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Casino 33

I will always 100% answer any and all player or affilaite concerns regarding payouts, bonus questions etc. I however will not be engaging in any questions regarding RTG anymore; I will allow RTG to answer those.

I am glad you all are having a great time,and good luck to you all.
 
I had no problems getting paid from this casino so far. After looking at some of the early posts in this thread, there was a statement that the casino paid 97% guaranteed. From the times i played there, that payout seems correct.

Other casinos may say they pay at that level and you know they don't (e.g. jackpot capital and their new casino). I believe these casinos are paying about 60% because it's a very obvious difference and really pitiful how foolish they think the players are. For what it's worth, i hope casinos like Casino33 set a new standard for these other RTG casinos that don't want the players to win.

All the best to this casino group and hope you capture 97% of the US market.
 
joyceflorida said:
I had no problems getting paid from this casino so far. After looking at some of the early posts in this thread, there was a statement that the casino paid 97% guaranteed. From the times i played there, that payout seems correct.

Other casinos may say they pay at that level and you know they don't (e.g. jackpot capital and their new casino). I believe these casinos are paying about 60% because it's a very obvious difference and really pitiful how foolish they think the players are. For what it's worth, i hope casinos like Casino33 set a new standard for these other RTG casinos that don't want the players to win.

All the best to this casino group and hope you capture 97% of the US market.
Click to expand...

I have to agree. I have been playing here today and this seems (so far) the best casino that I have played at in a while. Granted I'm not up a bunch, but at least I am up a bit..Which seems quite rare these days. I need to get my proper forms back, but I have no doubt I will receive my winnings. Thanks for a very nice experience, so far.

C
 
The latest are.....
Ive received several calls from a guy that goes by the name RANDALL.
He told me that I was chosen amongst 50 american accounts (lol) and eligible for a 200% bonus with a 20x wagering...I said okay...so far so good.
I lost in no time and when I went for my comps ( about 20 bux, Ive played before tho) they asked me for a fax back form and all the docs normally asked for a withdraw....do you really think I was going to withdraw 20 after i lost 150 in a couple of deposits?:rolleyes::confused:
to you guys the conclusions.
anyway I agree with Mavin1 and few more posters (on different threads)...it's time to quit depositing. this outfits are swollowing money at very high rate of speed.They must be in a worst shape that we assume they are.
Im not goin to deposit any longer at any casino for at least a month...than we'll see.
Happy new year everybody.
 
kakata said:
The latest are.....
Ive received several calls from a guy that goes by the name RANDALL.
He told me that I was chosen amongst 50 american accounts (lol) and eligible for a 200% bonus with a 20x wagering...I said okay...so far so good.
I lost in no time and when I went for my comps ( about 20 bux, Ive played before tho) they asked me for a fax back form and all the docs normally asked for a withdraw....do you really think I was going to withdraw 20 after i lost 150 in a couple of deposits?:rolleyes::confused:
to you guys the conclusions.
anyway I agree with Mavin1 and few more posters (on different threads)...it's time to quit depositing. this outfits are swollowing money at very high rate of speed.They must be in a worst shape that we assume they are.
Im not goin to deposit anylonger for at least a month...than we'll see.
Happy new year everybody.
Click to expand...



Good for you Kakata! A message needs to be sent to these casinos that we are fed up and don't have to keep gifting them. Personally, I would much rather save my money to take out to the B&M, at least out there even if I lose, I have a good day away from the same ol online merry-go-round, can have a really great meal for very little money that I don't have to cook, be waited on for that meal, have a refreshment gal come around frequently while playing, meet and see many people. So much better in so many ways that a B&M makes even losing feel not so bad. Well unless you lose a big bundle. But I keep it small. Go with $100 and just have a good time once a month.
 
