Cashout at Inetbet

chuchu59

gambling addict
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Okay, I am not posting this in the complaints thread because I would like to hear eveyone's views first. I redeemed $5 worth of comp points and ran it up to $102. I requested a withdrawal for this amount and nearly a day later $50 was reversed back to my account because the max that could be withdrawn is $50 they say. As with most reversals, I played it all back. However, my question is why they can remove 'excess winnings' when the cashout was not processed. If it wasnt processed the whole amount of $102 should be placed back into the account and my losses would be limited to the 'excess winnings' instead of dipping into my own funds.

While it's certainly 'my bad' for playing with what with an amount which cannot be improved on, I believe that the casino has no right in removing the 'extra winnings' before my cashout is processed. As always, the casino retorts that since I knew that the max withdrawal is $50 why bother playing more. My answer is why are they allowed to remove the 'excess $52' when the withdrawal hasnt been processed yet. They state that we placed $50 in your account so you could withdraw it. I aint so stupid as not to know that even if I had $10K I would only be able to withdraw $50 since they explicitly told me in their email. Any views from you guys?

Oh, I forgot to add that they told me that it was not possible for them to entertain my $102 withdrawal request so that $50 could be sent to my ecocard account while removing 'excess winnings'. The amount has to be $50 otherwise ecocard would reject it.
 

Nifty29

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Turn right, then right. then right again
I didnt know Inetbet put a cap on comp point withdrawals - thats a new one...??

It doesnt state as much in the comp points terms. Are you sure it wasnt a manager bonus or something Chu??

I agree it does suck a bit though as Ive been in that situation a few times and the excess is removed and the rest is sent to me automatically.
 

chayton

aka LooHoo
webmeister
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iNetBet has posted here time and time again that there's no max cashout on comp points - only on no deposit comps (like a manager bonus)

There was a post last fall sometime...look here at the response from iNetBet.
 

silcnlayc

Just one more spin pleez!
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Hi Everyone,
Just to clarify, as pinababy says our "comp points" do not have a max cash out. Other forms of complimentary credits may have a 10x limit as per the rules but this does not include "comp points".
I hope that this clears things up
Best Regards
iNetBet Promos
Interesting! I too thought there was no max cashout on comp points.

.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
WTF? I mean, seriously.....wtf? Come on Inetbet, this is NOT right. There is NO max cashout on comp points....not according to Inetbet. They have stated it over and over many times on this forum. I went through this whole thing back when I won the 1K at ClubWorld, but could only cashout $100. Inetbet clearly stated they had no such policy.

Thread for reference:

https://www.casinomeister.com/forums/threads/opinions-on-max-cashouts.17346/

Hi Pina,
Sorry I misread part of your post

Winbig: I can only repeat what others have posted here. We do not have max cash outs on comps or deposit bonuses. The only time a max cash out may be in place is on a free money chip. I hope that this fully clarifies things for you.

Enjoy the last day of the Easter break everyone.

Best Regards
iNetBet Promos

Chuchu, you shouldn't have played it back...but Inetbet should never have reversed it back into your account. That money should have been processed and sent to your Eco account. Sorry, but if it were me.....I'd be pissed in a big time way.

IMO, Inetbet should send the full $102 to your Eco account. That's what a really good casino would do. Teach them to not make that mistake again. I understand that errors happen, but that's not your responsibility Chuchu, it's theirs. Let's hope Inet does the right thing.
 

lovetogamble

Dormant Account
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Jun 4, 2003
In fairness to iNetBet lets first make sure that it was "comp points" and not the free $5.00 Easter coupon that the player won on. If it is correct that the win was on "comp points" then iNetBet should make a statement as to why the player was only allowed to withdraw $50. Comp points are as they stated before ...no max cashout as this is money you earned not "free money" by any means.
 

slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
Comp?

Hold on Chu, are you sure it was comp points, and not manager bonus, or some sort. They told me you just had to wager it 10x, and no max cash out! I'm sure they will reply with an explanation.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Chuchu made a point of saying "redeemed" $5 worth of comp points, so I doubt it was a manager's bonus. The $5 Easter coupon expired three days ago, so I doubt it was that either. I think Inetbet probably just made a mistake. The interesting part will be in seeing how they rectify it.

But as other posters have said...we'll wait for Chu's clarification.
 

chuchu59

gambling addict
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Thanks for the input guys. Yes, I received a manager's bonus of $5 but that was before I claimed the comp points and these bonuses were only separated by 1 day. So I am certain that these are comp points redemption and not a manager's bonus.

Nevertheless, before starting this thread, I went to Inet's site and it seemed that comp points now had a 10x max cashout. Okay, I accept responsibility for playing the the $50 back but as I have said they should have reversed the full $102 first so I am only playing back the excess winnings so to speak. If indeed, I have read wrongly and that there is no max cashout on comps then of course I will demand the full $102.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
From the Inetbet website:

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)

If you're referring to this Chuchu, it has always been on their site for as long as I can remember. When they say comps, they are referring to a complimentary credit ie. manager's bonus, etc. Any no deposit bonus. This term in their T&C's has been brought up with them before, and they have repeatedly stated that comps does not refer to comp POINTS. There is no max cashout on comp points, unless they have changed it in the last few months.

