Betzest big win, verification & withdrawal issue

[glopless]

I choose betzest, bc casinomeiser review include "no limit, 24h, weekend payout". I won 9k here. I uploaded my passport and bank statement. It was difficult, bc max allowed size is 0.5 Mb. I didn't receive any email. I asked on chat about verification and they said me, that need send selfi with passport and bank statement with recent transactions. My bank statement don't include any transaction, bc I using cash. They asking for utility bill, but I don't receiving this bills on my name.

So, I don't know that I need to do. Betzest rep don't answer me. His last activity was 4 September.

Max withdrawal is 1000 euro per transaction. It's little bit weird for me have no limit payout and so low cap per transaction.

 

[sapit222]

The reps account is dormant.
Has not been active since last year.

@LadyJelena can maybe help?

 

[LadyJelena]

New rep's just been registered

@Betzest_Casino

 

[Betzest_Casino]

Thank you very much @LadyJelena . We answered to the gentleman in private.

 

[glopless]

You still asking transactions for the last 6 months, but I opened my bank account 1 week ago. There is no transactions. I using cash. I can't understand why you need this transactions for confirm my address.

 

[Betzest_Casino]

Dear Sir,

On the statement that you sent, there is no proof that is of the last six months, according to our finance department, and it is showing no transactions. This is not needed to verify your address.

Also we need a photo of the payment method card, showing only the last four digit according to clause 3.1 of our T&C's ( Outdated URL (Invalid) ) to fully verify your account. As soon as you provide the relevant documents, we can process your request instantly.

As we answered in private, please get in touch with our finance department for a more detailed explanation.

Let me know if there is something i can help you more and make your gaming experience more enjoyable.

Kindest regards,

Casino Manager

 

[glopless]

I deposited via ecopayz, but Betzest casino asking photo of my debit/credit card for verification. Why I need to do it?

 

[sapit222]

If you only used EcoPayz when you deposited then you only need to take a screenshot of the account (EcoPayz) with the account numbers showing and maybe also your registered address etc.

 

[glopless]

I know it. I sent 2 screenshots from ecopayz before. they want photo of my card

 

[Betzest_Casino]

Dear Sir,

We are terribly sorry for the inconvenience

As i explained above you have to provide 2 photos of your debit/credit card, front and back showing only the last four digit according to clause 3.1 of our T&C's ( Outdated URL (Invalid) ) to fully verify your account. As soon as you provide the relevant documents, we can process your request instantly.
You have our word on that.

Kindest regards

Casino Manager

 

[glopless]

"or other payment accounts through which you fund the account or withdraw money from your account."

I deposited via ecopayz and want withdraw to ecopayz back. Why you need photo of my bank card? I sent a few screenshots of ecopayz early.

 

[glopless]

Could someone from administration of this forum help me in this case? Betzest continue asking photo fo my bank card.

from email: "The reason that asked you to send a debit / credit card is for security issues related to verifying your account."

I think here is no one reason asking photo of my bank card, if I didn't use it.

 

[Betzest_Casino]

Dear Sir,

As i explained many times, the bank statement of the last 6 months and your card photo are needed for verification purposes.

As soon as you provide them, we can process the transaction in no time.

Kindest regards

 

[maxd]

Could someone from administration of this forum help me in this case? ...

You are welcome to file a complaint with us here: Submit Your Online Casino Complaint - Casinomeister

Please ensure you've read the Player Arbitration Policies and Procedures before you do.

Once I've received your details I'd be happy to look into it.

That said, give them what they are asking for and it sounds like your problems will be over. Just saying.

-Max

 

[Betzest_Casino]

You are welcome to file a complaint with us here: Submit Your Online Casino Complaint - Casinomeister

Please ensure you've read the Player Arbitration Policies and Procedures before you do.

Once I've received your details I'd be happy to look into it.

That said, give them what they are asking for and it sounds like your problems will be over. Just saying.

-Max

Absolutely.

 

[glopless]

give them what they are asking for and it sounds like your problems will be over. Just saying.

I don't think so. They asked ID and bill. I sent. They asked selfi after that. I sent. They asked transactions for the last 6 months on statement and ecopayz screenshots after that. I sent. They asking bank card now.

Looks like Betzest just don't want to pay.

