Bluvegas - holding my balance - warning

[maosk21]

So, i've played at a casino called bluvegas.com. MGA licenced casino.

Deposited around around 4000 euro maybe & withdrawn 3100 euro + 1900 euro(this one is pending & is the one i have problem with).

I do never take any bonuses, so they are bonus free deposits.

Anyway the problem started when trying to withdraw the last 1900 euro.

I had preperad myself that i need to verify my account, so i asked kindly in the customer support if i could do that in advance.

It was no problem, got a mail adress to send all the docs to & so i did.

Short after i got a response in my mail that said it was all verified.


it goes around 2 days, and i get a new mail that i need to verify my account. This time with links which i was supposed to visit and upload the requested documents. And also they scanned my face with my webcamera...... To verify ID.

All good, and i got "successfull" on both id, and the bill to prove my adress.

Now today 8/4, i asked in customer support how my withdrawal was going, and they said that They NEVER recieved my documents & that i need to resend them.

And so i did.

So now ive sent my documents to them 2 times, to the same e-mail. And also uploaded via LINK earlier.

Either they dont know what they are doing, or they are trying to hold my balance so i play it a way.

I will keep you updated on how it goes. But right now, i'll wait "2"more days", again....

I have all chat history etc, that i saved. But not posting it here yet.

Anyway. ill keep you updated.
Neverhad this experience on a casino before!

 

[razor8]

Either it's a case of the left hand not knowing what the right one is doing or they're stalling.

Knowing how shitty most casinos customer service is, I'd wager on them just having no idea what's actually going on.

Either way, hope you get your money.

 

[maosk21]

So i had some customer support chat tonight. I will keep you updated if they actually proceed with my withdrawal. Seems like they got a bit stressed when i shared the link to here.....

Why can't casinos just be smoooth! They have an edge anyway! I really hate this stalling,

Me: I havnt recieved my withdrawal yet, what's happening??
Jonathan: Hello, I am Jonathan. I will be helping you today22:44
Me: Withdrawal was made: 2021-04-05 22:05:1922:44
Jonathan: Hello Martin.22:44
Jonathan: Please give me a few minutes to check that for you.22:44
Me: olk22:45
Jonathan: Thanks for waiting.22:48
Jonathan: As i can see the withdrawal process was resumed after the account verification was completed today.22:49
Jonathan: I kindly ask you for a little more patience.22:49
Me: sure! though, ive never experinced a slwoer casino when it comes to withdrawals. like refuelcasino handles my withdrawal exactly when i click withdraw. Its instant. Why this time?22:50
Jonathan: The withdrawals are not automatically approved, but individually processed.22:51
Jonathan: I ask for your understanding.22:51
Me: well in customer aspect of view i dont understand, beacause, you seem oldschool when it comes to withdrawals. i mean i've waited 5 days? Thats not rly ok. and i think im not gonna be back here beacause of that. cause other casinos are so much more smooth. Its important for a customer to feel safe when its about money. And i havnt got that impression from you. Not compared to oother sites that handles this stiff in like max 5 hours22:53
Me: nothing against you, you are customer support22:54
Me: so i dont blame you22:54
Me: just the process22:54
Me: it's oldshool22:54
Me: especially when your terms say max 24 hours22:55
Jonathan: Please note that according to our terms and conditions:22:57
Jonathan: We shall be processing withdrawals within 2 business days of the request and not earlier of you providing all due diligence documentation required.22:57
Me: yes!22:58
Me: i requested 4-5 days ago22:58
Me: requested on Monday22:59
Jonathan: Kindly note that it's processed after due diligence is completed, as also specified. That happened today.23:01
Me: not really!23:01
Jonathan: I understand that it may be inconvenient for you. My apologies.23:01
Me: i verified my account like 6-7 days ago, and got confirm respons on mail23:02
Me: then i went to chat here, and aksed. And they said i i never got any mail23:02
Me: sorry dont have the power to explain again23:02
Me: you can read my story here23:02
Me: https://www.casinomeister.com/forums/threads/bluvegas-holding-my-balance-warning.94555/23:02

