Birthday funny with UptownAces

[Seaman63]

Not the Kind of communication one would like to have with CS or "do I speak martian???":
(please read from the bottom up)

Dear *****,

Thank you for contacting Uptown Aces Casino Support.

This email is to confirm that the coupon code: BDAYFREE10 has been redeemed on your account.

I apologize for an inconvenience caused.

Should you require any further information or assistance, please feel free to contact us anytime via phone, e-mail or Chat with us .

Yours Sincerely,

*****
Uptown Aces Casino Support
Toll Free: 1 888-492-9309
---------------------------------------------------------------------------------------------------------------------------

Sent: Tuesday, April 21, 2015 5:54 AM
To: support@UptownAces.eu
Subject: Re: Birthday bonus code

Dear *****,

the nature of birthdays is they happen once every year. Sure I did reedem the code in 2014 because it has been sent to me.

However, now we have 2015 and you did send me the same code again. Maybe it would be helpful to change the codes you send out for birthday a little bit every year. It would definitely avoid some disappointment for us players.

Kind regards.
*****
---------------------------------------------------------------------------------------------------------------------------
From: support@UptownAces.eu
Sent: Tuesday, April 21, 2015 12:20 PM

Subject: Birthday bonus code

Dear *****,

Thank you for your email.

We would like to great you first a Happy Birthday and your account '*****' has been checked. Unfortunately this code BDAYFREE10 was already redeemed to your account on last 4/20/2014 4:10:28 PM. Therefore the code is not valid to redeem again to your account.

Should you require any further information or assistance, please feel free to contact us anytime via phone, e-mail or Chat with us.

Yours Sincerely,
*****
Casino Support
Toll Free: 1 888-492-9309
---------------------------------------------------------------------------------------------------------------------------

Sent: Tuesday, April 21, 2015 12:11 AM
To: support@UptownAces.eu
Subject: Re: Happy birthday from Uptown Aces

Hi,

thank you very much for the birthday present, but unfortunately the code
BDAYFREE10 could not be reedemed at the cashier.

Kind regards
*****
Account: *****
--------------------------------------------------------------------------------------------------------------------------
From: Uptown Aces
Sent: Tuesday, April 21, 2015 12:03 AM

Subject: Happy birthday from Uptown Aces

Hi ***** (Your Username is: *****)


Celebrate your birthday with Uptown Aces by claiming your special birthday
present! Redeem $10 Birthday Chip with coupon code: BDAYFREE10

With best regards,

*****
Casino Host

 

[quber]

It's the little things like this that stop people playing at casinos, if you can't be understood on something as simple as this then what chance do you have when there is a genuine issue.

 

[Seaman63]

Logged in today and found the Bonus reedemed to my account. Thanks uptown aces for correction. Just any notification would have been nice.