 

[Betzest_Casino]

I don't think so. They asked ID and bill. I sent. They asked selfi after that. I sent. They asked transactions for the last 6 months on statement and ecopayz screenshots after that. I sent. They asking bank card now.

Looks like Betzest just don't want to pay.

Dear Sir,

On the statement that you sent, there is no proof that is of the last six months, according to our finance department, and it is showing no transactions.

 

[glopless]

Please, check transactions.jpg that I sent to you at September 25. It's include transactions.

 

[maxd]

Looks like Betzest just don't want to pay.

I look forward to receiving your complaint details then via Submit Your Online Casino Complaint - Casinomeister

 

[colinsunderland]

You are welcome to file a complaint with us here: Submit Your Online Casino Complaint - Casinomeister

Please ensure you've read the Player Arbitration Policies and Procedures before you do.

Once I've received your details I'd be happy to look into it.

That said, give them what they are asking for and it sounds like your problems will be over. Just saying.

-Max

Why would they want copies of a card and bank statement for a card and bank account that has never been used at that casino? I wouldn't supply them either.

 

[glopless]

I sent my bank card. Lets see what's happen next.

 

[Mouche12]

Why would they want copies of a card and bank statement for a card and bank account that has never been used at that casino? I wouldn't supply them either.

I agree if this is KYC. This sounds like an SOW investigation. I understand the OP does have a debit/credit card but if he hadn't, would the casino still insist on getting this info? Or would they proceed to ask bank statements, paychecks etc.?

 

[colinsunderland]

I agree if this is KYC. This sounds like an SOW investigation. I understand the OP does have a debit/credit card but if he hadn't, would the casino still insist on getting this info? Or would they proceed to ask bank statements, paychecks etc.?

SOW/KYC, theres no reason to ask for front and back of any card that hasn't been used at the casino asking. Bank statements, maybe depending on the reason, but a card doesn't show anything that could possibly tie into SOF/SOW.

 

[glopless]

Betzest have technical problems with skrill, neteller and ecopayz at the same time. Probably, they don't have money or don't want to pay.

 

[Betzest_Casino]

Dear Sir,

We understand your frustration, we are very sorry, and as a mentioned earlier the finance department is working towards the resolution.

Due to the MGA licensing process, our e-wallets contracts, are being renewed and that's the reason they are unavailable at the moment.

You are of course eligible to use Visa or Master card and that would solve the problem, you would get you funds immediately.

You can get updates directly from our finance department about this.

Having said that, please do not hesitate to contact me for any further issues you might have.

Kindest regards,

Casino Manager

 

[helafast]

I never understood how casinos in general can accept deposits with a method that they are unable to process a withdrawal to? I've encountered this quite a few times over the years, just seems strange because the casino's always want the withdrawal method to be the same as the deposit method. I understand issues do arise from time to time and that is acceptable, but this seems to happen far too often in my opinion.

It's a bigger issue for Canadians as our options for deposit/withdrawal are more limited (No credit card/Skrill/NetTeller/PayPal).

I'm sure BetZest will pay the OP, I do not understand why a debit card picture is needed. In fact, if he/she never deposited with it, I would be a bit scared to share this information for no reason.

 

[Scott1baird]

I don't get this, let me work it out. He can deposit by any method that's usable by that casino (I don't know what ones can't be bothered looking but looks like he used an ewallet similar to PayPal or skrill) his bank card never touched the casino once. So by providing his bank card details that verifies him? Should the method he used to deposit be used for verification? If not then the casino should not offer that method of depositing in the first place. Reason I'm asking is when you register for PayPal or skrill or neteller you must verify yourself to them in the first place. So IMO that should be proof enough. If they are willing to accept deposits by a third party they should be willing to accept verification by the same third party.

 

[bebo67]

Why would they want copies of a card and bank statement for a card and bank account that has never been used at that casino? I wouldn't supply them either.

How did he fund his ecopayz?

 

[hhhelllo]

Obvious lies? Wow... i read all the posts and it's sad how pathetic some casinos are when it's time to pay. Send them blood and your mom's hair too. So they will pay...

Instantly

 

[Fiekie247]

I never understood how casinos in general can accept deposits with a method that they are unable to process a withdrawal to?

