Newly Accredited Casino Friday vetted and CM Accredited

Casino Friday is a relatively new casino which has just been reviewed by us. They look promising - operated by the orginal operators of Guts and Rizk Casino.

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
I want to do little rant here @CasinoFriday

1. Withdrawal times are unacceptable for the people behind rizk and guts.
2. No way to lock withdrawal
3. When you complete levels you get level up reward.. NO matter how many you have them you lose them all if you withdraw.. SO BAD
4. Live chat not 24/7 (sometimes its not there at all)

I wonder are you even aiming to be good casino or just medicore...
 

jontywills

Banned User
PABnoaccred
Joined
Aug 17, 2021
I have had an appalling experience with Casinofriday.

I raised a PAB ticket two days ago and have had no response?
 

6HellsBells6

Full Member
PABnoaccred
Joined
Oct 24, 2020
Location
Ireland
I want to do little rant here @CasinoFriday

1. Withdrawal times are unacceptable for the people behind rizk and guts.
2. No way to lock withdrawal
3. When you complete levels you get level up reward.. NO matter how many you have them you lose them all if you withdraw.. SO BAD
4. Live chat not 24/7 (sometimes its not there at all)

I wonder are you even aiming to be good casino or just medicore...
Sorry but I have to add to this.

Sign up played a week or 2, noticed no rtp values on P&G slots.

Was under the influence one day and had a bad run on some slots. Got Highly p** off. Went to chat told them to self exclude me and close account.

I'll admit I wasn't very nice about it.

Following day got an unauthorized bank withdrawal to my card. My bank rang to ask me. This was my first time ever this happening upon years and years off transactions.
Cancelled Card.

Since then nothing but spam mail to my email from some random addresses offering casino bonuses. Again for the last years, I have not experienced this.

Finally last week for the first time ever, I got a link to my phone number providing the same junk mail offer for a casino bonus.

All this after closing my account with CasinoFriday.

Highly coincidental? Not a hope in hell. Never again will I sign up to a Curacao license.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
"So it’s different for everyone – because, as Casino Friday put it themselves: “After all, how tilting is it when you play for $5 a spin and get some 10 cent spins on a random slot? Not at Casino Friday.”"

Yeah.. you get 2 x 60cent spins instead , how rewarding :D
Also it doesnt matter what level you are, rewards are same all the time. As bad as wildz etc...

Play'n'go slots run on curacacao rtp wich is something like 84%,87% ? No info files showing rtp, like have been mentioned.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... I raised a PAB ticket two days ago and have had no response?
PAB received. Please check your ticket as we need your input before proceeding. The short answer is that Betreels had it right, contacting the casino rep ( @CasinoFriday ) should be your first step. I'll ping them to let them know that you've posted here and need assistance.
 
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Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
it is accredited, and went through ‘virtually unscathed.’ , so must be good ???

looks amazing from the feedback above ☝️
 

jontywills

Banned User
PABnoaccred
Joined
Aug 17, 2021
PAB received. Please check your ticket as we need your input before proceeding. The short answer is that Betreels had it right, contacting the casino rep ( @CasinoFriday ) should be your first step. I'll ping them to let them know that you've posted here and need assistance.
Thanks.

Yes done that and not helpful at all. Will send more in my message to you so as not to cause issues with the PAB.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Yup just wondered where did my prizes go when I withdrew.. oh that's where. What is the point of prizes if you lose them on w/d? Presumably prizes have wagering so it's clearly just a trap.. Play prizes and have you funds locked to a wagering hell or withdraw and don't get the prizes at all. They're basically pointless, if you end up withdrawing.

I only withdrew a meager 50€ too, can't wait to see how long that takes to accept or if they will first send me to the document hell.
 

casguy2016

Full Member
Joined
Aug 30, 2016
Location
Canada
pretty sure you can cancel those prizes so you aren't locked to them when you try and withdraw. Also try not to use them until after you initiate a withdrawal?
 

Casino12345

Full Member
Joined
Aug 28, 2016
Location
Netherlands
I am really suprised this casino got an 8.5.
I made a topic on casungrounds where I showed they lied about RTP, they dont show RTP on play n go games and they say ‘94% is almost the same as 91%’…
 

Casino12345

Full Member
Joined
Aug 28, 2016
Location
Netherlands
I am really suprised this casino got an 8.5.
I made a topic on casungrounds where I showed they lied about RTP, they dont show RTP on play n go games and they say ‘94% is almost the same as 91%’…

Hi there all!

