Unterfranke123 vs Titan Casino

[Unterfranke123]

The we agred aon a small bonus of 650 USD and 400 USD. I made the deposit, but it were all lies. MONeybookers even adverises a 5000 EURO Plus 50 Bonus. After a long waiting and complaining time nothing, the bonos were denied for their supervisors. I want my dposit creidtied back immediately and was very angry about their aggressive, criminal, fraud, money obtaining strategy. I never made a bet end wanted it back immediately. They told me that it is not possible, but I know that it is. Criminal, scam whore, fraudsters staff, I would call them. I would have to wait for the few days the cashout needs, becuase I alaready requested a withdrawal, othewise an immidiate refund would have been possible, they said(ROFL).

They sent me then all kind of emails


Are they mad, all these documents, that I don´t even have party, aprroved by a notary and sent my mail somewhere in the Phillipines???? Of course, the are more than mad, they should get injailed in a Fillipino prison for 10 years if they are not alreadyon probation, then more of course. And Neteller and Monebookers(moneybookers even pormotes them as one of the best casino offers, the 5000EUorplsu 50 bonus, with will almost 100 percent dure result in a huge loss) still works together with that scum. It´s not only this, ther term and conditions are absolutely ridiculous. For this kind of case a limited US invasion would be appropiate, I think. I think somebody should shut them down, with measures that are accepted in the Phillipines. Sorry there communication is all in German, but could use a translation mashine

here are their emails


Vielen Dank, dass Sie sich für Titan Casino entschieden haben.



Wir bearbeiten gerade Ihren Auszahlungsantrag in Höhe von $400.00. Als ein Teil unserer Sicherheitsbestimmungen benötigen wir eine beglaubigte Kopie Ihres Lichtbildausweises.



Der beglaubigte Lichtbildausweis muss folgendes aufweisen:



• Foto

• Ihren Vor- und Nachnamen

• Ihre Postadresse, wie sie in Ihrem Konto angegeben ist

• Geburtsdatum

• Ablaufdatum (wenn es nicht auf dem Dokument angegeben ist, bitte genau benennen)

• Unterschrift

• Notarsiegel



Des Weiteren sollte das gesendete Dokument:



• klar und leserlich sein

• auf einem leeren, ganzen Blatt Papier



Die notariell beglaubigte Kopie Ihres Lichtbildausweis muss per Kurier an die folgende Adresse geschickt werden:



ID Verification

14/F Yuchengco Tower 1,

RCBC Plaza, 6819 Ayala,

Makati City 1200,

Philippines



Um uns bei der Suche nach Ihrem Konto zu unterstützen, fügen Sie bitte Ihren Benutzernamen hinzu, wenn Sie uns Ihre Dokumente senden.





Sobald wir das benötigte Dokument erhalten haben, wird es unserer Sicherheitsdatei hinzugefügt und Sie werden benachrichtigt werden.



next one;
Vielen Dank, dass Sie sich für Titan Casino entschieden haben.



Wir bearbeiten gerade Ihren Auszahlungsantrag in Höhe von $400.00. Als ein Teil unserer Sicherheitsbestimmungen benötigen wir eine beglaubigte Kopie Ihres Lichtbildausweises.



Der beglaubigte Lichtbildausweis muss folgendes aufweisen:



• Foto

• Ihren Vor- und Nachnamen

• Ihre Postadresse, wie sie in Ihrem Konto angegeben ist

• Geburtsdatum

• Ablaufdatum (wenn es nicht auf dem Dokument angegeben ist, bitte genau benennen)

• Unterschrift

• Notarsiegel



Des Weiteren sollte das gesendete Dokument:



• klar und leserlich sein

• auf einem leeren, ganzen Blatt Papier



Die notariell beglaubigte Kopie Ihres Lichtbildausweis muss per Kurier an die folgende Adresse geschickt werden:



ID Verification

14/F Yuchengco Tower 1,

RCBC Plaza, 6819 Ayala,

Makati City 1200,

Philippines



Um uns bei der Suche nach Ihrem Konto zu unterstützen, fügen Sie bitte Ihren Benutzernamen hinzu, wenn Sie uns Ihre Dokumente senden.





