Casino Classic - more extreme variation on other people's issues

[pijak]

Hi all, sorry to open a new thread on this, but it seems different enough from other people's experiences with this group to warrant a new thread.

I signed up at Casino Classic on February 12th and went for the 60 for 20 x3 (3x20 deposits for a 3x60 bonus) deal advertised on their site at the time. When the money arrived in my bonus account I played Blackjack as per their terms and conditions and had a really good result, transferring over around 400 to my real account. Once I'd played this through, again following their wagering requirements, I had the grand total of 495 in my account.

I elected to cash in at this point, and on the 18th of Febrary received an email asking if I would be willing to accept payment via bank wire rather than back into my Neteller account, as "our NETeller account balance is in desperate need of a top-up - we are in the process of arranging this but it may take a few days to go through.". I accepted this as I saw no reason not to, so I sent them all my details and waited for my money to clear.

A week later I wrote to them to ask whether there had been a delay in crediting my account, and they told me they had passed it to their accounts department on February 21st, and in a further email they said that their account had been debited on the 28th. On the 4th March they sent me a word document including a scanned document that claims to prove that my withdrawal had been processed. I can provide the document to anyone interested, it seems to have come from an application called Telepay.

I had made it clear to their accounts department that the account they would be paying into was a UK savings account, and to make a payment they would need to use the account number and sort code I provided them, as well as the roll number of the account. Despite them telling me they had taken this information on board they then told me that they had not used my roll number, and as a result the payment did not reach my bank account.

On March 10th, almost a month after my cashin request, I emailed them again to ask whether they could pay me by any other method. In reply I received an email as follows: "You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.".

I have now received my original deposit of 60 from the casino, but feel I am still owed the 435 on top of this that they have spent the last month promising to pay me. They have made it clear that they are not interested in discussing the matter further, as "You had a good run there but we obviously won't be sending you any additional funds.". They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.

To summarise I played their bonus and my deposit through as per their terms and conditions at the time. I got lucky and withdrew a relatively large amount of winnings, which they then tried to pay me. Because of an administative error they failed to pay me and after almost a month they reassessed my account and decided not to pay me my winnings after all.

Could anyone advise me where I stand on this matter? I feel I've been treated particularly badly, but the casino have made it clear that they do not want to discuss the matter further. Would it be pertinent to try "pitching a bitch" or would this be a waste of your time CM?

Many thanks

 

[nafanny29]

"You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.".

"You had a good run there but we obviously won't be sending you any additional funds.".

Unbelievable!!

Hope you get your money mate and hope this clip joint goes out of business immediately.. if not sooner.

 

[universexf6]

Hi all, sorry to open a new thread on this, but it seems different enough from other people's experiences with this group to warrant a new thread.

I signed up at Casino Classic on February 12th and went for the 60 for 20 x3 (3x20 deposits for a 3x60 bonus) deal advertised on their site at the time. When the money arrived in my bonus account I played Blackjack as per their terms and conditions and had a really good result, transferring over around 400 to my real account. Once I'd played this through, again following their wagering requirements, I had the grand total of 495 in my account.

I elected to cash in at this point, and on the 18th of Febrary received an email asking if I would be willing to accept payment via bank wire rather than back into my Neteller account, as "our NETeller account balance is in desperate need of a top-up - we are in the process of arranging this but it may take a few days to go through.". I accepted this as I saw no reason not to, so I sent them all my details and waited for my money to clear.

A week later I wrote to them to ask whether there had been a delay in crediting my account, and they told me they had passed it to their accounts department on February 21st, and in a further email they said that their account had been debited on the 28th. On the 4th March they sent me a word document including a scanned document that claims to prove that my withdrawal had been processed. I can provide the document to anyone interested, it seems to have come from an application called Telepay.

I had made it clear to their accounts department that the account they would be paying into was a UK savings account, and to make a payment they would need to use the account number and sort code I provided them, as well as the roll number of the account. Despite them telling me they had taken this information on board they then told me that they had not used my roll number, and as a result the payment did not reach my bank account.

On March 10th, almost a month after my cashin request, I emailed them again to ask whether they could pay me by any other method. In reply I received an email as follows: "You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.".

I have now received my original deposit of 60 from the casino, but feel I am still owed the 435 on top of this that they have spent the last month promising to pay me. They have made it clear that they are not interested in discussing the matter further, as "You had a good run there but we obviously won't be sending you any additional funds.". They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.

To summarise I played their bonus and my deposit through as per their terms and conditions at the time. I got lucky and withdrew a relatively large amount of winnings, which they then tried to pay me. Because of an administative error they failed to pay me and after almost a month they reassessed my account and decided not to pay me my winnings after all.

Could anyone advise me where I stand on this matter? I feel I've been treated particularly badly, but the casino have made it clear that they do not want to discuss the matter further. Would it be pertinent to try "pitching a bitch" or would this be a waste of your time CM?

Many thanks

To me you are perfectly correct.

