sharp practice" with their customers.

 

[Seventh777]

They may also have broken the law in calling you, as phone marketing is controlled by the telecommunications act of 2003. This places a requirement on marketing companies to check all nunbers against the "do not call" list run by the Telephone Preference Service, and to not call any numbers that appear on this list. Although this cannot be enforced outside of the UK, this is not the case with BT. Even if they bought the number in good faith from this reputable source, if it's on the "do not call" list, it is illegal to use it.

I have found that after mere mention of this law, such cold callers can't hang up quick enough. It suggests they are KNOWINGLY breaking this law, maybe thinking that few people know about it and what is covered.

It is a great "spot the rogue trader" tool, as if they don't obey one law, they probably use other methods of "sharp practice" with their customers.

Thank you for the info, I was not aware of this, there is a huge pointer to my privacy regarding my landline and that`s my ex directory status, I am getting PPI spam terrible on my mobile atm, text `OPTOUT`if you do not want any more texts, why the fck should I have to opt out for something I did not opt in for in the 1st place, these astute `Lawyers` are so goddam good at these PPI claims they know i`m entitled to £2450 compensation on the sole demise they have my mobile number and know every credit card, loan insurance I have taken out over the last 10 years, all this from one mobile telephone number, amazing, absolutely amazing . Ofc I have to text them back for all the information they have, Jesus wept, do people actually fall for this crap?.

Anyway`s VWM ty for that info, much obliged

 

[fortunelounge]

Casino La Vida Response

Hi Sparkz,

Thank you for your message on this forum.

We always endeavour to make sure that you get the best deal when you play with Casino La Vida. Hopefully this explanation will help you understand why you did not get the offer you received in the post automatically.

You had been sent a CD offer to get 30 Free Spins and then partake in the £3000.00 worth of deposit and match bonuses. The 30 Free Spins would have credited automatically into your account had you registered your Casino La Vida account after downloading the casino software from the CD you received in the post. We can confirm on our system that you had downloaded and registered the casino by searching for us through Google and then visiting our website to download the casino software. This is the reason for the Free Spins not being credited automatically. Once you have registered via any method except the CD provided, the Free Spins will not credit to your casino account as this is a special offer only available to new players that received a CD and letter in the post.

However as a token of goodwill we have credited your account with the 30 Free Spins on Tomb Raider 2: Secret of the Swords. And to make your game play with Casino La Vida more entertaining, we have also set you up to receive the 100% match bonus up to £100 on your 1st deposit and a further 50 Free Spins on Riviera Riches, once you have made your 1st deposit. You will also be in line to receive:

• 2nd deposit : 25% match up to 200 +50 Free spins on the game Gold Factory
• 3rd deposit : 50% match up to 200
• 4th deposit : 25% match up to 125

This offer is available to you right now should you login to your Casino La Vida account.

We do hope that this meets your satisfaction and resolves this matter. We apologize for any inconvenience and hope to see you at the casino soon.

 

[vinylweatherman]

Hi Sparkz,

Thank you for your message on this forum.

We always endeavour to make sure that you get the best deal when you play with Casino La Vida. Hopefully this explanation will help you understand why you did not get the offer you received in the post automatically.

You had been sent a CD offer to get 30 Free Spins and then partake in the £3000.00 worth of deposit and match bonuses. The 30 Free Spins would have credited automatically into your account had you registered your Casino La Vida account after downloading the casino software from the CD you received in the post. We can confirm on our system that you had downloaded and registered the casino by searching for us through Google and then visiting our website to download the casino software. This is the reason for the Free Spins not being credited automatically. Once you have registered via any method except the CD provided, the Free Spins will not credit to your casino account as this is a special offer only available to new players that received a CD and letter in the post.

