Casino Complaint Casilando - Closed account with £4800 withdrawal

[cathsparkes]

Glad you got it. On my side, No reply from white hat gaming rep. Still waiting on passport. Account support have hinted they are going to do source of wealth too. Will update once my passport arrives.

 

[Casinofreak777]

White hat gaming casinos like to take their time, but are always fair and pay out in the end. This time I just think the communication was terribly bad.

Hope you receive your money soon

 

[cathsparkes]

My passport has been approved and sent out. Should be here by Saturday Just posting these attachments here incase they try and delay further even after giving them what they asked.

 

[Playford7]

My passport has been approved and sent out. Should be here by Saturday Just posting these attachments here incase they try and delay further even after giving them what they asked.

Do think you will get paid in all honesty, it’s just been a long and time consuming process.
Normally within 3 days I’m paid (Iam verified etc however)

 

[Gaz237]

Casilando locked my account and didn't say anything for 3 days. Then it took around 72 hours each time for them to respond to get an vague explanation. I still don't know the full story other than they intend to pay once I complete verification.

I forgot to update this thread.

I did get paid eventually, but the Casino is now on my don't touch with a barge pole list.

 

[mcgameboy]

I forgot to update this thread.

I did get paid eventually, but the Casino is now on my don't touch with a barge pole list.

Great news Gaz. Glad you stuck with it

 

[hhhelllo]

So what is the best whitehat place to play? I usually play at jonnyjackpot or hellocasino. Really hate their pending/ bank delay but the platform is way than any bml site. Hate skillzonet weird slow blueprint. I like the lvbet guys but last 2 seasions were very very bad. Lag and disconnection non stop. Any suggestion? I was about to deposit at csilando but I am not sure now...

 

[Kroffe]

Been quite a while now since i last played there, but i used to play at 21casino quite often, and never had any issues.
Cant vouch for them being the best White hat gaming site tho.

 

[hhhelllo]

Been quite a while now since i last played there, but i used to play at 21casino quite often, and never had any issues.
Cant vouch for them being the best White hat gaming site tho.

on any bml, If I play blueprint my iphone become so hot it about to burst in flames. Same thing with my samsung note 8.

whitehat and or caddel are really 10 years late with their only option bank transfer for withdrawls

I hate the “not happy? F you” attitude. Nice platform though.

so please create the following

—-Theonlyone casino dot com—-

Softswiss chat agents
Whitehat gaming platform
Rizk payment solution but no SOW ever
LVbet’s trustworthiness
Ladyhammer’s vip manager Romina
Paradise casino bonus terms before they added max win of 2500$ on deposit bonuse

 

[Kroffe]

on any bml, If I play blueprint my iphone become so hot it about to burst in flames. Same thing with my samsung note 8.

whitehat and or caddel are really 10 years late with their only option bank transfer for withdrawls

I hate the “not happy? F you” attitude. Nice platform though.

so please create the following

—-Theonlyone casino dot com—-

Softswiss chat agents
Whitehat gaming platform
Rizk payment solution but no SOW ever
LVbet’s trustworthiness
Ladyhammer’s vip manager Romina
Paradise casino bonus terms before they added max win of 2500$ on deposit bonuse

It will probably take me a while.
When the gif stops moving, the website should be finished.
If you get bored before that, try clicking on the gif.

You do not have permission to view link Log in or register now.

 

[goatwack]

It will probably take me a while.
When the gif stops moving, the website should be finished.
If you get bored before that, try clicking on the gif.

You do not have permission to view link Log in or register now.

That's tremendous.......ly weird

It loads different things each time! Who knew

The man being slapped across the face with a wet fish being of particular amusement

edit: eel

 

[Kroffe]

That's tremendous.......ly weird

It loads different things each time! Who knew

The man being slapped across the face with a wet fish being of particular amusement

edit: eel

i found some great books on one of the sites.
Had both amazon links and audible, so not just made up ones.

 

[thr0b]

It will probably take me a while.
When the gif stops moving, the website should be finished.
If you get bored before that, try clicking on the gif.

You do not have permission to view link Log in or register now.

That QR code is absolute filth.

 

[Kroffe]

That QR code is absolute filth.

Sorry about that.

As a form of apology, please accept this -->

You do not have permission to view link Log in or register now.

<--

 

[goatwack]

Last one I promise

Harder to do than you'd think on a laptop

 

[Kroffe]

Last one I promise

Harder to do than you'd think on a laptop

View attachment 137020

I like that you saved the eel slap tab. =)

 

[goatwack]

I like that you saved the eel slap tab. =)

I may never see it again

 

[cathsparkes]

Passport documents sent to casilando I will update once I get a response

 

[hhhelllo]

Well great experience at hello casino for me. 24 hr pending then bank transfer sent. For whitehat its pretty fast!

 

[cathsparkes]

Even though they stated all they will need is my passport im starting to think they will prolong this out even further asking more documents. I hope not the case. But I contacted them today on chat as i got no "we got your email" usual response to make sure they got passport. And it took them a while and they said they are awaiting the next steps. Fingers crossed it isnt more hoops to jump through im getting tired of this.

 

[Robert Rabbit]

Even though they stated all they will need is my passport im starting to think they will prolong this out even further asking more documents. I hope not the case. But I contacted them today on chat as i got no "we got your email" usual response to make sure they got passport. And it took them a while and they said they are awaiting the next steps. Fingers crossed it isnt more hoops to jump through im getting tired of this.

I hope you don't have a first born child as that will be their next request. They were waiting for a copy of your passport, you sent them a copy of your passport that should be it - how many more steps can there be.

 

[cathsparkes]

Just placing this here incase they decide to slap a neverending rabbit hole of documents. Hopefully will receive a response tomorrow.

 

[JohnSnow]

I've been banned two times so far. Now my account across all white hat gaming casino's have available offers again. I hear they say the third time is a charm or something..?

 

[cathsparkes]

Funnily enough 22Bet the rogue casino on here (didn't know until after i withdrew) actually accepted documents and paid out in the space of 48 hours. It's been 72 hours with Casilando and not a peep from accounts. Admittedly my patience is thin as it's been 3 weeks. I'll give it till tomorrow and then I'll attempt to contact their new rep (if they have one).

 

[Robert Rabbit]

Funnily enough 22Bet the rogue casino on here (didn't know until after i withdrew) actually accepted documents and paid out in the space of 48 hours. It's been 72 hours with Casilando and not a peep from accounts. Admittedly my patience is thin as it's been 3 weeks. I'll give it till tomorrow and then I'll attempt to contact their new rep (if they have one).

Jeez, they have your passport now - how long does it take them to look at it - you can get through customs with a 10 second look!

 

[thr0b]

To be fair to them, it has been the weekend. A lot of casinos don't verify docs over the weekend.

 

[cathsparkes]

To be fair to them, it has been the weekend. A lot of casinos don't verify docs over the weekend.

I can understand this. I was told that White Hat verify docs on weekend from their senior support so maybe that's where I got my wires crossed. Documents were sent Thursday evening. However, the process has just been confusing is all. I spoke to another senior in chat today. I've attached what they have said. I'm slightly confused but hopeful that maybe it means things are on track? I'm not sure what they mean by time out. I was told by accounts that the withdrawals would simply stay put and approved once documents were sent and that they would be seen to as a matter of priority (I know that's just business lingo though).

I'll wait for an update.

 

[thr0b]

That's good; they are trustworthy, if a little on the slow side.

 

[cathsparkes]

Hey guys according to support my documents were accepted and the withdrawal will be processed taking up to 10 working days. I didn't get any email response so I had to ask chat myself. But I'm happy that things are moving forward. I have this all in writing if they stall again. All in all, very poor experience. Staff are very friendly but seems that the issue lies with White Hat rather than the support team who are at the mercy of the operator.

Thanks for everyone who helped on here. I'll update this once its in the bank.

 

[Davey86]

Hey guys according to support my documents were accepted and the withdrawal will be processed taking up to 10 working days. I didn't get any email response so I had to ask chat myself. But I'm happy that things are moving forward. I have this all in writing if they stall again. All in all, very poor experience. Staff are very friendly but seems that the issue lies with White Hat rather than the support team who are at the mercy of the operator.

Thanks for everyone who helped on here. I'll update this once its in the bank.

Thankfully it’s come to an end and your getting your withdrawal
Sometimes you think to yourself their has got to be an easier way than all of this but then again this is 2020

 

[pinnit2014]

There are a lot of relevant departments around in the casino world.

