Casino Complaint Caribbean Gold changed rules of Black Jack

[poser]

If you play Black Jack in this casino, and you double, this next card to come is sometimes given to the you and somrtimes giveen to the dealer.
And if you try out a more often, you see that all the times when the dealer wouldn't like the card, you get it. If the card is good for the dealer, he gets it.

You can try out this in playmode.

I made some videos of that. Showing that you sometimes get the card, sometimes the dealer.

The casino should at least tell me why it comes to this behavior. But they refuse to answer my mails or chat questions.

EDIT: I recorded some more hand: Now I even had a hand where, after a double, the dealer took 2 cards, then I got one, then the dealer took his last card !!

 

[thelawnet]

A software problem with an English Harbour casino? I'll never believe it.

Have you got the videos? Can you post them on youtube?

 

[poser]

Here is a video

 

[poser]

This wouldn't be the first software bug in this soft (Video Poker ....)

 

[gambblex]

Diese Mdchen sind sehr shn

Girls!!! Girls!!!

 

[thelawnet]

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yikes.

Your ten going to the dealer in the second video when you doubled down 11 is bad....

Probably some special 'bonus game' - I wouldn't worry too much.

 

[poser]

Some special bonus game ??

This is the standard Black Jack game in Caribbean Gold Casino.

I played this in fun mode to record some doubles.

At least the casino has to change the rules section of the game. Because the games behaves against those rules (and the normal BJ rules you see everywhere else).

 

[gambblex]

As I understand this is fun mode?

Was fun bet returned to balance?

Basically in real mode malfunction voids all plays and pays,right?

Anyway,looks(and feels) like a nightmare dream:icon_evil

 

[gambblex]

Maybe this is yet another VT "special"?

Their "Caribbean Stud Poker GAME" emabarrassed me some time ago

Even if dealer was very cute I'd think twice before giving her my 10 to 11 when doubled

 

[thelawnet]

Some special bonus game ??

Sorry, in-joke, a couple of years ago they made their Video Poker double routine so that the ratio of losses to wins was something like 2:1 rather than a fair double. Their eventual explanation, after initially denying anything was even wrong, was that they were writing a 'bonus game' (the world's first bonus game for video poker double up, no less) and accidentally put the code into production.

Have you asked them their explanation for this particular 'malfunction'?

 

[poser]

This is not a video "special"

You can try out this in fun and REAL mode.

The game does this EVERYTIME you double !!!!!!!!!

Try it yourself

 

[JHV]

You can try out this in fun and REAL mode.

The game does this EVERYTIME you double !!!!!!!!!

Try it yourself

That video is amazing. I've played heaps of the new VT Blackjack (with the new graphics) and haven't seen anything like that first hand in your 2nd vid.

How did you make those screenshot videos, by the way? Is it easy to do? I'll try and record some sessions next time I play VT BJ.

 

[gambblex]

I think he uses a program like Camtasia which allows to record everything what happens on a monitor

 

[EHCasino Team]

Hello Poser,

Could you please send an email to support@caribbeangold.com to the attention of the Casino Manager. We would like to review your account play history and version of casino youre using.

JHV said it correctly; we just released our newly improved graphics to our table games about a week ago to all the casino brands. There was a minor graphical display error that created the confusion at the time Poser played the casino. This has since been resolved and no longer exists.

I assure you we are continuously working to provide our players an excellent experience none like any other.

Sincerely,

EHcasino Team

 

[poser]

Hi,

I already sent many mails to that address. Everytime they said it must be my computer speed or so, even after I said I asked a friend to try it, he had the same exp. And, I heard some other EH-Group casinos now use the same "new" soft.

But today they eventually said: "Yes you were right, that was a bug".

They said it has been fixed now. Good. It really looked so bad. If they weren't accredited here...

What I found bad was, that they didn't believe it, even after I provided the video ( one week ago). The first chat agent even just closed the chat, because he thought I wanted to argue for getting money back or so?? I dont know.

BTW: Thats just "Freez Screen Video Capture". A free tool. - absolutly easy. Of cos, you should convert the video after finishing..SIZE does matter.