I didn't want to derail Babs thread on "I'm really miffed" so I thought I'd start a new one. This is for all you guys who want to bitch about being mistreated and as Casinomeister put it so perfectly. "They throw a lot of money around trying to get players, yet they alienate them with stupid shit."
This is what I'd like for customer service to know about me..... All I want is to be treated fairly and honestly and to be given what is promised without having to jump through hoops to get it. When I do feel the need to chat with you or email you, you can be assured that it's because the problem is important to me. I will be one of the first to give you the benefit of the doubt so please give the same to me. The quicker you rectify the problem the higher up you move. If you give me a little something extra for my trouble (when it's your fault), I'll leave thinking wow that was nice and you can believe I will be back. 24 hours is a reasonable amount of time to respond to my emails, do get back with me within that time period. If you don't have a answer after that amount of time, all you have to do is let me know you are working on it. Don't tell me that you'll email me......and then I never hear from you again.
So here is my bitch....these all involve accredited casino's mentioned here so I'm not talking about the rogue ones.
I sent emails (2 to one of them) to 2 different RTG casino's inquiring about alternate payment methods. I did not receive a response at all. I did get a very nice response from the casino rep of one of them after contacting him here. He said he would get back to me in a few days....it's been over a month, haven't heard a thing.
I installed a mg casino and did the deposit 20 and get 300 spins free. Well for some reason the 300 spins screen never came up. I phoned support and talked with a nice support person and he said I was one of the very rare people that this had happed to. He would send the issue to technical and he would get back with me in a few days....NOT. Yes he offered me a 100% bonus on my 20. Woo hoo! Not exactly what lured me there in the first place is it? It's been almost 3 weeks and I haven't heard a thing. I emailed them 2 days ago.....not even a response.
I made a deposit of 50 with another well discussed mg casino on here last week. The email I had received said I'd get automatically credited with a 20% bonus. I didn't, so I emailed them the next day. No response for 2 days, so I emailed them again and they replied back with send me the details. I sent the email that they sent to me about the bonus. Then I get a reply back the next day, they said I made the deposit at the wrong time. Within the email was the times of the bonus and the time I made the deposit was within that time frame as shown in their email to me. I wrote back with please see your reply to me.....the time is fine according to the email you sent me. So my next response from them is we will turn this over to management and you'll hear back within 24 to 48 hours. I'm thinking 48 hours.....this is crazy. I did hear back from them within 24 hours after it had been "investigated" and I got my $10.00. All that for $10.00! It cost them a lot more than $10.00 to deal with it, not to mention the lack of common sense, when it was all right there in black and white.
Another RTG problem......They have a certain cash back thing going on Wednesday's. They credit your account on Thursday. Well the last two weeks I've made a small deposit, but no cash back on Thursday. Maybe I don't have the terms right, maybe my deposit or wagering wasn't enough.....all you gotta do is let me know. I went to the website 3 times, tried the chat 2 times, waited 10+ minutes each time, finally gave up. Once I sent a message via the website.....no response. I emailed them yesterday. Guess what, no response yet. I contacted the rep via here a hour or so ago, we'll see what happens with that.
Like most people here, I'm don't do huge deposits but what I do adds up over the course of a month. Aren't people like me their bread and butter?
Go ahead.......feel free to post your bitch here.
We can always hope the managers and customer service people might look at it and think.....we could do this much better!
This is what I'd like for customer service to know about me..... All I want is to be treated fairly and honestly and to be given what is promised without having to jump through hoops to get it. When I do feel the need to chat with you or email you, you can be assured that it's because the problem is important to me. I will be one of the first to give you the benefit of the doubt so please give the same to me. The quicker you rectify the problem the higher up you move. If you give me a little something extra for my trouble (when it's your fault), I'll leave thinking wow that was nice and you can believe I will be back. 24 hours is a reasonable amount of time to respond to my emails, do get back with me within that time period. If you don't have a answer after that amount of time, all you have to do is let me know you are working on it. Don't tell me that you'll email me......and then I never hear from you again.
So here is my bitch....these all involve accredited casino's mentioned here so I'm not talking about the rogue ones.
I sent emails (2 to one of them) to 2 different RTG casino's inquiring about alternate payment methods. I did not receive a response at all. I did get a very nice response from the casino rep of one of them after contacting him here. He said he would get back to me in a few days....it's been over a month, haven't heard a thing.
I installed a mg casino and did the deposit 20 and get 300 spins free. Well for some reason the 300 spins screen never came up. I phoned support and talked with a nice support person and he said I was one of the very rare people that this had happed to. He would send the issue to technical and he would get back with me in a few days....NOT. Yes he offered me a 100% bonus on my 20. Woo hoo! Not exactly what lured me there in the first place is it? It's been almost 3 weeks and I haven't heard a thing. I emailed them 2 days ago.....not even a response.
I made a deposit of 50 with another well discussed mg casino on here last week. The email I had received said I'd get automatically credited with a 20% bonus. I didn't, so I emailed them the next day. No response for 2 days, so I emailed them again and they replied back with send me the details. I sent the email that they sent to me about the bonus. Then I get a reply back the next day, they said I made the deposit at the wrong time. Within the email was the times of the bonus and the time I made the deposit was within that time frame as shown in their email to me. I wrote back with please see your reply to me.....the time is fine according to the email you sent me. So my next response from them is we will turn this over to management and you'll hear back within 24 to 48 hours. I'm thinking 48 hours.....this is crazy. I did hear back from them within 24 hours after it had been "investigated" and I got my $10.00. All that for $10.00! It cost them a lot more than $10.00 to deal with it, not to mention the lack of common sense, when it was all right there in black and white.
Another RTG problem......They have a certain cash back thing going on Wednesday's. They credit your account on Thursday. Well the last two weeks I've made a small deposit, but no cash back on Thursday. Maybe I don't have the terms right, maybe my deposit or wagering wasn't enough.....all you gotta do is let me know. I went to the website 3 times, tried the chat 2 times, waited 10+ minutes each time, finally gave up. Once I sent a message via the website.....no response. I emailed them yesterday. Guess what, no response yet. I contacted the rep via here a hour or so ago, we'll see what happens with that.
Like most people here, I'm don't do huge deposits but what I do adds up over the course of a month. Aren't people like me their bread and butter?
Go ahead.......feel free to post your bitch here.
We can always hope the managers and customer service people might look at it and think.....we could do this much better!
Angel:
