Casino 33

[vegetagirl2008]

casinojack
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Re: Casino33
Reply #60 on: Today at 09:09:43 AM
Reply with quoteQuote Thank YouThank You
Quote from: cheetahwind on Today at 02:22:31 AM
Jack isn't doing forum stuff anymore these days. He quit doing forum stuff after he got roasted in another forum that I'm apart of. Now supposedly the casino manager of the 3 has joined the forum instead. Not sure if he's lurking around here or not.

No, i quit doing any forum that is not affilaite related. Feel free to roast all you like, is the power of forums. I have a very thick skin, is part of the business. I am still active on many casino affiliate related forums, and other internet marketing related forums. Is very time consuming to do both, and I will miss posting here as often.

EDIT: Note also, the "roasting" was by forum(s) participants who quote things out of context and just want to hear themselves. Basically, people with their own agenda that do not want a 2 way conversation. They claim they want casino reps to be more open, but them same them at the same time, basically many of them have no lives, and just start things up. really, sadly, no value for either party is evident. I thought when we first started, being active on those forums would help my affilaites and our business. Though we have had some bumps, has anyone not gotten paid? I think we do a much better job then others in responding to issues. Any rate, you all have made me feel welcome here since day one, so thanks. Ok, off soapbox.

Are you CasinoJack? Like Funeral979 stated your post makes no sense whatsoever.

If you are CasinoJack having two forum accounts is a no-no.

 

[lettingyouknow]

No this is from CJ what he posted on another forum about CM and the members here not having a life. Copied verbatim

 

[casinojack]

No this is from CJ what he posted on another forum about CM and the members here not having a life. Copied verbatim

Sigh, I guess you need help. Again taken out of context and of course, adding your spin. Sorry you have it out for me, but your delays were your fault not mine.

 

[vegetagirl2008]

Sigh, I guess you need help. Again taken out of context and of course, adding your spin. Sorry you have it out for me, but your delays were your fault not mine.

Well could you enlighten us on what you meant or posted because that statement needs to be straighten out.

 

[lettingyouknow]

Like I said A Piece of work

CJ nothing out of context, those are YOUR WORDS VERBATIM, I know of NO other casino rep who cuts players down on public forums like you do, NOT ONE. You are a piece of work!!!!

 

[casinojack]

CJ nothing out of context, those are YOUR WORDS VERBATIM, I know of NO other casino rep who cuts players down on public forums like you do, NOT ONE. You are a piece of work!!!!

On the contrary I love all our players, and work VERY hard here to keep them. Good Luck to you, I will not respond anymore.

 

[lettingyouknow]

Cheetahwind responded on another forum as to the wherabouts of casinojack and the members being upset that they had NOT gotten a response from him in a long time ie promising freechips etc. this was cheetahwind's response to members looking for casino jack

Re: Casino33
Reply #60 on: Today at 09:09:43 AM
Reply with quoteQuote Thank YouThank You
Quote from: cheetahwind on Today at 02:22:31 AM
Jack isn't doing forum stuff anymore these days. He quit doing forum stuff after he got roasted in another forum that I'm apart of. Now supposedly the casino manager of the 3 has joined the forum instead. Not sure if he's lurking around here or not.

This was casino jack's response posted on another forum referring to casinomeister his words VERBATIM

No, i quit doing any forum that is not affilaite related. Feel free to roast all you like, is the power of forums. I have a very thick skin, is part of the business. I am still active on many casino affiliate related forums, and other internet marketing related forums. Is very time consuming to do both, and I will miss posting here as often.

EDIT: Note also, the "roasting" was by forum(s) participants who quote things out of context and just want to hear themselves. Basically, people with their own agenda that do not want a 2 way conversation. They claim they want casino reps to be more open, but them same them at the same time, basically many of them have no lives, and just start things up. really, sadly, no value for either party is evident. I thought when we first started, being active on those forums would help my affilaites and our business. Though we have had some bumps, has anyone not gotten paid? I think we do a much better job then others in responding to issues. Any rate, you all have made me feel welcome here since day one, so thanks. Ok, off soapbox.

