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Bonus Complaint Big win on Redbet - for nothing.

Discussion in 'Casino Complaints - Bonus Issues' started by jim86, Oct 19, 2016.

    Oct 19, 2016
  1. jim86

    jim86 Dormant account

    Location:
    Sweden
    Hi everyone, first post her. Just have to write myself off. The week has been a ride, with a big win and then never a chance to enjoy it... Having a tough time forgetting this! Also curios too see your guys opinion in this case.

    But I will start from the beginning:

    Last Sunday I deposited 50 euro on Redbet and got a 100% bonus, so total amount to play with 100 euro. The wager requirement was 2 500 euro. I usually play 2-3 euro max as stake, but this time I decided to try a higher bet. I was on the slot Batman, used 5 euro bet, and also a bonus bet (1 euro extra), so total bet was 6 euro. I played the slot 11 times. Total amount staked 66 euro, and total win 14 euro (won two times).

    With 50 euros left I tried another slot, James Dean. This time stake was 2.5 euro. Nothing special at the first spins, then suddenly a win of 4 740 euro. I was of course speechless.... After cheering for a brief time I checked the wagering requirement. Around 2 400 euro left to convert. So even after converting (if I lose it all) I should be left with around 2 340 euro.
    I started to bet 12 euro just the convert. My winnings this time were nothing special, so I ended at 3 200 euro and withdraw the money. Enjoyed the evening and looking forward to a deposit (on the right side for once)

    The next day I got a short e-mail from Redbet. They told me that I had breached the terms and conditions, as you can max bet 5 euro per stake while using a bonus. So they took all the 3 200 euro including my original deposit. I now understand that I breached the terms, however I think it’s terrible how Redbet is acting. They are also telling me that this is an unusual situation – which has to be a lie?

    Why don’t Redbet, to avoid these things to happen:
    - Lock slots so that you can only bet the max stake – 5 euro.
    - Insert a popup while depositing informing about terms and conditions. Max bet while using bonus should be on top so you can’t miss that including wagering requirements.
    - If lock slots isn’t possible – a popup before entering a slot or some kind of information, somewhere.

    My win of 4 740 was from a correct bet, the stake was not higher than the allowed one. It was when I had 50 euros left which I had deposited – it was never from money that I won using a higher stake. But if you read the terms it’s all crystal clear –betting with higher stake and you are screwed.

    When talking to Redbet I wanted to come to a fair deal, both for them and me. I thought that should be easy, as the Casino should have some kind of moral and goodwill. My suggestion were; my win on 4 740 euro minus the wagering requirements – 2 240 euro left for Redbet to pay out. But they hold to their opinion – I breached the rules. It doesn’t matter that the win was on a correct bet.

    We all here know the odds to hit a big win. And then actually doing it, and get nothing out of it (other than a nice screenshot), it’s not funny…

    It just doesn’t seem like fair play between the gambler and the casino. Spin with a higher stake than 5 euro, win nothing doing it, win doing 2.50 euro stake, then all winning using deposit + bonus is contained by Redbet (including deposit amount?) If my win was on a bet with higher stake than 5 euros – then it would have been another story.

    But what do you guys think? Am I just angry about this and Redbets way is the way to go?
     
  2. Oct 20, 2016
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Sorry, but I don't think you will find a great deal of sympathy here - you should have read all the T&Cs before you started.
    This is especially true for bonus offers.
    A very important lesson, learned the very hard way.

    I hope the guys at Redbet will make some sort of compromise, but I wouldn't be too optimistic about that... :(

    KK
     
  4. Oct 20, 2016
  5. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    Every day atleast one thread pops up about player breaking clear rules -.-*

    READ THE GOD DAMN TERMS BEFORE PUTTING YOUR OWN MONEY ANYWHERE...
     
  6. Oct 20, 2016
  7. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Breaking a rule is breaking a rule, no matter how you put it. Where should the casino draw the line in your opinion? They would be busy all day just handling these kind of cases if they would start watering down their own set terms.

    Not reading the T&C's is an inexcusable mistake. I guess you read them in your normal life before signing a contract for expensive things you buy aka you don't just hand over the cash without checking what is in for you.

    Redbet has two reps here at CM, albeit not very active but they will receive a notification that they have new messages waiting. Contact them and ask them to review your case, maybe, just maybe they will agree to some compromise, which they don't have to really.

    Adam: http://www.casinomeister.com/forums/members/redbet-adam.html
    Marius: http://www.casinomeister.com/forums/members/mariusmanager.html

    Don't take bonuses if you are too lazy to read the rules! Simple!! :rolleyes:
     
  8. Oct 20, 2016
  9. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Oh these great "BONUSSES" casino's throw at ya...
    They only screw you over basicly... :thumbsup:

    Experienced players will not fall for these sneaky t&c's but luckily for the casino's a lot of players are not so experienced and/or do not read the small letters that come with these "generous" offers from the casino's. :rolleyes:

    Thank God I am not a bonus player, would take one very very seldom.
     
  10. Oct 20, 2016
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I take bonuses 70% of the time, main reasons being a low roller, small budget and looking to extend my play time.

    Love my slots spins, love watching those reels turn wild and those diamonds crash in and those 'Wanted' Posters float on all across the reels.

    BUT

    I'll happily delay all of this for as long as it takes to read the T&C's of a bonus/SUB to make sure when that lucky day arrives, I sleep that night knowing 100% my dosh is under no threats at all and will be in my hand very soon :D
     
  12. Oct 20, 2016
  13. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    I suppose as a low roller the chances of breaching the max bet rule are very slim anyway, unless you press that max bet button accidently.. :D
     
  14. Oct 20, 2016
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Not too much sympathy, I find it strange that a newly-registered player would be that careless with their betting patterns, betting upwards of 10 Euros per spin without checking the terms, considering that highrolling whilst using a bonus from the outset is indicative of bonus abuse, at a time when the player/ casino relationship is at its lowest for years.

