Hello to you all.
I wonder if anyone can see what i have done wrong here?
I signed up to Carnival casino a while ago and since then they have told me I would not be getting paid and now I really don't known what to do...
I started by placing 100 pound hands on blackjack. Their bet max. I managed to win quite big and decided not to play as risky. So remembering i had to wager a certain amount i reduced my bet size.
They come back to me with the below. (I cant see how what i did was wrong although they have come back with these accusations)
Dear Bianca,
After a thorough investigation, your account ............... has been found in contravention of our Promotional Terms and Conditions. We must draw your attention to the particular condition:
"11.6 Your use of any Bonuses is subject to our review for irregular playing patterns. To ensure fair gaming, we consider low margin, equal, zero bets or hedge betting to be irregular gaming for the use of Bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets on any single game that sums over the value of seventy percent or more of the bonus credited with the intention of clearing the Bonus until the release requirements have been met; (ii) if we suspect you have attempted to use a Bonus contrary to the spirit of the promotional offering; (iii) if we suspect that you have sought to deviously profit from a Bonus offered by us in good faith (for example, the acceptance of a Bonus, wagering the minimum amount and immediately withdrawing the funds). In the event that we deem that an irregular playing pattern has taken place, we reserve the right to prevent you from cashing out Player Account funds and/or withhold any of your winnings derived from your use of the Bonus."
The above chart shows your first and second (last) game session in the casino followed by screenshots of your game sessions for showing your betting patterns. As you can see you hade an average bet of £110 when you started playing. After you doubled up you started playing the same game with an average bet of £11 to safely complete the wagering requirements of the bonus you received.
In light of the exploitative nature of these actions, which directly contravene the standard terms and conditions, we will be annulling the wagers that were placed by you, your original deposit amount of £200 in reference to the your account will be returned to you and your account will subsequently be closed. Please do not attempt to open further accounts across our platforms as the accounts will subsequently closed.
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Thanks Everyone
Bianca
I wonder if anyone can see what i have done wrong here?
I signed up to Carnival casino a while ago and since then they have told me I would not be getting paid and now I really don't known what to do...
I started by placing 100 pound hands on blackjack. Their bet max. I managed to win quite big and decided not to play as risky. So remembering i had to wager a certain amount i reduced my bet size.
They come back to me with the below. (I cant see how what i did was wrong although they have come back with these accusations)
Dear Bianca,
After a thorough investigation, your account ............... has been found in contravention of our Promotional Terms and Conditions. We must draw your attention to the particular condition:
"11.6 Your use of any Bonuses is subject to our review for irregular playing patterns. To ensure fair gaming, we consider low margin, equal, zero bets or hedge betting to be irregular gaming for the use of Bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets on any single game that sums over the value of seventy percent or more of the bonus credited with the intention of clearing the Bonus until the release requirements have been met; (ii) if we suspect you have attempted to use a Bonus contrary to the spirit of the promotional offering; (iii) if we suspect that you have sought to deviously profit from a Bonus offered by us in good faith (for example, the acceptance of a Bonus, wagering the minimum amount and immediately withdrawing the funds). In the event that we deem that an irregular playing pattern has taken place, we reserve the right to prevent you from cashing out Player Account funds and/or withhold any of your winnings derived from your use of the Bonus."
The above chart shows your first and second (last) game session in the casino followed by screenshots of your game sessions for showing your betting patterns. As you can see you hade an average bet of £110 when you started playing. After you doubled up you started playing the same game with an average bet of £11 to safely complete the wagering requirements of the bonus you received.
In light of the exploitative nature of these actions, which directly contravene the standard terms and conditions, we will be annulling the wagers that were placed by you, your original deposit amount of £200 in reference to the your account will be returned to you and your account will subsequently be closed. Please do not attempt to open further accounts across our platforms as the accounts will subsequently closed.
------------------------------
Thanks Everyone
Bianca