 

[Robert Rabbit]

Hey guys according to support my documents were accepted and the withdrawal will be processed taking up to 10 working days. I didn't get any email response so I had to ask chat myself. But I'm happy that things are moving forward. I have this all in writing if they stall again. All in all, very poor experience. Staff are very friendly but seems that the issue lies with White Hat rather than the support team who are at the mercy of the operator.

Thanks for everyone who helped on here. I'll update this once its in the bank.

So happy for you - but...... 10 days !!!! Spend it wisely or send it to me, in fact sod it, just send it to me

 

[cathsparkes]

So happy for you - but...... 10 days !!!! Spend it wisely or send it to me, in fact sod it, just send it to me

Haha. From what I can tell they haven't processed the withdrawal yet because it 'timed out' So I'll make sure to celebrate once its in bank. Not going to lie though this process has put me off online gambling.

 

[cathsparkes]

I've been paid now! Visa Direct. Big thanks to everyone who pushed this and helped. I have had no emails from accounts. I had to push through the chat to get the payment thankfully I got through to a really helpful support assistant. I'm not complaining I just think this could have been handled much better and personally would consider that with WhiteHat casinos they are going to be slow at paying out.

 

[irish-ranger]

I've been paid now! Visa Direct. Big thanks to everyone who pushed this and helped. I have had no emails from accounts. I had to push through the chat to get the payment thankfully I got through to a really helpful support assistant. I'm not complaining I just think this could have been handled much better and personally would consider that with WhiteHat casinos they are going to be slow at paying out.

WHG ain’t all that bad it was just bad luck in your case with the lack of ID I’m normally paid in 24 hours.

 

[Kroffe]

WHG ain’t all that bad it was just bad luck in your case with the lack of ID I’m normally paid in 24 hours.

Have they scrapped the 48h pending period since reversals are removed for uk?

 

[irish-ranger]

Have they scrapped the 48h pending period since reversals are removed for uk?

I’m assuming my last few withdrawals have hit the bank in 24 hrs gotta keep up with the Jones’s

 

[thr0b]

Have they scrapped the 48h pending period since reversals are removed for uk?

They have not.

 

[Kroffe]

Im getting mixed messages here.

Been a while since i played at 21casino, but i remember they would process the withdrawals 48h after requesting (not one minute before or after)
Kind of put me off playing there.

 

[irish-ranger]

Im getting mixed messages here.

Been a while since i played at 21casino, but i remember they would process the withdrawals 48h after requesting (not one minute before or after)
Kind of put me off playing there.

I’ve been playing at spin station all my withdrawals over the last 2 weeks have been paid in 24 hours (excluding weekends)

 

[pinnit2014]

Pinny plays at 21 Casino and it's normally 24hrs on the dot; not great but least they've halved their processing time from when i last used to play.

Suppose it depends what you like: play at a place that gives instant-ish withdrawals but not even a birthday 'deposit 10, get 50 FS' or play at somewhere where you get a few offers in the week and it takes 24hrs.

 

[JohnSnow]

I've been banned two times so far. Now my account across all white hat gaming casino's have available offers again. I hear they say the third time is a charm or something..?

Lmao. I'm banned for the third time now. Made two deposits (lost both) and I got email that I'm bonus banned again. Well fuck me lol.

 

[Raman2202]

Aren't white hat casinos notoriously the harshest for shutting down peoples accounts? Both me and my girlfriend got banned from white hat and was never given a reason. We opened a dream vegas account on the same day and both used the opening bonus but we didn't use it on the same game(i did monopoly and i think she did roulette). Anyway I think we deposited like £400 each in the end, I won sweet F.A and she won £547. So even if we were in cahoots we were down anyway and we never played the same game at the same time, we both played monopoly but we were never playing at the same time.

To add to that she was still living at her mums at the time so that was her address, mine was different so there was no connection there, used different cards etc. My only theory was that they had detected 2 players playing from the same IP address as she was spending most her time at mine so decided to ban the accounts.

I'm no expert on rules but unless you're playing the same game at the same time(thus increasing your odds) even if you play from the same IP it isn't breaking any rules. Anyway at least she got the money as they had already processed the withdrawal by the time we got banned. Never got a reason though and still banned.

