Hi Max,
I have send a pm first if the rep wat still active, and he replied that he was still active here.
so on 2 december i've send him the following pm, and haven't received a response yet.
But because you ask me to explain and give more information here, i will post the pm here.
Maybe you can point it out for me in the terms where it says that free spin winnings only could be played on the same provider. (softswiss)
Kind regards,
Steven
Hi,
I won yesterday €7,75 with the free spins promo, but i couldn't play them on the games.
Tried different games and different providers, when i open the game, it said balance €0
So i went to the live chat and was told that i only could wager the winnings on the same provider from the free spins.
before i played the spins i have read all terms again because it's a while ago i played at this casino, but that term or rule is nowhere in the terms on the website or in the email i received for the free spins.
in the mail it says "free spins terms and conditions apply"
And on the website at the free spins t&c
there is not mentioned about that rule, only "some" restricted games which are also from other providers such as netent and microgaming
But the support agent Chris Kringle told it is like it is and it's not mentioned on the website.
i asked if he can send the chat transcrypt to my email, he said okay but i have to close the chat first.
i said "okay thanks, have a good night"but he didn't respond anymore and closed the chat.
i will not say that he was very rude, but if i have conversations like this at a casino i don't think i will play there anymore.
i asked normal questions, and i think it's unfair what he said about the wager on the same provider, and if it is like he said, it has to be mentioned in the terms.
sorry english is not my main language, but hope you understand.
my account email is : **********
kind regards,
Steven ******