Can anyone explain comps redemption at Colosseum Casino?

[bernynhel]

The explanation on their promotions page is a little vague and I don't want to be on their leg, needlessly. I understand how comps are earned but apparently redemption is not a DIY thang like at most MG casinos.

It goes like this: "Colosseum Casino will pay your bonus directly into your account from the 10th to the 15th of the month following the one in which you earned the bonus. An e-mail notifying you how much you have won and how many EMPIRES have been carried over in your account will also be sent to you."

Does that mean that they will dribble your converted comps as credits in your account starting on the 10th and dribble til it's all credited by the 15th?

OR

Does that mean that they will credit accounts that have had their comps tallied and converted that are ready to go by the 10th and as they continue to do the math for each account that wasn't ready by the 10th, going forward, they will credit whatever accounts are finished each day until the 15th by which time they will be caught up, comp-figerin'/creditin'-wise?

And is the latter why they haven't had time to answer my 4 emails since yesterday and explain this in detail but, instead, tossed off a quick email saying, basically "thanks for the biz last month and we comped you a $20 its in your account go play" ? I hope that's it but someone must have some history with this.

 

[MiniVegasGroup]

Loyalty scheme at Colosseum

The explanation on their promotions page is a little vague and I don't want to be on their leg, needlessly. I understand how comps are earned but apparently redemption is not a DIY thang like at most MG casinos.

It goes like this: "Colosseum Casino will pay your bonus directly into your account from the 10th to the 15th of the month following the one in which you earned the bonus. An e-mail notifying you how much you have won and how many EMPIRES have been carried over in your account will also be sent to you."

Hi Bernynhel
apologies for creating any sort of confusion with the text on the casino website.

The segment you quoted simply means that the points you accrue throughout one given month will be converted into credits and may be credited any day between the 10th or the 15th of the following month.
The reason for this is that we always credit the Loyalty points on a Friday, as the accreditaton traditionally comes with a promotion called Loyalty promotion that starts on the Saturday and ends on the Monday of the following week.

So no hidden tricks there-we simply reserve the option to credit on one of those 5 days, but you will find that the bonus is always credited on a Friday.

In regards to the sloppy service you have received, please accept my most sincere apologies on behalf of the group.
If that is not too much hassle, please send me a private message with copy of the replies you were sent-they should be signed by the operator who looked after the issue.
I can assure you I will personally take action to ensure the operator(s) in question are talked to.

Looking forward to your reply.

Mike.

 

[bernynhel]

Wow! You are on the J-O-B, Mike! Thanks a million for the swift attention.

Hey! I said HEY!!! All a you CASINO REPS out there SEEING this? Do NOT try n BS me cuz I can hear you BREATHING!! THIS RIGHT HERE IS HOW HIGH MIKE SET THE BAR FOR EXCELLENCE IN REP-DOM!!!

 

[chayton]

Mike's da man. I've got him on speed dial!

 

[BingoBomb]

With so many choices out there, it's great to be able to narrow it down to places that care about player opinions and respond to them quickly. Nice going Mike & Colosseum!

 

[MiniVegasGroup]

Wow! You are on the J-O-B, Mike! Thanks a million for the swift attention.

Hey! I said HEY!!! All a you CASINO REPS out there SEEING this? Do NOT try n BS me cuz I can hear you BREATHING!! THIS RIGHT HERE IS HOW HIGH MIKE SET THE BAR FOR EXCELLENCE IN REP-DOM!!!

Ah you all make me blush!Cindy, Bernynhel and BingoBomb, thank you so much for the nice comments: you just put a smile on my face first thing on the shift-believe me, rare, rare thing!:notworthy

Bernynhell, thank you for sending me the PM I requested, I am on the case-you will receive a PM from me in a matter of minutes.

You all have a great day and thanks again for your kind words

Mike.

 

[chayton]

...you just put a smile on my face first thing on the shift-believe me, rare, rare thing!:notworthy

Mikey doesn't usually start smiling til the END of his shift!

 

[MiniVegasGroup]

Mikey doesn't usually start smiling til the END of his shift!

Ah ah ah especially on a Friday!!!