However as a token of goodwill we have credited your account with the 30 Free Spins on Tomb Raider 2: Secret of the Swords. And to make your game play with Casino La Vida more entertaining, we have also set you up to receive the 100% match bonus up to £100 on your 1st deposit and a further 50 Free Spins on Riviera Riches, once you have made your 1st deposit. You will also be in line to receive:

• 2nd deposit : 25% match up to 200 +50 Free spins on the game Gold Factory
• 3rd deposit : 50% match up to 200
• 4th deposit : 25% match up to 125

This offer is available to you right now should you login to your Casino La Vida account.

We do hope that this meets your satisfaction and resolves this matter. We apologize for any inconvenience and hope to see you at the casino soon.

A good offer, but have you any idea of the problems caused by installing the client off a CD that was probably produced months ago. The first thing the casino will do when launched is to reinstall EVERY damn game all over again. Sometimes, such as after a major software update, the client can then become corrupt because the CD install leaves obsolete files behind and this can lead to a permanently malfunctioning client, and the cure is yet ANOTHER complete uninstall and reinstall.

All this has happend to me in the past, and I no longer routinely use a CD to install, or reinstall, MGS software. I go to the website (which recipients of the CD SHOULD be doing in any case in order to read the most up to date terms and conditions), and make sure of getting the most up to date version possible of the client.

The letter should contain an identifier code so that recipients can prove to CS that they have indeed received the offer through the post.

Given that I got the CD & offer, as well as another for Red Flush, and am an existing player at both already, there is nothing "specially selected" about the people getting this offer in the post. It has been sent to a mailing list without regard to whether the recipients are already players at the casino or not.

I expect ANYONE installing this CD would get the offer, even if not the addressee of the offer.

Users do NOT generally understand the technology behind this, so whilst your explanation is technically believable (I know how it's done), it is going to leave some players still puzzled as to what difference it makes, as it is surely the SAME software, whether installed from a CD, memory stick, off the internet, or from a downloaded full copy.

It can also go wrong, and a player might install from the CD, and still not get the free spins. This would be down to certain configurations on their PC messing with how this is managed by your systems.

Given that you always want to give players the best offer, I am surprised the CS made such a song and dance over refusing the offer for "undisclosed reasons", rather than making an alternative offer as you have done.

Even though protocol was not followed exactly (players are not machines after all), the aim of the marketing was to generate interest in trying out the casino, and downloading and registering an account has achieved this. Surely having achieved this aim, this is not the time to argue over a few free spins on minimum stake, which might put the player off from converting that registration into a first deposit, and hopefully more to come.

 

[threescatters]

Hi Sparkz,

Thank you for your message on this forum.

.......................

We do hope that this meets your satisfaction and resolves this matter. We apologize for any inconvenience and hope to see you at the casino soon.

I received this offer in the mail but I already have an account, what is your response to me?

 

[heatherad]

I received this offer in the mail but I already have an account, what is your response to me?

lol Im curious to the response too

 

[Nifty29]

Yea installed directly using the CD.

So someone isn't telling the truth....but who?

 

[chuchu59]

Slight derail - On the subject of Redflush/La Vida promos I must say that the promo re'cashback' is very misleading. They addressed me by name with my a/c no. and offered a host of promos including a cashback.It seemed to be a general offer and there was nothing in the mail to suggest this was for selected players only. However, when I lost on 2 deposits I was unable to get this cashback as I was not 'eligible'. I have no problems with this but will warn others not to think that the cashback is automatic although it does seem so from the promo/newsletter.

 

[vinylweatherman]

Slight derail - On the subject of Redflush/La Vida promos I must say that the promo re'cashback' is very misleading. They addressed me by name with my a/c no. and offered a host of promos including a cashback.It seemed to be a general offer and there was nothing in the mail to suggest this was for selected players only. However, when I lost on 2 deposits I was unable to get this cashback as I was not 'eligible'. I have no problems with this but will warn others not to think that the cashback is automatic although it does seem so from the promo/newsletter.

Not good enough!

You can't blame a third party spammer because the account number was quoted.