Jonathan: My apologies. As i can see in our system your account was verified yesterday, not today.23:05
Jonathan: And now your withdrawal is in process.23:05
Jonathan: You may expect to receive the confirmation in the next days.23:06
Jonathan: May i assist you somehow else?23:07
Me: okey! i hope i dont have to get back here, it take so much time for me and you23:09
Me: I just want a smooth experience thats all23:09
Jonathan: That's totally understandable.23:09
Jonathan: Thanks for contacting us, please feel free to do so again if you need any further assistance. Have a nice day.

 

[maosk21]

Would love a reply from the casino itself if they are a member of this site.
Why did i have to verify myself 3 times?

And why did you deny that you didnt get my mails? As a programmer, devops worker, i have checked the status of all my mails sent to you, and they have all been recieved.

 

[Kenji85]

Pretty sure they don't have a rep here given I don't even see a review of there site. So this forum has nothing to do with them. AFAIK.

 

[maosk21]

Pretty sure they don't have a rep here given I don't even see a review of there site. So this forum has nothing to do with them. AFAIK.

This forum has to do with any casino. This is gammix LTD & they have like 10 casinos+.

All are MGA casinos, which according to my experience allways trusted and pays.

 

[razor8]

You're probably going to get your money, but I wouldn't play there anymore. If it's such a hassle just to get a normal withdrawal then imagine what happens when there's some real problem.

 

[chiya]

This forum has to do with any casino. This is gammix LTD & they have like 10 casinos+.

All are MGA casinos, which according to my experience allways trusted and pays.

Wtf are you on about? This site doesn't have relations with every casino in existence.

Also I am pretty sure that threatening casino that you're going to post, or have posted to casinomeister, will only have negative impact on your case if you end up doing a PAB.

This forum isn't some threatening tool for you to use against casinos to make them feel pressured to pay.

If you need money so desperately that five days is the be all end all for you then maybe you shouldn't be gambling at all. The CS respectfully let you know that the W/D was halted while you were being verified which is pretty normal. I can't imagine being so impatient that I would immediately threaten casino + post here after just a handful of days.

 

[razor8]

Wtf are you on about? This site doesn't have relations with every casino in existence.

Also I am pretty sure that threatening casino that you're going to post, or have posted to casinomeister, will only have negative impact on your case if you end up doing a PAB.

This forum isn't some threatening tool for you to use against casinos to make them feel pressured to pay.

If you need money so desperately that five days is the be all end all for you then maybe you shouldn't be gambling at all. The CS respectfully let you know that the W/D was halted while you were being verified which is pretty normal. I can't imagine being so impatient that I would immediately threaten casino + post here after just a handful of days.

It shouldn't take over a week to be verified and get your money. That was slow 10 years ago not to mention in 2021.

These casinos don't seem to get it. Most people won't ever come back to a casino if the withdrawal process is as painful as this.

I'd get a bit pissed off also if they'd ask for the same docs for a third time. I'd just wonder about how they're handling my docs if they just seem to disappear into an abyss to never be seen again. Not exactly something that raises confidence in them.

Maybe we should start asking them for documentation about how they store sensitive information? And then ask again. And then again. See how they like it.

 

[chiya]

It shouldn't take over a week to be verified and get your money. That was slow 10 years ago not to mention in 2021.

These casinos don't seem to get it. Most people won't ever come back to a casino if the withdrawal process is as painful as this.

I'd get a bit pissed off also if they'd ask for the same docs for a third time. I'd just wonder about how they're handling my docs if they just seem to disappear into an abyss to never be seen again. Not exactly something that raises confidence in them.

Maybe we should start asking them for documentation about how they store sensitive information? And then ask again. And then again. See how they like it.

Be that as it may, if you start threatening casinos you'll find that some will not take it so kindly. And I am almost 100% certain that in the forum rules (if not, then in PAB rules) it states you must not use CM as something to threaten casinos with.

