Hi
Made my withdrawal on Sunday evening. Sent in my documents.
(on Tuesday morning withdrawal disappeared from the reverse section)
Went to live chat on Monday(or Tuesday, not sure) evening to ask if my documents have been received/approved, I was told they are approved.
Wednesday morning went to ask if withdrawal should be processed soon. I was told it would be processed today(Wednesday) afternoon.
Tonight(Wednesday) I emailed the support about how come the withdrawal was not processed yet.
Received this answer:
It states 24h as the cashout time on the accredited section. Which clearly is not the case. It has been over 24h already from the document approval and now I got an email stating it will take up to 48 hours for the withdrawal to be processed.
---
Feels bad to post two negative posts (mrgreen) after having not posted nothing in a couple months. But I felt it would be useful to update the cashout time, if it is not correct. (Any experience from other more frequent players (and withdrawal makers) on casino la vida?).
Made my withdrawal on Sunday evening. Sent in my documents.
(on Tuesday morning withdrawal disappeared from the reverse section)
Went to live chat on Monday(or Tuesday, not sure) evening to ask if my documents have been received/approved, I was told they are approved.
Wednesday morning went to ask if withdrawal should be processed soon. I was told it would be processed today(Wednesday) afternoon.
Tonight(Wednesday) I emailed the support about how come the withdrawal was not processed yet.
Received this answer:
Hi xxxxxx,
Congratulations on your marvelous win!
Kindly note that you withdrawal has been confirmed to be paid by our finance desk and it will be processed within 24 to 48 hours.
please can I request your patience in this regard as many payments are done together in batches.
Rest assured your withdrawal will be paid and you will be advised accordingly.
Thanking you in advance for your understanding. have a great day further.
Please contact us again, should you have any further queries.
Best Regards
It states 24h as the cashout time on the accredited section. Which clearly is not the case. It has been over 24h already from the document approval and now I got an email stating it will take up to 48 hours for the withdrawal to be processed.
---
Feels bad to post two negative posts (mrgreen) after having not posted nothing in a couple months. But I felt it would be useful to update the cashout time, if it is not correct. (Any experience from other more frequent players (and withdrawal makers) on casino la vida?).