Sobald wir das benötigte Dokument erhalten haben, wird es unserer Sicherheitsdatei hinzugefügt und Sie werden benachrichtigt werden.

next one: I have not sent any Documents but,



Wir haben Ihre gesendeten Dokumente erhalten. Ihr Identifikationsnachweis zeigt aber leider nicht die Adresse, die in Ihrem Konto registriert ist. Wir bitten Sie deshalb uns eine Betriebskostenabrechnung (z.B. Telefon-, Stromrechnung), oder einen Kontoauszug der die bei uns registrierte Adresse aufweist, zu senden.





Das Dokument muss folgendes aufweisen:



• Vollständiger Name und Adresse, die in Ihrem Konto registriert sind

• Firmenlogo (klar angezeigt)

• Datum (innerhalb eines dreimonatigen Monate Zeitraums)





Des Weiteren sollte das gesendete Dokument:



• klar und leserlich sein

• ein vollständiges Dokument sein (Briefe, Gehalts/Lohnabrechnungen, gefaltetes Papier, Umschläge und Dokumentabschnitte werden nicht akzeptiert)

• entweder jpeg, adobe, tiff Dateiformat sein

• weniger als 1MB (wenn es als E-Mail Anhang gesendet wird).





Wir empfehlen Ihnen die Dokumente eingescannt, oder mit Digitalkamera fotografiert als E-Mail-Anhang an docs@titancasino.com zu senden.

Falls Ihnen das nicht möglich ist, können Sie versuchen die Dokumente zu faxen:

gebührenfrei: Deutschland: 49-18-0548-2015-1723

oder international: +632-756-7985



Bitte geben Sie wenn Sie Ihre Dokumente schicken stets Ihren Benutzernamen an, damit wir Ihr Titan Casino Konto leichter lokalisieren können.



Falls wir die angeforderten Dokumente nicht innerhalb von 7 Tagen erhalten, wird der Geldbetrag Ihres Auszahlungsantrages wieder Ihrem Kontostand gutgeschrieben. Selbstverständlich können Sie nach Zusendung der oben genannten Unterlagen eine weitere Auszahlung beantragen.



Mit freundlichen Grüßen,



Titan Casino Finanzabteilung



Wenn Sie Fragen oder Probleme haben, zögern Sie nicht und kontaktieren Sie das 24/7 Titan Casino Kundendienst Team unter einer der folgenden Methoden:


next one after I sent this only document they still missed, according to the last email


Thank you for contacting the Support Team.

This is an automated response informing you that we have just received your email containing the subject: duczn+632-756-7985e.

In a very short time one of our representatives will respond to your request. Please do not reply to this email.

Titan Casino is committed to serve all our customers 24hrs a day, 7 days a week.


Sincerely,

Titan Casino

E-mail: Support@Titancasino.com
Documents E-mail: docs@titancasino.com


Canada Free Phone: +18664663077
Canada Free Fax: +18668629690
UK Free Phone: +448081203491
UK Free Fax: +448081203492
International Phone: +6327567984
International Fax: +6327567985



This is Adam from the Titan Casino Support Team.

We have forwarded your email to our Language Support Team.

Note that you can also contact our Language Support Team directly at kundendienst@titancasino.com.


Should you have any questions or concerns, please do not hesitate to contact the Titan Casino Support Team. We are available 24 Hours a day, 7 days a week.
Don’t forget to play our progressive jackpots and take home a massive win.

With best regards,

Titan Casino

E-mail: Support@Titancasino.com
Documents E-mail: docs@titancasino.com



Vielen Dank fuer Ihre E-mail!

Wir haben Ihre Adressebestaetigung erhalten und an unsere Finanzabteilung weiter geleitet.

Es tut uns wirklich Leid um die Unannehmlichkeit!