 

[Kenji85]

This forum has to do with any casino. This is gammix LTD & they have like 10 casinos+.

All are MGA casinos, which according to my experience allways trusted and pays.

I know what this forum is.

But you literally just started posting questions in a thread. You directed the questions at the casino. Then you want what to happen? They magically find the thread to answer your question?

That is what I meant by this forum has nothing to do with it. That casino and the entire group don't have reps here. Therefore there is no way anyone here can give you any answer from the casinos side.

I hope you get your money and I am pretty sure you will. Good luck!

 

[razor8]

Be that as it may, if you start threatening casinos you'll find that some will not take it so kindly. And I am almost 100% certain that in the forum rules (if not, then in PAB rules) it states you must not use CM as something to threaten casinos with.

Oh boohoo, call the cops and buy some tampons will ya.

 

[maosk21]

Wtf are you on about? This site doesn't have relations with every casino in existence.

Also I am pretty sure that threatening casino that you're going to post, or have posted to casinomeister, will only have negative impact on your case if you end up doing a PAB.

This forum isn't some threatening tool for you to use against casinos to make them feel pressured to pay.

If you need money so desperately that five days is the be all end all for you then maybe you shouldn't be gambling at all. The CS respectfully let you know that the W/D was halted while you were being verified which is pretty normal. I can't imagine being so impatient that I would immediately threaten casino + post here after just a handful of days.

Have you even read my experience? They are saying they havn't got my docs, even though i tracked my mails & seen delivery success.
I've sent the same docs 3 times beacasue they said they never got them.

This is why my alarm bell is ringing, and that's why i created this thread.

i dont need the money baad, but it's a pretty big withdrawal, and all signals the casino has given me, makes me think they are stalling it.

Don't you?? I mean trustly is instant, and it's like a click for them.

Why do you even care if i need it bad or not? It has nothing to do with this issue at all.

Also i didnt threaten them, i told them to read my story, beacasue i didn't wanna sit and type on my mobile forever, when everything is here.

Please don't go in to personal matters. It is not what this thread is about.

I knew someone would bring this up, about "threatining tool", but hey. I kindly asked them to read my story.
And if that's threating, i dont really care.

Took a quick look on your earlier posts in this forum, they are like all negative. Hope you can be happy soon!

 

[Gaz237]

Oh boohoo, call the cops and buy some tampons will ya.

You have been a member here for 8 days and you feel it's ok to speak to members who have been here for years in that manner?.

Learn some respect, or go take a long walk off a short plank.

 

[razor8]

You have been a member here for 8 days and you feel it's ok to speak to members who have been here for years in that manner?.

Learn some respect, or go take a long walk off a short plank.

You first.

Spoiler: Potty mouthed troll

Oh and I'm sorry, seems like you're the one on your period.

Fuck off and please delete my account. Bunch of pansies all round. No wonder the forum is almost dead.

Good day to you sir and go fuck your mother in her aids infested asshole.

 

[aceking123]

Charming................

 

[maxd]

Charming................

Indeed. Potty mouthed troll reminds me of someone ...
Anyway, dunover beat me to it, adios shitbird.

 

[maosk21]

update
i Got my withdrawal after like 10 days,

Not really okey in my opinion, when lots of casinos pays instantly nowadays with like paypal, skrill, trustly and so on.

I will probably never deposit here again.

Especially because of how they handle this issue. No one had a clue what was going on.

Some of customer suuport said it was verified. Some said i had to send again to another mail. And another one said i had to visit some links.....

 

[Villehonkonen]

Same problem here.. waiting over 4ke withdraw now 6 days. They say that the documents are not approved, but i have email 5 days ago that the account is verified.

 

[Villehonkonen]

9 days and i got the withdraw completed. I need to say 3 times that i will write this to GMA / Casinomeister complaints and last i say that i will report VISA to cancel all my deposits (the deposists before win was bigger) because this is a scam.. it takes after that 5mins to complete the withdraw.