 

[vedat]

i think they should tell people what is abuse

i think some casinos started to be more like thief they offer very good bonuses and add their terms stupid stuff .a if player does the WR they should pay him a player wins with using bonuses like deposit 100$ and got 100$ bonus and make his balance 1000$ he is SKİLLED PLAYER if he CASH outs 200$ or less he is BONUS ABUSER wtf is this İ really Want to understand this just tell people to play slots if you win we will pay you if you play something else you are Screwed

 

[Vesuvio]

This looks like more confirmation that Casino Classic don't even merit a 'wait and see' period while they process their 'audit'. They've already reneged on paying players who've played by their rules and won.

If your case is as stated here: 1) You have a watertight case. Keep fighting and eventually you should get paid 2) Integrity Casinos should be placed on the rogue casino list on this site - there are casinos on there for foolish publicity campaigns. Stealing from players is somewhat worse.

p.s. of course you should pitch a bitch. It's what Casinomeister lives for (Sorry, Bryan!)

 

[winbig]

i think some casinos started to be more like thief they offer very good bonuses and add their terms stupid stuff .a if player does the WR they should pay him a player wins with using bonuses like deposit 100$ and got 100$ bonus and make his balance 1000$ he is SKİLLED PLAYER if he CASH outs 200$ or less he is BONUS ABUSER wtf is this İ really Want to understand this just tell people to play slots if you win we will pay you if you play something else you are Screwed

You hit the nail right on the head there. It doesn't pay to be lucky! (unless you're playing slots or VP) lolol

 

[TrickyNicky]

You are entitled to 100% of your cashout, without a doubt. I would suggest pitching a bitch with Bryan, and keeping everyone informed. I wonder how many people this is now effecting. I also can't believe that the casino blatantly lied to you saying cash had been sent when its obvious it never was..
TN

 

[Vesuvio]

They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.

Anyone still want to give this group the benefit of the doubt?

 

[pijak]

"Please note our Terms & Conditions as follows:

By registering as a member of Casino Classic you agree to the Terms and Conditions of this agreement just as if you had signed this agreement. If you do not agree to the terms and conditions of this Agreement you should immediately discontinue your involvement. Player acknowledges, agrees to, becomes a party to and shall abide by all rules, regulations, terms and conditions contained herein and as such rules; regulations, terms and conditions may change from time-to-time.

In the event of a dispute between the Company and the Player, the Company will be the sole judge of the dispute and no further correspondence will be entered into. We reserve the right, exercisable in our sole discretion, to change the terms, conditions or rules of, discontinue or cancel any Bonus at any time for any reason whatsoever and without notice.

Our investigation is complete, your account will remain closed and no further correspondence will be entered into.

Thanks for your understanding."

 

[Stanford]

They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.

I hope that CasinoMesiter is able to help you. However, they are right about one thing. They have joined the dark side and that decision should be final as far as players are concerned. Players should not allow redemption in this case.

How ironic that the name of this group is Integrity.

Stanford

 

[pijak]

How ironic that the name of this group is Integrity.

Stanford

heh, yea that had occured to me too...

 

[caruso]

Kudos to you, Vesuvio, for initiating the other thread and getting the ball rolling on this matter - and for taking a fair chunk of unwarranted flack in the process.

I cannot believe what I'm seeing from Microgaming right now. This group is either flat broke or had a change of direction into RTG-esque rogue behaviour. Either way, they need to be avoided like the plague and the word needs to get out pronto.

My personal take is they're broke.

An interesting angle was offered by CPA on the "Sucks" board: this group ran that $/16 freebie promo at the get-go. Remember Goodfellas? They offered an admittedly larger one, $50 - and were out of business within, I think, two months. I'll hazard the following guess at the scenario here: the Cooks group, in financial schtuck and floundering, open a new casino to try to re-stimulate business. The $/16 freebie they offer to get the ball rolling gets picked up by everyone and the casino takes the kind of pasting which is absorbable in the normal run of events but in their own dire straights would send them under. The only options are to claw back all the money or close the doors. They choose to claw back all the money and hope that the shit doesn't hit the fan.

I believe all parties WILL be paid - Microgaming/PWC being the most likely financial source at this point. If they do not, this will be the first case since Golden Palace in which Microgaming will have failed the player, and the implications of THAT would be disastrous for them and the indusry.

 

[jetset]

This is a real shocker and on the basis of what you have told us here I would say this is totally and completely unacceptable.

I would like to suggest that you immediately submit a Pitch A Bitch, because I would personally like to get involved with Bryan and one or two other people I know to check this out and ensure that you are treated fairly and with courtesy.

I am particularly concerned at ICL's continued failure to address the issues I and others have raised in various WOL and Casinomeister threads, and the extremely ill-advised and arrogant manner in which they are refusing to discuss your case here.

Good track record or no, this is no way for a reputable casino to behave, and added to the overuns on their audit timelines we are now seeing a worrying picture is building here.

In the meantime I have flagged this matter for the attention of parties relevant to these events.

 

[pijak]

OK thanks, I'll put a PAB in now.

 

[The Dude]

Bitch has been pitched.

 

[jetset]

Great!

