Casino Complaint Casilando - Closed account with £4800 withdrawal

To be fair to them, it has been the weekend. A lot of casinos don't verify docs over the weekend.
 
To be fair to them, it has been the weekend. A lot of casinos don't verify docs over the weekend.

I can understand this. I was told that White Hat verify docs on weekend from their senior support so maybe that's where I got my wires crossed. Documents were sent Thursday evening. However, the process has just been confusing is all. I spoke to another senior in chat today. I've attached what they have said. I'm slightly confused but hopeful that maybe it means things are on track? I'm not sure what they mean by time out. I was told by accounts that the withdrawals would simply stay put and approved once documents were sent and that they would be seen to as a matter of priority (I know that's just business lingo though).

I'll wait for an update.
 

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Hey guys according to support my documents were accepted and the withdrawal will be processed taking up to 10 working days. I didn't get any email response so I had to ask chat myself. But I'm happy that things are moving forward. I have this all in writing if they stall again. All in all, very poor experience. Staff are very friendly but seems that the issue lies with White Hat rather than the support team who are at the mercy of the operator.

Thanks for everyone who helped on here. I'll update this once its in the bank.
 
Hey guys according to support my documents were accepted and the withdrawal will be processed taking up to 10 working days. I didn't get any email response so I had to ask chat myself. But I'm happy that things are moving forward. I have this all in writing if they stall again. All in all, very poor experience. Staff are very friendly but seems that the issue lies with White Hat rather than the support team who are at the mercy of the operator.

Thanks for everyone who helped on here. I'll update this once its in the bank.
Thankfully it’s come to an end and your getting your withdrawal :thumbsup:
Sometimes you think to yourself their has got to be an easier way than all of this but then again this is 2020
 
Hey guys according to support my documents were accepted and the withdrawal will be processed taking up to 10 working days. I didn't get any email response so I had to ask chat myself. But I'm happy that things are moving forward. I have this all in writing if they stall again. All in all, very poor experience. Staff are very friendly but seems that the issue lies with White Hat rather than the support team who are at the mercy of the operator.

Thanks for everyone who helped on here. I'll update this once its in the bank.
So happy for you - but...... 10 days !!!! Spend it wisely or send it to me, in fact sod it, just send it to me :)
 
So happy for you - but...... 10 days !!!! Spend it wisely or send it to me, in fact sod it, just send it to me :)
Haha. From what I can tell they haven't processed the withdrawal yet because it 'timed out' So I'll make sure to celebrate once its in bank. Not going to lie though this process has put me off online gambling.
 
I've been paid now! Visa Direct. Big thanks to everyone who pushed this and helped. I have had no emails from accounts. I had to push through the chat to get the payment thankfully I got through to a really helpful support assistant. I'm not complaining I just think this could have been handled much better and personally would consider that with WhiteHat casinos they are going to be slow at paying out.
 
I've been paid now! Visa Direct. Big thanks to everyone who pushed this and helped. I have had no emails from accounts. I had to push through the chat to get the payment thankfully I got through to a really helpful support assistant. I'm not complaining I just think this could have been handled much better and personally would consider that with WhiteHat casinos they are going to be slow at paying out.
WHG ain’t all that bad it was just bad luck in your case with the lack of ID I’m normally paid in 24 hours.
 
Im getting mixed messages here. :p

Been a while since i played at 21casino, but i remember they would process the withdrawals 48h after requesting (not one minute before or after)
Kind of put me off playing there.
I’ve been playing at spin station all my withdrawals over the last 2 weeks have been paid in 24 hours (excluding weekends)
 
Pinny plays at 21 Casino and it's normally 24hrs on the dot; not great but least they've halved their processing time from when i last used to play.

Suppose it depends what you like: play at a place that gives instant-ish withdrawals but not even a birthday 'deposit 10, get 50 FS' or play at somewhere where you get a few offers in the week and it takes 24hrs.
 
I've been banned two times so far. Now my account across all white hat gaming casino's have available offers again. I hear they say the third time is a charm or something..?

Lmao. I'm banned for the third time now. Made two deposits (lost both) and I got email that I'm bonus banned again. Well fuck me lol.
 
Aren't white hat casinos notoriously the harshest for shutting down peoples accounts? Both me and my girlfriend got banned from white hat and was never given a reason. We opened a dream vegas account on the same day and both used the opening bonus but we didn't use it on the same game(i did monopoly and i think she did roulette). Anyway I think we deposited like £400 each in the end, I won sweet F.A and she won £547. So even if we were in cahoots we were down anyway and we never played the same game at the same time, we both played monopoly but we were never playing at the same time.

