Grand Bay OMG this is real service
At Grand Bay, its ALWAYS the same:
They LOCK your account 15 min after you deposited (deposited, not registred (!!!!)), because they want proof, that you the one you claim to be.
For this reason, you HAVE TO CALL THEM UP, NO EXCUSE.....
They say that they try to call you, but if you're not in USA (I think) they DON'T do it AT ALL !!! (I have proof from 2 friends (and myself), one in Germany, one in France, all provided correct tel including prefixes - NO call)
I really can understand, that the casino MUST make sure you are "you" AND are at the address you gave, or at least, have a tel number, totally new to them !! So you are UNIQUE...
Ok, but what is really BAD about this: They NOWHERE give you a hint, that you have to call them ! Sometimes Chat is dead or, even worse, you do have only a CELL PHONE (no chance in calling the 0800 number from most providers) AND NO PROOF for the casino.
BUT, this you got to know BEFORE you deposit !!!!!
And, simply to LOCK you ???? Can't they just send a mail or at least: Lock AND send a mail !
Ok, enough...
BTW: Does anyone know how long it can take to get the 300 $ free spin feature activated ?
My brother is waiting for 4 days now, each time he asked per mail or chat it was the same: "Just wait another hour - I have now credited them." AND ? NOTHING !
At the 3rd day, they said it would somtimes take up to 3 days, so tomorrow it will be def. there. - NOTHING.
At the 4th day a person then mailed back, stating it could often take UP TO 7 (!) days !!!!!!!!!!!!!!!!!!!! WOW....
So, read the T+Cs, the free spins MUST be used in 7 days after deposit or they will be void..... LOL
What can you think of this ????
Another BTW: You know when you are a bonus abuser according to their T+Cs ?:
Such players generally accept bonuses, wager the minimum amount and immediately cash out. GRAND PRIV CASINOS reserve the right to take appropriate action against such Players
Well, if this is all you have to do to be a abuser, HELL why is it possible to deposit a minimum and cash out after the requirements are met ?????? (I would guess it depends on the size of the cash in, if you are an abuser...)