    They shouldn't pay anything, nor feel compelled to or made to feel like they've done something wrong via a name-shaming post.
     
  16. Oct 20, 2016
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Been there, done that one a few times lol :oops: :oops:
     
  18. Oct 20, 2016
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    DRATT - didn't read all the terms.

    Sorry, cruel but that's how it is...
     
  20. Oct 20, 2016
  21. theslotsking

    theslotsking Experienced Member

    Occupation:
    it
    Location:
    Australia
    I actually disagree.

    Casino's want it both ways. They want to lure new customers in and offer enticing bonuses but make it ridiculously hard to actually win anything; either through 30 page t&c's or crazy wagering requirements.

    Every week more terms are added and its not for our benefit. Imagine if every time we went to a land based casino we had to scroll through terms. No one would bother.

    Casino's say its due to bonus abuse. Personally I think bonuses take the piss out of the regular punter. Any time you are combining your money with a bonus its unlikely you will be withdrawing cash. Some might disagree. The only time I will accept one is when its a non deposit bonus with no restrictions (no withdraw limits).

    I think the best thing to do is offer free games, which are based on your deposit ie,

    deposit $50 receive 100 free games
    deposit $100 receive 200 free games
    All winnings are wager free.
     
  22. Oct 20, 2016
  23. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Are they full paylines? :cool:

    And please no Starburst or Spinions either!!
     
  24. Oct 20, 2016
  25. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    I have learnt that you have to read the t&c's every time you take a bonus even if you play at the same casino a lot as sometimes the rules change.

    I take a bonus often and I double check the terms before I play, better to be safe :)
     
  26. Oct 20, 2016
  27. theslotsking

    theslotsking Experienced Member

    Occupation:
    it
    Location:
    Australia
    Your in luck, its the wild chase! :D
     
  28. Oct 20, 2016
  29. theslotsking

    theslotsking Experienced Member

    Occupation:
    it
    Location:
    Australia
    Man that's a crap slot
     
  30. Oct 20, 2016
  31. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    The chances of breaching a max bet rule might be slim, but depending on where you take a bonus, you can easily get shafted for an entirely different breach, such as playing on Raging Rhino at 40p or even TS2 at 30p, which is frankly ridiculous.

    So even a low roller has to do his/her due diligence on a regular basis. And given the direction that the industry is heading in with regard to bonuses in general, it is now becoming more important than ever to do your homework before you start playing. Even some of the good guys are looking for any opportunity to withhold payments.
     
    1 person likes this.
  32. Oct 20, 2016
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Where is this please Marty? - I ask because AYK these are 2 of my most played slots :eek:
     
  34. Oct 20, 2016
  35. mcgameboy

    mcgameboy Screenieholic & Essayist mm2

    Occupation:
    Casual Stocktaker (Inventory Counter)
    Location:
    Belfast
    The Raging Rhino is an excluded game when playing with bonus funds at Bet365 and Gala. I know that both of those are no longer CM accredited, but they are still trustworthy in my opinion. Never had any issues with withdrawals. But then again, I avoid bonuses there like the plague. Too many banned/excluded games and uncompetitive WR.

    The TS2 restriction is at Maria Casino (and if it's excluded at Maria, it's probably excluded at Unibet too - I don't have a Unibet account so I can't be sure about that though). Thunderstruck 1 is also a restricted game when playing with bonus funds at Maria. I have not seen these games appear on an excluded list anywhere else. And tbh, I can't think why they are excluded and games like IR and Agent Jane Blonde are not.

    I'm fairly sure none of those casinos are among your regular haunts. But I'd keep an eye out for those, because you never know when some casino will decide to add new games to their excluded list.
     
  36. Oct 20, 2016
  37. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Yeah... This.
    Never known that anywhere.
    Only sites I know with a minimum bet are Caddell Sites.
    Also Adam informed me a few weeks ago that he no longer works for Redbet
     
  38. Oct 20, 2016
  39. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    I think a lot of you guys forget how it is to be a new/casual casino customer . You see an enticing advert that says 100% BONUS PLUS FREESPINS !! You don't spend time combing through the terms and conditions because in life as customers we're always faced with ridiculously long lists of terms and conditions written in legal jargon when we purchase anything . And , naively , as a customer you believe that the casino will treat you fairly and sensibly . As a casino customer you can make many deposits and play without ever encountering any problems because a) you might just lose your deposit or b) you might unknowingly not break the T&C's anyway or c) The casino might just allow the withdrawal to go through even if you broke one of the T&C

    Have any of you EVER received an email saying "When you made your last deposit and played and lost you broke one of our T&C's so you wouldn't actually have been able to withdraw any winnings ... so keep that in mind for next time" ? No of course not - they wait until you request a decent withdrawal before they spring the T&C's TRAP on you

    It's disgusting how they set these traps for the unwary . It sickens me because it's blatantly obvious they could easily prevent any of these T&C breaches happening in the first place by using simple preventative measures and CLEAR AND HIGHLY VISIBLE instructions about the max bet rule and excluded games . But they don't because it's a nice little earner for them and some of you as players even stand up to defend the casinos on this lol . They even decide that it's appropriate to take ALL of your money even if the rule breaches cost them zero or very little , which seems nothing short of theft imo . It's a trap , pure and simple.
     

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