That explains the dire sessions that I had on your play and go slots as that is what I mainly play. It's like feeding deadspins to watch more deadspins. But yeah...Just ignore the elephant in the room as too why you thought you could make an unauthorized withdrawal from my card? And then pass on my personal info resulting in the spam that I was receiving.Hello all! Sorry for the late reply. Couple of issues here:
1. The auto-forfeit of rewards when initiating a cashout is basically the same thing as forfeiting a bonus balance when initiating a withdrawal. However, we realize that a player feels that he has earned those rewards, a thusly it makes for a pretty bad player experience when they are auto-forfeited upon cashout. We have opted to change this, but unfortunately other tech issues have priority over the Level Up issue. Temporary solution: Contact support on Live Chat or email and ask them to add back your Level Up rewards. It’s not ideal, but it’s what we got until tech fixes it.
2. 91% RTP on Play ‘N Go not displayed. Yes, this is something we have done. No excuses, but I can offer some insight into why: We have tons of different game providers, all of which have an RTP of 94-97%, except Play ‘n Go which is at 91%. Why Play ‘N Go is at the level it is, is a business decision that I unfortunately can’t shed any light on. However, our No-Sticky Bonuses, our patented SpinBooster Level Up system and our casino product in general bring massive value to you, the player. But in the end, it’s your choice where you want to play. Is RTP more important than the best rewards in the business? That's up to you to decide