i got a call too

i got a call too. Strange never had a call like that. Mine was 100% but if i deposited right then i would get an extra 100% for a total of 200%
 
kakata said:
The latest are.....
Ive received several calls from a guy that goes by the name RANDALL.
He told me that I was chosen amongst 50 american accounts (lol) and eligible for a 200% bonus with a 20x wagering...I said okay...so far so good.
I lost in no time and when I went for my comps ( about 20 bux, Ive played before tho) they asked me for a fax back form and all the docs normally asked for a withdraw....do you really think I was going to withdraw 20 after i lost 150 in a couple of deposits?:rolleyes::confused:
to you guys the conclusions.
anyway I agree with Mavin1 and few more posters (on different threads)...it's time to quit depositing. this outfits are swollowing money at very high rate of speed.They must be in a worst shape that we assume they are.
Im not goin to deposit any longer at any casino for at least a month...than we'll see.
Happy new year everybody.
Click to expand...


I went to the site and saw that there are both comps and faxback bonus in the promotions section. As you are now redeeming only the comps there is no reason to ask for a faxback form. I tend to believe that the support staff thought you were asking for a faxback bonus. Would Casinojack care to shed some light as to whether it is really necessary for comps to be redeemded only when they have snet in faxback forms and if so why? Otherwise, staff should be trained to differentiate between the 2 types of bonuses.
 
The slots at this casino have recently become very tight. Not sure what happened, but right now they are like all the rest. They do pay though and do not charge fees for the weekly payouts.
 
kakata said:
The latest are.....
Ive received several calls from a guy that goes by the name RANDALL.
He told me that I was chosen amongst 50 american accounts (lol) and eligible for a 200% bonus with a 20x wagering...I said okay...so far so good.
I lost in no time and when I went for my comps ( about 20 bux, Ive played before tho) they asked me for a fax back form and all the docs normally asked for a withdraw....do you really think I was going to withdraw 20 after i lost 150 in a couple of deposits?:rolleyes::confused:
to you guys the conclusions.
anyway I agree with Mavin1 and few more posters (on different threads)...it's time to quit depositing. this outfits are swollowing money at very high rate of speed.They must be in a worst shape that we assume they are.
Im not goin to deposit any longer at any casino for at least a month...than we'll see.
Happy new year everybody.
Click to expand...

Sorry you had a bad run. I Wish you a Happy new Year.
 
Mavin1 said:
Good for you Kakata! A message needs to be sent to these casinos that we are fed up and don't have to keep gifting them. Personally, I would much rather save my money to take out to the B&M, at least out there even if I lose, I have a good day away from the same ol online merry-go-round, can have a really great meal for very little money that I don't have to cook, be waited on for that meal, have a refreshment gal come around frequently while playing, meet and see many people. So much better in so many ways that a B&M makes even losing feel not so bad. Well unless you lose a big bundle. But I keep it small. Go with $100 and just have a good time once a month.
Click to expand...

I see a lot of your threads lately and I hate to say this, but maybe you should not gamble any more. Is a form on entertainment, and you will loose sometimes. I am sorry for you recent bad luck...Happy new year to you.
 
chuchu59 said:
I went to the site and saw that there are both comps and faxback bonus in the promotions section. As you are now redeeming only the comps there is no reason to ask for a faxback form. I tend to believe that the support staff thought you were asking for a faxback bonus. Would Casinojack care to shed some light as to whether it is really necessary for comps to be redeemded only when they have snet in faxback forms and if so why? Otherwise, staff should be trained to differentiate between the 2 types of bonuses.
Click to expand...

Let me clarify. When you send the cashback you get the comp points AND a 10% cashback. We want you to get as much back as possible. I will speak to management today to make sure this is more clear for future. Happy New Year.
 
joyceflorida said:
The slots at this casino have recently become very tight. Not sure what happened, but right now they are like all the rest. They do pay though and do not charge fees for the weekly payouts.
Click to expand...

I am sure you had a bad run. I know players hate to hear this, but can you PM me your login ID and I will look into it? Out slots are pretty loose, and we have many winners every week. Happy New Year to you!
 
casinojack said:
I see a lot of your threads lately and I hate to say this, but maybe you should not gamble any more. Is a form on entertainment, and you will loose sometimes. I am sorry for you recent bad luck...Happy new year to you.
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Jack,

Thanks for your inclusion of ecocard. had a bit of fun with the 400% bonus but busted pretty soon.

