Baptism by Fire Blue Square and Grosvenor Casinos are back!

[The Dude]

Let's welcome Blue Square and Grosvenor Casinos back to Casinomeister - they were listed here for a couple of years, but fell off the face of the Earth (at least in Casinomeisterland) - we're welcoming them to a short stay in the Baptism by Fire section (30 days) since they have been here before

https://www.casinomeister.com/accredited-casinos/

Powered by IGT, run by Rank Interactive, and licensed by Alderney. You can't get more solid than that. Any issues, please contact their rep Jelena.

https://www.casinomeister.com/forums/members/

 

[ChopleyIOM]

Very sensible WR on the SUB, 20x deposit which is pretty rare these days.

Would be interested if the rep could let us know which maths model they've chosen for the slots that support an 'operator choice', such as Siberian Storm and Coyote Moon.

 

[dionysus]

Ok looking site, love Cleopatra; too bad Canadians can't play it unless they go to a land-based.

 

[threescatters]

Blue sq are very good I think. Glad to see them get the thumbs up here

Best thing about them imo : they have the novamatic slots!

 

[eliza]

I have never really had any problems with Blue Square myself over several years. Anyone know why they fell out of favour with CM?

 

[The Dude]

I have never really had any problems with Blue Square myself over several years. Anyone know why they fell out of favour with CM?

They never fell out of favor. One of the requirements for being on the site is to have a rep in the forum. Months ago (or longer - can't remember) the rep left and no one took his place...so it was adios amigo. Just recently a new rep has joined the forum, and she requested to come back on board. So IMO - not a problem.

 

[mattsgame]

Wish the Australian government would get their act together, I would kill to be playing IGT and Aristocrat etc online.

 

[smcinoz]

Wish the Australian government would get their act together, I would kill to be playing IGT and Aristocrat etc online.

 

[Jelena]

Thanks a lot everybody for the warm welcome! Just one thing to clarify - both Bluesquare and Grosvenor are part of the same group - Rank Interactive, however, the casinos differ slightly in choice of games, offers and some other things. However, the good things is that indeed both of the brands have a wide choice of Novomatic slots, as well as ITG and the Playtech download casino. Still, would be great to know more about what you think of Grosvenor in particular!

It's really a pity to have a rather extensive list of restricted countries due to the legislation... Let's hope it does change.. Some time.. In the future

Would be interested if the rep could let us know which maths model they've chosen for the slots that support an 'operator choice', such as Siberian Storm and Coyote Moon.

Hehe, not sure what exactly you mean here

 

[The Dude]

I've just corrected the thread title to name both casinos - Blue Square and Grosvenor Casino - since these are two separate distinct casinos in the same group

 

[threescatters]

I've just corrected the thread title to name both casinos - Blue Square and Grosvenor Casino - since these are two separate distinct casinos in the same group

See I think this is a good group, and I have always enjoyed playing with them but this is the problem I have....(It's not a serious one, just one thats confusing for me)

I am not so sure whats distinct in this group and whats not.....I mean they have loads of places you can log in with the same details as bluesq and you are not allowed to open accounts at different ones, despite it all being very confusing as they are made to look like seperate entities. Its also usually very unclear what you can claim in terms of bonuses and what you cant at the different places. I mean I have a bluesq.com account, does that preclude me from signing up at gcasino? or gcasino poker? I get told it does. Its all VERY confusing and not easy to fathom. My way of fathoming it out is just not to claim anything and only play at bluesquare lol. I get a bit annoyed when I constantly get flyers for gcasino.com at my local b&m with sign up offers on them but I think I cant try because I have a bluesq account etc etc...

Sorry for that long winded explanation! I still like playing at bluesq a lot.

 

[rainmaker]

Originally Posted by ChopleyIOM
Would be interested if the rep could let us know which maths model they've chosen for the slots that support an 'operator choice', such as Siberian Storm and Coyote Moon.

Hehe, not sure what exactly you mean here

Welcome back to the forum



The product manager for IGT Interactive (Bonkerjerks) wrote on this forum:

-As for trust, the RTP numbers are accurate. The fact is, we create multiple math models for most of our games, both online and in casinos. We cannot dictate which math model a casino wishes to use, so we have to list the RTP as a range. A tip to the range, you can know that one math model is the lowest and one is the highest number. In cases where there are more than two math models, we might have one or two more in-between those numbers.

