Betzest big win, verification & withdrawal issue

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
I choose betzest, bc casinomeiser review include "no limit, 24h, weekend payout". I won 9k here. I uploaded my passport and bank statement. It was difficult, bc max allowed size is 0.5 Mb. I didn't receive any email. I asked on chat about verification and they said me, that need send selfi with passport and bank statement with recent transactions. My bank statement don't include any transaction, bc I using cash. They asking for utility bill, but I don't receiving this bills on my name.

So, I don't know that I need to do. Betzest rep don't answer me. His last activity was 4 September.

Max withdrawal is 1000 euro per transaction. It's little bit weird for me have no limit payout and so low cap per transaction.
 

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
You still asking transactions for the last 6 months, but I opened my bank account 1 week ago. There is no transactions. I using cash. I can't understand why you need this transactions for confirm my address.
 

Betzest_Casino

I-Gaming Industry Representative
Joined
Sep 24, 2019
Location
Malta
Dear Sir,

On the statement that you sent, there is no proof that is of the last six months, according to our finance department, and it is showing no transactions. This is not needed to verify your address.

Also we need a photo of the payment method card, showing only the last four digit according to clause 3.1 of our T&C's ( Outdated URL (Invalid) ) to fully verify your account. As soon as you provide the relevant documents, we can process your request instantly.

As we answered in private, please get in touch with our finance department for a more detailed explanation.

Let me know if there is something i can help you more and make your gaming experience more enjoyable.

Kindest regards,

Casino Manager
 

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
I deposited via ecopayz, but Betzest casino asking photo of my debit/credit card for verification. Why I need to do it?
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
If you only used EcoPayz when you deposited then you only need to take a screenshot of the account (EcoPayz) with the account numbers showing and maybe also your registered address etc.
 

Betzest_Casino

I-Gaming Industry Representative
Joined
Sep 24, 2019
Location
Malta
Dear Sir,

We are terribly sorry for the inconvenience

As i explained above you have to provide 2 photos of your debit/credit card, front and back showing only the last four digit according to clause 3.1 of our T&C's ( Outdated URL (Invalid) ) to fully verify your account. As soon as you provide the relevant documents, we can process your request instantly.
You have our word on that.

Kindest regards

Casino Manager
 

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
"or other payment accounts through which you fund the account or withdraw money from your account."

I deposited via ecopayz and want withdraw to ecopayz back. Why you need photo of my bank card? I sent a few screenshots of ecopayz early.
 

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
Could someone from administration of this forum help me in this case? Betzest continue asking photo fo my bank card.

from email: "The reason that asked you to send a debit / credit card is for security issues related to verifying your account."

I think here is no one reason asking photo of my bank card, if I didn't use it.
 

Betzest_Casino

I-Gaming Industry Representative
Joined
Sep 24, 2019
Location
Malta
Dear Sir,

As i explained many times, the bank statement of the last 6 months and your card photo are needed for verification purposes.

As soon as you provide them, we can process the transaction in no time.

Kindest regards
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Betzest_Casino

I-Gaming Industry Representative
Joined
Sep 24, 2019
Location
Malta

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
give them what they are asking for and it sounds like your problems will be over. Just saying.
I don't think so. They asked ID and bill. I sent. They asked selfi after that. I sent. They asked transactions for the last 6 months on statement and ecopayz screenshots after that. I sent. They asking bank card now.

Looks like Betzest just don't want to pay.
 

Betzest_Casino

I-Gaming Industry Representative
Joined
Sep 24, 2019
Location
Malta
I don't think so. They asked ID and bill. I sent. They asked selfi after that. I sent. They asked transactions for the last 6 months on statement and ecopayz screenshots after that. I sent. They asking bank card now.

Looks like Betzest just don't want to pay.
Dear Sir,

On the statement that you sent, there is no proof that is of the last six months, according to our finance department, and it is showing no transactions.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
You are welcome to file a complaint with us here: Submit Your Online Casino Complaint - Casinomeister

Please ensure you've read the Player Arbitration Policies and Procedures before you do.

Once I've received your details I'd be happy to look into it.

That said, give them what they are asking for and it sounds like your problems will be over. Just saying.

-Max

Why would they want copies of a card and bank statement for a card and bank account that has never been used at that casino? I wouldn't supply them either.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Why would they want copies of a card and bank statement for a card and bank account that has never been used at that casino? I wouldn't supply them either.

I agree if this is KYC. This sounds like an SOW investigation. I understand the OP does have a debit/credit card but if he hadn't, would the casino still insist on getting this info? Or would they proceed to ask bank statements, paychecks etc.?
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
I agree if this is KYC. This sounds like an SOW investigation. I understand the OP does have a debit/credit card but if he hadn't, would the casino still insist on getting this info? Or would they proceed to ask bank statements, paychecks etc.?
SOW/KYC, theres no reason to ask for front and back of any card that hasn't been used at the casino asking. Bank statements, maybe depending on the reason, but a card doesn't show anything that could possibly tie into SOF/SOW.
 

glopless

Newbie member
Joined
Sep 21, 2019
Location
Russia
betzest no pay.jpg

Betzest have technical problems with skrill, neteller and ecopayz at the same time. Probably, they don't have money or don't want to pay.
 

Betzest_Casino

I-Gaming Industry Representative
Joined
Sep 24, 2019
Location
Malta
Dear Sir,

We understand your frustration, we are very sorry, and as a mentioned earlier the finance department is working towards the resolution.

Due to the MGA licensing process, our e-wallets contracts, are being renewed and that's the reason they are unavailable at the moment.

You are of course eligible to use Visa or Master card and that would solve the problem, you would get you funds immediately.

You can get updates directly from our finance department about this.

Having said that, please do not hesitate to contact me for any further issues you might have.

Kindest regards,

Casino Manager
 
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