Now while Mavin is not exactly kind with his choice of words about online casinos it hurts to read someone in your position put up such a stance and recommend he shouldnt gamble any more. He did state his preference for BM casinos and other favourites so maybe we should just like things take their course. Just my 2c.
 
Well, I received a phone call from Robert today, asking when I intended to deposit, since I had taken their free chip. He made it sound like I was obliged to, since you had given me something for free. I was not impressed. The 400% bonus with only 33x wagering I did not ask for further details of. I think this bonus is available as a SUB.

I've asked to be placed on do not call status. I am happy to receive your email offers, but I don't want to be phoned.

My housemate had to climb the stairs, I had to get my hands out of the sink preparing for lobster for dinner to take a direct marketing call.

The only time I ever want to receive a phone call from a casino is once for identity verification or to inform me of a major contest win.
 
Casino 33 does pay out but not according to their Terms and Conditions, according to those the max payout is $2500 per week. They are paying less than that and returning the remaining balance to the casino account where you have to request another withdrawl. I won $3600 on 12/22 and got paid out only $1500 last week and $1500 this week and the rest next week.
After each withdrwal processing I had to go and put in another withdraw request. I wouldn't mind but they did not tell me my winnings would be paid out this way when I contacted live support when I first requested the payout. I thought I'd get the $2500 one week and the rest the next week.
In my humble opinion if the max cashout states $2500 per week and you win more than that then you should get the $2500 max and not less. I know I may seem to be complaining a bit but this situation is a big red flag for me. I do hope Casino 33 can become more efficient with its payouts in the future. I have contacted live support many times and I do have to say each time the reps were very polite and helpful. I do like Casino 33 but am not encouraged to deposit there in the future because if I am ever lucky to win a RJ there it will take forever to get paid.

Anyway that is my rant over.
 
osulle said:
Casino 33 does pay out but not according to their Terms and Conditions, according to those the max payout is $2500 per week. They are paying less than that and returning the remaining balance to the casino account where you have to request another withdrawl. I won $3600 on 12/22 and got paid out only $1500 last week and $1500 this week and the rest next week.
After each withdrwal processing I had to go and put in another withdraw request. I wouldn't mind but they did not tell me my winnings would be paid out this way when I contacted live support when I first requested the payout. I thought I'd get the $2500 one week and the rest the next week.
In my humble opinion if the max cashout states $2500 per week and you win more than that then you should get the $2500 max and not less. I know I may seem to be complaining a bit but this situation is a big red flag for me. I do hope Casino 33 can become more efficient with its payouts in the future. I have contacted live support many times and I do have to say each time the reps were very polite and helpful. I do like Casino 33 but am not encouraged to deposit there in the future because if I am ever lucky to win a RJ there it will take forever to get paid.

Anyway that is my rant over.
Click to expand...

You are perfectly entitled to your rant. If the max states $2500 it should be just that and nothing less. The trouble with many RTG casinos is that they dont flush withdrawals and the balance stays in your account tempting you to play. I just reversed more than $100 at All Star Slots because though my ID and address proof were sent my faxback form was still missing. I cant condemn them for that although I must say that I am baffled as why a faxback form is required for deposits by e-wallets (mine is ecocard). The earliest I could get to scan my docs is 4th Jan so the balance hovering in the cashier is very tempting. In fact, I couldnt even initiate a withdrawal yet.
 
chuchu59 said:
You are perfectly entitled to your rant. If the max states $2500 it should be just that and nothing less. The trouble with many RTG casinos is that they dont flush withdrawals and the balance stays in your account tempting you to play. I just reversed more than $100 at All Star Slots because though my ID and address proof were sent my faxback form was still missing. I cant condemn them for that although I must say that I am baffled as why a faxback form is required for deposits by e-wallets (mine is ecocard). The earliest I could get to scan my docs is 4th Jan so the balance hovering in the cashier is very tempting. In fact, I couldnt even initiate a withdrawal yet.
Click to expand...