I found CasinoFriday to play my favourite games, Reactoonz 1 & 2 (Yeah, I know!).

In the game help file I couldnt see the RTP, so I asked livechat yesterday:



Me​
10:51:37 am​
Could you tell me what the RTP is on Reactoonz and Reactoonz 2? I can not see it in the game file​
Pasi​
10:52:05 am​
All our games have RTP of 94-97%. Unfortunately we cannot see the specific games either, that do not have it shown in the game themselves. ?​
Me​
10:52:42 am​
but at other casinos you can see it in the help file normally sir​
Pasi​
10:52:52 am​
That is unfortunately not the case here.​
But as said all games have RTP of 94-97%.​
Me​
10:54:06 am​
Okay, thank you​


94% is low, but for me the absolute minimum to play Play 'n Go on. So off I go and I had a session on Reactoonz 1 and 2. The RTP-helpfile didnt felt good so I decided to check again today, with the help of the insepect page in Chrome (I forgot to do that yesterday). There I saw:

<custom><RTP Value=\"91\
I decided to contact livechat straight away and got this remarkable response:



How can i help you regarding the RTP?

Yes

Your team answerd that all your games are between 94 and 97%, correct?

Pasi 14:47
That is correct.
me:

I just checked the inspect game filles on REactoonz for example.

"<custom><RTP Value=\"91\"

This does not make me happy to be honest

Cause I was expecting it to be at least 94%, which is already low

Pasi 14:48
That is something the game provider handles and if the RPT is slower, they have not informed us. The minimum should be around 94%.
me:
But it isn't at 94%. And that is a bit too easy, cause I asked your livechat team what the RTP was, while it is at least 3% lower

Pasi 14:49
That is the information we have from the game providers.
me:
I played the play 'n go games cause I assumed it was on at least 94

I am wondering what the compensation or the solution will be.

Cause it is too easy to just say: oo, incorrect information

Pasi 14:50
Naturally the general RTP being around 94, means some games can have lower, some games higher.
me:
Sir, your team said to me all slots where at least 94 and ma 97

max

Pasi 14:51
The general RTP is around 94%. This means some games can have lower, some higher.
Me:
That is not what I asked. I asked what the RtP on reactoonz was and your team said it was at least 94, max 97

Pasi 14:51
And we answered you that we don´t have a way to check it individually.

And gave youa general answer, regarding all games.
me:
But I checked it for you now, and it is not in your 94-97 range

Pasi 14:52
91% is around 94%.

As said, different games can have hither or lower RTP.
Me:
So this is your solution? I found this website via Casinogrounds.com I will put the issue on the forum there, not to blame you guys but it does not sound fair that you guys told me that there was at least 94% RTP, 91% is way lower. Not just around 94%

Pasi 14:53
You are naturally free to do so. The answer we have given you, was that the general RTP is between 94-97%. We did not say that the game in questio, had a specific RPT.
Me:
Could you please send me the chat transcript of yesterday please?




''91 is around 94''........

But what to do now? Leave it? It feels a bit unfair to be honest

——
A rating of 8,5?
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
pretty sure you can cancel those prizes so you aren't locked to them when you try and withdraw. Also try not to use them until after you initiate a withdrawal?

????

Did you even read the post? The prizes instantly vanish when you make a withdrawal. So if you end up winning aka withdrawing with your deposit, any prizes you may have accumulated will instantly vanish. This means that the prizes are literally useless unless you lost your deposit.

I had several unopened prizes in my prize section, and lo and behold - after withdrawal all had mysteriously vanished.

I know CM doesn't care about bonuses when it comes to accreditation so that's whatever, and I'm not gonna lose sleep over not getting to use those free spins. I just think it's a bit stinky to have a level up system that is completely invalidated if you end up winning.

And if that wasn't now enough, I see the post just above about the RTP. PnG is at 91%? Yeah thanks but no thanks.

Sorry to criticize you so harshly CF, especially after the generous competition you held for the forum, but these are glaring issues that imo need to be rectified. If players are unhappy they are sure to not to return.. there are other casinos that have higher RTP, instant w/d and wager-free level up rewards.
 
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curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
????