Wir verstehen Ihren Unmut und wuerden uns bei Ihnen entschuldigen!

Eine Kopie Ihres Personalausweises wird aus Sicherheitsgruenden fuer die Bearbeitung der Auszahlung erfordert. Leider kann diese Formalitaet nicht umgangen werden. Das sind die Anforderungen unserer Finanzabteilung.

Schicken Sie uns bitte eine beglaubigte Kopie Ihres Lichtbildausweises!

Der beglaubigte Lichtbildausweis muss folgendes aufweisen:

• Foto
• Ihren Vor- und Nachnamen
• Ihre Postadresse, wie sie in Ihrem Konto angegeben ist
• Geburtsdatum
• Ablaufdatum (wenn es nicht auf dem Dokument angegeben ist, bitte genau benennen)
• Unterschrift
• Notarsiegel

Des Weiteren sollte das gesendete Dokument:

• klar und leserlich sein
• auf einem leeren, ganzen Blatt Papier

Die notariell beglaubigte Kopie Ihres Lichtbildausweis muss per Kurier an die folgende Adresse geschickt werden:

ID Verification
14/F Yuchengco Tower 1,
RCBC Plaza, 6819 Ayala,
Makati City 1200,
Philippines

Vielen Dank fuer Ihr Verstaendnis und Ihre Mitarbeit!

Mit freundlichen Gruessen,


Kundendienst Team
Titan Casino

Wenn Sie Fragen oder Probleme haben, kontaktieren Sie uns bitte:

Online Chat – in der Lobby zugaenglich
Email: kundendienst@titancasino.com
Telefonnummer (gebührenfrei): Deutschland: 0800-18090-12 Oesterreich: 0800-0055-96
Telefonnummer (international): +632-756-7984



next one

Sehr geehrter Herr Dietz,

Vielen Dank fuer Ihre E-mail!

Wir wuerden uns nochmals bei Ihnen fuer die Unannehmlichkeit entschuldigen!

Leider kann aber die Auszahlung ohne dieses Dokument nicht bearbeitet werden. Eine beglaubigte Kopie Ihres Lichtbildausweises wird aus Sicherheitsgruenden von unserer Finanzabteilung erfordert.

Herzlichen Dank fuer Ihre Kooperation!

Mit freundlichen Gruessen,

Kundendienst Team
Titan Casino

Wenn Sie Fragen oder Probleme haben, kontaktieren Sie uns bitte:


next one




danke fuer die Zusendung Ihrer Emails.

Die von Ihnen verlangten Unterlagen brauchen wir damit Ihre Auszahlung weiter bearbeitet werden kann. Das sind die Anforderungen unserer Finanzabteilung. Wir brauchen eine beglaubigte Kopie Ihres Lichtbildausweises. Schicken Sie sie bitte an unsere Emailadresse und sobald wir das Dokument erhalten, wird es an die zustaendige Abteilung weitergeleitet.

Vielen Dank fuer Ihre Mitarbeit.

Mit freundlichen Gruessen,

Kundendienst Team
Titan Casino

Wenn Sie Fragen oder Probleme haben, kontaktieren Sie uns bitte:

Online Chat – in der Lobby zugaenglich
Email: kundendienst@titancasino.com
Telefonnummer (gebührenfrei): Deutschland: 0800-18090-12 Oesterreich: 0800-0055-96
Telefonnummer (international): +632-756-7984

 

[rena35]

I wish i could understand this post (sorry) i hope someone can help. GL

 

[chuchu59]

While people are free to post they should summarize and present the facts in such a way its easily palatable. I have more important things to do eg.watching Premier League Football and English horse races than hurting my eyes with this stuff. You want comments, spend some efforts with your post.

