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Bloodsuckers - software error - money back on CasinoEuro!

Discussion in 'Online Casinos' started by hoff1985, Aug 31, 2015.

    Aug 31, 2015
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey Guys,

    i just received the E-Mail from CasinoEuro (in german as i'm registered in Switzerland of course) ... I'll translate shortly the most important stuff, sorry for a not perfect translation as i'm not a professional english speaker :)

    Message: Bloodsuckers TOUCH is not available in mobile anymore since a few months as NetEnt found out that the game had technical errors which also reflected wrong payouts on ALL casino sites running Bloodsuckers TOUCH, Bet Level, Coin Values and Payouts were affected which caused that SOME clients did not get the correct payout, NetEnt has fixed the problems and we are happy to finally be able to compensate our customers for these circumstances.

    We found out that you were one of the customers affected and credited you 8 EUR on your account, of course without wagering restrictions as real cash.


    I did see that the game disappeared from Mobile but didn't think anything about it, only played it rarely on Touch... And they they come after months and call this out is simply fantastic and show how professionally and fair they are running their operations. I wonder how many casinos will not call this out or just keep the money



    ORIGINAL MAIL IN GERMAN:

    Hallo XXXXX

    Vor ein paar Monaten haben wir das Spiel Blood Suckers Touch aus unserer Auswahl gestrichen, da der Spieleanbieter NetEnt herausgefunden hat, dass dieses Spiel technische Störungen hat, die die Auszahlungen auf allen Casino-Seiten beeinflussen. Es waren davon Einsatzlevel, Münzwerte und Auszahlungsbeträge beeinflusst, was dazu führte, dass manchen Kunden zu wenig Geld ausgezahlt wurde. NetEnt hat dieses Problem nun behoben und wir können unsere Kunden endlich für die entstandenen Unannehmlichkeiten kompensieren.

    Wir haben herausgefunden, dass Sie einer der Betroffenen waren, und haben Ihnen deshalb 8€ als Entschädigung gutgeschrieben. Natürlich unterliegt dieser Betrag keinen Umsatzbedingungen und wird als Gratisgeld gutgeschrieben.

    Wir und NetEnt entschuldigen uns für diese Unannehmlichkeiten und bedanken uns für Ihr Verständnis.

    Viel Glück,
    Casino Manager
     
    8 people like this.
  2. Aug 31, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Wow, I wonder how many thousands of people that were affected? I wonder if they get email from the casino they played at
     
    1 person likes this.
  4. Sep 1, 2015
  5. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    I received this from Betvictor at tthe end of July

    Notice of Game Malfunction in Bloodsuckers Touch:

    BetVictor regrets to inform our customers that, as a result of a software malfunction in higher bet level bonus rounds of the tablet and mobile version of our NetEnt Bloodsuckers game (Bloodsuckers Touch), the game did not operate as intended and winnings were paid out on those bonus rounds at a lower level than they should have been. A small proportion of players of the game were affected to some extent. The malfunction occurred during the period between the launch of the game on 21 August 2014 and its suspension.

    As a result, BetVictor has taken the decision to void all affected game rounds and to return players to at least the position in which they would have been had they not participated in the malfunctioning bonus rounds. This decision has been taken in accordance with the game malfunction voiding provisions contained in our customer terms and conditions and our regulatory authorities have been notified. Players left in a worse position than they would have been had they not participated in the malfunctioning bonus rounds will have their player accounts credited with an amount equal to the relevant stakes that have not already been returned to them through winnings. Players left in a better position than they would have been had they not participated in the malfunctioning bonus rounds will be entitled to retain those winnings. For the avoidance of any doubt, all game play within the primary game and all bonus rounds played at bet level 1 performed as expected and have not been subject to voiding.

    As a gesture of goodwill to their player community and in recognition of the inconvenience caused by their error to our customers, NetEnt will be funding a prize tournament for Bloodsuckers Touch in October 2015. Details will be announced shortly.





    so it looks like Netent are doing a promo next month as well
     
    3 people like this.
  6. Sep 14, 2015
  7. nelsnik

    nelsnik Experienced Member MM

    Occupation:
    -
    Location:
    Nederland
    Aha! since i read your story i finally understand why some casino's have Bloodsuckers promoted as New game on there mobile casino, such as energy on the end they always have added there latest games and bloodsuckers was there now also;) i never played this only long time ago, but no cash for me hehe;) good they compensate!
     
    1 person likes this.

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