Opinions on Max Cashouts?

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi all, long time no talk. Sorry my first post back has to be a bit controversial, but I need some honest feedback. I was aware that most RTG's have that max cashout rule on some coupons and no deposit bonuses. What are people's experiences with comp points? I'm not looking to slam what I consider to otherwise be a trustworthy casino, but I think my situation can be looked at in two ways...so just want some opinions.

I redeemed $10 worth of comp pts and played them earlier today, and lo and behold managed to work them up to $1000 which I cashed out. After cashing out, a lightbulb went on in my head and I thought I'd better check out the T&C's re: comp points. What they state is that all no deposit bonuses, manager bonuses, loyalty bonuses, comps, forum bonuses, birthday bonuses have a 15X playthrough and a 10X max cashout. The problem with that is....when you redeem your comp points they don't show as a bonus with a playthrough requirement in the cashier. They show as withdrawable cash with NO playthrough. So how can they be considered a bonus, and thus held to the 10X max cashout rule? I can sort of see it both ways, but the wording is a bit ambiguous.

Long story short, I wrote to the manager to inquire, and was told that unfortunately I am only entitled to the 10X, or $100. His reply stated that because they are considered a "bonus", they are held to the max cashout rule. Again, I say, if they are a bonus, why no playthrough requirements? He also mentioned that because all play (deposit plus bonus) counts toward the comp pts accruing, that is why they are considered bonus money. Well, in this case I've taken I think one coupon on my last six deposits and 90% of these points (or 9 dollars worth) were accumulated from a straight deposit (my last one). That is probably irrelevant, as it would then have to be judged on a case to case basis. But my bottom line is that if they are intended to be "bonus" money, then they should show as such in the cashier when redeemed. Any thoughts?
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I just wanted to add that I'm not really complaining, just venting I guess and curious what others think. I've already pretty much resigned myself to the fact that I won't get paid. But I can say that this is the end of any RTG play for me, period. Now I know why I stuck to Microgaming for all of these years.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
It sucks and I hate it, and why I very, very rarely would take a bonus at any RTG. Once upon a time (we all have these, don't we?) I had the same thing happen off a little bonus. Makes my teeth hurt just thinking about it.

I'm sorry you've run into it. And with 'comp' points, too. i've always felt that comp points should be just that, complimentary, and without WR (or at most no more than a one time playthrough)-- much less tied to a max cash out.

And BTW... welcome back girl, we've missed ya! :thumbsup:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I agree Pinababy - there should not be any max cashout on comp points. I dont mind if its a free money bonus, but I think comp points are different, being they are based on your play/action.

I can see the casino point of view too in regards to bonus money counting towards the comp points, but maybe the software should be altered so that no comp points are earned whilst using a coupon. I know other casinos have done this in the past, and it would avoid the problem.

Still, these days, whatever you can get is worthwhile. Gone are the days of low wagering and lots of freebies. The only place I really get freebies now are Inetbet and Rival, which is why they get most of my business.

:)
 

Scooter7

Dormant Account
Joined
Jun 16, 2005
Location
Toronto
Good to hear from you Pina.

Comp points are a percentage of your wagering. You've 'paid' for them with the theoretical house edge. The casino has calculated the percentage that they give back to you as a factor of your perception of the value of the comp points.

In other words, how much do they need to give you in order for you to be happy enough to come back again?

That said, they can T&C anything they want. Which casinos you frequent will ultimately depend on who gives you the most perceived value.

In a B&M casino, you could have cashed in your points for a $10 bill, put the bill in a slot machine, and taken home all your winnings (while earning even more comp points for the additional play).

With location being irrelevant in the online world (i.e. competition is just a click away), you'd think the casino operators would learn to change their ways.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
My opinion is that comp points are just that, "complimentary", and shouldn't have a max cashout and be treated like a bonus. However, a casino is within its rights to specify a max. Personally this is one area where casinos like 32Red get their edge - no limits, and RTG casinos lose their edge - limits.

It's the small things that make a good casino and the max rule on comp points is one small part of the composite that seperates a truly good casino from the rest IMO.

Oh...and welcome home :D
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I dont want to confuse things but if the comp points were gained through cold hard cash (wagering without taking out bonuses) then there is no reason why they should have a cap on the amount to be withdrawn. Of course, the comp points could be derived from wagering from match bonuses or a mixture of both in which case the casino could have a say and that is especially the case if they were ND bonuses.