If it was comp POINTS you redeemed, then you are entitled to the full $102. The manager's bonus is different, and has nothing to do with the redemption of comp points.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Here is a thread specifically dealing with this exact issue:

https://www.casinomeister.com/forums/threads/inet-comp-program.27619/

And post #12 in the thread from Inetbet promos. No ambiguity here at all. Comps do NOT refer to comp points. End of story.

Hi Everyone,
Just to clarify, as pinababy says our "comp points" do not have a max cash out. Other forms of complimentary credits may have a 10x limit as per the rules but this does not include "comp points".
I hope that this clears things up
Best Regards
iNetBet Promos
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
One final thought before I sign off Chu....did you zero out your account from the $5 manager's bonus BEFORE you redeemed your $5 worth of comp points? Or did you by any chance still have a few cents left in there when they were redeemed? Personally, I always zero out my account from any bonus I may have used. Just a thought.
 

XOXOXOXOXOX

Let em spin...
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O Canada!
Yes, I received a manager's bonus of $5 but that was before I claimed the comp points and these bonuses were only separated by 1 day. So I am certain that these are comp points redemption and not a manager's bonus.


Did you zero out before claiming comp points?
 

gambler777

Full Member
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Location
USA
I have to agree with Pina. I have always understood that the max cashout of 10x and "free Money" did not apply to comp points that you redeem. These have always been said to be treated the same as "real money" because they are earned by the player. It has been recently that this was clarified again. One of the reasons I like Inetbet. I myself am now awaiting approval on a cashout on a manager's bonus which states it has a 10x only max cashout. So I still love Inetbet and won't quit playing if they have changed their policy. But I know that this has been discussed and that Emily said it did not apply to comp points redeemed. Good Luck Chu and I know Emily will make it right if there has been a mistake.
 

iNetBet Promos

Accredited Casino Representative
Joined
Nov 25, 2004
Location
United Kingdom
Hi Guys,
Just to clarify comp points do not have a max cash out.
This withdrawal was not from comps it was from a $5 manager bonus.
Chuchu received a bonus of $5 and requested a withdrawal of $71. While this was pending they asked for $5 in comps to be redeemed. These funds were lost.
They then reversed their manager bonus withdrawal, played and re-requested for a higher amount of $102.
On processing the withdrawal accounts informed chuchu that the max withdrawal on a manager bonus was 10x the bonus given. The excess winnings were removed and they asked chichi to re-request the max withdrawal of $50 so that this could be processed for him. Unfortunately the way the system works with ecocard withdrawals these have to be requested by the player as there is no option for support to do this.
I hope that this clarifies a few points here.
Best Regards
iNetBet Accounts
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
WTF?

Comp points are earned by a players loyalty. Obviously the more you wager the more comp points you earn, the more the casino earns.

So why would a casino place a 10x limit on comp points?

Sound very stupid to me...Come on iNetbet lift your game!


Cheers
T
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
WTF?

Comp points are earned by a players loyalty. Obviously the more you wager the more comp points you earn, the more the casino earns.

So why would a casino place a 10x limit on comp points?

Sound very stupid to me...Come on iNetbet lift your game!


Cheers
T

Trezz please reread the whole post that Inebet just posted:)
1 This withdrawal was not from comps it was from a $5 manager bonus
2 While this was pending they asked for $5 in comps to be redeemed. These funds were lost.
3 They then reversed their manager bonus withdrawal, played and re-requested for a higher amount of $102
4 now we wait for ChuChu an what he says he did

Cindy
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Hi Guys,
Just to clarify comp points do not have a max cash out.
This withdrawal was not from comps it was from a $5 manager bonus.
Chuchu received a bonus of $5 and requested a withdrawal of $71. While this was pending they asked for $5 in comps to be redeemed. These funds were lost.
They then reversed their manager bonus withdrawal, played and re-requested for a higher amount of $102.
On processing the withdrawal accounts informed chuchu that the max withdrawal on a manager bonus was 10x the bonus given. The excess winnings were removed and they asked chichi to re-request the max withdrawal of $50 so that this could be processed for him. Unfortunately the way the system works with ecocard withdrawals these have to be requested by the player as there is no option for support to do this.
I hope that this clarifies a few points here.
Best Regards
iNetBet Accounts

Thanks for the clarification Inetbet. Now I understand what happened, and it makes sense.

WTF?

Comp points are earned by a players loyalty. Obviously the more you wager the more comp points you earn, the more the casino earns.

So why would a casino place a 10x limit of comp points?

Sound very stupid to me...Come on iNetbet lift your game!


Cheers
T

Maybe you posted before Inetbet Trezz? It seems the cashout wasn't won on comp points, but on the reversal of a $71 cashout.....which was originally won on a $5 manager's bonus. That does have a 10X max cashout.