 

[casinojack]

Live Help

Will be down till about 5:00 Am EST. We are doing some work in customer service till then, but messaging, games etc etc, will be 100%. Thanks and have a great day and a good night.

 

[Jonathan]

Casinojack

As casino manager perhaps it is time I added my two cents worth. CJ has always done his absolute best to help players out, often going above and beyond. As casino manager it is my job to try to keep players happy and respond to questions and problems as fast as possible. As a forum rep it is CJ's job to do the same.

Sadly as casino reps CJ and I are bound by rules of conduct that players are not. This means that we are not able to post the facts of a case as fully as we might like and have to allow the player to say pretty much whatever they want, true or not, one sided or not.

CJ's posts were transparent and open in a way few or any casino reps had ever been before. Occasionally this back fired. As the saying goes you can please some of the people all of the time and all of the people some of the time but you cannot please all of the people all of the time.

 

[lettingyouknow]

Piece of Work

Casino Jack your words:

"basically many of them have no lives, and just start things up."

"I think you need help"

You have also admitted to setting the slots to a different % while the players are playing them, in favor of the casino and/or the player at your whim. READ THE POST Playfair (ironic name) You know you are NOT telling the truth and dates on e-mails DO NOT lie. You NEVER responded by e-mail, phone msg left or any other communication in over a month PERIOD. Your chat said, they have everything they need, there will NOT be a problem with withdrawal, then days go by and then they said they need docs, when they admitted they ALREADY had them, you admitted you HAD A FUNDING PROBLEM NOT ENOUGH FUNDS IN YOUR QUICKTENDER accounts to pay your players. PERIOD. You come on CM stating "we respond to all of are players, everyone has been paid." I had NOT and you DID NOT respond by ANY form of communication!!!! You care more about GRANDSTANDING here and IGNORE your players. Don't EVER FORGET the PLAYERS keep you in business. The used car industry is hiring if this does not work out for you!!!!

 

[vinylweatherman]

Casino Jack your words:

"basically many of them have no lives, and just start things up."

"I think you need help"

You have also admitted to setting the slots to a different % while the players are playing them, in favor of the casino and/or the player at your whim. READ THE POST Playfair (ironic name) You know you are NOT telling the truth and dates on e-mails DO NOT lie. You NEVER responded by e-mail, phone msg left or any other communication in over a month PERIOD. Your chat said, they have everything they need, there will NOT be a problem with withdrawal, then days go by and then they said they need docs, when they admitted they ALREADY had them, you admitted you HAD A FUNDING PROBLEM NOT ENOUGH FUNDS IN YOUR QUICKTENDER accounts to pay your players. PERIOD. You come on CM stating "we respond to all of are players, everyone has been paid." I had NOT and you DID NOT respond by ANY form of communication!!!! You care more about GRANDSTANDING here and IGNORE your players. Don't EVER FORGET the PLAYERS keep you in business. The used car industry is hiring if this does not work out for you!!!!

CJ claims the delays were YOUR fault, not his, yet you say you sent the documents, and were first told they had been received, but later was asked to send documents. This looks like the casino LOST THEM. Later, when they said they had them, it merely looks like they FOUND them again.
This is SENSITIVE informatiom, and casinos have a responsibilty NOT to keep "losing" such things somewhere "in the system". Once support confirm receipt, the documents are in the casino's possession, so any claim thereafter that they have not been received can mean only one thing - they have disappeared somewhere. This means that they could have been stolen, or even taken out of the system, copied for unauthorised use by unauthorised persons, and then put back to be "found" later.

For a casino operating out of Costa Rica this is a REAL POSSIBILITY.

I am also puzzled by the excuse given to another player that he was paid a smaller amount at first because his withdrawal had to be sneaked past "Costa Rican officials" who know these may be online casino transactions.

Interesting, since the casino claims to be LICENCED in Costa Rica, so surely the transactions are being made with the BLESSING and REGULATION of these Costa Rican officials.

If the casino is worried about Costa Rican officials spotting the transactions, it follows that they must be operating ILLEGALLY as far as Costa Rican law is concerned.

It could also mean that this player was given A LOAD OF BULLSHIT in explanation for the initial short payment.

