Hi everyone, first post her. Just have to write myself off. The week has been a ride, with a big win and then never a chance to enjoy it... Having a tough time forgetting this! Also curios too see your guys opinion in this case.
But I will start from the beginning:
Last Sunday I deposited 50 euro on Redbet and got a 100% bonus, so total amount to play with 100 euro. The wager requirement was 2 500 euro. I usually play 2-3 euro max as stake, but this time I decided to try a higher bet. I was on the slot Batman, used 5 euro bet, and also a bonus bet (1 euro extra), so total bet was 6 euro. I played the slot 11 times. Total amount staked 66 euro, and total win 14 euro (won two times).
With 50 euros left I tried another slot, James Dean. This time stake was 2.5 euro. Nothing special at the first spins, then suddenly a win of 4 740 euro. I was of course speechless.... After cheering for a brief time I checked the wagering requirement. Around 2 400 euro left to convert. So even after converting (if I lose it all) I should be left with around 2 340 euro.
I started to bet 12 euro just the convert. My winnings this time were nothing special, so I ended at 3 200 euro and withdraw the money. Enjoyed the evening and looking forward to a deposit (on the right side for once)
The next day I got a short e-mail from Redbet. They told me that I had breached the terms and conditions, as you can max bet 5 euro per stake while using a bonus. So they took all the 3 200 euro including my original deposit. I now understand that I breached the terms, however I think it’s terrible how Redbet is acting. They are also telling me that this is an unusual situation – which has to be a lie?
Why don’t Redbet, to avoid these things to happen:
- Lock slots so that you can only bet the max stake – 5 euro.
- Insert a popup while depositing informing about terms and conditions. Max bet while using bonus should be on top so you can’t miss that including wagering requirements.
- If lock slots isn’t possible – a popup before entering a slot or some kind of information, somewhere.
My win of 4 740 was from a correct bet, the stake was not higher than the allowed one. It was when I had 50 euros left which I had deposited – it was never from money that I won using a higher stake. But if you read the terms it’s all crystal clear –betting with higher stake and you are screwed.
When talking to Redbet I wanted to come to a fair deal, both for them and me. I thought that should be easy, as the Casino should have some kind of moral and goodwill. My suggestion were; my win on 4 740 euro minus the wagering requirements – 2 240 euro left for Redbet to pay out. But they hold to their opinion – I breached the rules. It doesn’t matter that the win was on a correct bet.
We all here know the odds to hit a big win. And then actually doing it, and get nothing out of it (other than a nice screenshot), it’s not funny…
It just doesn’t seem like fair play between the gambler and the casino. Spin with a higher stake than 5 euro, win nothing doing it, win doing 2.50 euro stake, then all winning using deposit + bonus is contained by Redbet (including deposit amount?) If my win was on a bet with higher stake than 5 euros – then it would have been another story.
But what do you guys think? Am I just angry about this and Redbets way is the way to go?
But I will start from the beginning:
Last Sunday I deposited 50 euro on Redbet and got a 100% bonus, so total amount to play with 100 euro. The wager requirement was 2 500 euro. I usually play 2-3 euro max as stake, but this time I decided to try a higher bet. I was on the slot Batman, used 5 euro bet, and also a bonus bet (1 euro extra), so total bet was 6 euro. I played the slot 11 times. Total amount staked 66 euro, and total win 14 euro (won two times).
With 50 euros left I tried another slot, James Dean. This time stake was 2.5 euro. Nothing special at the first spins, then suddenly a win of 4 740 euro. I was of course speechless.... After cheering for a brief time I checked the wagering requirement. Around 2 400 euro left to convert. So even after converting (if I lose it all) I should be left with around 2 340 euro.
I started to bet 12 euro just the convert. My winnings this time were nothing special, so I ended at 3 200 euro and withdraw the money. Enjoyed the evening and looking forward to a deposit (on the right side for once)
The next day I got a short e-mail from Redbet. They told me that I had breached the terms and conditions, as you can max bet 5 euro per stake while using a bonus. So they took all the 3 200 euro including my original deposit. I now understand that I breached the terms, however I think it’s terrible how Redbet is acting. They are also telling me that this is an unusual situation – which has to be a lie?
Why don’t Redbet, to avoid these things to happen:
- Lock slots so that you can only bet the max stake – 5 euro.
- Insert a popup while depositing informing about terms and conditions. Max bet while using bonus should be on top so you can’t miss that including wagering requirements.
- If lock slots isn’t possible – a popup before entering a slot or some kind of information, somewhere.
My win of 4 740 was from a correct bet, the stake was not higher than the allowed one. It was when I had 50 euros left which I had deposited – it was never from money that I won using a higher stake. But if you read the terms it’s all crystal clear –betting with higher stake and you are screwed.
When talking to Redbet I wanted to come to a fair deal, both for them and me. I thought that should be easy, as the Casino should have some kind of moral and goodwill. My suggestion were; my win on 4 740 euro minus the wagering requirements – 2 240 euro left for Redbet to pay out. But they hold to their opinion – I breached the rules. It doesn’t matter that the win was on a correct bet.
We all here know the odds to hit a big win. And then actually doing it, and get nothing out of it (other than a nice screenshot), it’s not funny…
It just doesn’t seem like fair play between the gambler and the casino. Spin with a higher stake than 5 euro, win nothing doing it, win doing 2.50 euro stake, then all winning using deposit + bonus is contained by Redbet (including deposit amount?) If my win was on a bet with higher stake than 5 euros – then it would have been another story.
But what do you guys think? Am I just angry about this and Redbets way is the way to go?