Thanks Chuch, I just think if the max withdrawl states $2500 in the T&C's then the casino should stick to that. Casino 33 says they do fast withdrawls but they are nothing like Alllstar Slots, Jackpot Capital or Casino Titan, I have not had any problems with cashouts from them.
In the end all the hoops players have to jump through kinda puts us off online casinos. Good luck with your withdrawl in Jan Chuch!
 
You are right about them not sticking to the $2500 payout per week. They sent me an amount less than this saying something like the officials in Costa Rica know that these are winnings from a casino and they need to be careful.

It wasn't a major deal, but it isn't ethical either because they say $2500 and should stick to it. No excuses. I think they'll payout the entire amount that is due, but they need to be consistent and earn full confidence in their players. Also, they will not remove the money from your balance so if you're tempted to play back the money it's quite easy to do.
 
joyceflorida said:
You are right about them not sticking to the $2500 payout per week. They sent me an amount less than this saying something like the officials in Costa Rica know that these are winnings from a casino and they need to be careful.

It wasn't a major deal, but it isn't ethical either because they say $2500 and should stick to it. No excuses. I think they'll payout the entire amount that is due, but they need to be consistent and earn full confidence in their players. Also, they will not remove the money from your balance so if you're tempted to play back the money it's quite easy to do.
Click to expand...

Update, I got the final installment today which was earlier than expected. I think its because when I contacted Live Support yesterday I was pretty upset so the expediated the process. Maybe Casino 33 should take a look at Allstar Slots, Intertops Casino, Jackpot Capital and Casino Titan, theese casinos are top notch when it comes to payout. They are always consistent which is a good thing.

Lesson here is only to play at the accredited casinos.
 
It is a very bad sign when a casino cannot stick to it's own max withdrawal rules. It's not ideal that they have one at all, but I play at several that do.

Coupled with telephone solicitation for deposits, I would be cautious.

Most players' experience with Casino33 has been pretty positive, and I do like the way CasinoJack has conducted himself here. But I think I will hold off on that first deposit for now.
 
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Jasminebed said:
It is a very bad sign when a casino cannot stick to it's own max withdrawal rules. It's not ideal that they have one at all, but I play at several that do.

Coupled with telephone solicitation for deposits, I would be cautious.

Most players' experience with Casino33 has been pretty positive, and I do like the way CasinoJack has conducted himself here. But I think I will hold off on that first deposit for now.
Click to expand...

I like the casino myself and as Jasmine said CasinoJack takes care of business and shares his inputs on the forum, that speaks volumes itself imo...............laurie
 
hey all, sorry for the late reply, i took some time off for the New Year.

Here is what happened, our wallets needed some funding and due to holidays the money has not hit there in time.

We instructed customer service due to the amount of winners we had to offer you the difference in money gram western union, wire etc, and of course would would pay the fees.

This still stands, so if you need more info , Pm me and I will process it right away.

One other thing, to clarify, and maybe someone in the USA could confirm, but it seems if you receive a western union of 3k or more, in one week you have to fill out all kinds of forms. We will do it anyways, but just want you to be aware.

We pay everyone fast, for future if you have an use , Pm me , plus I am about to change my signature to include my personal toll free number, you can reach me till about 7:00 PM EST MON- FRI. (866.375.7853)
 
nygirl30 said:
Well i sent in all Docs everything was approved no problems there.. I requested a withdrawal Sat night and was told by Gabe i might get it by Wednesday..


Are these guys crazy... And it's a UseMyWallet withdrawal im so pissed!!

And it states on there home page 24hr Withdrawals yeah right?
Click to expand...

I see you got it today? Weekends are kind of hard, so we do strive for 24 hours, business hours.

Congrats on the win!
 
casinojack said:
hey all, sorry for the late reply, i took some time off for the New Year.

