Hey all, was directed here for help from a poker forum i post on. if anyone can give me advice it would be much appreciated...
So this is a bit of a long story but I'll try to keep it short.
I loves the slots, and signed up for some CD thing i got through the post: £500 free, keep what you win up to £150, that sort of thing. I know they're pretty much a scam, but. like I say, ilove the slots...
I won a bit, and had to deposit to claim winnings. So I used a pay as you go credit card to deposit, cos its a shady looking site. Captaincookscasino.com or something.
The pay as you go credit card is one I got for my missus a long time ago, she is the cardholder, but it is my account. Like to sign in and check balance and stuff is all my details, but her name on the front of card.
The casino account is in my name, and I guess you can see where this is going. Basically, I cleared the bonus and everything, which was well difficult and a complete scam. You have to wager 30x the amount of the bonus (£150) before you can cash out ANYTHING. Even the deposit you made.
But yeah, I actually won £1000, which I wanted to cash out to my bank. Cashed it out all fine.
This is all over about a week period.
today i get this email
According to our records, a credit / debit card registered on your account is not in your name. As per our terms and conditions, any winnings obtained from a credit card purchase which is not in the name of the account holder will be void.
Please click on the link below for the Terms and Conditions.
As per the Terms and Conditions:
"9. If the Credit Card or E-wallet used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino account, then all winnings will be void."
The cashin is void and a check will be sent out in the name of the credit card holder.
Please do not hesitate to contact us if you have any questions or require any further assistance.
Kind Regards,
Rhys
Casino Risk Management.
SO the question is, am i screwed out of the grand?
I have emailed them back saying the card is actually registered to me and my missus is just the cardholder etc. And sent them a screenshot of the account page with my name and address and stuff. But the wording on their terms and conditions is kinda vague to me. Just says if it is "not in the name..."
As far as I'm aware I'm perfectly entitled to use the card. Whatsmore I've used the card loads of times on other sites, such as pokerstars, fulltilt, coral and bingo liner UK with no problems. also seems a little bit dodgy that they were quite happy to sit on the deposit for about a week and only mentioned this when i won and tried to cash out...
So if any legal minds out there can wanna give their opinion, it would be much appreciated.
Or failing that, who do I actually complain to about this sort of stuff?
So this is a bit of a long story but I'll try to keep it short.
I loves the slots, and signed up for some CD thing i got through the post: £500 free, keep what you win up to £150, that sort of thing. I know they're pretty much a scam, but. like I say, ilove the slots...
I won a bit, and had to deposit to claim winnings. So I used a pay as you go credit card to deposit, cos its a shady looking site. Captaincookscasino.com or something.
The pay as you go credit card is one I got for my missus a long time ago, she is the cardholder, but it is my account. Like to sign in and check balance and stuff is all my details, but her name on the front of card.
The casino account is in my name, and I guess you can see where this is going. Basically, I cleared the bonus and everything, which was well difficult and a complete scam. You have to wager 30x the amount of the bonus (£150) before you can cash out ANYTHING. Even the deposit you made.
But yeah, I actually won £1000, which I wanted to cash out to my bank. Cashed it out all fine.
This is all over about a week period.
today i get this email
According to our records, a credit / debit card registered on your account is not in your name. As per our terms and conditions, any winnings obtained from a credit card purchase which is not in the name of the account holder will be void.
Please click on the link below for the Terms and Conditions.
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As per the Terms and Conditions:
"9. If the Credit Card or E-wallet used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino account, then all winnings will be void."
The cashin is void and a check will be sent out in the name of the credit card holder.
Please do not hesitate to contact us if you have any questions or require any further assistance.
Kind Regards,
Rhys
Casino Risk Management.
SO the question is, am i screwed out of the grand?
I have emailed them back saying the card is actually registered to me and my missus is just the cardholder etc. And sent them a screenshot of the account page with my name and address and stuff. But the wording on their terms and conditions is kinda vague to me. Just says if it is "not in the name..."
As far as I'm aware I'm perfectly entitled to use the card. Whatsmore I've used the card loads of times on other sites, such as pokerstars, fulltilt, coral and bingo liner UK with no problems. also seems a little bit dodgy that they were quite happy to sit on the deposit for about a week and only mentioned this when i won and tried to cash out...
So if any legal minds out there can wanna give their opinion, it would be much appreciated.
Or failing that, who do I actually complain to about this sort of stuff?