Most comps are now gained at a ratio of 1000:1 which is a very low figure and I believe that online casinos should not place a cap on withdrawals at all. Players would feel more comfortable when they lose when they think that they still have a chance(however miniscule it is) to chase back their losses without depositing anything more.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Thanks for the replies everyone. While it doesn't change anything, it does make me feel slightly better. Don't know why but it does. :)

I'm sorry you've run into it. And with 'comp' points, too. i've always felt that comp points should be just that, complimentary, and without WR (or at most no more than a one time playthrough)-- much less tied to a max cash out.

Thanks Mouse. That was part of my beef, is that they don't have a playthrough requirement when you redeem them, they don't show as a bonus balance. They show as withdrawable cash, period. So I never even thought of them as a bonus.

I can see the casino point of view too in regards to bonus money counting towards the comp points, but maybe the software should be altered so that no comp points are earned whilst using a coupon. I know other casinos have done this in the past, and it would avoid the problem.

The only place I really get freebies now are Inetbet and Rival, which is why they get most of my business.

I think that's something they should definitely look at Nifty. If that had been the case, I would have cashed in just over 800 pts for $8, and as far as I can tell, the result would have been the same. When I made my last deposit, my comp pts stood at around 200 and a bit. When I finished with my last deposit (finally), my points were at 1035. It really would be a good idea, don't allow comp pts on any free money play. And FTR, it's not Inetbet I'm speaking of. I think this topic has been discussed before, and I'm pretty sure that Emily commented that they have no max cashout rule on comp points, only on straight no deposit/free bonuses. Which is the way it should be.

That said, they can T&C anything they want. Which casinos you frequent will ultimately depend on who gives you the most perceived value.

Thanks Scooter, and you're absolutely right. Bottom line is that technically they have covered themselves by including the word "comps" in their bonus rules, even though the comp points don't redeem as a bonus, but as cash.

My opinion is that comp points are just that, "complimentary", and shouldn't have a max cashout and be treated like a bonus. However, a casino is within its rights to specify a max. Personally this is one area where casinos like 32Red get their edge - no limits, and RTG casinos lose their edge - limits.

It's the small things that make a good casino and the max rule on comp points is one small part of the composite that seperates a truly good casino from the rest IMO.

Oh...and welcome home :D

Absolutely agreed Simmo. I guess that's part of the reason why I am/was so upset. I absolutely expected more from THIS casino. Oh, and being spoiled by Pat and 32Red for so many years now. And thanks, it's good to be "home", lol.

Most comps are now gained at a ratio of 1000:1 which is a very low figure and I believe that online casinos should not place a cap on withdrawals at all. Players would feel more comfortable when they lose when they think that they still have a chance(however miniscule it is) to chase back their losses without depositing anything more.

How true Chuchu, it's about customer satisfaction and repeat business. And I can say that they have lost me as a customer, period. If I'd taken a coupon on my last deposit, or it had been a n/d bonus, I guess I'd be a little more accomodating, but that's not the case. And FTR, I went back through my history and out of my last six deposits, I took two coupons....one for 35% (for $6) and one for 75% (about $18). There were some n/d bonuses in March, but the majority of these points were earned on my last deposit.

Anyway, again thank you for the replies. I've slept on it, and while it's not any easier to swallow, I've accepted it. This was a big win for me, it's not often I build my balance up to $1,000...mainly because I am a low roller. I'm not a complainer, nor a whiner. In all my time here, I've never posted a complaint, nor pitched a bitch. Matter of fact, in all my years of online gaming, this is the absolute first time that I won't be getting paid.

I guess part of the reason I was so upset also was because when I redeemed them and they showed as withdrawable cash, it never dawned on me to go and look up the bonus terms, I just played. I spent over two hours getting my balance that high. Had they redeemed as a bonus, I would have checked out the T and C's right away and checked on the max cashout rule. When I hit $100 I would have stopped playing. Why torture yourself? It was only after I cashed out, something hit me and I thought I'd better double check the T&C's. In addition, my daughter and I had the money spent already, lol. Typical women. Matter of fact the manager himself wasn't clear on the terms and had to check with the auditing dept. to get clarification. So that does prove that there is "some" ambiguity as to how it's worded, and explained re: the bonus/cash thing.