I would further suggest that members of this Board spread the word that other players who have had legitimately earned bonuses interfered with by ICL come and post a PAB so we can get a dossier going on this issue.

 

[lehammy]

Hi, the following is a pitch-a-bitch that I've submitted through the form earlier today. I'm posting it here, because I feel the case has a lot of similarties with the original poster's, and also because the other thread is just huge.

Hi Bryan,

I'm a occasional lurker, although I signed up for a forum account today for the first time in order to pitch this bitch (bitchin Forum, btw!). I also saw the huge thread about this casino group so I imagine you're plenty busy and thank you in advance for looking at this. Here is my story:

On Mar 4, I found heard about Casino Classic on another internet forum. I checked with your website to make sure that they're reputable, and signed up through your accredited casinos link. I deposited GBP 60 and claimed their GBP 120 bonus.

After carefully reading their terms and conditions, I realized that this bonus will have a very large bonus requirement, and only 7 days to fulfill it in. So I used their autoplay feature to speed things up.

I fared well with the games, and after fulfilling their requirements my account stood at GBP 370 plus another GBP 10 from loyalty points for having wagered well over 10,000 credits.

I cashed out all this on Mar 6, and on Mar 8 recieved their request to choose a payment method. I chose Neteller.

On Mar 15 I still haven't recieved my withdrawal, so I wrote them an e-mail asking about it. They send back requesting documentation, which I promptly send.

On Mar 19, still no withdrawal, so I e-mailed them again.

On Mar 20 I recieved a very apologetic e-mail from them saying that they're sorry for the delay, and that I have been identified as a "loyal, genuine and fair player", but that they've been hit by an abusive group, so there is an audit going on...etc.

Around this time I became aware that a few days after I requested my cash out, they have changed their T&C, this time banning BJ, which I played a lot of, and also an increase in their betting requirements.

I also became aware of the "audit" and the "refund deposit only" e -mail. I never recieved either e-mail, and wasn't worried about the T&C changes because they were changed after I finished all their requirements per the terms at the time of my sign-up. I've signed up to several casinos through your reputable list before and all were honest and had exemplary customer service whether you win or lose, so I thought I had nothing to worry about.

Also on Mar 20, I recieved another e-mail requesting documentation again, which I send again as a courtesy.

Then today, Mar 23, I recieved an e-mail saying that they were going to take away my bonus and my winnings and only refund me my deposit?

I did nothing wrong. I am always careful to follow the rules, and I did everything to follow them. I am at best a small time bettor betting no more than 1-5 credits per hand, and yet I still gave them over 15,000 worth of betting (it was around 5,000 to allow my bonus to be transfered to the real account, then I know I wagered over 10,000 more because I was able to redeem 10 credits from loyalty points). Yes I did play BJ, and yes I did use autoplay to satisfy most of their huge betting requirement, but nothing in their terms as of my sign up and playing indicated that this was not allowed. They only changed terms well after I was done.

How can they do this? I don't see why they would not pay me the bonus, eventhough I suppose they reserve that right, and I am absolutley horrified that they're taking my winnings and my loyalty reward points.

I also have an account with their sister casino, Casino Kingdom, where I lost my entire deposit fairly quickly. Naturally they're not refunding that.

It's a no win situation: If you lose, you lose your money, if you win, they'll take away your winnings.

Anyway, I'm sorry if I am rambling, I wanted to give a full account of what happened.

Thank you for reading.

Naturally, I would like them to honor my cash-out which includes deposit, bonus, (what to me are substantial) winnings, and also loyalty point credits. I honored and trusted all their terms, and I expect the same in return.

 

[Vesuvio]

Then today, Mar 23, I recieved an e-mail saying that they were going to take away my bonus and my winnings and only refund me my deposit?

The worrying thing here is that they've sent you that e-mail today, which makes their representative's 'assurances' on the other thread look hollow. Surely ICL must realise by now that going ahead with these actions is commercial suicide?

 

[Stanford]

The worrying thing here is that they've sent you that e-mail today, which makes their representative's 'assurances' on the other thread look hollow. Surely ICL must realise by now that going ahead with these actions is commercial suicide?

I think they are trying to pacify the CasinoMeister group only. So this poster will probably be paid. That isn't enough. This group has published it intends to take legitimate winnings and deposits.

Paying those that find the Meister doesn't do it for me.

imho,
Stanford.

 

[lehammy]

Here are some updates:

A couple days ago, they Capt Cook (account dormant for probably a year), and Casino King (also empty account) send me e-mail saying that they finished audit, and unlocked those accounts. I didn't even know they were locked, but great.

Not a peep from Casino Classic which owes me 380, and said they were going to pay me my deposit only (60). Neither which has been paid yet.

Incidentally my Casino Classic account is not locked. I don't think it ever was. However, the balance is 0, and in the Cashcheck section my withdrawal is still listed as a work in progress.

On a somewhat funny note, "The King" send me e-mail offering another 100% match bonus. Yeah right...as if I'm going to give more money to these people.