This is probably what ChopleyIOM referred to (your chosen math model will affect TRTP)

Please correct me if I am wrong ChopleyIOM

 

[rainmaker]

Wish the Australian government would get their act together, I would kill to be playing IGT and Aristocrat etc online.

Yes, Norwegians have the same problem. We are not even allowed to play in fun mode

 

[ChopleyIOM]

The product manager for IGT Interactive (Bonkerjerks) wrote on this forum:

-As for trust, the RTP numbers are accurate. The fact is, we create multiple math models for most of our games, both online and in casinos. We cannot dictate which math model a casino wishes to use, so we have to list the RTP as a range. A tip to the range, you can know that one math model is the lowest and one is the highest number. In cases where there are more than two math models, we might have one or two more in-between those numbers.

This is probably what ChopleyIOM referred to (your chosen math model will affect TRTP)

Please correct me if I am wrong ChopleyIOM

This was indeed what I was asking

On a high variance slot like Siberian Storm, you really don't want to be playing the 92% maths model version.....

 

[rainmaker]

This was indeed what I was asking

On a high variance slot like Siberian Storm, you really don't want to be playing the 92% maths model version.....

Just out of curiosity, may I ask what they list as a RTP range on that game?

(as mentioned, I can not even open the game in fun mode, restricted country)

 

[ChopleyIOM]

Just out of curiosity, may I ask what they list as a RTP range on that game?

(as mentioned, I can not even open the game in fun mode, restricted country)

Quite a big range!

Old Attachment (Invalid)

 

[herpiderp]

I had an issue with a deposit I made at Blue Square (sportsbook) a few weeks ago - the money was taken from my moneybookers account, but didn't arrive in my Blue Square account. I sent a couple of emails asking what was going on with no response forthcoming, before deciding to get in touch with MB instead. They insisted that Blue Square had received the cash and I had to deal with them, so I sent a third email (memory is hazy, but I would put this at 2-3 days after the 'deposit' at this point), and finally received a response to say they had tracked down the deposit and credited my account.

All's well that ends well, and I won't hold the occasional technical problem against anybody, but I was pretty put out that it took three emails and several days just to get somebody to talk to me. Even a generic "we're looking into it" would have been fine. I sincerely hope the casino is run somewhat better than the sportsbook, but I'm not in a hurry to try it after that experience.

 

[me_and_ed]

Thanks a lot everybody for the warm welcome! Just one thing to clarify - both Bluesquare and Grosvenor are part of the same group - Rank Interactive, however, the casinos differ slightly in choice of games, offers and some other things. However, the good things is that indeed both of the brands have a wide choice of Novomatic slots, as well as ITG and the Playtech download casino. Still, would be great to know more about what you think of Grosvenor in particular!

It's really a pity to have a rather extensive list of restricted countries due to the legislation... Let's hope it does change.. Some time.. In the future




Hehe, not sure what exactly you mean here

Sadly enough for Canada is a business decision and not legislation which pretty much means.....NEVER

 

[Jelena]

Sadly enough for Canada is a business decision and not legislation which pretty much means.....NEVER

Ah sorry, was not really familiar with the "Canadian case"

 

[runner40]

GLAD I SPOTTED THIS THREAD I HAVE PLAYED BLUESQUARE FOR YEARS ON AND OFF. THE SLOTS ARE NOW TOTALLY PATHETIC IMO ,THEY STOP AND START REGULARY . ON PHONING I HAD TO CHANGE MY BROWSER TO FIREFOX AS THEY SAID THEY WERE HAVING TECH ISSUES WITH INT EXPLORER ,I DO THIS AND MY 20 POUND WINNING PLUS DEPOSIT GO FROM 52 QUID TO ZERO WITH NO MORE SCATTER BONUS OR DECENT WINS ANOTHER DEPOSIT AND SAME THING AGAIN.BAD RUN OR ARE THEY RESSETTING NUMERATOR WITH EACH STOP AND START DEFNITELY SOMETHING WRONG SOMEWHERE ALL OTHER CASINOS I PLAY ARE NOT HAVING THESE ISSUES JUST BLUESQUARE .FEEL VERY CHEATED BY THIS CASINO BE WARNED STAY AWAY

 

[The Dude]