Here is what happened, our wallets needed some funding and due to holidays the money has not hit there in time.

We instructed customer service due to the amount of winners we had to offer you the difference in money gram western union, wire etc, and of course would would pay the fees.
This still stands, so if you need more info , Pm me and I will process it right away.

One other thing, to clarify, and maybe someone in the USA could confirm, but it seems if you receive a western union of 3k or more, in one week you have to fill out all kinds of forms. We will do it anyways, but just want you to be aware.

We pay everyone fast, for future if you have an use , Pm me , plus I am about to change my signature to include my personal toll free number, you can reach me till about 7:00 PM EST MON- FRI. (866.375.7853)
Click to expand...



I know a lot of you like this group but why is this kind of statement not considered spamming?
 
Paid in full by casino33. Overall, I had a very good experience there. Had some good winning sessions, customer service very nice and they did pay. I also like the fact that they do not charge fees for withdrawls.

i just hope that if i redeposit, my account isn't set to "automatic loser"
 
Maybe Mavin is bored and has nothing better to do than dissect statements on the forum. Joyce my account was set to automatic loser too. I did have some good hits in the beginning but as soon as playthrough was looking like a possibility...well you know what happens. The only thing i didnt like was getting a call from a telemarketer working me for a deposit. That was a bit unclassy. I have to hang up on telemarketers all day long at work, now on my cell phone? I have had some talks with Jack in the past, he seems like a nice enough guy that can get things done. I wouldnt have had a problem him calling because ive called him before, but the telemarketer, come on.
 
I see nothing extreme about my question.

The statement "due to the amount of winners we had", simply could have been stated as "we had a very busy holiday".
 
mavin i see what your saying, but because its you i have to dismiss your issue. ive seen you on here before making comments about not liking online casinos. Why do you even bother being in these forums?
 
Wow I have been waiting since the 1st for a withdrawal

Wow, I am torn to even have to type this. But when I read that people after me have gotten their usemywallets withdrawals approved? I requested mine on the 1st it is the 4th? I have been the nice guy and sent private PMs to casinojack, no response, the guy is very busy expect that. Went to chat 3 times now not excessive once a day just checking status, etc. It is not even approved yet 4 days later? What really ticks me is that you CANNOT even make a deposit to play if you have a pending withdrawal? I have specifically told chat I am waiting to make NOT my first deposit ANOTHER deposit to play can you at least approve the withdrawal, ANdy and Rod just say they are busy due to the holidays. Than I read here others have been paid to there usemywallet AFTER my request of the 1st? I HATE HATE HATE being the bad guy. But it is true the squeeky wheel gets the attention so SQUEEK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
Don't SQUEEK MUCH

And yes it's true if you look at when I joined it has been almost a YEAR and I have read the forum weekly but only posted 2 times. So no I don't like to squeek. It got to the point I almost told chat clear the account out, just so I can deposit, but now it is the principle. This is also NOT a reflection on casinojack I have complimented him before on his response to all issues good bad and the ugly. I have respect for him, but I really did not want to go here and have to type on the forum. I sent e-mail to him, PM I am really embarressed and now even if I get it I wont feel good about it. squeek...........
 
lettingyouknow said:
Wow, I am torn to even have to type this. But when I read that people after me have gotten their usemywallets withdrawals approved? I requested mine on the 1st it is the 4th? I have been the nice guy and sent private PMs to casinojack, no response, the guy is very busy expect that. Went to chat 3 times now not excessive once a day just checking status, etc. It is not even approved yet 4 days later? What really ticks me is that you CANNOT even make a deposit to play if you have a pending withdrawal? I have specifically told chat I am waiting to make NOT my first deposit ANOTHER deposit to play can you at least approve the withdrawal, ANdy and Rod just say they are busy due to the holidays. Than I read here others have been paid to there usemywallet AFTER my request of the 1st? I HATE HATE HATE being the bad guy. But it is true the squeeky wheel gets the attention so SQUEEK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Click to expand...