The official line is that whilst slots RTP can be altered, this has to be done THROUGH RTG, and affects the ENTIRE CASINO, rendering it impossible for this to be done on a player by player basis to either prevent them from winning too much, or to enhance winnings when players seem to be losing interest in making further deposits.

Who is lying?, all the reputable RTG operators, and even RTG themselves, or the ROGUE casinos' ex employees, and possibly CasinoJack (assuming he really DID say this, and it is not being misinterpreted, or being taken out of context).

CasinoJack has also said that lettingyouknow is not giving us the full story, but that as a rep he is bound by rules of conduct that prevent him going into detail WITHOUT THE PERMISSION OF lettingyouknow.

The answer is simple, lettingyouknow can give CasinoJack permission to offer a fuller response to his case, which will enable a more balanced discussion to follow.

 

[Jonathan]

CJ claims the delays were YOUR fault, not his, yet you say you sent the documents, and were first told they had been received, but later was asked to send documents. This looks like the casino LOST THEM. Later, when they said they had them, it merely looks like they FOUND them again.
This is SENSITIVE informatiom, and casinos have a responsibilty NOT to keep "losing" such things somewhere "in the system". Once support confirm receipt, the documents are in the casino's possession, so any claim thereafter that they have not been received can mean only one thing - they have disappeared somewhere. This means that they could have been stolen, or even taken out of the system, copied for unauthorised use by unauthorised persons, and then put back to be "found" later.

For a casino operating out of Costa Rica this is a REAL POSSIBILITY.

I am also puzzled by the excuse given to another player that he was paid a smaller amount at first because his withdrawal had to be sneaked past "Costa Rican officials" who know these may be online casino transactions.

Interesting, since the casino claims to be LICENCED in Costa Rica, so surely the transactions are being made with the BLESSING and REGULATION of these Costa Rican officials.

If the casino is worried about Costa Rican officials spotting the transactions, it follows that they must be operating ILLEGALLY as far as Costa Rican law is concerned.

It could also mean that this player was given A LOAD OF BULLSHIT in explanation for the initial short payment.

The official line is that whilst slots RTP can be altered, this has to be done THROUGH RTG, and affects the ENTIRE CASINO, rendering it impossible for this to be done on a player by player basis to either prevent them from winning too much, or to enhance winnings when players seem to be losing interest in making further deposits.

Who is lying?, all the reputable RTG operators, and even RTG themselves, or the ROGUE casinos' ex employees, and possibly CasinoJack (assuming he really DID say this, and it is not being misinterpreted, or being taken out of context).

CasinoJack has also said that lettingyouknow is not giving us the full story, but that as a rep he is bound by rules of conduct that prevent him going into detail WITHOUT THE PERMISSION OF lettingyouknow.

The answer is simple, lettingyouknow can give CasinoJack permission to offer a fuller response to his case, which will enable a more balanced discussion to follow.

I have no desire to get involved in the fight over the paperwork etc but I would like to comment on the payout. There is no problem sending money from Costa Rica, it is receiving large amounts in the US that causes problems in the US.

 

[Mavin1]

I have no desire to get involved in the fight over the paperwork etc but I would like to comment on the payout. There is no problem sending money from Costa Rica, it is receiving large amounts in the US that causes problems in the US.

This is interesting that you would say this, which makes me wonder then if there is a reason we are not being told the whole story about large amounts of winnings being sent "into" the US as you have said.
Take in the fact that MG, blocked all progressives from the US players. Although not all casinos have followed suit with blocking us from the Mega wins, such as Rival.
However since you said this, could you please shed some light as to why it is a problem to send large amounts of winnings into the US? Not all of us know, or maybe have missed this info somewhere.
Your input would be appreciated as it is difficult to find answers on this subject.

 

[Jonathan]

This is interesting that you would say this, which makes me wonder then if there is a reason we are not being told the whole story about large amounts of winnings being sent "into" the US as you have said.
Take in the fact that MG, blocked all progressives from the US players. Although not all casinos have followed suit with blocking us from the Mega wins, such as Rival.
However since you said this, could you please shed some light as to why it is a problem to send large amounts of winnings into the US? Not all of us know, or maybe have missed this info somewhere.
Your input would be appreciated as it is difficult to find answers on this subject.

