With the likes of a software rep like that, it was never about engaging with 'players' and addressing concerns, it was simply salesmanship.
And once fully established, the gripes of a few disgruntled CM players would have placed around 30 positions behind 'Must empty the paper bin in the office' to said rep, if even with the supposed same people, and not some BTG pleasure-bot.
Now as trash as their behaviour's been towards CM folk, it matters little in the grand scheme of things, with CM and its kind simply archaic curios to copy & paste their copy & paste slots on, with Social Media having long been the favoured method to
spam their shit reach out to prospective new
suckers players via paid
soulless performing monkeys influencers, because it just makes business sense.
They may be a lot of things, but it's safe to say 'ethical' isn't one of them