And I thought they state it in their terms - ''We can only process withdrawal back to the same method use for depositing"

 

[glopless]

Due to the MGA licensing process, our e-wallets contracts, are being renewed and that's the reason they are unavailable at the moment.

Is this process completed? I can withdrawn 2000 (less than my deposit amount), but all other withdrawals was cancelled.

 

[glopless]

I got answer: "Hoping you are doing well, we would like to remember you that the number of withdraws allowed per day is two, according to General Terms & Conditions.
Please try withdrawing again tomorrow."

I think need fix the following information on casinomeister: "Brand new casino with a great representative. No payout limits"
All withdrawal methods except international bank transfer (10k euro) on betzest have 1000 euro limit. Maybe I don't understand what "no payout limits" means?

 

[glopless]

Betzest offered me withdraw to neteller 2 days ago. I agreed and reveived 4k via neteller. They cancelled my withdrawal to neteller today and ask me withdraw to ecopayz. They paid 2k, but all of this looks like a joke.

 

[glopless]

I received all my money from Betzest after 12 days when I sent my last document or after 20 days when I first time wanted to withdraw. Also, they asked me to reply about it here.

 

[Betzest_Casino]

Dear Sir,

Thank you very much for your reply. We understand your frustration.

The delay was about our withdraw limits ( 2K per day) and as we assured you, your money was safe as you proved it by writing here.

We invite you to play again in our platform, especially after all the verifications, the withdrawal process will not take that long anymore.

Kindest regards,

Casino Manager

 

[xxxhujer]

Thats usual.. you can make deposit by any method and they process it instantly.. everything is fine while you loss your deposits.. problem starts when u try to withdraw.. Fishy casinos are always trying to make hassle with vertification/withdraw and they just wish customer will lose patiente and loss his winnings back..
Personally, im highly allergic on casinos who does this - so thank you for this thread, ill add this casino to my "ban-list" and ill never register there..
Write to customer "We invite you to play again in our platform, especially after all the verifications " after you keep him waiting for weeks and keep asking for unreasonable documents is literally comic.. All players should stay away from casinos with ANY dispute opened and stay only with trusted ones! Thats the only way how we can fight agaist these scam casino methods who tries to not pay winnings to customers!!!

 

[Betzest_Casino]

Thats usual.. you can make deposit by any method and they process it instantly.. everything is fine while you loss your deposits.. problem starts when u try to withdraw.. Fishy casinos are always trying to make hassle with vertification/withdraw and they just wish customer will lose patiente and loss his winnings back..
Personally, im highly allergic on casinos who does this - so thank you for this thread, ill add this casino to my "ban-list" and ill never register there..
Write to customer "We invite you to play again in our platform, especially after all the verifications " after you keep him waiting for weeks and keep asking for unreasonable documents is literally comic.. All players should stay away from casinos with ANY dispute opened and stay only with trusted ones! Thats the only way how we can fight agaist these scam casino methods who tries to not pay winnings to customers!!!

Dear Sir,

I hope you're well.

If you'd followed this thread you'd have understood the problem. There were many irregularities in the gentleman's documents, and after he provided all the documents requested, we paid him ASAP.

There are many top rated casinos who have disputes, and that doesn't necessarily mean that they are fishy.

In our platform we make sure that players are accordingly payed and as you can see, the gentleman in this thread was paid as well.

We can assure you that in no way we are trying to delay clients withdraws.

We have paid sums larger than this, instantly, when documents were correct.

That said, I invite you to play in our platform and i can assure you that you'll be satisfied. We have everyday a surprise for our players.

Kindest regards,

Casino Manager

 

[glopless]

We invite you to play again in our platform, especially after all the verifications, the withdrawal process will not take that long anymore.

No, thanks. I don't like your behavior. Here is a lot bad signals for me.

We have paid sums larger than this, instantly, when documents were correct.

Instantly? How it possible, if you have 2k limit per day?

 

[Betzest_Casino]

No, thanks. I don't like your behavior. Here is a lot bad signals for me.

Instantly? How it possible, if you have 2k limit per day?

Dear Sir,

Instantly we processed the payment of course within our limits.

Kindest regards

 

[glopless]

So, "we have paid sums larger than this, instantly" means player reveived same amount (2k) instantly every day for a long time.