Casino accountants/CS/Gaming Reps and anyone else that helps run a casino-RANT

[silcnlayc]

Ok, I am going to have a nice rant ....Please bear with me since it affects all US players. I stopped taking checks from casinos because I was burned 3 times....Two of the largest USA banks will NOT accept a Canadian check without the proper US routing number and account numbers...Casinos, are you LISTENING?????????????

I withdrew and requested rapid pay (WU) and was told I could not use rapid pay(WU) because I never deposited this way. This is my third withdrawal from this casino and 2 were from WU. Because I chose the rapid pay instead of straight WU (one and the same but lesser fees and quicker pay) I was sent an email saying that a check was sent in place of the rapid pay. I was not asked, but was told... well...guess what...Of course the check was DENIED for depositing because it was on a Canadian Bank!!!!!

I mean...C'mon Casinos..get a grip...YOU (casinos) KNOW USA players are having issues with the checks you send especially canadian ones, but yet you (casinos) continue to force this upon USA players now with out asking.....So now the casino wants me to PAY $40 for a stop payment on a check I did not ask for and pay additional fees to send me my measley left over funds (fees are over approx. $200 after all is said and done) all because the casino ARBITRARILY sent me a check without asking if I wanted to use my previous method of withdrawal that was approved and also worked.

End of rant....People, be careful with canadian checks....they are not honored even from the best of casinos....Casinos....if you can't pay with funds that will clear USA banks...stop taking USA players!!!!

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[homerbert]

Why they will improve, if you still playing?
I believe from casinos that accept USA only 3dice always trying do the best, rtg casinos do not care. You play, they did not do anything.
This is my opinion, and of course i can be not correct , because i am not in USA.

 

[rena35]

USA players like to gamble too and have nice stress free withdraws (IMO) that is why we keep playing and would love for casinos to hear what we as USA players are saying. WU, MG, works. I am sure there are more options that work also. Checks that bounce and Canadian checks do not . It is kind of hard to understand if your not in the USA and this is not happening to you. I agree with what the OP is saying.

 

[Googobucs]

This is why I only play if I can have a wire or something like paymycard. There are plenty of accredited casino's that offer these options. CW, Deck media suite, Reel Spin (BBF).
I did just start playing at one that offers WU & MG but only if you make a deposit with that method, so I made a deposit with MG. It is clearly stated in the T & C.

I do agree that sending a Canadian check should NEVER happen. My bank will take it, but they charge me huge fee's to process it.

 

[Nightfly]

I received checks in the past from the Jackpot Capital Group issued from Canadian banks with no problem depositing. I also utilize a major US bank. And they clear in one business day.

 

[Nifty29]

This is why I only play if I can have a wire or something like paymycard. There are plenty of accredited casino's that offer these options. CW, Deck media suite, Reel Spin (BBF).
I did just start playing at one that offers WU & MG but only if you make a deposit with that method, so I made a deposit with MG. It is clearly stated in the T & C.

I do agree that sending a Canadian check should NEVER happen. My bank will take it, but they charge me huge fee's to process it.

I received checks in the past from the Jackpot Capital Group issued from Canadian banks with no problem depositing. I also utilize a major US bank. And they clear in one business day.

Sounds like it's more to do with your bank Silc. Others don't seem to have an issue.

Maybe it's time to demand better service from your bank, and take your business to another one if you don't get it. Maybe you could PM the members above and see who they bank with?

 

[lnspin]

Wells F@@@@ Banks only charge $1.50 for canadian checks.. If your bank account is in good standing with them they clear same day.. If not it can take up to 10 days..

 

[silcnlayc]

Sounds like it's more to do with your bank Silc. Others don't seem to have an issue.

Maybe it's time to demand better service from your bank, and take your business to another one if you don't get it. Maybe you could PM the members above and see who they bank with?

Good point, but I think it has more to do on the type of account the funds are drawn from. I bank at two of the largest banks and both said no...they both can't be wrong IMO on not being able to process the check...

As another said, Jackpot Capital check cleared for them...Mine didn't way back when (not this one). but Inetbet's cleared for me and it was a Canadian check, again, a while back (was only option at the time) ....so, it is a hit and miss kind of thing by casinos IMO on what kind of account setup they have to disburse from...the beef I have is, I didn't request a darn check....but it was sent anyway and a canadian one at that...that was denied again by both banks.

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[silcnlayc]

Wells F@@@@ Banks only charge $1.50 for canadian checks.. If your bank account is in good standing with them they clear same day.. If not it can take up to 10 days..

That is one of my banks and they would not take the check...saying Invalid account.....


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[bigjohn]

Why they will improve, if you still playing?
I believe from casinos that accept USA only 3dice always trying do the best, rtg casinos do not care. You play, they did not do anything.
This is my opinion, and of course i can be not correct , because i am not in USA.

Excellent summary. We have some RTG reps here who care, or at least seem to but in general, no the casinos do not care. They know what is coming, they just don't know when.....

 

[Mousey]

Some of us don't live in cities. We live in small towns and are extremely limited in choice of banks.

We have 4 banks in this little town and only one will take a foreign check. I've had an account there for over 20 years. They have no problem with Canadian checks... but my last one from JC was returned 2 months after deposit stating the processor account was closed. This is my household account and I will not put my reputation and credit rating at risk by depositing another check that might bounce because the casino processor took a hike.

(Please note that how quickly the customer has access to said deposited funds has little to no relation to how quickly the check is actually processed through the banking system.)

Doesn't paymycard require a bank card? I do not want foreign money going and coming on a bank card. I just will not do it.

Needless to say, I don't play online very much.... haven't for a few years now. It's just too much hassle and I'm tired of RTG.

 

[cpdnd31]

I refuse refuse refuse to take a Canadian Check. I live in major US city. I found one bank to take the dam check then they held funds for 60 days because Canadian banks have different processing and banking laws. One of the first questions I ask before I deposit is are the checks foreign. If they say yes international check I say goodbye. Here is my solution, send me cash in a Fedex envelope over night it to my ass and I will deposit every day at your casino... There I said it enough with the bullshit of getting paid. I mean what fun is winning if we have to wait 2 weeks or 60 days find a bank and hunt around to get funds? It just takes the joy out of it!!!! I use to deposit 100's at a time. I didn't care because if I won I got my money. Now I deposit 50 and just play if I win I have to win over 350 to cover fucking fee's just to withdraw. So I give up there is no solution unless they start sending cash or find an ewallet that won't run away with our money or close down every 6 months.

I suggest maybe a satellite office in the USA so you can send your Canadian checks to them let them cash um if they can, then have them send us cash. There problem solved!

May I suggest California the weather is mostly warm there--- have fun drawing straws to see who gets to go to the new office in the USA!

 

[john39]

I refuse refuse refuse to take a Canadian Check. I live in major US city. I found one bank to take the dam check then they held funds for 60 days because Canadian banks have different processing and banking laws. One of the first questions I ask before I deposit is are the checks foreign. If they say yes international check I say goodbye. Here is my solution, send me cash in a Fedex envelope over night it to my ass and I will deposit every day at your casino... There I said it enough with the bullshit of getting paid. I mean what fun is winning if we have to wait 2 weeks or 60 days find a bank and hunt around to get funds? It just takes the joy out of it!!!! I use to deposit 100's at a time. I didn't care because if I won I got my money. Now I deposit 50 and just play if I win I have to win over 350 to cover fucking fee's just to withdraw. So I give up there is no solution unless they start sending cash or find an ewallet that won't run away with our money or close down every 6 months.

I suggest maybe a satellite office in the USA so you can send your Canadian checks to them let them cash um if they can, then have them send us cash. There problem solved!

May I suggest California the weather is mostly warm there--- have fun drawing straws to see who gets to go to the new office in the USA!

Whats wrong with Moneygram or Western Union? to me that works just fine and safer than sending cash through FedEx

 

[Googobucs]

Whats wrong with Moneygram or Western Union? to me that works just fine and safer than sending cash through FedEx

They have to make it user friendly. As you can see by the OP's original statement she wanted to use that but they screwed her over.

 

[dunover]

What's wrong with WU?? Safe, quick and you get no clearing issues. Or don't they like casino transactions?

 

[lnspin]

That is one of my banks and they would not take the check...saying Invalid account.....


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Weird… I deposit 10+ checks a month from affiliate business from casinos, all from canadian banks, in US dollars and never an issue with them…

Hell I didnt even have to go to bank to open the account,, did it online,, they shipped debit cards and checks to me

 

[Googobucs]

Silcnlayc
I want to clarify something I said earlier because It just happened to me too. I think we are both talking about the same place.

MG is only available if you deposit by MG. That means your CURRENT deposit must be MG to withdraw to MG, not just having used it in the past. I used MG last week and then used Visa last night and got the e-mail that they were sending a check. I was able to stop it immediately and CS was really great. I PM'd the rep here who contacted me really fast considering it's a weekend. They switched it to WU for me.