GLAD I SPOTTED THIS THREAD I HAVE PLAYED BLUESQUARE FOR YEARS ON AND OFF. THE SLOTS ARE NOW TOTALLY PATHETIC IMO ,THEY STOP AND START REGULARY . ON PHONING I HAD TO CHANGE MY BROWSER TO FIREFOX AS THEY SAID THEY WERE HAVING TECH ISSUES WITH INT EXPLORER ,I DO THIS AND MY 20 POUND WINNING PLUS DEPOSIT GO FROM 52 QUID TO ZERO WITH NO MORE SCATTER BONUS OR DECENT WINS ANOTHER DEPOSIT AND SAME THING AGAIN.BAD RUN OR ARE THEY RESSETTING NUMERATOR WITH EACH STOP AND START DEFNITELY SOMETHING WRONG SOMEWHERE ALL OTHER CASINOS I PLAY ARE NOT HAVING THESE ISSUES JUST BLUESQUARE .FEEL VERY CHEATED BY THIS CASINO BE WARNED STAY AWAY

Please turn off your "all caps" since we DON'T LIKE BEING YELLED AT! Thank you.

 

[Nifty29]

GLAD I SPOTTED THIS THREAD I HAVE PLAYED BLUESQUARE FOR YEARS ON AND OFF. THE SLOTS ARE NOW TOTALLY PATHETIC IMO ,THEY STOP AND START REGULARY . ON PHONING I HAD TO CHANGE MY BROWSER TO FIREFOX AS THEY SAID THEY WERE HAVING TECH ISSUES WITH INT EXPLORER ,I DO THIS AND MY 20 POUND WINNING PLUS DEPOSIT GO FROM 52 QUID TO ZERO WITH NO MORE SCATTER BONUS OR DECENT WINS ANOTHER DEPOSIT AND SAME THING AGAIN.BAD RUN OR ARE THEY RESSETTING NUMERATOR WITH EACH STOP AND START DEFNITELY SOMETHING WRONG SOMEWHERE ALL OTHER CASINOS I PLAY ARE NOT HAVING THESE ISSUES JUST BLUESQUARE .FEEL VERY CHEATED BY THIS CASINO BE WARNED STAY AWAY

I believe some casinos have a "win/lose" switch that can be activated on a player by player basis by the customer service agents. It's why you should always be nice to them.

You're definitely on to something here I think.

 

[JuicyFruit]

I believe some casinos have a "win/lose" switch that can be activated on a player by player basis by the customer service agents. It's why you should always be nice to them.

You're definitely on to something here I think.

You little tease, you.

 

[smcinoz]

I believe some casinos have a "win/lose" switch that can be activated on a player by player basis by the customer service agents. It's why you should always be nice to them.

You're definitely on to something here I think.

Isnt that lose button the spin button

 

[Jelena]

GLAD I SPOTTED THIS THREAD I HAVE PLAYED BLUESQUARE FOR YEARS ON AND OFF. THE SLOTS ARE NOW TOTALLY PATHETIC IMO ,THEY STOP AND START REGULARY . ON PHONING I HAD TO CHANGE MY BROWSER TO FIREFOX AS THEY SAID THEY WERE HAVING TECH ISSUES WITH INT EXPLORER ,I DO THIS AND MY 20 POUND WINNING PLUS DEPOSIT GO FROM 52 QUID TO ZERO WITH NO MORE SCATTER BONUS OR DECENT WINS ANOTHER DEPOSIT AND SAME THING AGAIN.BAD RUN OR ARE THEY RESSETTING NUMERATOR WITH EACH STOP AND START DEFNITELY SOMETHING WRONG SOMEWHERE ALL OTHER CASINOS I PLAY ARE NOT HAVING THESE ISSUES JUST BLUESQUARE .FEEL VERY CHEATED BY THIS CASINO BE WARNED STAY AWAY

Hi runner,

It really does seem like the whole post is written in yelling (hope that's not the case). It is the first time I have heard of the issue to be honest, and I am not sure what would be the best way about it. I can assure that being part of the biggest UK's gambling group, such practices as resetting numerator are not even considered here.

Since you did have to reset the browser due to technical issues from our side, if you are interested, we could offer a partial refund. Please PM me if you want to discuss this further.

Kind regards,
Jelena

 

[Longpot]

Blue Square - Slots and software are behind the times

To give some background, I have been playing online for well over 8 years, and in that time have played on a host of different sites, since Ladbrokes first launched, with a whole variety of different providers.