To add to that she was still living at her mums at the time so that was her address, mine was different so there was no connection there, used different cards etc. My only theory was that they had detected 2 players playing from the same IP address as she was spending most her time at mine so decided to ban the accounts.

I'm no expert on rules but unless you're playing the same game at the same time(thus increasing your odds) even if you play from the same IP it isn't breaking any rules. Anyway at least she got the money as they had already processed the withdrawal by the time we got banned. Never got a reason though and still banned.
 
Aren't white hat casinos notoriously the harshest for shutting down peoples accounts? Both me and my girlfriend got banned from white hat and was never given a reason. We opened a dream vegas account on the same day and both used the opening bonus but we didn't use it on the same game(i did monopoly and i think she did roulette). Anyway I think we deposited like £400 each in the end, I won sweet F.A and she won £547. So even if we were in cahoots we were down anyway and we never played the same game at the same time, we both played monopoly but we were never playing at the same time.

To add to that she was still living at her mums at the time so that was her address, mine was different so there was no connection there, used different cards etc. My only theory was that they had detected 2 players playing from the same IP address as she was spending most her time at mine so decided to ban the accounts.

I'm no expert on rules but unless you're playing the same game at the same time(thus increasing your odds) even if you play from the same IP it isn't breaking any rules. Anyway at least she got the money as they had already processed the withdrawal by the time we got banned. Never got a reason though and still banned.
Never had a issue with any of them and had big cashouts.
that I’ve never cashed out with a bonus or best wagering or a NDB.

and if it’s 2 accounts same ip then it’ll obviously raise many questions especially if your both using the bonus’s white hat throw out as they are pretty generous on that front.
 
Never had a issue with any of them and had big cashouts.
that I’ve never cashed out with a bonus or best wagering or a NDB.

and if it’s 2 accounts same ip then it’ll obviously raise many questions especially if your both using the bonus’s white hat throw out as they are pretty generous on that front.
I imagine that was the reason but there was nothing on the terms and conditions about not having 2 people from the same IP address play and like i said we never played the same game at the same time. And as well it's not like we were up any money. They may just see alarm bells ringing if 2 people from the same IP are logged on at the same time and ban the account.
 
Not that i've done it before but cheating(or at least bending the rules) on casinos isn't that hard. Someone I used to work with would regularly deposit £500 on 2 separate casinos, bet half on red the other half on black on the same roulette(and pray to God it didnt hit 0) then would have £1000 to play on monopoly where a game like that the longer you play the more chance you have of a win.

Also regularly played monopoly at the same time on 2 unrelated casinos, didn't always result in wins but he was definitely in the green and got a couple of huge wins if 2 accounts hit 4 rolls.
 
Against the spirit of the bonus term maybe they could use? Maybe abuse..

Not upto date with terms etc maybe @dunover could chip in?..
That would make the most sense, even though we had different address registered they could have seen it as bonus abuse as we played the bonus at the same time and as far as opening bonuses go, theres is pretty good. We did play different games but it could be deemed that one of us was looking for a big win to split.
 
Not that i've done it before but cheating(or at least bending the rules) on casinos isn't that hard. Someone I used to work with would regularly deposit £500 on 2 separate casinos, bet half on red the other half on black on the same roulette(and pray to God it didnt hit 0) then would have £1000 to play on monopoly where a game like that the longer you play the more chance you have of a win.

Also regularly played monopoly at the same time on 2 unrelated casinos, didn't always result in wins but he was definitely in the green and got a couple of huge wins if 2 accounts hit 4 rolls.
Am i missing something about the roulette trick?
Wouldnt it be smarter to just deposit £1000 at a casino right away instead of risking losing £1000 on roulette?
 
Am i missing something about the roulette trick?
Wouldnt it be smarter to just deposit £1000 at a casino right away instead of risking losing £1000 on roulette?
If it's 2 accounts you're both activating the bonus and gambling it all on a game that is as close to 50/50 as you can get. So if you both deposit £1000 with a 100% bonus say and play roulette, providing it's not 0, one player is on £4000. The more you have to play with, the more you can wager on slots, and the more chance you have of getting a big win which means you can get the wagering requirements.

The reason I was able to beat casumos crazy wagering requirements was due to a huge win on monopoly live which didn't add to the wagering but meant i had way more money to play with to meet the wagering requirements. Guaranteeing a win on an opening bonus(or as close as you can) means you're shortening the odds.
 

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