And I guess the final thing is that I really expected more from this particular casino. They are/have been pretty generous with bonuses, their manager has been great with me, the cashout times have been acceptable and hassle free...and all feedback regarding them on this forum and others has been top rate. I guess disappointment sums it all up. From now on I am sticking to Micro, and in particular 32Red. As Simmo stated, they know what sets them apart, and they do it day after day after day.

Thanks for letting me vent, and for the feedback. Lesson learned, and another reminder for everyone to thoroughly check out T&C's prior to playing....to avoid this kind of disappointment.
 

1819

Dormant account
Joined
Jan 25, 2006
Location
ny,nj,fla
i had a post about this many months ago. it was a discussion where emily from inet chimed in to clear up a few things. she stated that inet did not have a max cashout on comp points and never had a max cashout on deposit bonus'. the fact that inet had these conditions in place kept me playing there. comp points should never, ever have restrictions. they are not freebies. they are a direct result of money that you have spent.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
i had a post about this many months ago. it was a discussion where emily from inet chimed in to clear up a few things. she stated that inet did not have a max cashout on comp points and never had a max cashout on deposit bonus'. the fact that inet had these conditions in place kept me playing there. comp points should never, ever have restrictions. they are not freebies. they are a direct result of money that you have spent.

Thank you for that 1819, I KNEW there had been a thread about this very subject, but just haven't looked for it. I wish I'd remembered about it before. :rolleyes:
 

Slotster!

I predict a riot.
Joined
Oct 17, 2004
Location
Location, Location!
Dead simple... Never play at a casino that has an upper limit on anything. Cashouts, slot payouts - whatever. It goes against the whole casino atmosphere and point of playing...

It's why I stopped playing at Inetbet, when I found out that the 'manager bonuses' have a max cashout. Don't give me one then... It's like "we'll risk our money on the basis you'll probably deposit more, but not really - or only a little bit..."

Exactly as Simmo said, it's why 32RED get all the well deserved plaudits... If they say "here's a few hundred quid to say thanks" - it's just that. If I hit the Major Millions with it, they'll smile and pay out just as if it were my own money.

When will online casino's realise what makes good business sense and what doesn't?
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Welcome back Pina, I hardly knew you - just came on when you took leave, but I've read scads of your posts and glad to have your tenacious intellect back here :)

Thanks Mouse. That was part of my beef, is that they don't have a playthrough requirement when you redeem them, they don't show as a bonus balance. They show as withdrawable cash, period. So I never even thought of them as a bonus.

I recently had a win from a free chip at an rtg and asked them to manually deposit it as cash instead of cashing out, redepositing. No problem. Could you do that with comp points if they appear as cashable?

Good luck and be well:thumbsup:
 

liquidsoap

Dormant account
Joined
Apr 17, 2005
Location
home
For comp points I dont not like it...
But heres a observation I noticed.
Casinos, with a max cashout on bonuses tend to offer more bonuses.
Like Inetbet has a lot of ND bonuses. With the max cashout, they can afford to offer these.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
Hi all, long time no talk. Sorry my first post back has to be a bit controversial, but I need some honest feedback. I was aware that most RTG's have that max cashout rule on some coupons and no deposit bonuses. What are people's experiences with comp points? I'm not looking to slam what I consider to otherwise be a trustworthy casino, but I think my situation can be looked at in two ways...so just want some opinions.

I redeemed $10 worth of comp pts and played them earlier today, and lo and behold managed to work them up to $1000 which I cashed out. After cashing out, a lightbulb went on in my head and I thought I'd better check out the T&C's re: comp points. What they state is that all no deposit bonuses, manager bonuses, loyalty bonuses, comps, forum bonuses, birthday bonuses have a 15X playthrough and a 10X max cashout. The problem with that is....when you redeem your comp points they don't show as a bonus with a playthrough requirement in the cashier. They show as withdrawable cash with NO playthrough. So how can they be considered a bonus, and thus held to the 10X max cashout rule? I can sort of see it both ways, but the wording is a bit ambiguous.