 

[jonevegas]

I light of this whole Integrity fiasco I have closed all my accounts with them and have supplied them with a lengthy explanation. I never want to slam any casino but things just seem to be getting worse for this group regardless of the CR group purchase.

 

[jetset]

Here are some updates:

A couple days ago, they Capt Cook (account dormant for probably a year), and Casino King (also empty account) send me e-mail saying that they finished audit, and unlocked those accounts. I didn't even know they were locked, but great.

Not a peep from Casino Classic which owes me 380, and said they were going to pay me my deposit only (60). Neither which has been paid yet.

Incidentally my Casino Classic account is not locked. I don't think it ever was. However, the balance is 0, and in the Cashcheck section my withdrawal is still listed as a work in progress.

On a somewhat funny note, "The King" send me e-mail offering another 100% match bonus. Yeah right...as if I'm going to give more money to these people.

I would suggest that you submit a PAB to Bryan so we can try and get your case sorted out direct with the new owners.

 

[555YY]

yea canceling accounts at ICL is a smart choice

sending long-worded letter to them prolly won't accomplish a lot though

first of all, it's unlikely to reach anyone in positions of power, most likely some poor csr reads it and throws it away

and the csr themselves have far more to worry about than players' money, like worrying about their job once the takeover is complete, so it's unlikely they'll give customers with anything to say any sort of priority

now that the whole situation has laid out, seems to me it's pretty easy what had happened: ICL ran out of money, so they made up some b.s excuse to confiscate the funds they so desperately need. this was obviously not a true audit since poker money have been seized and bonus abusers with zero balances meanwhile are cleared.

its a simple theft of player's money b/c ICL had none left, since they know it's going to come down on them sooner or later, they the quickly dumped their casinos off to the first guy off the street who'd take them (CR)

it's brilliant plan, ICL scalps just about everyone that they possibly can, draining every last cent before the ship sinks: screw the players, screw CR, take the money from both sides and hightail outta dodge; leaving short-sighted CR to deal with paying those players who ICL stole from after forking over a boatload to buy the casinos from ICL. hell, CR is prolly the only microgaming group who'd take the casinos of their hands... birds of a feather... CR is prolly a victim of this bonus scam just like the players... who'd ve thunk it ..

 

[lehammy]

Today Captain Crook's send me 60 via Neteller, eventough the casino that owes me is Casino Classic. So they have refunded the deposit only, minus winnings, bonus and comp credits in excess of 300 (they still owe me 320 to be exact).

Naturally I'm fuming. What should I do? I already send in a PAB a while ago (see af few posts above).

My original 380 withdrawal still shows as "work in progress" on Casino Classic's cash check statement.

 

[pijak]

That all sounds quite familiar, I had my 60 back a fair while ago, still waiting for the other 435 though. Even better than that is that my payment shows as being paid by method: other, so I hope they're not trying to make it look like I've been paid.

Ho-hum, the meister will be back soon, I've waited 8 weeks so another one won't hurt too much.

 

[willy]

wagering

Hi Tim,
It might be a good idea to seek the assistance of some of the more experienced members posting here.Our original attempt to pay out your withdrawal was , as was explained to you at the time, a mistake . This information was also conveyed to the administrators of this Forum when you originally went through the PaB process here ( email from ICL to Casinomeister Forum dated 03/23/2005).
I'm sure that ,once you consult with somebody impartial , they will be able to indicate to you just how far short of meeting wagering requirments you are currently.It is a substantial amount.
You should have received our email notification to you when we originally picked up the wagering shortfall (over a month ago)Your account was "unlocked" , to allow you to complete wagering on the above date (03/23/2005)and you were notified of this fact.Please let us know if you aren't receiving our emails , and I will see if there is any obvious problem. I'll also be checking with Bryan to see if our earlier notification of these details had made it to him (or not)
thanks
willy

 

[Vesuvio]

Willy,

So you've still got your old job despite all of this Is there any chance you could tell us what really happened in the last couple of months?

Btw, you shouldn't be using a player's actual name on a forum if they haven't used it themselves (as you seem to be here).

 

[pixie11]

Vesuvio,

You asked for a reply from Willy, then proceed to make a snide comment ("old job") about his position at Integrity. What exactly was your purpose in that? To show your true arrogance? You have no clue as to his position level, how long he's been there, or anything else. The comment was extremely inappropriate

As to your asking him to explain to you what happened....why would he want to explain anything to you with your obvious antagonism. What would the point be anyway, you seem to assume and predict all situations.

Spending so much time instigating issues must really give you a rush. Imagine if you used all that energy to do something useful.

A member posted, he responded, even offering to look more into the matter.
Trying to attack people on boards has never amounted to much.

 

[555YY]

Vesuvio,

You asked for a reply from Willy, then proceed to make a snide comment ("old job") about his position at Integrity. What exactly was your purpose in that? To show your true arrogance? You have no clue as to his position level, how long he's been there, or anything else. The comment was extremely inappropriate

As to your asking him to explain to you what happened....why would he want to explain anything to you with your obvious antagonism. What would the point be anyway, you seem to assume and predict all situations.

