Resolved BlueSQ has frozen my account!

anders

Dormant account
Joined
Aug 6, 2010
Location
Skjern/Denmark
Hi everyone! It's sad that my first post on this forum is a complaint, though, in other way, I wouldn't search for it in google :D Ok, the thing is that I've recently registered in BlueSQ casino and made a deposit of 2500EUR (~18k danish krones), and won on a Royal Roulette by betting on Red. All in all, my total balance was 5000EUR. I've succesfully made a withdrawal back to my debit card and made a remaining 2500 withdrawal to Neteller account. The next day I've found out that my account is frozen. After contacting support, I've been told that my account is on security check because of my strange play. I never had any bonuses, nor I've been cheating (except betting such a big sum). Live support haven't been too much interested in telling me what has happened, except that this situation is "not usual". I'm writing this post just to know if any one had similar experience with this casino? Thanks
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Hi Anders,

I've played at Blue Square for years with no issues. Difficult to know why they have done this but you have two things that coupled, could raise a suspicion. Betting consistently on a single colour might be unusual but doesn't warrant any major oddity IMO, but you have the unfortunate distinction of being from Denmark which, because of a higher than normal occurence of (unspecified) player fraud in the past apparently, is a jurisdiction that casinos often closely watch.

They may have decided that the two together warrant further investigation. The one thing I can say is that Blue Square are a very reputable outfit and they are licenced in Alderney which is a strict jurisdiction and also has a fairly well regarded disputes channel so if you get issues with being paid, that could be a worthwhile option.

Good luck.
 

anders

Dormant account
Joined
Aug 6, 2010
Location
Skjern/Denmark
I've played at Blue Square for years with no issues. Difficult to know why they have done this but you have two things that coupled, could raise a suspicion. Betting consistently on a single colour might be unusual but doesn't warrant any major oddity IMO, but you have the unfortunate distinction of being from Denmark which, because of a higher than normal occurence of (unspecified) player fraud in the past apparently, is a jurisdiction that casinos often closely watch.

They may have decided that the two together warrant further investigation. The one thing I can say is that Blue Square are a very reputable outfit and they are licenced in Alderney which is a strict jurisdiction and also has a fairly well regarded disputes channel so if you get issues with being paid, that could be a worthwhile option.

Good luck.

Thank you Simmo. I see. I'm not willing to blacken their reputation, but it seems to me that they're not going to inform me or something. I haven't recieved any email from them regarding this issue and live support doesn't say much either. If they're on some investigation, they could inform me about that. I've raised the topic in case BlueSQ's rep can say anything regarding this situation.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well, they DID say it was because of "strange play", rather than fraud.

There are many Roulette systems doing the rounds, but they do NOT work unless there is a BONUS involved.

Casinos that take actions like this only add to the suspicions that their games are NOT random, and CAN be beaten by "systems".

Maybe this is not simply betting on red, but using some kind of Martingale progression resulting in some very large bets. Martingale DOES work when bonuses are involved, because players switch to a "grind" once a Martingale has built them a decent balance. It does NOT work in the long term, even though it might APPEAR to work in individual sessions. Martingale usually fails on the biggest "table max" bet after a long sequence of consecutive losses, in this case a long sequence of Black would have finished the OP off. Once max bet has been reached, the player can no longer play the system correctly, even if they have the bankroll to do so.
 

anders

Dormant account
Joined
Aug 6, 2010
Location
Skjern/Denmark
Well, as I've mentioned before, that was a single bet. I've heard about Martingale and once succesfully used it in Eurocasino (that was long ago, don't remember the exact name), but, again I say, this was a single bet, just because I had been thinking that it was my lucky day )
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
anders:Well, as I've mentioned before, that was a single bet.
They too might have the clause" certain percentage per bet only" thing..could this casino also have this where if you bet the whole thing, you're SOL??

>
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well, as I've mentioned before, that was a single bet. I've heard about Martingale and once succesfully used it in Eurocasino (that was long ago, don't remember the exact name), but, again I say, this was a single bet, just because I had been thinking that it was my lucky day )

Ah, you deposited €2500, bet €2500 on red, won, and then withdrew the €5000.

Looks like their concern might be money laundering, rather than "cheating" at Roulette.

Most players would play on after that win, rather than withdrawing straight away.

You will have to show that the initial €2500 was "clean" money, and was yours to bet.

If you get nowhere with them after a couple of weeks, take the case to Alderney, who will look at the evidence, and look into whether the money is yours, and clean.
 

anders

Dormant account
Joined
Aug 6, 2010
Location
Skjern/Denmark
They too might have the clause" certain percentage per bet only" thing..could this casino also have this where if you bet the whole thing, you're SOL??

>

What do you mean by saying "SOL"? Sober you mean? Well, yes :)

Ah, you deposited €2500, bet €2500 on red, won, and then withdrew the €5000.

Looks like their concern might be money laundering, rather than "cheating" at Roulette.

Most players would play on after that win, rather than withdrawing straight away.

You will have to show that the initial €2500 was "clean" money, and was yours to bet.

If you get nowhere with them after a couple of weeks, take the case to Alderney, who will look at the evidence, and look into whether the money is yours, and clean.

Ok, perhaps they could ask for documentation from me if they're suspecting me in money laundering. What kind of investigation is that... And regarding Alderney, I'll take this into account, thanks
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
...but, again I say, this was a single bet, just because I had been thinking that it was my lucky day )

Ah OK. That certainly changes the perspective. A single bet of that magnitude is a huge red flag - especially from someone in a country that is already regarded as a risk area - and also if you are a recent depositor and would explain the investigation. Be interesting to see what they eventually say.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Well, this was resolved in a pretty quick fashion!

I could see that such a large single bet is perhaps unusual, and a short period of investigation is not unreasonable.

Resolved within the same day is :thumbsup: in my books.

Congratulations on your win.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Well, this was resolved in a pretty quick fashion!

I could see that such a large single bet is perhaps unusual, and a short period of investigation is not unreasonable.

Resolved within the same day is :thumbsup: in my books.

To be fair, Blue Sq. have a very good rep but then so do all Wagerworks casinos. A Licence in Alderney combined with a contract from Wagerwoks (who are owned by IGT) is IMO as close to a guarantee of quality as you're likely to find in this industry. And the good news for Americans is that because Wagerworks/IGT never allowed US players, have games that are familiar to B&M casinos and are squeaky-clean in terms of reputation, I wouldn't mind betting that if and when the US re-opens regulated, they will be among the first back into the market. In fact, if the US politicians have any sense at all, they'd actually INVITE them back in!

Quite the ornery blue muppet, aren't we??? :p

LOL. Stop using words I have to look up Jod :p
 
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