Since 9/11 any kind of large movement of cash into the US has been open to increased scrutiny from the US govt. Gaming is not exempt from that scrutiny. Amounts over $3,000 mean paperwork, tax information etc etc.

 

[winbig]

Since 9/11 any kind of large movement of cash into the US has been open to increased scrutiny from the US govt. Gaming is not exempt from that scrutiny. Amounts over $3,000 mean paperwork, tax information etc etc.

Yep...thank Dubya for the "patriot act." It's made our life here in the USA soooooooooooooo much safer.

 

[Mavin1]

Since 9/11 any kind of large movement of cash into the US has been open to increased scrutiny from the US govt. Gaming is not exempt from that scrutiny. Amounts over $3,000 mean paperwork, tax information etc etc.

Thanks, I appreciate your comment. But what type of paper work does a casino processor have to deal with and what is done regarding tax information? Is it casino tax or players tax? Where does this info get sent? Not trying to be a pest about this, but would really like to know, in order to have a better understanding of the casinos side of the headaches and what causes delays and such with some but not with others.
Does this just affect some casinos or all? Seems I don't hear many complaints about other RTG casinos not paying out large sums to players. But then as I said I don't read everything posted.
Does your casinos have the same policy and headaches sending payments out to other countries in large sums?
For instance if a player in the UK or somewhere other than the US, won $5000.00 would they get the full amount in one payment or do all countries get the same treatment as the US when it comes to payouts?

 

[vinylweatherman]

I have no desire to get involved in the fight over the paperwork etc but I would like to comment on the payout. There is no problem sending money from Costa Rica, it is receiving large amounts in the US that causes problems in the US.

Unfortunately, it seems lettingyouknow DOES want this fight out here in the public forum, and is posting a version of events that makes you look incompetent, and unable to keep track of player's documentation internally once sent in. This is a big song & dance over $50, and does seem more of a spectacle staged for our entertainment, rather than the pursuit of a grievance.

 

[4 of a kind]

Not sure why anyone here would still be trying to get answers from this group. It's obvious CasinoJack lost face here and had to get a replacement. After this thread

https://www.casinomeister.com/forums/threads/rtg-return-to-player-percentages.34959/

why would anyone here be wasting time with this group? We have no problem collecting thousands from other RTG casinos in the USA. What does it take to recognize when bullshit is bullshit?

 

[Jonathan]

Not sure why anyone here would still be trying to get answers from this group. It's obvious CasinoJack lost face here and had to get a replacement. After this thread

https://www.casinomeister.com/forums/threads/rtg-return-to-player-percentages.34959/

why would anyone here be wasting time with this group? We have no problem collecting thousands from other RTG casinos in the USA. What does it take to recognize when bullshit is bullshit?

We can indeed send out $1000's via bank wire or check or to ewallets, but that wasn't the case here, we are talking specifically about WU and moneygram. Casinojack didn't lose face, he is concentrating on his real role of affiliate manager. As for being a replacement I am the casino manger, who better to talk to?

 

[Jonathan]

Unfortunately, it seems lettingyouknow DOES want this fight out here in the public forum, and is posting a version of events that makes you look incompetent, and unable to keep track of player's documentation internally once sent in. This is a big song & dance over $50, and does seem more of a spectacle staged for our entertainment, rather than the pursuit of a grievance.

It takes two to tango and I for one am sitting out this dance!

 

[Jonathan]

Thanks, I appreciate your comment. But what type of paper work does a casino processor have to deal with and what is done regarding tax information? Is it casino tax or players tax? Where does this info get sent? Not trying to be a pest about this, but would really like to know, in order to have a better understanding of the casinos side of the headaches and what causes delays and such with some but not with others.
Does this just affect some casinos or all? Seems I don't hear many complaints about other RTG casinos not paying out large sums to players. But then as I said I don't read everything posted.
Does your casinos have the same policy and headaches sending payments out to other countries in large sums?
For instance if a player in the UK or somewhere other than the US, won $5000.00 would they get the full amount in one payment or do all countries get the same treatment as the US when it comes to payouts?