Long story short, I wrote to the manager to inquire, and was told that unfortunately I am only entitled to the 10X, or $100. His reply stated that because they are considered a "bonus", they are held to the max cashout rule. Again, I say, if they are a bonus, why no playthrough requirements? He also mentioned that because all play (deposit plus bonus) counts toward the comp pts accruing, that is why they are considered bonus money. Well, in this case I've taken I think one coupon on my last six deposits and 90% of these points (or 9 dollars worth) were accumulated from a straight deposit (my last one). That is probably irrelevant, as it would then have to be judged on a case to case basis. But my bottom line is that if they are intended to be "bonus" money, then they should show as such in the cashier when redeemed. Any thoughts?
I am very sorry to hear that this happened to you. WR on comp points and maximum cashouts are insidious, but if the the restrictions were in the T&C then you have no recourse. You have already wagered 1000 times the amount of your comp points, making you wager them another 15 times is hardly going to make a big difference to the profitability of the casino. As this incident illustrates, maximum cashout may not be in the casino's interest either because it can alienate players, in this case the casino won $900 in the short term, but lost a good player for life.

Another question is, what happens if you have some of your own money in your account in addition to the comp points or are you only allowed to redeem comps if you have 0 balance?

Unfortunately, the RTG cashier is not reliable, unlike Crypto or Boss Media cashiers, where I never had problem withdrawing the amount that was shown as withdrawable. The RTG cashier cannot cope with things like different wagering requirement applying to different games, and it may need coupon code to register something as a bonus.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I am very sorry to hear that this happened to you. WR on comp points and maximum cashouts are insidious, but if the the restrictions were in the T&C then you have no recourse. You have already wagered 1000 times the amount of your comp points, making you wager them another 15 times is hardly going to make a big difference to the profitability of the casino. As this incident illustrates, maximum cashout may not be in the casino's interest either because it can alienate players, in this case the casino won $900 in the short term, but lost a good player for life.

Thanks again for the additional feedback. I guess the general consensus is that.........THIS SUCKS!! :D

You make a good point GM, and while I may not be a high roller, I have always been a loyal player. I may not deposit $100 or more at a time, but I may deposit $20 or $25 three or four times a session, dependent on my finances at the time. I'm also a slots only player, and guaranteed they would have gotten their money back over the long haul, and then some. I'm not the type to deposit $25 and cashout if I make it to $100. I seldom cashout unless I reach $300 or $400 or more....again dependent on my finances.

I hate to beat a dead horse, but like Slotster said....you can get a $100 comp at 32Red, and if you win the Major Millions, the money is yours and you'll have it within a day or two. Unfortunately, I guess I forgot that not all casinos live up to their standards.

As a final note, I sent the link to this thread to the manager.....not thinking to get them to change their mind, but in the hopes that all of your comments may get them to rethink their policies somewhere down the road, at least on this one subject. I guarantee that this subject will come up again at some point, probably with someone new to online gaming who will be shell shocked that they won a large sum, or a random jackpot...and then find out they're not entitled to it. I know I should have read the T&C's before I played, and I would have saved this aggravation....it just never crossed my mind at the time that comp points would be limited to a max cashout....not at this casino. If it were one of the clip joints, it wouldn't have been a surprise...but in this case I was shocked. I really hope they listen if they want to stay near the top of the very few reputable RTG casinos left to play at.

Muchos gracias everyone!!! :thumbsup: :D
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
Could you do that with comp points if they appear as cashable?
On 49er casino you get the Comp Points directly as a cashable balance and have no wagering requirement to fullfill.

So should it be on every seriously RTG Casino, because the comp points was earned by yourself!
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
On 49er casino you get the Comp Points directly as a cashable balance and have no wagering requirement to fullfill.

That is exactly my whole point. Even though this casino lists them as having a max cashout under the "bonus" rules, they do NOT show as a bonus balance when you redeem them in the cashier. They show as your withdrawable cash balance with no playthrough requirements. So if they're cash, why is there a max cashout? Do you know if 49'er has a max cashout on their comp points Mike? I'm curious about that.
 

Mike031

Banned User - violation of <a href="http://www.cas
Joined
Feb 13, 2007
Location
not loserland *lol*
Do you know if 49'er has a max cashout on their comp points Mike? I'm curious about that.

There is nothing another rule written, so i think, it is so ;)

From their homepage:"The 49erCasino.com Instant Rewards Program gives you free cash while you play! Now that's the way to win in the Wild West. To join, you only need to play your favorite games. We will credit your account with one Instant Reward (Gold Panner) point for every $10 in real bets that you place. Collect 100 Instant Reward points and you will receive one casino credit! It's so simple, and you don't need to do anything! Your points are calculated automatically for you.

