Resolved Can't get money from video slots

[kristinar]

Hi @Kaliyana & @hadder,

To confirm, we are looking into your issues with priority. Though I cannot say when it's solved, I can promise that we will make sure that you get your money.

Have a fantastic day ahead, everyone.

Kind regards,
Team Videoslots

I also have a issue with my withdrawal for the second time now

 

[Webzcas]

Hi,

I have moved your post into a new thread as the one you posted in is over three years old. Also tagging in @Team.Videoslots for you.

 

[kristinar]

I have played video slots for a year now , usually my withdrawal takes 20 mins , with e-transfer. Last week I made withdrawal for 600 and 100 and have never recieved! Everyday they tell me what 5 business days for a e-transfer? What I fidk even more odd is the same day I deposited 50 and it never reached my account. They again told me wait it will bounce back week later never has?I had a similar issue once before after 3 weeks of investigation and they kept saying oh don't worry we're r will figure it out it's coming they eventually said sorry nothing we can do ?

 

[Webzcas]

Welcome to Casinomeister. I am tagging in @Team.Videoslots who is the forum rep for Videoslots who should be able to assist you.

 

[kristinar]

Thank you!

 

[Team.Videoslots]

Hi there @kristinar,

Withdrawals with E-wallet should be in your account instantly, or within 24 hours max usually.

We have just sent you a private message requesting more details from your side to be able to assist you further.

Feel free to refer to the private message.

Kind Regards,
Luke

 

[kristinar]

I have been emailing you guys for a week and all you keep saying is my money is approved ok your end ! Now you bank a bank statement for Jan 3-7 which I cannot get until beginning of Feb as bank statements only come out few days after last day of month! I've sent you screen shots of all e-transfer coming in so you would see I have not received it !

 

[Team.Videoslots]

Hi @kristinar,

We need your personal details to find your account.

Please reply to our private message with the Email address/username of the account as requested, so that we can check this further from our side and help resolve this matter.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

We can see you just replied.

We will check further for you and will get back to you as soon as possible.

Kind Regards,
Team Videoslots

 

[kristinar]

You team keeps emailing me every single time with different Info I have sent what they want them that's not good enough So I'm not supposed to wait another 4 weeks waiting for a bank statement to come out when an e-transfer would hit my account immediately. I knew there was something wrong now. It's been over a week and I'm still dealing with this

 

[Team.Videoslots]

Hi @kristinar ,

We have advised via private message, we are checking this matter further, and will get back to you as soon as we have any new updates.

Thankyou for your patience, and your understanding. We apologize for this inconvenience.

Kind regards,
Team Videoslots

 

[maxd]

@kristinar , we have received your PAB on this issue and that is now in progress. Please ensure that you have read the PAB Rules as those are now in full effect and you are expected to comply with them in full.

When we have news on your PAB issue we will post in your PAB Ticket.

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader

 

[GourdFollower]

End of the story:

The casino has told us that this issue was resolved.

(Regrettably, the player did not respond to our request for confirmation.)