<div class="bbWrapper"><blockquote data-attributes="" data-quote="Wondah" data-source="post: 799599"
class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">
<div class="bbCodeBlock-title">
<a href="/forums/goto/post?id=799599"
class="bbCodeBlock-sourceJump"
rel="nofollow"
data-xf-click="attribution"
data-content-selector="#post-799599">Wondah said:</a>
</div>
<div class="bbCodeBlock-content">
<div class="bbCodeBlock-expandContent js-expandContent ">
Hi Max, <br />
<br />
I have send a pm first if the rep wat still active, and he replied that he was still active here.<br />
so on 2 december i've send him the following pm, and haven't received a response yet.<br />
But because you ask me to explain and give more information here, i will post the pm here.<br />
<br />
Maybe you can point it out for me in the terms where it says that free spin winnings only could be played on the same provider. (softswiss)<br />
<br />
Kind regards,<br />
<br />
Steven<br />
<br />
<i><u>Hi,<br />
<br />
I won yesterday €7,75 with the free spins promo, but i couldn't play them on the games.<br />
Tried different games and different providers, when i open the game, it said balance €0<br />
So i went to the live chat and was told that i only could wager the winnings on the same provider from the free spins.<br />
before i played the spins i have read all terms again because it's a while ago i played at this casino, but that term or rule is nowhere in the terms on the website or in the email i received for the free spins.<br />
<br />
in the mail it says "free spins terms and conditions apply"<br />
<br />
And on the website at the free spins t&c<br />
there is not mentioned about that rule, only "some" restricted games which are also from other providers such as netent and microgaming<br />
<br />
But the support agent Chris Kringle told it is like it is and it's not mentioned on the website.<br />
<br />
i asked if he can send the chat transcrypt to my email, he said okay but i have to close the chat first.<br />
<br />
i said "okay thanks, have a good night"but he didn't respond anymore and closed the chat.<br />
<br />
i will not say that he was very rude, but if i have conversations like this at a casino i don't think i will play there anymore.<br />
i asked normal questions, and i think it's unfair what he said about the wager on the same provider, and if it is like he said, it has to be mentioned in the terms.<br />
<br />
sorry english is not my main language, but hope you understand.<br />
<br />
my account email is : **********<br />
<br />
kind regards,<br />
<br />
Steven ******</u></i>
</div>
<div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div>
</div>
</blockquote><br />
Hi Steven,<br />
<br />
Thank you for raising this with us.<br />
<br />
The ability for us to give free spins on Softswiss games is a brand new feature for us, and they're<br />
currently limited to the games that are from just Softswiss. It's just the way it's set up. With that<br />
being said, we might haven't been up to date with stating that in the terms and conditions, so<br />
thanks for raising that with us.<br />
<br />
With that being said, I can see that you gambled away the money already on the Softswiss games,<br />
and if you wouldn't have done that, I'd be happy to give you the 7 euros back. But if you gamble<br />
away the money and later file a complaint that there's an issue with these terms, you're basically<br />
covering yourself for losses.<br />
<br />
What I'll do is that I'll give you 20 spins on another game, and the bonus money form that, you <br />
can use anywhere you please. I think that's a pretty fair deal.<br />
<br />
Kind Regards,<br />
<br />
Olle</div>