Spending so much time instigating issues must really give you a rush. Imagine if you used all that energy to do something useful.

A member posted, he responded, even offering to look more into the matter.
Trying to attack people on boards has never amounted to much.

hi pixie, by your reply and your previous posts i assume you still have your old job as well?

or are you just trying to kiss up really hard to the new CR owners?

https://www.casinomeister.com/forums/search

 

[ryleduke]

Gone a bit off topic here so to get back on track: Willy wanted the views of someone impartial.

Well point one is the player was originally told he could not be paid because the Neteller account was low, could he be payed some other way? Are we actually expected to believe this was true, or was it a delaying tactic/lie?

Point two is you NOW say he did not meet the wagering requirements, but this is not why he was told you would not pay before, his account was locked and he got an E-mail saying "you have been found to be skimming our promotions.... obviously we wont be sending any more funds"

So you will pay, then you wont pay because of "bonus abuse", you get slated in almost every gaming forum and realise you cant get away with it, decide you wont pay because of another reason instead.

If he has not met the wagering requirements (and for all I know he might not have) then why did he just get his deposit paid back and not the entire amount returned in credits and told how much he still had to go? How is he supposed to wager more with a locked account or an open but empty one?

You are backtracking in my opinion and digging a deeper and deeper hole. Even if he hasnt wagered quite enough you said you would pay, you have messed him and alot of other people around for weeks, I would just pay if I was you.

 

[Vesuvio]

You asked for a reply from Willy, then proceed to make a snide comment ("old job") about his position at Integrity. What exactly was your purpose in that? To show your true arrogance? You have no clue as to his position level, how long he's been there, or anything else. The comment was extremely inappropriate

I'm genuinely suprised that after everything that's happened the same people seem to be in charge. Willy lied to everyone about something that's caused a lot of people a great deal of trouble and in many cases money. I understand that can at times be part of the duty of someone involved in PR, but snide comments (if that was what it was) are the least to expect afterwards, especially if he pops up on the board not to apologise or explain but to criticise a poster & compromise his privacy.

As to your asking him to explain to you what happened....why would he want to explain anything to you with your obvious antagonism. What would the point be anyway, you seem to assume and predict all situations.

I'm not asking him to explain to me, but to everyone involved - it strikes me as reasonable that someone should. I've got nothing against Willy personally. As to arrogance or predicting things - I started this thread because something seemed to be wrong with this group. It turns out in this case my assumptions were right and what you (do you work for ICL?) and Willy were saying was wrong. I'd have preferred my assumptions to have been wrong.

Spending so much time instigating issues must really give you a rush. Imagine if you used all that energy to do something useful.

Can't say it gives me much of a rush - but posters taking the time to keep some pressure on casinos is about the closest we can get to regulation in this industry at the moment. You haven't the slightest idea if I'm doing something 'useful' the rest of the time or not.

A member posted, he responded, even offering to look more into the matter.
Trying to attack people on boards has never amounted to much.

He only posted on this thread to discredit the poster - if he was genuinely interested in helping he'd have sent an e-mail. Again - expressing suprise that Willy still seems to be fulfilling the same role doesn't constitute an attack.

 

[pijak]

Hi Tim,
It might be a good idea to seek the assistance of some of the more experienced members posting here.Our original attempt to pay out your withdrawal was , as was explained to you at the time, a mistake . This information was also conveyed to the administrators of this Forum when you originally went through the PaB process here ( email from ICL to Casinomeister Forum dated 03/23/2005).
I'm sure that ,once you consult with somebody impartial , they will be able to indicate to you just how far short of meeting wagering requirments you are currently.It is a substantial amount.
You should have received our email notification to you when we originally picked up the wagering shortfall (over a month ago)Your account was "unlocked" , to allow you to complete wagering on the above date (03/23/2005)and you were notified of this fact.Please let us know if you aren't receiving our emails , and I will see if there is any obvious problem. I'll also be checking with Bryan to see if our earlier notification of these details had made it to him (or not)
thanks
willy

OK let's take this one bit at a time.

I'm not sure what the purpose is of telling me to take advice from more experienced members, that is of course what I did when I made the original complaint, perhaps if you could have taken their advice and posted some information here for your customers earlier you would have escaped from this debacle with a rather better reputation.

Regarding the fact that you told me you had made a mistake in processing the original payment, the only reference I can find to that is the following:

"Integrity Casinos (ICL), is always ready to provide genuine gaming entertainment to its customers. However, when customers accounts come into breach of our Terms and Conditions that we set forth, swift action must be taken.

In early March, we were found to have suffered a significant amount of suspect wagering. A significant number of accounts were identified to have taken part and are now under investigation.

Upon investigation of your account our Fraud/Security Department has found your account to be among these.

Your Account was found to have a withdrawal pending payment (as you are aware your full payment was sent earlier in the month only we received a rejection notice from our eCommerce Providers last week). Management advised that any amounts transferred from your Bonus Account to your Deposit Account were to be removed from the amount of your withdrawal. Your payment for GBP60.00 is for compensation of your original deposits at our site.