Chu....not sure what you were thinking, but why did you even attempt to cashout $71 originally, when the max cashout amount is 10X, or in your case, $50? And I really wish you had clarified that you actually lost the $5 worth of comp points and won the $102 with the manager's bonus reversal. I'm not sure I get why you even reversed the $71 when the most you could win from that was $50. Lessons learned I guess.
 

chuchu59

gambling addict
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Yes, I just went back to the casino to check the records and although the comp points were claimed after the manager's bonus was given, the money won seemed to stem from the manager's bonus rather than the comps. My apologies guys.

However, I will still dispute the 'manager's withdrawal' of $52 as the casino can only remove excess winnings on a successful cashout. Frankly, as long as the withdrawal has not been approved yet, the full $102 should still be placed in the account. As it were, the casino discretionally placed $50 in my account waiting for withdrawal. At other casinos, if you request a withdrawal, they either process the 'allowed winnings' and remove the rest or reverse the whole balance into your account for you to make the correct amount for withdrawal. They do not discretionally place their desired amount into your account and use a 'manager's withdrawal' to remove what they feel are 'excess winnings at this stage. What bugs me most is that they initiated a 'manager's request for $52' and then they approved it themselves. Can they do that?

Please correct me if I am wrong.
 

chuchu59

gambling addict
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Thanks for the clarification Inetbet. Now I understand what happened, and it makes sense.



Maybe you posted before Inetbet Trezz? It seems the cashout wasn't won on comp points, but on the reversal of a $71 cashout.....which was originally won on a $5 manager's bonus. That does have a 10X max cashout.

Chu....not sure what you were thinking, but why did you even attempt to cashout $71 originally, when the max cashout amount is 10X, or in your case, $50? And I really wish you had clarified that you actually lost the $5 worth of comp points and won the $102 with the manager's bonus reversal. I'm not sure I get why you even reversed the $71 when the most you could win from that was $50. Lessons learned I guess.

Pina,

Whenever I get these manager's bonuses, comp points I play them right out without ever caring whether there is a cap on them. First, I made a withdrawal for $20 then it was something more until I reached $71 and I tried to cash out. It was at this juncture that I claimed the comps so you can say that if I had not tried to cash out and played the comps together with the $71 what would the max permissible withdrawal? That's history though.

I understand that some will say that they have encountered Inet reversing the 'max allowable withdrawal amount' to their accounts and confiscated the rest because that is just it ie a max withdrawal. However, it should be noted that this already delays the withdrawal by up to a full day since the system only handles each transaction as they go up the queue. Even, if as they state, they cannot simply handle the withdrawal for you, IMO they do not have the discretion to reverse only part of the withdrawal for you unless they believe that gamblers as we are, we will play it back. Yep, I wasnt strong enough to resist this time but certainly the extra $52 would have given me a buffer. The fact that Inet has done this to other players in the past does not mean they are right. It's just that they have not been contested on it. So I stick to my opinion that 'excess winnings' can only be removed on a successful cashout and not at any time they wish.

I also wish to state that I am in no way trying using this forum to threaten Inet. I simply told them that I would gather opinions on this issue and that he should correct me if some of the things I mentioned were not factual. A gentleman's agreement you might say. Inet may wish to testify on that.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
This is the main reason i stopped using bonus coupons at cw. I was tired of cashing out then few days later would take out the coupon and place funds back into play. So one day i asked them if you placed it back into play can i use it and if i win more can i cash out higher. Answer was no so we must rmbr not to play this but place back into withdrawals. I think the casino just hopes we play it back and for new players they would think they are starting with funds with no restrictions. After my chat with them i only used one other coupon and cashed out and this time they never did place the rest of the funds back into the play area. To me if they do this it should be as if you made a new deposit and then you would have the choice of playing it off with hopes of hitting or losing it all. For me it just seems a way the casino can manipulate us into playing it off or making us wait longer for payment.
 

chuchu59

gambling addict
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Geeze! I am a stubborn old man but here goes anyway. In an exchange of mails I asked why 'excess winnings' can be removed when the withdrawal was not successful and the answer I got was that the withdrawal was successful. That is why they reversed $50 back into my account. So that the withdrawal can be processed as they could not split the $102 into a $50 withdrawal and remove the $52. Is this how they rate a successful withdrawal. In my dictionary, a successful withdrawal means that the transaction was processed and not reversed into your account. Anyway, it states explicitly in the cashier that the transaction was declined.
 

gambler777

Full Member
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Well in this one I am advocating for Inetbet. If you have played there you should be aware of their T&C's and theirs are more clear than a lot of them. Yes, I always make sure I zero my balance after every coupon or bonus used. When I received my managers bonus I made sure to check on the website what the max cashout was. I then proceeded to request only the max cashout, in my case I had 32 cents left and they left that in my account. I then zeroed that 32 cents out before I requested my comp points. No I had not had my withdrawal approved at that time, however, I would have an argument because I knew I had only requested the max I could on the deposit as it was free money. My withdrawal request was approved and transferred and pending in my account in less than 12 hours. So actually you should have known that on the managers bonus max cashout was 10x and should not have requested more, therefore all the confusion, because your balance was at zero when they transferred back the $50 and you had already used your comp points. Yes so actually reversing the $71 dollar withdrawal request was fruitless as you could only withdraw $50. So I really don't see any fault with Inetbet on this one.
 
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