Thank you for your response and this information, I never expirienced anything like this and that was also the reason why I tought this would be a scam or that they dont want to pay me. The only thing that I want to know is if its normal to send such documents and if you guys would do it, its a amount of 154 euros wich is allot for me but if the case is that they want to fraud my ID then im not going to do it ofcourse. I read your warnings but I still dont know for sure if anything bad is going to happen for sure.
The exact adress they gave me is:
ID Verification
14/F Yuchengco Tower 1,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines
That's them, Paragon International Customer Care, 100% owned subsidiary of Playtech. If anything does turn bad, you can hold Playtech responsible under EU law. Here in the UK, it has been made quite clear that companies that outsource our data to companies outside the EU cannot duck their responsibilities under UK data protection laws, be that India (the more popular outsource destination) or somewhere more exotic.
That is also a very secure building (once your data gets there). Many countries have their embassy functions there, and this involves the secure handling and safekeeping of some very sensitive data indeed.
Even if a white label Playtech said send the documents to a more local office, all they do is post it to Manila in any case (one even admitted it, saying that that's where it was handled, but that it was wrong to ask EU players to send it direct). They don't seem to understand the issue, it's not about HOW it ends up there, the worry is WHERE it ends up, a country that seems at odds with casinos targeting the "Western World", and a country where online gambling is deemed illegal.
There are worse places to send your documents to though, play at the Virtual Group, and they will end up in Costa Rica or Panama, maybe even Belize.
For Playtech, being a company listed in London, it is in their interests for nothing shady to happen to documents sent by players to their chosen verification centre in Manila. Virtual Group, on the other hand, only have to fear the wrath of the authorities in Costa Rica, Panama, or Belize if the documents from a player get mishandled.
Although there have been leaks of player data from casinos, they seem to have happened at their support offices, and from casinos run on a small budget licensed in questionable locations.
The post here in the UK isn't safe either, many items get lifted from sorting offices because the Royal Mail have been lax in vetting and supervising staff, so the problem is not unique to places like the Philippines.
Many of our risk assessments of such places may be wrong. We mostly get our idea of risk based on what the banks say, and unfortunately for the Philippines, this has been rather negative until recently.
I recall Neteller being asked why they had banned customers from the Philippines even for non gambling transactions. Apart from the obvious reason for not offering gambling transactions to customers in the Philippines, they worried that the country's policing of finance was too lax, and thus presented too high a risk of fraud (mostly money laundering). A change of heart indicates that things in the Philippines are going in the right direction, and these new business parks (see address above) are as secure as any in Europe, far removed from the traditional image of roughly built "shacks" serving as business premises that some might have.
The main worry for players should be WHY they are being asked this. A genuine request, or a stalling tactic from a casino that thinks someone is an "advantage player", but has not broken any terms, so they want to make getting paid as hard as possible as a deterrent.
