BingoBonga requests absurd financial docs after EUR 600 deposit and EUR 700 withdrawal

[SlotLover4U]

Hi,

I started playing Bingobonga.com recently.

My first deposit was EUR 100 which I quickly lost.
Then made another deposit of EUR 500 and turned it into a little profit and wanted to cash out EUR 700.
I send them ID and deposit confirmation from correct bank account etc.
In their SOW questionaire I filled in truthfully I am a business owner and have savings.
Now they are stalling and demand this by email:

Hi there again! I want to inform you that the security dept requires additional documents for your verification process. Please, upload all from the list:
- Confirmation of ownership; (I guess they mean from my business)
- account statements showing the transfer of funds from a company account to a personal account. (Why should they ever want that?)
- Latest audited financial statements and company bank statement for the last 6 months; (Sorry? None of your business Bingobonga)
- Copy of invoices showing sales and purchases of trading activity. (What the hell? Are you serious? No sorry, this must be a joke?!)

I think this is absurd and have never been asked any of these, and to be honest these details are private and none of their business.
I requested to just process the withdrawal with the current verification details they have.
I hope they will. If not I just play my balance to zero and will delete my account.
I did offer them to show them the account balance I deposit from. But considering the above I don't think it's enough.

It's just a warning that if you are not willing to give up so many details, (and no casino of the dozens I have played on online have ever requested such details before) don't play at bingobonga.com. You are going to be in trouble when requesting a withdrawal.

Kind regards,

Slotlover

 

[SlotLover4U]

Update:
I mentioned them that for net profit of EUR 100 this might be a bit over the top.
The answer is as follows:

The fact is that the provision of such documents is a requirement of a license. Unfortunately it cannot be broken.
Kind regards,
VIP Department BingoBonga Casino

So unfortunately I have to play my balance to zero, delete my account, and advise you to take this as a warning message if you ever consider playing at BingoBonga.

Does anyone know if there are other options to get my withdrawal approved, or are they allowed to make these over the top demands for a net profit of EUR 100?

 

[Fredos386]

It is stalling tactics i been dealing with on MGA casinos that's why i can't touch any of them ever again as they all use same procedures. Also they are trying to gather data about you to know what you are worth and how much you make etc. These are private details a casino should never have for obvious reasons. The industry is gone rogue and licenses means nothing. In fact with MGA it's worst than having no license as it's MGA itself that tell their casinos to do stuff like that. They bend the laws to such an extreme it became completly illegal. Casinos want to take all our money and when they start asking for all your bank statements and proof of income and what not for a few hundreds they gone rogue there is no other word.

 

[SlotLover4U]

So I am glad at least these threads exist, so people are aware of that before opening an account.
I keep pushing and asking but they don't seem to give an in inch.

So my EUR 100 profit will turn into a EUR 600 loss, which is still there to play with.
But the fun is gone if I hit big with that balance as I cannot cash it out anyway.....

But they don't seem to think it's over the top asking for all of this for these amounts.
They just fall back on their security department's wishes and to the support I talk with the security department are like gods to them.

I better stick to the local online casino's as those are heavily locally regulated, didn't ask for anything yet for cashouts up to a few grand. So that's the safe way to go for me.

 

[sufferinsilence]

Seems to be a @N1 Partners Group casino? Perhaps they can help you out instead of losing the money.

Also tagging in @maxd

 

[bamberfishcake]

Can it really be appealed? Are they not following the money trail under Anti-Money Laundering guidelines?

 

[sufferinsilence]

Seems to be pretty intrusive for €600 in €700 out... As a casino or licensing body the more suspicious trail is €600 in €550 out or atleast if this happens very regularly.

 

[BillyGoldblum]

People should start stayin away from N1 casinos. They are doing some super shady stuff for the last little while.

I played over xmas a bit and when you win even if you are fully verified, they start demanding selfies, bank statement, signed documents and basically things that dont exist. One requested a hand written letter from my bank manager. Which they know wont happen.

Paradise casino is one of the more fraudulant ones around but I notice there must have been some sort of policy change with them all where they refuse cashout to verified accounts and request crazy stuff.

Ill never play on an n1 casino again. To me they are one of the worst groups online who used their good reputation to now rob people

 

[maxd]

FWIW I handle N1 complaint issues from players and I've seen no evidence of anyone being "robbed". Tighter KYC yes, but that's no crime. I can't say I know why there's been the change in KYC procedures -- could be part of Curacao's attempt to be more pro-active, not sure -- but it's not uncommon these days and I've seen a good number of instances where it's been perfectly justified.

FWIW I have noticed that N1 as an organization has become quite a bit more formalized over the past year. Change in management? Cleaning house in prep for a change in ownership? No idea but something is up. Not in a bad way, just something I've observed.

- Max

 

[SlotLover4U]

I agree they have to take measures. But the measures should be reasonable and in relation to the sums of money involved.
I send them money docs with proof of inocome in other ways and asked them to forget about the business as I don't want that to be involved in this and I don't want to share al this information with them.

They keep pushing for all these business documents while just neglecting the proof I already send them and neglecting my request for ingnoring the business income.

I think I am not obliged to share all of my income with them. Do they need copies of a gift from my wife? An inheritance of 10 years ago, of which some might be in my savings account? A birthday gift from my parents? Do I HAVE to share all those things with them? (This list is to give an example only...)

 

[deleted20230517]

I can relate to wanting to see a transfer from your business (bank) to your private. It all has todo with laundry of money. They are obligated to have these details really to "exclude" that your not unlawfully getting money from somewhere and spunk it in gambling.

I think that if you just proceeded with your (most) important details left out of it you would have a shot.

 

[satchnz]

I don’t care what anyone says but a casino requesting a hand written note from your bank manager is dodgy as…hell.

I’ve said it before but these places are not qualified to handle, interpret, and keep your very sensitive financial information secure. I’d give up slots before handing over this info.

 

[SlotLover4U]

And let's not forget that the only 2 deposits I ever made at bingobonga are those 2 deposits totaling EUR 600.
So no funny history or whatsoever.
Anyway they are looking into my request to forget about the business and look at my other documents only.
If this gets resolved or not, I will update the outcome here for future reference.

@Jeroensgambling And what if I have 2 or more businesses? Or like I said have or had other ways (old businesses) in the past or present which make/made me my money?
Is it normal that I have to hand them every single detail of all of that like they were the local tax office?
I think the answer to that question is always NO.

 

[deleted20230517]

I don’t care what anyone says but a casino requesting a hand written note from your bank manager is dodgy as…hell.

Your right.

@Jeroensgambling And what if I have 2 or more businesses? Or like I said have or had other ways (old businesses) in the past or present which make/made me my money?

Yeah i understand where your coming from. I have my own business as well for 15 years. thats my source of income. None of the casino's ever bothered how i make it or what.

 

[N1 Partners Group]

We received your message, however, we have to inform you that BingoBonga is not a part of the N1 Partners casino group, which includes only DasIst Casino, Joo Casino, N1 Casino, Slot Hunter Casino and N1Bet Casino. Thus, as a representative of N1 Partners, we cannot help you with issues in BingoBonga, though we wish you swift success in resolving them.

 

[SlotLover4U]

Thanks for your reply anyway.
Actually I didn't even check myself. I just did.
This is written in their small print on the main page:

Copyright © 2023 bingobonga.com is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. Casino is licensed and regulated by the Malta Gaming Authority under the licences: MGA/B2C/394/2017 (issued on 01/08/2018).

You do not have permission to view link Log in or register now.

Casino accepts players only over 18 years of age.

There is some N1 there (in red), but I am not aware if that's you or not.

 

[Mr Wild]

This n1 interactive group seem to have a lot of sites or its a white label group. But AML requirements falls under N1 Interactive so should be same company.

You do not have permission to view link Log in or register now.

They have ThePogg as ADR. Maybe faster to go that route.

 

[lockinlove]

I was coming here to post a complaint and saw this thread.