This makes it a personal invite, and should be honoured.

If I got such an email, I would expect the promo to be honoured. If it didn't quote my account number, I would wonder whether it was spam.

If players can't rely on the legitimacy of an offer addressed to them by name and account number, what CAN they rely on?

 

[sparkz]

Back on track.

I made a report to Kahnawake GC. Who got onto them (thus its why the support member came into this thread).


Firstly I know 100% I installed direct off the CD. I mean... why would I lie about 30 spins? Which would be lucky to gain me a few £ that then must be wagered before cashing out.

The GC said La Vida told them I didnt install via the CD.
La Vida then emailed me to tell me I didnt install using their CD but have credited me with the spins
I emailed them to tell them no worries close my account.
Emailed the GC back to say the end result.

First off.... regardless if I used the CD or not... why did support refuse to honour or accept there was even a mail offer like this? (They only would credit me if I had a code that doesnt exist).

Secondly theres no need for my to lie now about installing via the CD or not.... Theyve credited my spins so regardless of downloading or installing via CD, id admit if I had been telling porkies (I havent).

Thirdly I asked them to terminate my account without taking the spins first.... Shows again really I wouldnt just go about throwing false accusations for a few spins. If someone genuinely is in the wrong, I will point and say how it is. Just like when I sing praises to other places who have been great (not naming any in a thread not related to them but I have posted here and elsewhere about a few other casinos who have acted professional, and been a treat to play with, even after losing my deposits from poor luck at that time)


Edit:

Anyways to elaborate on VWM's post, the CD does act like a affiliate link, the old way (many still do it this way) is once registered, the system checks the address and name, then credits the offer (a bit like if someone sent you £10 via paypal to an email you havent registered, you create that email and register it with paypal and you will get that £10 on that account when you login). The CD I believe would act as a referral code. Potentially all CD's they press could have the same code linked to it which tells the system "this person should have 30 free spins". It felt somewhat patronising really that im actually being told (not by members, but casino in question) that I DIDNT use the CD. Hell I know the difference between putting the CD in the CD drive and installing from it as opposed to going to their website and signing up

 

[sparkz]

The way I see this is thus, there is a world recession and times are tough, all businesses need a good, reliable, consistent flow of cash to keep the books balanced, for casinos, it`s a whole different ball game - a mixture of both gambling and entertainment, a demanding mistress indeed, now, to keep the purse strings nice and tight and do away with the middlemen, wouldn`t it be in their best interests to get new players without the need to pay affy commission, and purchase somewhere along the line possible customers name`s and addresses in bulk?. And when receiving these potentially new customers details they are not bothered if they already have accounts with them, it`s the ones who don`t have accounts they are after, and these old customers will be pissed off and annoyed, but, at the end of the day, they don`t have to lure these in, just buy in bulk people`s info whom are known to be gambling orientated and boom, bulk mail them all - a CD and 30 FS`s.

Recently, I have been bombarded by companies with otherwise impeccable work ethics and standards, as a result of them buying my information to try and telesales me, just a few days ago I received a phone call from BT (I`m on Virgin), offering me a cheaper TV/Internet/Phone deal, I kept my head and spoke to the woman politely for the best part of an hour, knowing only to well she is on commission and my time is money also, so after a good long chat and almost upto the point where I was going to dot the `i``s and cross the `t``s. I had reassured her that although BT had somehow managed to get my ex directory number, I wasn`t to concerned, as after-all BT are a well known and respected company, so just before the contract was signed I asked how she came by my number and she duly replied `We buy them from a reputable source `, `A reputable source that passes on peoples personal information even though they distinctly forbid this when registering at any company that needs this info?` was my response, then, just before I hung up I reminded her of the date I had led her to believe I was going to transfer over to BT from Virgin, pre 12 noon -01/04/2012 .

OT but have you tried:

The Telephone preference service? Regardless if you are ex directory the same principles apply.