Your account will remain permanently closed.

We appreciate loyal and genuine customers who are wishing to partake in some of the finest online gaming available; however customers who do not fall into this category will not be tolerated."

At no point in this email did you mention that my account had been closed because I had failed to meet the wagering requirements, only because you deemed my wagering 'suspect'

I have not received any notification that I had failed to make the wagering requirements at any point until now. I receive a vast amount of email per day and as a result have to be extremely careful with my filtering and mail administration, and I can find no record of any personal (ie non-mass-mailed) email from your group since March 22nd, which was the email I quoted at the start of this thread stating the clause in your contract that allows the Company to be the sole judge in any dispute. I have never lost an email in this way before, and having checked through my account again I am almost certain the error is not on my part this time either. I would suggest therefore that the 'obvious problem' is most likely to be that you are using an incorrect email address, if you are unable to find the correct one I suggest you PM me at CasinoMeister or try using the link in my profile.

My account may have been unlocked on March 23rd, but I was not told so. I re-entered my account on April 1st as I heard that others had had their accounts unlocked. On this date I had no money in my account, and CashCheck informed me that I had been paid the 435 I was owed by 'Method: other'.

I am surprised to hear that I may not have made the wagering requirements, as I thought I had checked the terms and conditions very carefully. I'm only human however so I accept I may have misread them, it is of course rather difficult for me to check now as the terms have changed. Regardless of this though I wonder if you could clarify your offer for me to meet the wagering requirements. I have no money in my account, and strangely enough I am not keen to wager any of my own money until I know I can trust you to make a payment. Will the funds be returned to my account for further wagering. and if so will I have to wager under the original terms and conditions? None of this is clear to me at the moment.

I hope your group will be able to either email or post here the answers to the above so we can get things cleared up. I do apologise if I failed to meet the terms and conditions, and would be only to pleased to attempt to meet them again as you say above, but am surprised that two months after promising to pay me you have only decided to mention this now.

 

[pijak]

Well here we are a couple more weeks down the line, I just want to post here to bump this thread so the issues aren't forgotten and to update you all.

Willy has as you can see claimed that I have failed to meet the wagering requirements on my account, his post here was the first I heard about this.

Wanting to know more about this and what had happened to my account I spoke to Willy, who was unable to get any further information regarding my account. I spoke to their support team who told me I would have to speak to the accounts team, which finally responded today.

I'm sure you'll all be shocked and amazed to find that this wasn't any help, and wasn't even based in fact:

***
"This is [censored for privacy, not that they seem to care about mine] here from the Accounts Department at Captain Cook's Casino - I was dealing with your issue originally.

When we started the audit of accounts in early March, we sent out an email offering to refund deposits as a matter of priority for all players who didn't want to wait for the completion of the audit. In accepting this offer, you were agreeing to void any winnings that were generated from your deposit.

Your 60 worth of deposits were refunded via NETeller last month - the NETeller transaction number was [censored]"
***

It is at least true that they did send out these audit emails trying to screw people out of their winnings, but it is ridiculous to claim that I ever accepted that. Why would I? As far as I can tell I have met their terms and won over 400, why would I want to give this up? What in fact happened was that they told me that I wouldn't be receiving anything apart from my deposit back, something they have *still* failed to justify, unless I am to take Willy's claim about failing to meet their requirements seriously (which is tricky as they won't provide me with details, and he claims I was emailed about it which I was not)

Full logs of all the emails between myself and this group are available to anyone that needs them if they want to check this out themselves.

So what am I supposed to do now? It seems they have decided not to pay me my winnings but have never given a satisfactory reason why. Every time I try to speak to them about it they send me a standard letter that doesn't relate to my account or make simply make things up. Is it time to PAB again, this time regarding their attempts to brush me under the carpet or their constant habit of making up new excuses which just don't fit? Could any of the senior members of the forum please advise me as to what to do next?

I'm getting increasingly fed up with this group, at least this thread will hopefully keep some potential customers away from this sort of situation in future.

 

[Vesuvio]

So what am I supposed to do now? It seems they have decided not to pay me my winnings but have never given a satisfactory reason why. Every time I try to speak to them about it they send me a standard letter that doesn't relate to my account or make simply make things up. Is it time to PAB again, this time regarding their attempts to brush me under the carpet or their constant habit of making up new excuses which just don't fit? Could any of the senior members of the forum please advise me as to what to do next?

I would PAB, or at least PM Casinomeister and/or Jetset, who seem to have been dealing with most of the individual complaints about this group. You could always try sending a PM to Willy too, but it looks as though he prefers just to publicly rubbish claims rather than deal with them.

The really disappointing thing here is that it seems this group (and Casino Rewards) have got away with extorting money out of players. They sent out an e-mail suggesting they wouldn't be paying players who played BJ - then suggested that you could at least get your deposit back if you forfeited your winnings (implying that you wouldn't otherwise). I know you didn't agree to it, Pijak, but I'm sure many did, especially those with little experience of on-line casinos.

