- Joined
- Jan 20, 2004
- Location
- Saltirelandia
Does this describe your situation? You've played at one of their sites, taken a bonus, etc. At some later date you play at another site, another bonus, and BOOM! They say you've violated their Terms and nail you for "bonus abuse" or whatever. Bottom line is they confiscate your winnings and pretty much end the conversation there.
In particular it's these 888/Cassava Terms that I'm referring to here:
FYI, there may be variations on these Terms at the individual sites. For whatever reason they seem to have buried the T&Cs at many of their sites making them harder than ever to get at.
The problem: they never say what other sites are theirs! They've published partial lists, occasionally refer to a few connected sites, but in all the years I've been doing what I do I've never seen complete disclosure of all the Cassava sites including their many white labels. The most complete list I've ever seen can be found via the list of "licensed operators" Old / Expired Link -- the Remote Gambling page at gibraltar.gov.gi -- but that information may or may not be complete and certainly isn't disclosed at all of the individual white labels.
So ... how is player supposed to know that they are breaking the "have or previously had an account with any of the websites owned or operated by the Company" clause? The point is you can't, you'll only know for sure that a site you've played at is "owned or operated by the Company" when they tell you it is. So they can confiscate your winnings for something you could not reasonably have known or prevented.
Why do I care? To make a long story short there is a SLIM chance that we may be able to raise this specific issue with the Gibraltar regulator. The issue came up at ICE in London a couple weeks ago and there's a chance that we may get access to the powers that be. That's not a common occurance so I'd like as much data in my case file as I can get in order to support and press the issue, should the opportunity present itself.
If you've been caught in this situation please let me know, either here, via PM or the Link Outdated / Removed. Obviously I cannot guarantee any results but your information will be added to my file and possibly used if and when we are able to present the issue to the Gambling Commissioner.
I repeat, this is specifically for cases involving so-called "bonus abuse" related to having taken a bonus at one or more 888/Cassava properties. If the properties involved clearly declare themselves to be 888/Cassava then your case may not be relevant to our file.
If you have any questions or concerns please feel free to ask.
Regards,
Max Drayman, Player Complaints Manager, Casinomeister.com
See Related Threads:
In particular it's these 888/Cassava Terms that I'm referring to here:
FYI, there may be variations on these Terms at the individual sites. For whatever reason they seem to have buried the T&Cs at many of their sites making them harder than ever to get at.
The problem: they never say what other sites are theirs! They've published partial lists, occasionally refer to a few connected sites, but in all the years I've been doing what I do I've never seen complete disclosure of all the Cassava sites including their many white labels. The most complete list I've ever seen can be found via the list of "licensed operators" Old / Expired Link -- the Remote Gambling page at gibraltar.gov.gi -- but that information may or may not be complete and certainly isn't disclosed at all of the individual white labels.
So ... how is player supposed to know that they are breaking the "have or previously had an account with any of the websites owned or operated by the Company" clause? The point is you can't, you'll only know for sure that a site you've played at is "owned or operated by the Company" when they tell you it is. So they can confiscate your winnings for something you could not reasonably have known or prevented.
Why do I care? To make a long story short there is a SLIM chance that we may be able to raise this specific issue with the Gibraltar regulator. The issue came up at ICE in London a couple weeks ago and there's a chance that we may get access to the powers that be. That's not a common occurance so I'd like as much data in my case file as I can get in order to support and press the issue, should the opportunity present itself.
If you've been caught in this situation please let me know, either here, via PM or the Link Outdated / Removed. Obviously I cannot guarantee any results but your information will be added to my file and possibly used if and when we are able to present the issue to the Gambling Commissioner.
I repeat, this is specifically for cases involving so-called "bonus abuse" related to having taken a bonus at one or more 888/Cassava properties. If the properties involved clearly declare themselves to be 888/Cassava then your case may not be relevant to our file.
If you have any questions or concerns please feel free to ask.
Regards,
Max Drayman, Player Complaints Manager, Casinomeister.com
See Related Threads:
Last edited by a moderator:
