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Casino Grand Bay

Discussion in 'Casino Complaints - Bonus Issues' started by Tanergirl, Aug 26, 2007.

    Aug 26, 2007
  1. Tanergirl

    Tanergirl Dormant account

    Occupation:
    Retail
    Location:
    Ohio
    I received a nice package in the mail for a free $100.00 bonus. I was into playing two hours, and then my software basically stopped. I tried to sign back into my account, but it said that my username/or password was incorrect. I emailed support, and they said that I needed to verify. I emailed them a utility copy, and they said that they received it. Now, they said that they have to verify "telephonically." Was is that? I know that there has to be a catch, so I just played on their money for fun. However, I was doing very well. So, I am curious, what is their reputation. Does anybody know the rules for cashing out any bonus winnings? Thank you.
     
  2. Aug 26, 2007
  3. cabinet60

    cabinet60 Dormant account

    GrandBay a positive experience

    I have had nothing but positive experiences with them. They do verify everthing but I appreciate that. They pay out quickly.


    cabinet60
     
    1 person likes this.
  4. Aug 26, 2007
  5. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Found them sharp and attentive and to have a good sense of humor. No problems with payouts, bonus terms are clear. Other than tournament foibles and previously accepting wagers from underage (then insisting on player coming of age before being refunded) I haven't heard anything 'bad' about Grand Prive that wasn't balanced by other player's posts. They had at least one ecogra complaint a couple of weeks ago and hopefully when it is settled the player will post the resolution.
    I would not hesitate to recommend CGB. Have fun:thumbsup:
     
    1 person likes this.
  6. Aug 27, 2007
  7. PaulG

    PaulG Dormant account

    Occupation:
    Computer Programmer
    Location:
    Australia
    telephonically = telephone = phone

    They have to call you to verify your account before you start playing.
     
  8. Aug 28, 2007
  9. grasshopper

    grasshopper Dormant account

    Occupation:
    retail
    Location:
    TEXAS
    Grand Bay

    Tanergirl -
    I received the very same package/cd, bonus offer, etc. I have been waiting to download it until I read your post.

    I too live in the U.S. - how do you deposit and how do you get paid on this site?
    Thanks.
     
  10. Aug 28, 2007
  11. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    I went to the promotions link on the left and it brought up the club grande prive icon, clicked on it, entered the code on the post card, logged out, loggedright back in and there was a hunnert smacks.

    I used a prepaid visa to deposit. They pay by check.

    Hope that helps.

    Here's a discussion http://www.casinomeister.com/forums...ues/18273-total-absence-support-grandbay.html

    Be sure to read all terms, eh? Good luck :thumbsup:
     
    Last edited: Aug 28, 2007
  12. Aug 29, 2007
  13. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Nothing but positive experiences with this casino. Things will work in short order I am sure!
     
  14. Aug 30, 2007
  15. Matekh

    Matekh Dormant account

    Occupation:
    Engineer
    Location:
    Sweden
    I'm not really happy with the way they make you deposit money for playing their freeplay promotion.

    I deposited 20 to play the freeplay and was planing to cash out if I didn't win anything. The freeplay promotions was only slots so of course It was impossible to win. I then went into the bank and tried to withdraw, without any luck.
    I found that a 0.01 bonus hade been added to my deposit (to prevent me from cashing out). It was only 30x WR so no problem really but still. After playing a hand of Red Dog I went for the bank again. Yes, you guessed it! The minium withdrawal was 50...

    I didnt want to deposit any more money into this casino since it would take me at least 3 days to get them back, in addition to that I was afraid that they would add even more unwanted bonuses. I reached 35 before I lost everything.

    It's a smart way to keep peoples money, but I don't like the whole idea of adding unwanted bonuses just so that players are forced to play before cashing out.
     
  16. Aug 30, 2007
  17. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I'm sure there's a ton of people that are doing this, and the casino has to cover their a$$.

    Does it make it right? Nope, but can you blame them?
     
  18. Aug 30, 2007
  19. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    I think you will find almost all casinos have a min. withdraw amount .
    As far as Grand Bay is concerned I have never had a problem . They may, out of the blue, stop letting you participate in their promotions but they will process your cashouts pretty promptly .
     
  20. Sep 20, 2007
  21. MarcyW

    MarcyW Dormant account

    Occupation:
    mom
    Location:
    midwest
    I won't play at any casino that calls you on the phone like Grand Bay. My loved ones do not need to know about my gambling activities. I don't want to live in fear every time the phone rings. This is an online business and there is no reason that they can't communicate to me online! Sorry but this issue makes me SOOOOO mad! :mad::mad::mad:
     
    1 person likes this.
  22. Sep 20, 2007
  23. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA

    It's not like they call you up to offer a bonus :) They called me within an hour of opening account.. don't think they called back on cash out, don't remember. But a week or two after I opened an account they sent a free hundred bucks and a cd. I still play there.. I'll have to cash out again to see if they call then, but they shouldn't.
     
  24. Sep 21, 2007
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I received a call from them telling me they had processed my withdrawal, what was REALLY odd was that I was banned from their promotions within a few days of that call. I rather suspect these are NOT about having a spot of "small talk" with an up and coming VIP, but more likely a fishing expedition to assess the "skill" level, or potential "skill" level of the players. Too much knowledge leads to being dumped from the competitions and extras.
    When I phoned back about the lack of E-mails, the "small talk" was replaced by abruptness bordering on downright rudeness.