What are the odds that Casino Rewards decided to put things right when they took over ICL and paid out all funds owed

 

[pijak]

To be fair to Willy he has replied to PMs after a few days, but hasn't been able to give any useful information and still claims that the money was returned to my account so I could wager more, which I still have no evidence for.

I've already got a PAB in so don't want to hassle CasinoMeister if something is being done, its just that I haven't heard anything for a few weeks so wanted to bump this thread in case anyone has any further information for me.

Ah well, guess I'll wait to see what they come up with next

 

[caruso]

Pijak, I understand from what the "Willy" fella said was that your case had ALREADY been investigated and denied, on the basis of "wagering requirements"?

How does this square with...

You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.

..?

They're clearly inventing one excuse after another to not pay.

This issue is dragging on ridiculously. How long since they started the damn "audit"? And who the f**k is actually in CHARGE now? Is it ICL, with friend Willy in tow, or Casino Rewards? What the hell is going on? This is a MICROGAMING group?? This is TVS all over again, RTG at its worst. This is not supposed to happen with Microgaming. Do Microgaming actually give a rat's ass about any of this?

This disgusting matter reflects terribly on Microgaming. They should pull whoever is in charge here up by their bootstraps or revoke their license, as they did with Tropika. People are being robbed here and somebody should DO something to put an end to this bullshit once and for all. Clearly, they are not interested. Clearly, they're all just too big for their boots and think this is acceptable behaviour.

How long before "Casino Rewards", "Integrity" or whoever the hell this is now is going to be officially "rogued" here? This has gone on long enough and I see nothing but the same line of self-perpetuating BS.

How about a "Casino Rewards Rogue" poll? Players, casino managers and portals contributing, so no bias, and a fair show of the general feeling towards this group from the overall articulate forum membership? I'll put one up myself as long as it doesn't antagonize Bryan particularly.

Something has to be done.

 

[The Dude]

Sometimes I need to be hit over the head with a hammer on some of these things -- this thread escaped me.

I'll see if I can't get some answers here. I thought everyone was paid.

 

[pijak]

Thanks!

I thought that might be the case, but obviously I don't want to be too pushy, I know you're a busy man and all

Much appreciated, perhaps they'll be a little less evasive with you :notworthy

 

[Macgyver]

Sometimes I need to be hit over the head with a hammer on some of these things -- this thread escaped me.

Not exactly what you're asking for, Bryan, but here ya go!

:axeman2:

Just kidding ...

 

[jalex1ff]

Why so many defending these thieves?

Sometimes I need to be hit over the head with a hammer on some of these things -- this thread escaped me.

I'll see if I can't get some answers here. I thought everyone was paid.

I certainly haven't been paid. I really think that you are letting these thieves off. I have not been able to try online casinos again. After having these thieves steal from so many people then only give back to those that complain through this forum I wonder. What is the relationship?

You seem to imply that these thieves are to be commended for returning part of their booty. I will probably be banned because it seems that this forum has a vested interest and is unwilling to call thieves what they are -- thieves!

I recommend that anyone reading these forums consider very carefully before ever giving a dime to an online casino. Even the casinos recommended in this forum are not safe. This forum listed Captain Cooks as safe and look at all of the $$$$$ they stole. These people are thieves and yet they are not listed as rogues.

It seems like a confidence game to this first timer. You all agree that these are reliable and reputable -- then steal money from the uninitiated.


That;s just the way it looks and the powers that be continue to make excuses for these thieves. Again -- legitimate online casinos (if there is such a thing) are the losers. When we spread the word that these forums are unreliable there value will be diminished.

Why o why are you defending them if you are not profiting from their crimes.

 

[Macgyver]

Why o why are you defending them if you are not profiting from their crimes.

Where do you get from Bryan's (very short) post that he's defending these casinos? He even says that he'll look at the player's problem and do what he can.

Have you Pitched a Bitch? Or are you just venting because the Internet affords you anonymity?

 

[jalex1ff]

Where do you get from Bryan's (very short) post that he's defending these casinos? He even says that he'll look at the player's problem and do what he can.

Have you Pitched a Bitch? Or are you just venting because the Internet affords you anonymity?

My observations are not limited to Casinomeister. So many of the people that have gotten paid have seemed to apologize (I don't understand). Casinomeister's statement in the other thread made it clear that he considers the misdeeds simple mistakes and feels that Integrity or whoever they are should not be held accountable. (I will provide a link if you have not seen his statement). Then, of course, there is Willy and those like him.

Am I frustrated? You bet. I don't care about the little bit of money that I have lost. I am a very principled person. If you unjustly harm someone else but you benefit me, you become my enemy. So many her

e seem to have the opinion that as long as I get something from you then I back you.

Can you explain why these thieves are not BOLDLY labelled as rogues?

I am not a bulletin board flamer. I always treat others with respect and these are my honest and well reasoned (in my opinion) beliefs based on my observations and limited experience with online casinos (Captain Cooks).