 

[Unterfranke123]

Sorry, it is hard to understand, i under

They promised me all kind of bonunes,eventually I we agreed on 650 $ bonus for a 400 $ deposit. After the deposit I got denied the bonus, but later they told me I could play there without a bonus, which I clearly did not want after all that days, they wanted to give me me therewonderful bonuses up to 5050 Euros Welcome BONus or even 5050 pounds. I complaint, but they did not give me any bonus and they did not wan to refund the money to my Neteller account immediately, because it was not psooible anymore, because I initiated a withdrawal in the cashier myself, they said. Of course it would have been possible to cancel the withdrawal request immediately fro me or for them and refund the money, b ut they are criminal liars and say refunded it bac is not possible anymore. First they said it will go the normal cashout way which takes a couple of day and I don´t have to worry, but now they want documents from me, that I party not even have and wnat them sign and testified by a notary and other unacceptable, expensive and complicated things. I should mail it by to the Phillipines, because it so extremly important for their financial department and they repeat this statement all the time and all the time. It is not only a lot of work,very expensive, absolutely not normal and not needed for a simple refund to my own Neteller account(where the tricked me to make the deposit with false promises and lies), it is also quite dangerous, because of identity fraud, they could do all kind of things with such sensitive documents in the Phillipines. Titan should be avoided and should be closed and the owner and managment injailed. Is it now easier to understand? If you have any questions, please feel free to ask.

 

[KasinoKing]

The we agred aon a small bonus of 650 USD and 400 USD. I made the deposit, but it were all lies. MONeybookers even adverises a 5000 EURO Plus 50 Bonus. After a long waiting and complaining time nothing, the bonos were denied for their supervisors. I want my dposit creidtied back immediately and was very angry about their aggressive, criminal, fraud, money obtaining strategy. I never made a bet end wanted it back immediately. They told me that it is not possible, but I know that it is. Criminal, scam whore, fraudsters staff, I would call them. I would have to wait for the few days the cashout needs, becuase I alaready requested a withdrawal, othewise an immidiate refund would have been possible, they said(ROFL).

Actually, even Playtech casinos which are not rogue like this one would not let you withdraw without first wagering your deposit a certain amount of times (typically this is only x 1) and verifying your account which DOES ridiculously ask that you have to go through crazy hoops and get "notarised" documents and then send your personal info to the far east...

These policies are insane IMHO, and probably go a long way to explaining why Playtech in general is seen by many as a third-rate software provider, and not the first rate one they try to con people into believing.

KK

 

[The Viking]

Well if it was your first deposit i dont see why they didnt give you the welcome offer,
but when you withdraw, where ever that might be you will always be asked for documents, even if you didnt play a single spin
most casino also require you to turn the deposit at least once over.
if i read it correctly you say you dont have any documents why is that ? most of have something to show for

for whats its worth i used to play there in the past i always got paid in timely manner, but ive also heard bad thinks so, i reckon only option for you to get your money is to provide them with documents.

 

[rena35]

So your saying they took your deposit wouldn't give you a bonus that they promised and basically will not give it back even though you requested them to give your deposit back I believe i saw this casino in the rogue pit but i could be wrong. If they are rogue there isn't much that can be done i don't think. I hope someone can suggest some ways that could help. I dont want to give you bad advice

 

[Unterfranke123]

It´s about the same as that

only I did not get a bonus, despite promised many times, I did not bet and I did not win, I already send them proof of my address and name, also I´m a verified VIP user of Neteller and definately not underage. Also they should know me from poker, because I was playing poker their years ago and got verified already and my poker account still exists, according to the information of my rakeback afilliate.

https://www.casinomeister.com/forums/threads/problem-with-titan-casino.55536/

 

[mrmark21]

Back before I was a member of this forum I was an uninformed player and I used to play at Titan I found their Heads or Tails game somewhat lacking in randomness maybe that's changed. I wasnt a fan of video slots back then I just saw them as spinning strips and didnt have the slighteset idea how to win on them. Now that I'm an informed member at CM i wouldnt touch Titan if you paid me, I'd try talking you into paying me to play at an accredited casino though

 

[rena35]

