Adam Randall
Dormant Account
- Joined
- Aug 30, 2017
- Location
- Australia
I signed up a week or so ago and deposited $100 based on the good reviews here & went to play my first game and it says something about game locked due to region
Found out that I picked Austria instead of Australia - my mistake
They do not service Australia and so I cannot use the money I deposited on their site using Mastercard
Cut a long story short the only way to give me my money back was to reverse the charge on my card which the help desk operator said had been done and I thanked her for her time
I noticed the charge on my credit card and left it for a week or so even though on a CC it should be instant
Today I looked in and it has confirmed that the charge was made and no reversal took place
I go to log back in under my account and they have removed my account so I now have no way of obtaining my money back or at the very least it is going to be incredibly difficult
I do not see how a casino that is versed in transferring money all the time can stuff something like this up so wondering if they did the reversal at all
I am writing this to find out what the best way forward would be, if I make contact with them without an account then they will just ignore me
I could do a charge back through my bank and will have the money immediately (my bank instantly credits any disputed amount back) however I would prefer the casion did the right thing
Found out that I picked Austria instead of Australia - my mistake
They do not service Australia and so I cannot use the money I deposited on their site using Mastercard
Cut a long story short the only way to give me my money back was to reverse the charge on my card which the help desk operator said had been done and I thanked her for her time
I noticed the charge on my credit card and left it for a week or so even though on a CC it should be instant
Today I looked in and it has confirmed that the charge was made and no reversal took place
I go to log back in under my account and they have removed my account so I now have no way of obtaining my money back or at the very least it is going to be incredibly difficult
I do not see how a casino that is versed in transferring money all the time can stuff something like this up so wondering if they did the reversal at all
I am writing this to find out what the best way forward would be, if I make contact with them without an account then they will just ignore me
I could do a charge back through my bank and will have the money immediately (my bank instantly credits any disputed amount back) however I would prefer the casion did the right thing