You do not have permission to view link Log in or register now.

"it is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so."

Technically speaking, once you registered, any casino, company that is trying to sell you something are not allowed to phone you again, otherwise will be breaking that legal requirement.

The only con artist we had phoning after registering for that was 1 or 2 known rogue casino's, and some joker trying to tell me theres a major problem with my pc that they have detected on their systems, but they can repair it for some cash.

Obviously a blatant scam but a week later in the paper the story came out that this scam company phoned people (many who didnt even have a pc or had a mac) to tell them their windows pc had a virus. Then after paying them they give you links to install fake virus scanners that report and fix viruses that never existed.

 

[vinylweatherman]

Back on track.

I made a report to Kahnawake GC. Who got onto them (thus its why the support member came into this thread).


Firstly I know 100% I installed direct off the CD. I mean... why would I lie about 30 spins? Which would be lucky to gain me a few £ that then must be wagered before cashing out.

The GC said La Vida told them I didnt install via the CD.
La Vida then emailed me to tell me I didnt install using their CD but have credited me with the spins
I emailed them to tell them no worries close my account.
Emailed the GC back to say the end result.

First off.... regardless if I used the CD or not... why did support refuse to honour or accept there was even a mail offer like this? (They only would credit me if I had a code that doesnt exist).

Secondly theres no need for my to lie now about installing via the CD or not.... Theyve credited my spins so regardless of downloading or installing via CD, id admit if I had been telling porkies (I havent).

Thirdly I asked them to terminate my account without taking the spins first.... Shows again really I wouldnt just go about throwing false accusations for a few spins. If someone genuinely is in the wrong, I will point and say how it is. Just like when I sing praises to other places who have been great (not naming any in a thread not related to them but I have posted here and elsewhere about a few other casinos who have acted professional, and been a treat to play with, even after losing my deposits from poor luck at that time)


Edit:

Anyways to elaborate on VWM's post, the CD does act like a affiliate link, the old way (many still do it this way) is once registered, the system checks the address and name, then credits the offer (a bit like if someone sent you £10 via paypal to an email you havent registered, you create that email and register it with paypal and you will get that £10 on that account when you login). The CD I believe would act as a referral code. Potentially all CD's they press could have the same code linked to it which tells the system "this person should have 30 free spins". It felt somewhat patronising really that im actually being told (not by members, but casino in question) that I DIDNT use the CD. Hell I know the difference between putting the CD in the CD drive and installing from it as opposed to going to their website and signing up

If you installed from the CD, and the casino says you didn't "according to our system", then their system has screwed up, and this is the REAL explanation for the lack of free spins.

They, however, assume their system is infallible, therefore you must be lying about installing from the CD. In fact, their system has a fair bit of detail, and tells them that you specifically came to their site via Google, rather than directly, or through any other portal.

Given that the CD system does fail sometimes, they should include a promotion reference so that it can be quoted to CS as proof of receipt of the offer.

One "fail" of course is that having gotten you to bite on the offer, they have messed you around and called you a liar, and you have now decided not to play there after all, not even the free spins.

 

[maphesto]

I got the snail mail yesterday. I am already a member at La Vida. I have read this thread, knew I had to use the cd, but did not read the words "register a real money account" either in my letter or in the first post here. Need glasses probably, soon to be 40.

Used the cd even if I already had the casino installed. Didn´t work, no spins. Uninstalled the casino, tried to install fresh from cd. Didn´t work, no spins. Read the letter more careful, it said register a new account. I will never have those minutes back. My own fault. Why do they send me a letter when I already have an account?

 

[Mouche12]

I got the snail mail yesterday. I am already a member at La Vida. I have read this thread, knew I had to use the cd, but did not read the words "register a real money account" either in my letter or in the first post here. Need glasses probably, soon to be 40.