I wouldn't worry you will eventually get your money. It took me almost 11 days to get my full withdrawl and that is with bugging the daylights out of live support. I don't know but maybe the casino is having cashflow problems due to all those winners! Just a thought.
 
You are right about them not sticking to the $2500 payout per week. They sent me an amount less than this saying something like the officials in Costa Rica know that these are winnings from a casino and they need to be careful.
Click to expand...

WTF??? :eek: :eek: :eek:

Sorry CJ....is this for real???

Sounds like a complete load of BS to me....especially since casinos can be licensed in Costa Rica!! Why would you need to be careful?? Whats the difference between sending 1500 or 2500?? It appears to be a pathetic excuse not to pay what you promise.

Wow this would be a huge red flag for me.

Here is what happened, our wallets needed some funding and due to holidays the money has not hit there in time.
Click to expand...

Why does this only seem to happen at RTG casinos??

Is being under-funded a pre-requisite for obtaining an RTG licence??

Why didnt you put extra funds in before the holidays? Its not like Christmas and New Year were invented 2 weeks ago for goodness sake!

I am so sick of casinos using BS excuses like this to delay payments.

Use your head people...stick with the outfits who pay you without question IN FULL within 48 hours. $2500k max withdrawal per week is ridiculous as it is, let alone $1500....geez some people deposit more than that!!
 
I am only asking for $50

It not like christmas and new years were invented 2 wks ago. LOL So I gues the verdict here is don't gamble around the holidays....OH here comes martin Luther King Day and OH NO VALENTINES is right around the corner.:rolleyes:
 
Nifty29 said:
WTF??? :eek: :eek: :eek:

Sorry CJ....is this for real???

Sounds like a complete load of BS to me....especially since casinos can be licensed in Costa Rica!! Why would you need to be careful?? Whats the difference between sending 1500 or 2500?? It appears to be a pathetic excuse not to pay what you promise.

Wow this would be a huge red flag for me.



Why does this only seem to happen at RTG casinos??

Is being under-funded a pre-requisite for obtaining an RTG licence??

Why didnt you put extra funds in before the holidays? Its not like Christmas and New Year were invented 2 weeks ago for goodness sake!

I am so sick of casinos using BS excuses like this to delay payments.

Use your head people...stick with the outfits who pay you without question IN FULL within 48 hours. $2500k max withdrawal per week is ridiculous as it is, let alone $1500....geez some people deposit more than that!!
Click to expand...

Yes, I learned my lesson the hard way. In addition, I am spoiled by All-star Sots, Intercasino, Jackpot Capital and Casino Titan and of course 3dice. All those payouts are done within 48hours from cashing out and some casinos like All-star and 3Dice do it even faster. You know I hesitate to call Casino 33 a potential rogue casino but the excuses I have been hearing and how they process the payouts seem very roguish to me. From what I have been hearing from Lock Casino they are not far behind. And there I was all excited with two more casinos to play at.
 
BMWSTACK:mavin i see what your saying, but because its you i have to dismiss your issue. ive seen you on here before making comments about not liking online casinos. Why do you even bother being in these forums?
Click to expand...
A lot of dismissing going around here..as some opinions/experiences do not rate any considerations as I said before in another thread, I guess that still stands...and not very friendly either..it is a forum and it is up for discussions by and with and for anyone......to be a noob, this is a mighty strong statement, don't you think??? The shoe could be on the other foot and it could be said, you do not know what you are saying either..let's keep it civil and respect others opinions as hard as it is to do for some to do..

.
 
For me this casino were rogue from the very first day, because i only played with the ND bonus and after this i got an email, which stated, that i should sent them my IDs and faxbackform and a copy of my credit card, although i've never made any deposit there!

i told them, that i certainly will not do this and this is not normal for a RTG casino, because i've played in 20 difference RTG casinos and only must sent in any documents, after making my first withdrawal, but never before and i only make deposits with moneybookers, so why would they have my credit card copy?