I dont want to sound like a complete idiot but the link you provided mentioned two casinos, casino titan and titan casino. Is it the playtech titan casino that did this?or the rtg casino titan

 

[Unterfranke123]

They have still many afilliates that bring them poker players, they are on the I-Poker network(owned by Playtech), also Moneybookers/Skrill is advertising Titancasino won of the world´s best casino bonus. I have already informed them about that, Skrill should not ruin there reputition by advertising and working together with such a bunch of roquish liars. Also I informed Neteller, the should put them under investigation.
But Neteller is or was oten ver ignorant, I have informed them about the criminal behaviour of Destinationpoker, nonpayments and lies, provided them proof and internet links about serious complaints, they have arrogantly ignored it, until it become very very widely known. Then they stopped working together with them, that meant the took the deposits until that time and later did not process cashout, with was twice bad. When their software provider, I think it was Realtime Gaming(RTG) helped to make settlement with thir customers, their was no easy way to pay them and it took many month until the paper checks got sent out and my bank charges a lot for foreign money checks and the need about 7 weeks to clear. Payment providers should not process deposits to every crap roque company, but they still could process cashouts.

 

[Unterfranke123]

the Playtech Titancasino, the other is small I think and I have no experience with it

 

[Unterfranke123]

I think it is time to put it on the Rogue List at Casinomeister.com after all the shockingly negative recent reports that I found through Google

 

[dionysus]

I think it is time to put it on the Rogue List at Casinomeister.com after all the shockingly negative recent reports that I found through Google

no offense, but google means squat - you could find yetis and candid pics of Batman if you looked - a general rummaging of the internet is not reliable.
Run through the forum, scour posts, and draw conclusions from here - there's little bias, in that you can see points from both sides, failry debated, and can draw your own conclusions.
Try sticking with the accredited section

 

[rena35]

Wish the casino can shed some light as to why this was done. Makes it easier to form an opinion as to what happened and what you should do.

 

[chuchu59]

They promised me all kind of bonunes,eventually I we agreed on 650 $ bonus for a 400 $ deposit. After the deposit I got denied the bonus, but later they told me I could play there without a bonus, which I clearly did not want after all that days, they wanted to give me me therewonderful bonuses up to 5050 Euros Welcome BONus or even 5050 pounds. I complaint, but they did not give me any bonus and they did not wan to refund the money to my Neteller account immediately, because it was not psooible anymore, because I initiated a withdrawal in the cashier myself, they said. Of course it would have been possible to cancel the withdrawal request immediately fro me or for them and refund the money, b ut they are criminal liars and say refunded it bac is not possible anymore. First they said it will go the normal cashout way which takes a couple of day and I don´t have to worry, but now they want documents from me, that I party not even have and wnat them sign and testified by a notary and other unacceptable, expensive and complicated things. I should mail it by to the Phillipines, because it so extremly important for their financial department and they repeat this statement all the time and all the time. It is not only a lot of work,very expensive, absolutely not normal and not needed for a simple refund to my own Neteller account(where the tricked me to make the deposit with false promises and lies), it is also quite dangerous, because of identity fraud, they could do all kind of things with such sensitive documents in the Phillipines. Titan should be avoided and should be closed and the owner and managment injailed. Is it now easier to understand? If you have any questions, please feel free to ask.

That's much better and members seem to have understood and provided you with comments.

Normally, if you deposit and withdraw right afterwards without playing at least 1x the deposit the casino is entitled not to return your money unless you agree to paying a fee to them to cover the processing costs. If the amount is huge, they request verification to prevent money laundering. However, in this instance, if they had promised you a welcome bonus but reneged on the promise, they should return your money without hassles.

The Philippines is not exactly an advanced economy and identity fraud is a distinct possibility so you should be wary of sending your documents there. Besides, as you said, its pretty expensive. This casino is on the 'not recommended' list but you could still try to contact MaxD to enquire the possibility of Pitching-a-bitch.

Good Luck with getting back your money but don't go near these rogues again. Check out the list of accredited casinos before you ever deposit again.

