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Brandy, whats going on?

Discussion in 'Online Casinos' started by YuraK, May 7, 2008.

    May 7, 2008
  1. YuraK

    YuraK Webmaster webmeister

    Occupation:
    webmaster
    Location:
    Russia
    Does anyone have info on Brandy? I've heard that they do not work for about 2 weeks (no connection to server). Support gives rare replies about technical problems, nothing on their own forums...

    Maybe they have problem with PlayTech or what?
     
  2. May 7, 2008
  3. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Looking at their winners list, looks like there havent been many players there since sept 06
     
  4. May 13, 2008
  5. anormannk

    anormannk Dormant account

    Occupation:
    ad
    Location:
    oslo
    Need some answers...

    Does anybody know what has happened at Brandy casino? i have funds in my account and also am unable to connnect!

    Andr
     
  6. May 13, 2008
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Note that a Warning was issued against Brandy back in February '07 and they ended up on the "Not Recommended" section of the Rogue Pit.
     
    1 person likes this.
  8. May 13, 2008
  9. Janek12

    Janek12 Senior Member

    Occupation:
    Translator
    Location:
    Europe
    I had 605 USD on my account in Brandy Casino. I wrote them 2 e-mails, in which I asked when they will be on-line again and I inquired about how I could withdraw my money since I am unable to access the Cashier section of the casino.
    They ignored my inquiry about the money and only wrote me that they were having temporary technical problems.

    In my third e-mail I wrote them I was afraid they were going to steal my money and that if they fail to respond properly, I would have to take some action. However, I put it decently; I also told them they were an excellent casino for me before, etc. but that their lack of communication made me worried and that I had heard stories about excellent casinos going rogue (I made a point of using this "Casinomeister-coined term" :)).
    They responded by saying that their financial experts were unavailable at the moment and that they would make them look into my matter. I thought, uh-oh, this does not sound good.
    BUT the next day, on Saturday (!!!), money arrived to my MB account. All the 605 USD.
    I also started a thread on their forum (I don't know the URL but the link is on the casino's website) and described my situation; you can probably still find the thread there; they renamed it to something like "Withdrawal carried out; matter resolved". However, it will be probably buried there under the loads of spam, which is flooding that forum.

    I wish you good luck. I was a very frequent and regular player at that casino for more than half a year and they ALWAYS paid me my withdrawals within HOURS (something like 12 hours was the maximum).
    It was not until they went off line that I noticed they are "not recommended" here...

    To sum it up: I recommend that you write to their customer support e-mail and tell them you want to withdraw the money.

    I wish you good luck and I hope that the procedure that worked for me will also work for you. I think I got my money about 2 weeks ago.
     
    Last edited: May 13, 2008
  10. May 14, 2008
  11. anormannk

    anormannk Dormant account

    Occupation:
    ad
    Location:
    oslo
    thank you

    temporary technical problems......thats what they tell me too. thank you for your positive reply. I have been a member for 4 years and never had any problems at all ,their support are great and i always got paid. I will try further emails and hope to get my 2200$ i still have in my account.
    Brgds Andr
     
  12. Oct 27, 2008
  13. Ugy

    Ugy Dormant account

    Occupation:
    CEO
    Location:
    Spain
    BrandyCasino, News in October...

    Hello,

    I contacted to Brandy casino some days ago, and received this response:

    Code:
    Dear player,
    
    Thank you for contacting Brandy Casino Support!
    
    The casino is in the process of changing its owners,
    so it doesn't work at the moment.
    Sorry for the inconvenience.
    
    Best wishes,
    
    Julia
    Brandy Casino Support
    Anybody have more news?

    Thanks.

    Ugy
     

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