To redeem your Gold for cash at 49er Casino please log onto your account and select "Redeem Comps" in the cashier. Gold to Cash will instantly be credited to your 49er Casino account."
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Thanks Mike, I went and looked at 49'ers site, out of curiousity, and I see no terms at all regarding max cashouts on free bonuses or any kind of bonuses. Just playthrough requirements for their match bonuses. If you play there, you should seriously find out ahead of time if they have a max cashout on their comp points, to avoid any disappointment. As I said, the casino in question here also redeems the comp points as CASH. Matter of fact, in the cashier section, it even says, redeem your points for REAL money at any time. Well, how the hell do you put a max cashout on REAL money? Anyone who plays at any RTG would do well to clarify this for themselves prior to playing...JMO.

One more question....can someone who plays at Inetbet tell me if they process their withdrawals over weekends, holidays, etc? This casino used to, but I'm still waiting for my withdrawal from Saturday...so I guess no more.
 

iNetBet Promos

Accredited Casino Representative
Joined
Nov 25, 2004
Location
United Kingdom
Hi Pinababy,
Yes we do process withdrawals on weekends, holidays etc
Please drop [email protected] a mail with your query and account username and we can look into this for you.
As far as I can see we have no pending withdrawals from Saturday.
Best Regards
iNetBet Promos
 
Last edited:

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Hi Pinababy,
Yes we do process withdrawals on weekends, holidays etc
Please drop [email protected] a mail with your query and account username and we can look into this for you.
As far as I can see we have no pending withdrawals from Saturday.
Best Regards
iNetBet Promos

How about a statement regarding Pina's original post?

My 2c:

I agree that comp points/cash is just that. COMPLIMENTARY. You wagered your money to receive them, and there should be no max on what you can make off these comps.

Could you imagine going to a B&M casino, them tossing you $10, only for them to tell you that you can only make $90 profit from them, and they'll keep the rest?

What a )#(*[email protected] joke. You'll never run into the above situation, ever.

If you want to limit "damage" from people claiming your bonus, INCREASE THE WAGERING REQUIREMENTS, but DON'T have a maximum withdraw amount.

I, for one, will never play at a casino that has a max cash-in rule such as this. It's retarded.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi Pinababy,
Yes we do process withdrawals on weekends, holidays etc
Please drop [email protected] a mail with your query and account username and we can look into this for you.
As far as I can see we have no pending withdrawals from Saturday.
Best Regards
iNetBet Promos

Hi Inetbet,

Thanks for answering my question. But as I said earlier, my original post and problem is NOT in regards to Inetbet. Matter of fact they seem to be the one RTG that doesn't limit cashouts on comp points. I had been asking about the withdrawals on weekends, holidays, etc. because the casino I'm dealing with used to do withdrawals at all times...they were known for their speedy cashouts. But lately, they haven't been quite up to snuff it seems. Last week it was two days because their cashier was on holidays. And now this time I guess it's due to the weekend/Easter. But again, it's NOT Inetbet. I just wondered if they processed at all times..as the casino I'm dealing with used to.

Winbig.....DOWN BOY!!! LOL...great post, I love it. But Inetbet doesn't warrant your anger, lol. But thanks for the support, it is appreciated. I'd really like to see this rule changed at some point. I'm curious what Bryan thinks about it when he gets back. It's sort of a sleazy rule for an accredited casino...IMO.
 

iNetBet Promos

Accredited Casino Representative
Joined
Nov 25, 2004
Location
United Kingdom
Hi Pina,
Sorry I misread part of your post

"One more question....can someone who plays at Inetbet tell me if they process their withdrawals over weekends, holidays, etc? This casino used to, but I'm still waiting for my withdrawal from Saturday...so I guess no more."

I read it that you had a withdrawal this weekend with us too and it hadnt been processed yet :)

Winbig: I can only repeat what others have posted here. We do not have max cash outs on comps or deposit bonuses. The only time a max cash out may be in place is on a free money chip. I hope that this fully clarifies things for you.

Enjoy the last day of the Easter break everyone.

Best Regards
iNetBet Promos
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Thanks again for the clarification Inet, and I do apologize for the poor wording in my post. I had just wanted to compare Inet's cashout policies to the casino I'd played at, to see if they were comparable. I didn't explain it very well I'm afraid. :oops:

And kudos to you guys on the no max cashout on comp points...that is as it should be. :thumbsup:
 
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