    I am NOT at all impressed, I feel that I would be forever looking for the "stab in the back" from them if I took part in the new offers they have started sending me, tournaments.
     
    2 people like this.
  26. Oct 9, 2007
  27. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Grand Bay OMG this is real service

    At Grand Bay, its ALWAYS the same:

    They LOCK your account 15 min after you deposited (deposited, not registred (!!!!)), because they want proof, that you the one you claim to be.

    For this reason, you HAVE TO CALL THEM UP, NO EXCUSE.....

    They say that they try to call you, but if you're not in USA (I think) they DON'T do it AT ALL !!! (I have proof from 2 friends (and myself), one in Germany, one in France, all provided correct tel including prefixes - NO call)

    I really can understand, that the casino MUST make sure you are "you" AND are at the address you gave, or at least, have a tel number, totally new to them !! So you are UNIQUE...

    Ok, but what is really BAD about this: They NOWHERE give you a hint, that you have to call them ! Sometimes Chat is dead or, even worse, you do have only a CELL PHONE (no chance in calling the 0800 number from most providers) AND NO PROOF for the casino.

    BUT, this you got to know BEFORE you deposit !!!!!

    And, simply to LOCK you ???? Can't they just send a mail or at least: Lock AND send a mail !

    Ok, enough...

    BTW: Does anyone know how long it can take to get the 300 $ free spin feature activated ?
    My brother is waiting for 4 days now, each time he asked per mail or chat it was the same: "Just wait another hour - I have now credited them." AND ? NOTHING !

    At the 3rd day, they said it would somtimes take up to 3 days, so tomorrow it will be def. there. - NOTHING.

    At the 4th day a person then mailed back, stating it could often take UP TO 7 (!) days !!!!!!!!!!!!!!!!!!!! WOW....

    So, read the T+Cs, the free spins MUST be used in 7 days after deposit or they will be void..... LOL

    What can you think of this ????

    Another BTW: You know when you are a bonus abuser according to their T+Cs ?:

    Such players generally accept bonuses, wager the minimum amount and immediately cash out. GRAND PRIV CASINOS reserve the right to take appropriate action against such Players


    Well, if this is all you have to do to be a abuser, HELL why is it possible to deposit a minimum and cash out after the requirements are met ?????? (I would guess it depends on the size of the cash in, if you are an abuser...)
     
    2 people like this.
  28. Oct 10, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is quite a change, they never once asked me for documents, even with the larger cashouts.
    I had three months of reasonable service then it all went wrong:confused:

    I have now been "allocated a personal liaison", and made a "King" level in their new "Loyal Flush" club.
    Had things not gone so badly I would have been easily an "Ace" by now as I would have played another of the tournaments.

    They have something even bigger & better coming up so they tell me, so in preparation for this, I have withdrawn my recent 15,000 Spin Palace win on Munchkins(mostly) back to my UK Bank for spending on something more important:p:p
     
  30. Jan 20, 2008
  31. RocketManAA

    RocketManAA Dormant account

    Occupation:
    Tradesman
    Location:
    R.I.
    I had a problem with Lake Palace Casino part of the Grand Priv'e group last year. I was a regular depositor there. I used my credit card, bank card combo to deposit with. When I clicked the button to make the deposit there it had some kind of glitch and loaded very slow and didnt credit my account with the funds so I didnt it again and the second time it worked. The problem was they deducted the money twice from my bank account and only credited my casino account once. I emailed and talked on LIVE chat as well as on the phone. I was told after telling my storie over and over and sending in proof by faxing many times and emailing a copy of the bank statement they withdrew from over the course of about 6 months.(They always said they didnt recive the faxes or the emails untill after me doing so every couple of days for 3 months) I talked to many different and sometimes the same support staff. Finally they emailed me and said that I receved the credits and played them. How many members here when they have a zero balance and make a deposit know if you have played your credits or not? When I argued I never played the credits, they basicly called me a liar. LOL. What a joke. Finally I gave up.
     
  32. Jan 20, 2008
  33. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    Hey Rocketmanaa,

    Your credits played is pretty easy to see in Playcheck. Did you look through Playcheck on the dates they said you played your credits?
     
    1 person likes this.
  34. Jan 20, 2008
  35. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    You don't even need to see that. Just check the transaction history for the date in question.
     
  36. Jan 21, 2008
  37. RocketManAA

    RocketManAA Dormant account

    Occupation:
    Tradesman
    Location:
    R.I.
    Yes, I know you can get that page up to see your play history and none was there. They wouldnt admit that I hadnt played there and it was like arguing with a rock. I just gave up on the money. It was only a minimal deposit but I felt like I was robbed.
     
  38. Jan 24, 2008
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Complain to eCogra. Do it for the principle, not the money. If there is no record of the play, the casino will have no way to wriggle out of this, as eCogra require records to be kept for a period of time. As well as the playcheck, get the transaction pages (Cashcheck) and the records from your method of deposit. This should clearly show the TWO deposits going out, to the ONE deposit arriving in the casino. If proven, this is a VERY SERIOUS issue, and is, in effect, theft.
     

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