 

[Unterfranke123]

I have given them the link of this post and they replied to me

Wish the casino can shed some light as to why this was done. Makes it easier to form an opinion as to what happened and what you should do.

that I should sent them the required documents. Also they wrote that this seems to be aparently a casino gambler forum. How intelligent from the person, what do you think?

Also I tried to call them many times, the German support number does not work for me, there is absolutely no dial tone or anything. I would like to have a reply from them here, they always say it is necessary for their financial department. It is profitable for them, because I might not do all that complicated and time and nerve consuming work, with all the financial costs and the risk of identity theft and abuse.

 

[Unterfranke123]

Here the original reply to this link to this forum

Es scheint, dass der Link, den Sie uns gegeben haben, ein Forum von Casinospielern ist. Beachten Sie bitte unsere Prozeduren und schicken Sie uns die notwendigen Unterlagen!

Wir helfen Ihnen gern bei weiteren Fragen.

Mit freundlichen Gruessen,

Kundendienst Team
Titan Casino

Wenn Sie Fragen oder Probleme haben, kontaktieren Sie uns bitte:

Online Chat – in der Lobby zugaenglich
Email: kundendienst@titancasino.com
Telefonnummer (gebührenfrei): Deutschland: 0800-18090-12 Oesterreich: 0800-0055-96
Telefonnummer (international): +632-756-7984

 

[Unterfranke123]

I have sent them now an email, that we can discuss this her and answer all questions

 

[Unterfranke123]

That's much better and members seem to have understood and provided you with comments.

Normally, if you deposit and withdraw right afterwards without playing at least 1x the deposit the casino is entitled not to return your money unless you agree to paying a fee to them to cover the processing costs. If the amount is huge, they request verification to prevent money laundering. However, in this instance, if they had promised you a welcome bonus but reneged on the promise, they should return your money without hassles.

The Philippines is not exactly an advanced economy and identity fraud is a distinct possibility so you should be wary of sending your documents there. Besides, as you said, its pretty expensive. This casino is on the 'not recommended' list but you could still try to contact MaxD to enquire the possibility of Pitching-a-bitch.

Good Luck with getting back your money but don't go near these rogues again. Check out the list of accredited casinos before you ever deposit again.

they denied me all kind of bonuses, which they have promised me persistently many many times

 

[Unterfranke123]

I have sent an email to vip@neteller.com now and demanded action, before it´s to late and many get scammed too. They should care abour their reputation, otherwise they would not be neede anymore and everybody could sent bitcoins, because they are completely unregulated, who needs Neteller then?

 

[chuchu59]

I have sent an email to vip@neteller.com now and demanded action, before it´s to late and many get scammed too. They should care abour their reputation, otherwise they would not be neede anymore and everybody could sent bitcoins, because they are completely unregulated, who needs Neteller then?

So you are initiating a chargeback. Not a wise thing to do unless all other justifiable avenues have been explored. You wont be able to play online again.

 

[Unterfranke123]

No recharge, but I would not care to be bared from Titancasino of course, they should not work together with such merchants anymore, if they can´t even give a justification for such an unusual demand. Also their terms and condition are far from fair, combined with their behaviour you can call them a roque casino.

 

[The Viking]

I knew Neteller promoted Casino770 and had special offers , is this an offer from Neteller that they refused to give you ? if thats the case Neteller could perhaps help you. but i ask again why dont you give them your documents and you could be paid in 2-3 days im pretty sure thats the quickest way to get the money

 

[Unterfranke123]

I don´t have those documents that they ask for

It would take me weeks if not more to get it and then they want it notarized and send to the Phillipines by postal mail. I would have a lot of work, to spend a lot of money and it is very risky to mail such sensitve documets to such people, even then I cannot be sure that I get paid. It is totally unreasionable this demand from them. The bonus has nothing to do with Neteller. All that would costs me maybe more than 400 $, especially if I add the amount of work to the costs and the huge risk.