Sorry but I have to add to this.I want to do little rant here @CasinoFriday
1. Withdrawal times are unacceptable for the people behind rizk and guts.
2. No way to lock withdrawal
3. When you complete levels you get level up reward.. NO matter how many you have them you lose them all if you withdraw.. SO BAD
4. Live chat not 24/7 (sometimes its not there at all)
I wonder are you even aiming to be good casino or just medicore...
PAB received. Please check your ticket as we need your input before proceeding. The short answer is that Betreels had it right, contacting the casino rep ( @CasinoFriday ) should be your first step. I'll ping them to let them know that you've posted here and need assistance.... I raised a PAB ticket two days ago and have had no response?
I am really suprised this casino got an 8.5.
I made a topic on casungrounds where I showed they lied about RTP, they dont show RTP on play n go games and they say ‘94% is almost the same as 91%’…
pretty sure you can cancel those prizes so you aren't locked to them when you try and withdraw. Also try not to use them until after you initiate a withdrawal?
Rep IS not reading this or anything Else so dont apologize????
Did you even read the post? The prizes instantly vanish when you make a withdrawal. So if you end up winning aka withdrawing with your deposit, any prizes you may have accumulated will instantly vanish. This means that the prizes are literally useless unless you lost your deposit.
I had several unopened prizes in my prize section, and lo and behold - after withdrawal all had mysteriously vanished.
I know CM doesn't care about bonuses when it comes to accreditation so that's whatever, and I'm not gonna lose sleep over not getting to use those free spins. I just think it's a bit stinky to have a level up system that is completely invalidated if you end up winning.
And if that wasn't now enough, I see the post just above about the RTP. PnG is at 91%? Yeah thanks but no thanks.
Sorry to criticize you so harshly CF, especially after the generous competition you held for the forum, but these are glaring issues that imo need to be rectified. If players are unhappy they are sure to not to return.. there are other casinos that have higher RTP, instant w/d and wager-free level up rewards.
Rep IS not reading this or anything Else so dont apologize
But in the end, it’s your choice where you want to play. Is RTP more important than the best rewards in the business?
Is RTP more important than the best rewards in the business? That's up to you to decide