- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Okay, I am not posting this in the complaints thread because I would like to hear eveyone's views first. I redeemed $5 worth of comp points and ran it up to $102. I requested a withdrawal for this amount and nearly a day later $50 was reversed back to my account because the max that could be withdrawn is $50 they say. As with most reversals, I played it all back. However, my question is why they can remove 'excess winnings' when the cashout was not processed. If it wasnt processed the whole amount of $102 should be placed back into the account and my losses would be limited to the 'excess winnings' instead of dipping into my own funds.
While it's certainly 'my bad' for playing with what with an amount which cannot be improved on, I believe that the casino has no right in removing the 'extra winnings' before my cashout is processed. As always, the casino retorts that since I knew that the max withdrawal is $50 why bother playing more. My answer is why are they allowed to remove the 'excess $52' when the withdrawal hasnt been processed yet. They state that we placed $50 in your account so you could withdraw it. I aint so stupid as not to know that even if I had $10K I would only be able to withdraw $50 since they explicitly told me in their email. Any views from you guys?
Oh, I forgot to add that they told me that it was not possible for them to entertain my $102 withdrawal request so that $50 could be sent to my ecocard account while removing 'excess winnings'. The amount has to be $50 otherwise ecocard would reject it.
While it's certainly 'my bad' for playing with what with an amount which cannot be improved on, I believe that the casino has no right in removing the 'extra winnings' before my cashout is processed. As always, the casino retorts that since I knew that the max withdrawal is $50 why bother playing more. My answer is why are they allowed to remove the 'excess $52' when the withdrawal hasnt been processed yet. They state that we placed $50 in your account so you could withdraw it. I aint so stupid as not to know that even if I had $10K I would only be able to withdraw $50 since they explicitly told me in their email. Any views from you guys?
Oh, I forgot to add that they told me that it was not possible for them to entertain my $102 withdrawal request so that $50 could be sent to my ecocard account while removing 'excess winnings'. The amount has to be $50 otherwise ecocard would reject it.