Did you even read the post? The prizes instantly vanish when you make a withdrawal. So if you end up winning aka withdrawing with your deposit, any prizes you may have accumulated will instantly vanish. This means that the prizes are literally useless unless you lost your deposit.

I had several unopened prizes in my prize section, and lo and behold - after withdrawal all had mysteriously vanished.

I know CM doesn't care about bonuses when it comes to accreditation so that's whatever, and I'm not gonna lose sleep over not getting to use those free spins. I just think it's a bit stinky to have a level up system that is completely invalidated if you end up winning.

And if that wasn't now enough, I see the post just above about the RTP. PnG is at 91%? Yeah thanks but no thanks.

Sorry to criticize you so harshly CF, especially after the generous competition you held for the forum, but these are glaring issues that imo need to be rectified. If players are unhappy they are sure to not to return.. there are other casinos that have higher RTP, instant w/d and wager-free level up rewards.
Rep IS not reading this or anything Else so dont apologize :p
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Rep IS not reading this or anything Else so dont apologize :p

They are reading, but they responded via PM (even though I never sent them a PM about this).

I'm not actually overly bothered about the FS thing simply because I don't wager enough to earn any proper prizes to begin with, but I'd imagine this upsets people who do play and wager a lot and consecutively earn ton of prizes. Similarly, I'm not actually that bothered about RTP, but imo it should be shown on the help file. Not showing it is just sneaky.

There's couple casinos I play regularly that have lower RTP than some others, but at least they're not hiding it. Btw that RTP thing via inspect page on Chrome, I can not find it. So was it somehow hidden/removed? The RTP might as well be 50% for all we know :rolleyes:
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
I am sure the rep will respond soon enough, they seemed so attentive during the baptism.

I believe the lack of RTP displayed in the help files from Play'n GO is done at the request of the casino, perhaps the rep could confirm?

@CasinoFriday

Have you taken the option not to display Play'n GO RTP?
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Ofc they have since its 91% ... There wouldnt Be too many players playing them If people know how low it is
 

CasinoFriday

Representative for Casino Friday
Joined
Oct 19, 2020
Location
Norway
Hello all! Sorry for the late reply. Couple of issues here:

1. The auto-forfeit of rewards when initiating a cashout is basically the same thing as forfeiting a bonus balance when initiating a withdrawal. However, we realize that a player feels that he has earned those rewards, a thusly it makes for a pretty bad player experience when they are auto-forfeited upon cashout. We have opted to change this, but unfortunately other tech issues have priority over the Level Up issue. Temporary solution: Contact support on Live Chat or email and ask them to add back your Level Up rewards. It’s not ideal, but it’s what we got until tech fixes it.

2. 91% RTP on Play ‘N Go not displayed. Yes, this is something we have done. No excuses, but I can offer some insight into why: We have tons of different game providers, all of which have an RTP of 94-97%, except Play ‘n Go which is at 91%. Why Play ‘N Go is at the level it is, is a business decision that I unfortunately can’t shed any light on. However, our No-Sticky Bonuses, our patented SpinBooster Level Up system and our casino product in general bring massive value to you, the player. But in the end, it’s your choice where you want to play. Is RTP more important than the best rewards in the business? That's up to you to decide
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
But in the end, it’s your choice where you want to play. Is RTP more important than the best rewards in the business?

It's refreshing for a rep to cut the bull and be so honest. People see through the smoke and mirrors and you lose credibility.

An honest answer to your question - absolutely, without a shadow of a doubt.

You are a casino, and the products are the core of what you offer. Anything else, to me personally, is just hogwash.

Play'n GO are a leading provider with a decent share of player attention. Nothing you offer, as far as I know, will compensate for a player's losses at 91% RTP. In fact, nothing any casino offers will compensate for that loss compared to playing elsewhere at 96%.

Thanks for being so honest and not hiding, that's encouraging and not common with reps in my experience. If I could play at CasinoFriday I would, because of your attention to the forum and the perks you mention. I would just stay away from Play'n GO, that way I get the perks and play Relax BTG, Yggdrasil etc at 96%ish.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Is RTP more important than the best rewards in the business? That's up to you to decide

Best ? How is few spins with 40x wagering best ? Give me some of that stuff you Are smoking .... And to get there you play brutal rtp slots so its just win win for you...

Rtp IS most important thing when it comes to get actual playtime For your deposits..
 
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