I should I have been clearer. The paperwork etc is for the player to fill out not the casino. What you do with any money we send you is entirely your own business, sadly the US government does not take the same view. We would never condone tax avoidance but it is not part of our job to declare winnings to any government, that is the responsibility of the indiviual player in their country. As to non US countries, it is never wise to send more than $2500 via Moneygram or WU, that is why we have other payment methods for larger amounts. Also it should be borne in mind that for most players there is a $2500 a week maximum payout. This does not necessarily apply to other classes of players such as VIP.

 

[joyceflorida]

Just curious...how do you get a VIP classification at Casino33?

Also, just wanted to say that I still feel your casino is the most fair RTG site out there. It's a place that doesn't drain your bankroll and also allows the player to win (not on just one occasion). Keep up the good work.

 

[Jonathan]

Just curious...how do you get a VIP classification at Casino33?

Also, just wanted to say that I still feel your casino is the most fair RTG site out there. It's a place that doesn't drain your bankroll and also allows the player to win (not on just one occasion). Keep up the good work.

Hi thanks for the vote of confidence! As to becoming a VIP there are no hard and fast rules, it depends on various factors inlcuding number of deposits, total amount of deposits, playing style, frequency of play, number of bonuses taken, type of games played and me....

 

[joyceflorida]

Jonathan - my suggestion would be to establish an objective VIP program (not subjective) based on tier level/wagering similar to harrahs entertainment for seven stars and diamond players. these players know exactly what kind of wagering they need to accomplish in order to achieve vip status. Also, what would be the total dollar deposit needed to establish vip status?

i can appreciate the consideration for bonuses/non bonuses taken as the player who does not take a bonus risks all of their own money up front. For these players, there should be some other perks (e.g. cashback, free entry into tournaments, maybe bonuses with very low rollover requirements), etc.

What is currently offered for your vip players? There's nothing on your website regarding this so it seems very arbitrary.

 

[Jonathan]

Jonathan - my suggestion would be to establish an objective VIP program (not subjective) based on tier level/wagering similar to harrahs entertainment for seven stars and diamond players. these players know exactly what kind of wagering they need to accomplish in order to achieve vip status. Also, what would be the total dollar deposit needed to establish vip status?

i can appreciate the consideration for bonuses/non bonuses taken as the player who does not take a bonus risks all of their own money up front. For these players, there should be some other perks (e.g. cashback, free entry into tournaments, maybe bonuses with very low rollover requirements), etc.

What is currently offered for your vip players? There's nothing on your website regarding this so it seems very arbitrary.

Hi, actually there is something on the website regarding benefits for VIP players -

You do not have permission to view link Log in or register now.

As well as what is posted on the site we have this week abolished the $2500 a week maximum payout for VIP customers and increased it to $4000.

As to dollar amounts at least one thousand in deposits is reuqired for consideration as a VIP.

I will be establishing hard and fast rules in the near future but so far as a fairly new casino it has been too soon.

 

[LaurieJim]

I should I have been clearer. The paperwork etc is for the player to fill out not the casino. What you do with any money we send you is entirely your own business, sadly the US government does not take the same view. We would never condone tax avoidance but it is not part of our job to declare winnings to any government, that is the responsibility of the indiviual player in their country. As to non US countries, it is never wise to send more than $2500 via Moneygram or WU, that is why we have other payment methods for larger amounts. Also it should be borne in mind that for most players there is a $2500 a week maximum payout. This does not necessarily apply to other classes of players such as VIP.

I agree with Jonathan on the WU and Moneygram issue, never ever is it wise to recieve more than 2500.00 from a casino using this method, as each time its recorded where you pick up these funds, it also applies if your sending money over that amount, even within the US ................laurie

 

[Artico]

Some experiences;
Great and helpful support, fast too
Withdrawal limits are extremely low 1000$, that is nothing

 

[Jonathan]

Some experiences;
Great and helpful support, fast too
Withdrawal limits are extremely low 1000$, that is nothing

Actually the weekly withdrawal limts are $2500 amd $4000 for VIP.