Does anybody know what has happened at Brandy casino? i have funds in my account and also am unable to connnect!
Andr
I had 605 USD on my account in Brandy Casino. I wrote them 2 e-mails, in which I asked when they will be on-line again and I inquired about how I could withdraw my money since I am unable to access the Cashier section of the casino.
They ignored my inquiry about the money and only wrote me that they were having temporary technical problems.
In my third e-mail I wrote them I was afraid they were going to steal my money and that if they fail to respond properly, I would have to take some action. However, I put it decently; I also told them they were an excellent casino for me before, etc. but that their lack of communication made me worried and that I had heard stories about excellent casinos going rogue (I made a point of using this "Casinomeister-coined term"
).
They responded by saying that their financial experts were unavailable at the moment and that they would make them look into my matter. I thought, uh-oh, this does not sound good.
BUT the next day, on Saturday (!!!), money arrived to my MB account. All the 605 USD.
I also started a thread on their forum (I don't know the URL but the link is on the casino's website) and described my situation; you can probably still find the thread there; they renamed it to something like "Withdrawal carried out; matter resolved". However, it will be probably buried there under the loads of spam, which is flooding that forum.
I wish you good luck. I was a very frequent and regular player at that casino for more than half a year and they ALWAYS paid me my withdrawals within HOURS (something like 12 hours was the maximum).
It was not until they went off line that I noticed they are "not recommended" here...
To sum it up: I recommend that you write to their customer support e-mail and tell them you want to withdraw the money.
I wish you good luck and I hope that the procedure that worked for me will also work for you. I think I got my money about 2 weeks ago.