They answerd me only, that this is necessary to keep open my account and to show me in the future, that they are one of the trustworthiest casinos out there *lol*

I told them, if that's really necessary to keep my account open, then they better should close it, because i'll never play in a casino, which need my credit card copy, although i've never made any deposit there!

But now what i read here, i was right with my opinion at the beginning, that this caisno will be a rogue one!
 
i thought also the same and btw. not every one have even a credit card and why should anyone use a credit card for playing, when he can use without any problems an cheaper e-wallet?
 
lettingyouknow said:
Wow, I am torn to even have to type this. But when I read that people after me have gotten their usemywallets withdrawals approved? I requested mine on the 1st it is the 4th? I have been the nice guy and sent private PMs to casinojack, no response, the guy is very busy expect that. Went to chat 3 times now not excessive once a day just checking status, etc. It is not even approved yet 4 days later? What really ticks me is that you CANNOT even make a deposit to play if you have a pending withdrawal? I have specifically told chat I am waiting to make NOT my first deposit ANOTHER deposit to play can you at least approve the withdrawal, ANdy and Rod just say they are busy due to the holidays. Than I read here others have been paid to there usemywallet AFTER my request of the 1st? I HATE HATE HATE being the bad guy. But it is true the squeeky wheel gets the attention so SQUEEK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Click to expand...

I have not received a PM from you. Please send one with your login ID and i will look into it right away.
 
joyceflorida said:
You are right about them not sticking to the $2500 payout per week. They sent me an amount less than this saying something like the officials in Costa Rica know that these are winnings from a casino and they need to be careful.

It wasn't a major deal, but it isn't ethical either because they say $2500 and should stick to it. No excuses. I think they'll payout the entire amount that is due, but they need to be consistent and earn full confidence in their players. Also, they will not remove the money from your balance so if you're tempted to play back the money it's quite easy to do.
Click to expand...

To be clear. if you want the whole amount sent to you in western union, and they decide to ask you for forms etc, it can cause an issue. We had a couple players decide to NOT pick up the payment and caused us some issue to get the money back and send another method. Maybe do half wire or something next time ? Sorry for the issues.
 
Nifty29 said:
WTF??? :eek: :eek: :eek:

Sorry CJ....is this for real???

Sounds like a complete load of BS to me....especially since casinos can be licensed in Costa Rica!! Why would you need to be careful?? Whats the difference between sending 1500 or 2500?? It appears to be a pathetic excuse not to pay what you promise.

Wow this would be a huge red flag for me.



Why does this only seem to happen at RTG casinos??

Is being under-funded a pre-requisite for obtaining an RTG licence??

Why didnt you put extra funds in before the holidays? Its not like Christmas and New Year were invented 2 weeks ago for goodness sake!

I am so sick of casinos using BS excuses like this to delay payments.

Use your head people...stick with the outfits who pay you without question IN FULL within 48 hours. $2500k max withdrawal per week is ridiculous as it is, let alone $1500....geez some people deposit more than that!!
Click to expand...

Not an excuse, please read above. Is ok here, is an issue if you live in USA. I will speak to customer service today.
 
casinojack said:
To be clear. if you want the whole amount sent to you in western union, and they decide to ask you for forms etc, it can cause an issue. We had a couple players decide to NOT pick up the payment and caused us some issue to get the money back and send another method. Maybe do half wire or something next time ? Sorry for the issues.
Click to expand...

Casinojack when I requested my cashout it was to quick tender and I was only sent $1500 and not the max $2500 why is that I know the max for Quicktender is $2500. I have since been paid in full but it was a very frustrating experience for me, kinda took all the joy out of winning the money in the first place.
 
hey instead of the one by one responses, some things you might wat to think about, and I am not going to list names but:

1. If a faxback takes over a week to get sent to us, factor that in when making posts here.

2. If we can't pay you via method one, and you don't want method 2 as a source of payment, then please be patient. This industry is very dynamic.

3. I repond to PM's very quickly and have also listed other ways to contact me.

4. We have only one outstanding payment, and is a player that insists on a certain method. Will be resolved today or the AM.
 

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