In short, Blue Square is behind the times. Not only is it lacking in choice of slots, but the interface is slow (I have a high end gaming PC + consistent 20mb BB) and you are often met with an error message from the cashier deposit page (of all places, if this doesn't work first time it really sets the alarm bells ringing for me).

This just feels like a poor mans Betfair to me, with less games and less thought put into the user experience. And no, I have no affiliation with Betfair.

To give an example of poor user experience - each slot defaults to the maximum bet you can support in your balance (or a preset default that is 100 credits +) upon loading. This means you need to be paying close attention before starting your session or you risk losing way over your desired bet initially. This is not user friendly IMO, particularly if you are new to online slotting.

Furthermore, once you are met with the default 'whale sized' bet and have to reset it, you then have to select the number of bet lines you want from scratch... :-(

Payouts seem ok, I won some, I lost some, no difference here from other places I have played. However, the deposit failures, lack of variety in slots, and what feels like a cheap money grab default bet level, means this gets a disappointing 4/10 from me.

 

[herpiderp]

you are often met with an error message from the cashier deposit page

Be careful with this, everybody. In spite of seeing the error message (on two separate occasions) and no money showing up in my balance, payment WAS taken each time. Check your bank statement closely.

 

[mn001]

How long for moneybookers withdrawals? Requested 24h ago my test withdrawal and that is close to my maximum accepted payout time or no more business from me. First time I m ok with a few days if docs is needed. But that should not be needed on £12 deposit and 20 withdrawal on e-wallet.

Dont't read this is a complaint, just asking about how long time it takes.

Looks like a very good bookie and casino. Hope to see patout times suiting me and they will gain more business from me.

 

[Jelena]

Hi! It should be 24 hours by MB or NT, let me know if it has been paid out already. Cards take approx 7-10 working days, Bank Wire 3-5 Working days in general.

 

[The Dude]

Well - nearly two months have passed, (it was supposed to be 30 days ), and I feel that they are good to go into the Accredited Section.

Any objections?

 

[KasinoKing]

Any objections?

Yes!
I have sent 2 e-mails to 2 different people with a fairly simple question on the affiliate side and they have not answered.
(One was sent on June 26th, and one on June-29th).

KK

 

[ThePOGG]

Yes!
I have sent 2 e-mails to 2 different people with a fairly simple question on the affiliate side and they have not answered.
(One was sent on June 26th, and one on June-29th).

KK

Hey KK - i've got Jelena's Skype ID and the few other issues from gpwa that have come up have been resolved very quickly when she's contacted directly. PM me if you still need it. I'll also give her a heads up regarding your prob.

 

[The Viking]

Hey KK - i've got Jelena's Skype ID and the few other issues from gpwa that have come up have been resolved very quickly when she's contacted directly. PM me if you still need it. I'll also give her a heads up regarding your prob.

Thats not good enough if you need Skype to have your prob resolved, what about us the regular player if an affiliate wont get an answer?
other then that ive played there and cashed out twice and paid within 20 hours so all positive from my side

 

[ThePOGG]

Thats not good enough if you need Skype to have your prob resolved, what about us the regular player if an affiliate wont get an answer?
other then that ive played there and cashed out twice and paid within 20 hours so all positive from my side

As far as that goes, this problem seems to be restricted to affiliates and comes down to staffing issues over the last few months.

I've tested their CS email support a couple of times already this year and found that they consistently respond within 24 hours and the reviewer i work with have never had issue getting timely responses from CS

 

[chuchu59]

Yes!
I have sent 2 e-mails to 2 different people with a fairly simple question on the affiliate side and they have not answered.
(One was sent on June 26th, and one on June-29th).

KK

Look KK, when you say its fairly simple they might need to scratch their heads for a week to get a clue so I am not surprised they havent answered you yet.

 

[Jelena]

I was on a holiday for two weeks, sorry if you haven't received my out-of-office message, KK. Replied this morning and just now saw your comment on the thread. Apologies for the delay.

 

[KasinoKing]

I was on a holiday for two weeks, sorry if you haven't received my out-of-office message, KK. Replied this morning and just now saw your comment on the thread. Apologies for the delay.

Well I'm not going to start a fight about this
But for the record your out-of-office e-mail said you were out until June 26th inclusive - so back to work 27th = last Wednesday.
My e-mail was actually sent on the 26th and you replied yesterday - so that was 5 working days (assuming Mon-Fri)

Anyway, enough derailing this thread - more important things to worry about!

KK