They send WU only without having to make a deposit by that method. The fees are a little higher, but it's still better than a check.

I guess I would prefer they stop and ask before changing the method, but they still processed my request 3 hours after I made it on a weekend night and provided excellent CS to make it right in the end so all in all I cant complain.

best Luck

 

[rena35]

The problem with checks has happened to more then one person so IMO it is a problem. If some players are happy taking checks by all means carry on and GL. I on the other hand do not want my bank account closed and a nice little checks system flag on my credit. Bottom line,The casino should not offer WU option if they are just going to send you a check.

 

[silcnlayc]

Weird… I deposit 10+ checks a month from affiliate business from casinos, all from canadian banks, in US dollars and never an issue with them…

Hell I didnt even have to go to bank to open the account,, did it online,, they shipped debit cards and checks to me

The check system is a hit and miss system. Some casinos actually have canadian account in USA setup. Some are setup in Canada and the account and routing numbers are not valid in the USA banks.

Check your check next time you get one...you will see that the account numbers coincide with the basic USA accounts unlike some of the canadian checks from casinos do not. I have had 4 returned, and denied as invalid from both of my banks and had one clear that had the proper accounting number on the check even though it said canadian check usa funds just as the other four did. It has nothing to do with the checks, it has to do with the account setup as I said earlier.

I have stopped playing at all casinos and moved to casinos that do not force a check on you...only the ones that allow wire, return to cc or WU. I am so very tired of chasing my money needlessly. It will now take 15 days to stop payment on the check and the fee of $40 is going to be charged against my winnings...even though I did not request check......then I will be charged to withdraw and process AGAIN..I mean REALLY?? REALLY??? Geezes, what a racket...

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[vinylweatherman]

The check system is a hit and miss system. Some casinos actually have canadian account in USA setup. Some are setup in Canada and the account and routing numbers are not valid in the USA banks.

Check your check next time you get one...you will see that the account numbers coincide with the basic USA accounts unlike some of the canadian checks from casinos do not. I have had 4 returned, and denied as invalid from both of my banks and had one clear that had the proper accounting number on the check even though it said canadian check usa funds just as the other four did. It has nothing to do with the checks, it has to do with the account setup as I said earlier.

I have stopped playing at all casinos and moved to casinos that do not force a check on you...only the ones that allow wire, return to cc or WU. I am so very tired of chasing my money needlessly. It will now take 15 days to stop payment on the check and the fee of $40 is going to be charged against my winnings...even though I did not request check......then I will be charged to withdraw and process AGAIN..I mean REALLY?? REALLY??? Geezes, what a racket...

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This is incompetence. Whoever is dealing with the processing side should KNOW this, it's the basics of sending money to clients. Some seem to get it right, but others don't. It seems very odd that just because a check is truly foreign (set up to that countries systems, not those of the USA), that it is deemed "invalid" because the computers at the banks can't handle it. Surely this is also the basics of running a bank in a global economy, being able to handle the banking systems of many different countries, which are of course the trading partners in the economy.

Maybe US players should set up a "name and shame" list of all casinos that send "Canadian checks" that are drawn on wrongly set up accounts, and thus will cause no end of trouble for players. A "gold star" list of casinos that do things properly would accompany this list. US players could then favour the latter as they will know that if they win, they are less likely to encounter problems with any checks that are sent.

I have seen something similar here in the UK. Most casinos, when sending a cheque even though I requested Neteller, send one that arrives within a few days, is written in the UK pound, and clears as it should. What I have noticed is that some casinos DO use a foreign account, usually Eire (Ireland), or Belfast (Nothern Ireland), rather than send it via a UK based intermediary bank (usually Barclays). Unlike the experience of US players, the cheques from Eire don't seem to cause problems, even though the EU uses a different banking system to that of the UK. It seems that UK banks have better computers than those in the US, and the EU has better banking cohesion under the single market framework.

It seems that the banks themselves don't like the old cheque system in any case, and several attempts have been made to get rid of it completely, which so far have failed as no system has been found that can take the place of ALL types of transaction that can be done with a cheque. Maybe the banks are not updating the cheque systems because they want to drive this form of transacting out, probably hoping that in the end, the types of transaction that doesn't work will die out rather than need replacing. The big sticking point in the last set of plans was enclosing a payment for a bill in the post, a simple process for a customer who can write a cheque. Sending cash does not work because it will draw thieves, and it will be unreliable and the stolen money untraceable.