 

[Playford7]

Aren't white hat casinos notoriously the harshest for shutting down peoples accounts? Both me and my girlfriend got banned from white hat and was never given a reason. We opened a dream vegas account on the same day and both used the opening bonus but we didn't use it on the same game(i did monopoly and i think she did roulette). Anyway I think we deposited like £400 each in the end, I won sweet F.A and she won £547. So even if we were in cahoots we were down anyway and we never played the same game at the same time, we both played monopoly but we were never playing at the same time.

To add to that she was still living at her mums at the time so that was her address, mine was different so there was no connection there, used different cards etc. My only theory was that they had detected 2 players playing from the same IP address as she was spending most her time at mine so decided to ban the accounts.

I'm no expert on rules but unless you're playing the same game at the same time(thus increasing your odds) even if you play from the same IP it isn't breaking any rules. Anyway at least she got the money as they had already processed the withdrawal by the time we got banned. Never got a reason though and still banned.

Never had a issue with any of them and had big cashouts.
that I’ve never cashed out with a bonus or best wagering or a NDB.

and if it’s 2 accounts same ip then it’ll obviously raise many questions especially if your both using the bonus’s white hat throw out as they are pretty generous on that front.

 

[Raman2202]

Never had a issue with any of them and had big cashouts.
that I’ve never cashed out with a bonus or best wagering or a NDB.

and if it’s 2 accounts same ip then it’ll obviously raise many questions especially if your both using the bonus’s white hat throw out as they are pretty generous on that front.

I imagine that was the reason but there was nothing on the terms and conditions about not having 2 people from the same IP address play and like i said we never played the same game at the same time. And as well it's not like we were up any money. They may just see alarm bells ringing if 2 people from the same IP are logged on at the same time and ban the account.

 

[Raman2202]

Not that i've done it before but cheating(or at least bending the rules) on casinos isn't that hard. Someone I used to work with would regularly deposit £500 on 2 separate casinos, bet half on red the other half on black on the same roulette(and pray to God it didnt hit 0) then would have £1000 to play on monopoly where a game like that the longer you play the more chance you have of a win.

Also regularly played monopoly at the same time on 2 unrelated casinos, didn't always result in wins but he was definitely in the green and got a couple of huge wins if 2 accounts hit 4 rolls.

 

[Playford7]

Against the spirit of the bonus term maybe they could use? Maybe abuse..

Not upto date with terms etc maybe @dunover could chip in?..

 

[Raman2202]

Against the spirit of the bonus term maybe they could use? Maybe abuse..

Not upto date with terms etc maybe @dunover could chip in?..

That would make the most sense, even though we had different address registered they could have seen it as bonus abuse as we played the bonus at the same time and as far as opening bonuses go, theres is pretty good. We did play different games but it could be deemed that one of us was looking for a big win to split.

 

[Kroffe]

Not that i've done it before but cheating(or at least bending the rules) on casinos isn't that hard. Someone I used to work with would regularly deposit £500 on 2 separate casinos, bet half on red the other half on black on the same roulette(and pray to God it didnt hit 0) then would have £1000 to play on monopoly where a game like that the longer you play the more chance you have of a win.

Also regularly played monopoly at the same time on 2 unrelated casinos, didn't always result in wins but he was definitely in the green and got a couple of huge wins if 2 accounts hit 4 rolls.

Am i missing something about the roulette trick?
Wouldnt it be smarter to just deposit £1000 at a casino right away instead of risking losing £1000 on roulette?

 

[Raman2202]

Am i missing something about the roulette trick?
Wouldnt it be smarter to just deposit £1000 at a casino right away instead of risking losing £1000 on roulette?

If it's 2 accounts you're both activating the bonus and gambling it all on a game that is as close to 50/50 as you can get. So if you both deposit £1000 with a 100% bonus say and play roulette, providing it's not 0, one player is on £4000. The more you have to play with, the more you can wager on slots, and the more chance you have of getting a big win which means you can get the wagering requirements.

The reason I was able to beat casumos crazy wagering requirements was due to a huge win on monopoly live which didn't add to the wagering but meant i had way more money to play with to meet the wagering requirements. Guaranteeing a win on an opening bonus(or as close as you can) means you're shortening the odds.