Question Karamba.com don't pay out my win

[Ihsan3789]

Hello together,

I have played for first time on Karamba.com. After long play I have win. It was about 5800€. After wait one week to check my documents and everything, I get today a mail from them that they don't want pay out because I haven't correct get the bonus rules.

Please can some body me ? This is not correct and I think because I won they don't want pay out my money.

Here the original mail it is German)

Sehr geehrte/r Herr/Frau Bahadir,

Wir kontaktieren Sie bezüglich Ihrer ausstehenden Auszahlung Ihres Karamba Kontos.

Hiermit möchten wir Sie in Kenntnis setzen, dass Ihre derzeitig ausstehende Auszahlung abgewiesen wurde.

Wie in unseren Bonusbedingungen erwähnt, gelten Einsätze auf jegliches Spiel, die das Wettsystem ausnutzen, nicht für die Umsatzbedingungen.

Wir behalten uns das Recht vor, jegliche Summen, die die ursprüngliche Einzahlung des Spielers überschreiten, von der Auszahlung auszuschließen, wenn der Spieler Einsätze in Höhe von von €5.5, höher oder 15% der Bonussumme, bevor die Umsatzbedingungen für den entsprechenden Bonus erfüllt wurden, abgegeben hat.

Bitte beachten Sie, dass die ursprüngliche Einzahlung in Ihrem Konto verfügbar ist.

Sie können uns direkt über care@Karamba.com kontaktieren, falls Sie jegliche Fragen bezügliches dieses Anliegens haben.

Mit freundlichen Grüßen,
Finanzabteilung

 

[SpinUk]

Might want to translate that as this is a English speaking forum - i'd hazard a guess you bet over the maximum bet rules though.

 

[goatwack]

Many Scots have been done by this outfit. When asked if this was the casino in question, they'd just shrug their shoulders, sigh and mutter:

"Aye, Karamba"

I'm here all week

 

[Ihsan3789]

Yes they write me that I bet more than 5,5€ per round. But I bet after the bonus was done so, and this is not fair what they do.

What can I do? I want the money I win. When I call them nobody goes on phone. When I write emails they don't reply.

You a big forum can not somebody help me to clear it with this page ?

 

[colinsunderland]

translation

We will contact you regarding your outstanding payment of your Karamba account.

This is to notify that your currently pending payment was rejected.

As mentioned in our Bonus conditions inserts apply to any play that exploit the betting system, not of the wager.

We reserve the right to any sums that exceed the player's original deposit, excluded from the payout if the player bets amounting to € 5.5, higher or 15% of the bonus amount before the sales conditions for the corresponding bonuses have been satisfied , did.

Please note that the initial deposit is available in your account.

You can contact us directly via care@Karamba.com if you notice regarding this matter have any questions.

sounds like they are saying you went over the max bet, did you?

Edit just saw your reply above, you had completed all wagering before you went over the max bet? How much bonus did you take?

 

[Ihsan3789]

I bet after the bonus end... How can I check this later now ? I think they are not serious and don't want pay out because it is a big amount...

I paid 100€ and get total 200€ bonus

 

[SpinUk]

They are saying you still had wagering left to go when you exceeded the max bet. How sure are you that you had cleared wagering? I'd definately ask for the play record of the first exceeded bet.

 

[dunover]

Some systems don't even allow wagering over the 5.5 limit per spin AFTER the wagering is cleared. They consider that the winnings enabling this were as a result of a bonus and until you withdraw and make a fresh deposit no-bonus, you are still tied. Many casinos don't make that clear though.

 

[chiya]

Some systems don't even allow wagering over the 5.5 limit per spin AFTER the wagering is cleared. They consider that the winnings enabling this were as a result of a bonus and until you withdraw and make a fresh deposit no-bonus, you are still tied. Many casinos don't make that clear though.

That rule is retarded though. After wager is done, the money you have is rightfully yours. Why must you withdraw money, go through the whole process and then re-deposit to be allowed to play as you please? Makes literally no sense.

 

[Harry_BKK]

Wow, this took long to find. Well hidden in the small print and easy to miss if you don't read ALL terms from A-Z.

This is the English version:

"When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than $5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal."

There is no mention that the limit still applies after the wagering has been completed, nor that you have to withdraw and re-deposit. Hence, if the OP indeed was betting more than the EUR5.50/spin only after he finished the wagering, then they do not have any reason to confiscate the winnings.

The only thing the OP can do now is download all game logs and add the bets up to see if indeed the wagering was completed before he increased the bet size. The OP could then lodge a complaint with the MGA or maybe AG as Karamba is not accredited here at CM.

Translation for the OP:

Hallo Ishan, ich spreche Deutsch.

In den Bonus Bedingungen wird kein Limit erwaehnt nachdem die Umsatzbedingungen erfuellt wurden. Deswegen rate ich Dir die gesamten Game Logs herunter zu laden und jeden Spin auszuaddieren, damit Du sicher bist, dass Du die EUR5.50 erst ueberschritten hast nachdem die Umsatzbedingungen erfuellt waren.

Sollte das der Fall sein, kann Karamba den Gewinn nicht einziehen. Du kannst Dich dann an die MGA wenden oder Deinen Fall bei AskGamblers einreichen. Leider ist Karamba hier nicht akkrediert.

 

[Ihsan3789]

How Can i Download tue Game log ? I want to Check Then if i have make a Mistake. This ins really shit. Is nobody from the company on this forum ? Shit shit

 

[Harry_BKK]

How Can i Download tue Game log ? I want to Check Then if i have make a Mistake. This ins really shit. Is nobody from the company on this forum ? Shit shit

First please watch your language. No need to use expletives for something that happens every day to countless online players.

You should be able to see your game logs in your account section. There should be something named "game history" or similar.

No Karamba rep on this forum. That is why I recommended AG as there seems to be one.