Yes, I filed a PAB long ago. I even offered to give Casinomeister.com every penny that I recovered from the dear Captain whether Casinomeister provided influence or not. I really just wanted to have confidence that this industry is not a total scam. I have to say based on my observation that it looks like a scam.

 

[The Dude]

...I really just wanted to have confidence that this industry is not a total scam. I have to say based on my observation that it looks like a scam.

Hi Jalex,

Thanks for taking the time out to vent - you probably needed it. Believe me, I've been venting too - but most of this has been done behind the scenes and not in a public sort of way.

This whole Captain Cooks fiasco has been one of the most frustrating things I've dealt with in a long long time. It may seem to many to be an easy thing to say "fuck it" and thow a casino group into the rogue section and merely be on your way. It's not as simple as that. It can actually be very complicated since there are many things at stake.

One of the things that is not at stake is $$ on my end. Let me assure you: I wouldn't be where I am now if I let money influence me one way or the other. Money does not motivate me, and most people in this industy are definately aware of this. I am motivated to assist people however I can. This goes from admininstrating this forum, to assisting players with problems, to auctioning off sections of my website to donate to worthy causes ($110,000 to Tsunami relief from Intercasino).

No, this website is not a sham - and neither are the casinos represented here. Sure - there are problems, it's a growing industry and people make mistakes along the way - sometimes really big ones. And this is where forums like this come into play.

It's easy for players to get frustrated and start calling operators thieves and whatnot when things get effed up. Things got effed up in a big way at ICL. But fair is fair - I gave them a chance to clean up the mess they made. And it seems to me it's been cleaned up - to an extent.

If players fell through the cracks - then I need to know about this - simple as that.

 

[The Dude]

... So many of the people that have gotten paid have seemed to apologize (I don't understand)...

Just a side note here - if anyone can produce an email where I ask anyone to thank me or a casino in a public forum - please do so. I have never asked a player to state anything - it's on their own accord.

(I have told a guy to apologize publicly for posting BS - but that's another story)

 

[The Dude]

Ha ha - I'm on a roll here.

The only thing I have asked from players is to PERHAPS visit my wish list where they can spend maybe a whole friggin' 10 quid on a CD or something. And this is only after they ask me how they can thank me for my time.

Just take a guess on how generous these players from the ICL fiasco have been

 

[BCarlisle]

Torquemada would be proud

Wow, I'm amazed at the stall/non-payment algorithm Integrity and its representatives seem to be using here.

Firstly, attempt to intimidate the player into confessing.

Secondly, Question their identity.

Thirdly, Let them cool their heels for a while to loosen them up (a month or two is good)

Fourthly, Question their identity again.

Fifthly, Refuse on (identity/bonus abuse/WR not met/confession) grounds.

Sixthly, Ignore.

And if somehow a player sums up enough of an audience or otherwise refutes the claim, simply start over and select a new option when you refuse. Or not, it's not like these guys are paying attention to their own logged lies anyway.

Sadly those of us with grudges towards this casino likely won't be inclined to forget and forgive if they change hands or otherwise introduce more reasonable and fair measures towards payment of winning players. The people behind this debacle may even move on to greener casinos and take advantage of another otherwise well deserved good reputation to give more of the same.

 

[pijak]

OK well I've received an email notification that the 435 has been returned to my account so that I can fulfill the wagering requirements as per the original terms and conditions.

I'm still not too happy though. What I have still not been told is how much I need to play to meet the wagering requirements, or why they only decided to notify me (publically) that I had failed to meet the requirements two weeks ago, still at least we're getting somewhere.

Thanks again everyone, I'll keep you updated.

 

[pijak]

Apologies, the email did tell me how much wagering was left to complete, I just missed that bit somehow.

My mistake, I don't want to accuse them of things they haven't done or make things up as I go along...

 

[suzecat]

FYI Casino Classic

I received email today from Casino Classic, in part, which states:

"On Tuesday 26th April we migrated our office to a new location. During this time Customers were able to deposit and play as usual here on The Strip, however our Help Desk was not operating during this time. The migration was a great success and all of our services are now fully restored. We sincerely appreciated your patience during this period and kindly ask that you contact our friendly hosts if any enquiries during this time were not responded to."

Just a heads up if you are still having problems or you had trouble reaching them.

 

[pijak]

Thanks for posting.

To update you all I finally had my credits returned to my account with a huge amount of wagering to complete before I could make a withdrawal. Let's just say the sum I was left with was significantly less than the 435 they promised to pay me nearly three months ago.

Throughout this whole affair I have been lied to, misled and ignored for two months, following which they grudgingly reopened my accounts and started making up excuses. At no point have I had anything approaching an apology or admission of guilt, at no point (except in this thread) have they ever told me what I might have done wrong to warrant this disgraceful behaviour, and the only thing I've had from them is a token bonus of 10 (to be wagered through loads then transferred if over 50 then wagered through loads more: not what you'd call a sweetener) because their accounts team was away for a few days.

On the plus side if it wasn't for this forum I would never have been able to get anything from them, so thanks to everyone for all their efforts.

And the group was called Integrity