All N1 interactive casinos are now unplayable. The document request and SOW requests are totally outrageous and basically make it near impossible to cash out.

Casinomeister should dig more into this and think about posting warnings so members know.

 

[hogexd]

I was coming here to post a complaint and saw this thread.

All N1 interactive casinos are now unplayable. The document request and SOW requests are totally outrageous and basically make it near impossible to cash out.

Casinomeister should dig more into this and think about posting warnings so members know.

I had to provide a selfie with my ID, with my arm and elbow clearly visible 3 different times because to them it had to be near studio level perfect in terms of lightning and visibility.

And that was for a €200 cashout.

Can’t recommend their casinos to anyone ever. Absolutely laughable experience.

 

[lockinlove]

I had to provide a selfie with my ID, with my arm and elbow clearly visible 3 different times because to them it had to be near studio level perfect in terms of lightning and visibility.

And that was for a €200 cashout.

Can’t recommend their casinos to anyone ever. Absolutely laughable experience.

I have a $600 pending withdraw at live.casino which is N1. I barely play slots anymore. I have deposited maybe a total of $500 life time with this casino.

Upon cashout I have been asked for selfie where I must show my elbow and shoulder to prove it is part of my body and not photoshopped, bank account documents, proof of deposit, letter of employment, proof of employment, salary, wages and a whole lot more.

N1 casino are using SOW to stall payouts and force players to abondon their cashouts.

MGA do not require SOW from players until they reach a certain amount the player has deposited. I spoke to MGA and they confirmed this to me and I can post the email if anyone wants proof.

Today I went to all n1 casinos and closed my accounts and unsubbed from their emails.

Sorry but N1 is no longer a legitimate group and cannot be trusted.

 

[hogexd]

I have a $600 pending withdraw at live.casino which is N1. I barely play slots anymore. I have deposited maybe a total of $500 life time with this casino.

Upon cashout I have been asked for selfie where I must show my elbow and shoulder to prove it is part of my body and not photoshopped, bank account documents, proof of deposit, letter of employment, proof of employment, salary, wages and a whole lot more.

N1 casino are using SOW to stall payouts and force players to abondon their cashouts.

MGA do not require SOW from players until they reach a certain amount the player has deposited. I spoke to MGA and they confirmed this to me and I can post the email if anyone wants proof.

Today I went to all n1 casinos and closed my accounts and unsubbed from their emails.

Sorry but N1 is no longer a legitimate group and cannot be trusted.

Yeah same exact elbow shoulder bs was used against me as well. You should raise a PAB if you don’t receive your money.

 

[SlotLover4U]

Final update from my side on this topic.
They finally processed my withdrawal and received it in my account.
I guess I made a dozen withdrawal attempts which all got rejected before the final success.
Rejection reasons were always vague. They sometimes asked for exactly the documents I already provided and sometimes in a different format, or new documents. But end good all good.

 

[Gavashy]

And let's not forget that the only 2 deposits I ever made at bingobonga are those 2 deposits totaling EUR 600.
So no funny history or whatsoever.
Anyway they are looking into my request to forget about the business and look at my other documents only.
If this gets resolved or not, I will update the outcome here for future reference.

@Jeroensgambling And what if I have 2 or more businesses? Or like I said have or had other ways (old businesses) in the past or present which make/made me my money?
Is it normal that I have to hand them every single detail of all of that like they were the local tax office?
I think the answer to that question is always NO.

Chalk it up as a loss mate and get there site deleted of your pc, letter from a bank manager didn't know we had jumped back to the 19th century, get rid mate.

 

[Gavashy]

Final update from my side on this topic.
They finally processed my withdrawal and received it in my account.
I guess I made a dozen withdrawal attempts which all got rejected before the final success.
Rejection reasons were always vague. They sometimes asked for exactly the documents I already provided and sometimes in a different format, or new documents. But end good all good.

Congrats stay well clear, I imagine if you had hit big would of been a different story.

 

[aceking123]

Nicola just posted a warning about what's going on with thus lot.