Used the cd even if I already had the casino installed. Didn´t work, no spins. Uninstalled the casino, tried to install fresh from cd. Didn´t work, no spins. Read the letter more careful, it said register a new account. I will never have those minutes back. My own fault. Why do they send me a letter when I already have an account?

I DID read that it was for new players (received the same letter and cd), although I am over 40, but I thought it would be good to notify support about this, since I already had an account as well. They claimed it was from an affiliate, but the letter was signed by their promo manager (sorry forgot the name), so that does not make sense either.

 

[sparkz]

I DID read that it was for new players (received the same letter and cd), although I am over 40, but I thought it would be good to notify support about this, since I already had an account as well. They claimed it was from an affiliate, but the letter was signed by their promo manager (sorry forgot the name), so that does not make sense either.

yea, indeed thats odd


its signed (of course photocopy signature but still regarded as official) by "leonardo valentino" whos according to the letter "casino manager".....

If they are saying its an affiliate, surely they should be terminating the affiliates account for pretending the letter was direct from the casino and not an affiliate

 

[KasinoKing]

I DID read that it was for new players (received the same letter and cd), although I am over 40, but I thought it would be good to notify support about this, since I already had an account as well. They claimed it was from an affiliate, but the letter was signed by their promo manager (sorry forgot the name), so that does not make sense either.

It wasn't from an affiliate, but from a marketing company that Red Flush use. I know because I had a bit of a "ding-dong" with my affy contact about this.
I said, not only was it very poor form to send these mails to existing customers when the offers are for NEW customer only, but also that they were wasting money which would be better spent giving dormant existing players a nice little free bonus to get them playing again.
All in all, very sloppy and a poor marketing strategy IMHO.

KK

 

[vinylweatherman]

It wasn't from an affiliate, but from a marketing company that Red Flush use. I know because I had a bit of a "ding-dong" with my affy contact about this.
I said, not only was it very poor form to send these mails to existing customers when the offers are for NEW customer only, but also that they were wasting money which would be better spent giving dormant existing players a nice little free bonus to get them playing again.
All in all, very sloppy and a poor marketing strategy IMHO.

KK

The retention offers for existing players are virtually non-existent.

I got a 15% up to £100 the weekend before last, nothing this weekend, and nothing at all midweek. This is despite their site promoting "weekly offers" for existing players.

In the early days, it was very different. Every week had TWO offers, and they were between 20% and 25% up to the region of £3000, and on top of this an opening deposit of £200 got one 100 free spins worth £1 each, roughly equivalent to a £100 bonus on a £200 deposit.

They then advertised an "improvement" to the programme for existing VIP players, and this "improvement" was a reduction in offers to a single weekend offer every few weeks, and although similar in percentage, had much lower caps of between £100 and £500.

Despite this, they have INCREASED what is on offer for new players, as this mailer advertises an additional "£3000 worth of further bonuses" beyond the SUB. Presumably, once that £3000 has been used up, it is back to "bugger all", and the loss of these players over time.


They tried to lure me back recently, but no sooner had I reinstalled the casinos, they completely lost interest in KEEPING them installed on my PC. The result is that I have now lost interest in Slot Survivor 6, and have gone elsewhere.

 

[chuchu59]

I got the snail mail yesterday. I am already a member at La Vida. I have read this thread, knew I had to use the cd, but did not read the words "register a real money account" either in my letter or in the first post here. Need glasses probably, soon to be 40.

Used the cd even if I already had the casino installed. Didn´t work, no spins. Uninstalled the casino, tried to install fresh from cd. Didn´t work, no spins. Read the letter more careful, it said register a new account. I will never have those minutes back. My own fault. Why do they send me a letter when I already have an account?

All same here so I wonder what's wrong. Just received the letter and CD but I am already a member so wont bother to register again . My full name was correct and the address, which is slightly more than a year old , could only be known to the RF group. Maybe Red Flush did not cross check the details and sent the LV promo to me.

I am 52 BTW.