Resolved Betsson.com block account without any reasons

[PokerKidRU]

Hello, i have big problem with Betsson.com casino. They block my account without any reasons.
In the end of november i win some money on freespins and can up it to 275$. I send my documents for verification and they block my account. Support don't tell me reasons of block, all documents is 100% valid. For example, i send that documents for verification in support NETELLER, SKRILL, Ladbrokes.com, Heycasino.com, Pokerstars.com, Bet-at-home.com, Gold Club Casino and many another. 1 week ago i done vetification on Nordicbet.com. All time my documents was apply. Only betsson.com block it and don't tell why.
I think they only don't want to pay my winnings from freespins. I don't see another reason.
I was send a letter on LGA and waiting info about my problem.

Please tell me, what can i do else for unblock my account and receive my money?

Get the low-down on Betsson Casino HERE

 

[The Viking]

You could start by PM the rep for Betsson here and ask him to look into it
https://www.casinomeister.com/forums/members/

 

[homerbert]

I told this user to start this thread, as i know him in another casino forum(russian forum neverfold.ru ). He already contact their rep, but he dont help him. Looks like they think that his utility bill is bad, because he live with his parents , appartaments belongs to his parents, so utility bill have have all the same data that he had, but its for his mother or dad(didnt remember). Actually dont think that its problem, as he stated, that another casinos accept this without any problems.

 

[PokerKidRU]

You could start by PM the rep for Betsson here and ask him to look into it
https://www.casinomeister.com/forums/members/

I done it in first after registration in this forum. He send me:

"Hello, Unfortunately due high violations of our T&C's your account has been closed. I believe you exactly know what was the reason(related to Your documents). I am forced to ignore and further correspondence regarding this case"

 

[homerbert]

Also, i reread my conversation with him in skype.
He told that:
He registered at betsson in 2010, but dont play because dont like ongame poker network(registered only for poker). In two weeks his cousin brother registered too, from his home, but DONT TAKE ANY BONUS, DONT MADE ANY DEPOSIT, NOTHING. No activity. Even if they both registered, i dont think that its problem, because, as he told me, only HE IS got freespins. His brother not active at betsson since register.

 

[The Viking]

ok thanks i did not know that, so high violations of our T&C's, homebert says you live with your parents, was the bill in your name or parents name? you need to tell us a tad bit more why they think you broke the T&C

I done it in first after registration in this forum. He send me:

"Hello, Unfortunately due high violations of our T&C's your account has been closed. I believe you exactly know what was the reason(related to Your documents). I am forced to ignore and further correspondence regarding this case"

 

[PokerKidRU]

As i know nordicbet.com is a part of betsson? For example:

Why nordic apply docs and betsson block it?

 

[The Viking]

ahh that might be the prob only 1 account is allowed on most casinos from same address unless you clearify the situation before signing up,some casinos allow it but only if you ask before hand.

Also, i reread my conversation with him in skype.
He told that:
He registered at betsson in 2010, but dont play because dont like ongame poker network(registered only for poker). In two weeks his cousin brother registered too, from his home, but DONT TAKE ANY BONUS, DONT MADE ANY DEPOSIT, NOTHING. No activity. Even if they both registered, i dont think that its problem, because, as he told me, only HE IS got freespins. His brother not active at betsson since register.

 

[The Viking]

Did your brother sign up at Nordic bet as well ?

As i know nordicbet.com is a part of betsson? For example:

Why nordic apply docs and betsson block it?

 

[homerbert]

ahh that might be the prob only 1 account is allowed on most casinos from same address unless you clearify the situation before signing up,some casinos allow it but only if you ask before hand.

show us this term please? Actually, usually it works for bonuses, one bonus per street address.
At betsson i found only this:
You are allowed to have only one Member Account on this Website. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed.
Also, i didnt think that HIGH REPUTABLE AND ACCREDITED casino should do like did betsson with this user.
If we from past USSR, not mean that all of us are fraudsters.

 

[PokerKidRU]

ahh that might be the prob only 1 account is allowed on most casinos from same address unless you clearify the situation before signing up,some casinos allow it but only if you ask before hand.

May be. But second accont not my and i don't know about this creating. I find this info on email of my brother. I have similar problem with pokerstars.com, but they solve it without any blocks. And one more time - second account is not used many many time since registration.
And answer of support was - "not valid documents", no multiacc. So, i think problem with doc's, but i don't understand a reason

 

[homerbert]

I send PM to betsson rep and ask him to come here and describe us what the problem, and why his documents not valid.

 

[PokerKidRU]

I send PM to betsson rep and ask him to come here and describe us what the problem, and why his documents not valid.

Thanks a lot for you help

 

[homerbert]

hm, he told me in skype right now, that he CASHOUT from nordicbet few days ago 150 euros. Same documents. What the sh*t betsson doing? Ask him to post screenshot of his cashout
One more upd. Nordicbet dont accept his bill from first time, he send 2-3 anothers documents that confirm his adress, and everything ok.

 

[Nifty29]

May be. But second accont not my and i don't know about this creating. I find this info on email of my brother. I have similar problem with pokerstars.com, but they solve it without any blocks. And one more time - second account is not used many many time since registration.
And answer of support was - "not valid documents", no multiacc. So, i think problem with doc's, but i don't understand a reason

So....first you said the second account (your brother's) was NEVER used and was only registered.

Now, you say it is "not used many many times".

Which is it?

Submit a PAB here:

https://www.casinomeister.com/player-arbitration-pab/

It's free.

It's also has a chance of helping. Slagging the casino off with your friend here won't help you at all.

 

[PokerKidRU]

So....first you said the second account (your brother's) was NEVER used and was only registered.

Now, you say it is "not used many many times".

Which is it?

Submit a PAB here:

https://www.casinomeister.com/player-arbitration-pab/

It's free.

It's also has a chance of helping. Slagging the casino off with your friend here won't help you at all.

I means he only registred but don't play. He never use nobody promo

 

[homerbert]

So....first you said the second account (your brother's) was NEVER used and was only registered.

Now, you say it is "not used many many times".

Which is it?

Submit a PAB here:

https://www.casinomeister.com/player-arbitration-pab/

It's free.

It's also has a chance of helping. Slagging the casino off with your friend here won't help you at all.

i am just trying to help user, that i know in another forum, is this bad to help one each other?
He send me 3 another utility bills, all with the same adress and his name, from netteler, and two different government companies. Now i am 99% sure he is not fraud casino. Anyway, just let wait what rep told us.

 

[PokerKidRU]

For example - screen from nordic with casount with my docs. There docs valid. But on betsson not valid.

 

[Nifty29]

i am just trying to help user, that i know in another forum, is this bad to help one each other?
He send me 3 another utility bills, all with the same adress and his name, from netteler, and two different government companies. Now i am 99% sure he is not fraud casino. Anyway, just let wait what rep told us.

Of course it isn't a bad thing.....I'm doing it

It just doesn't help to say stuff like "what the s**t is Betsson doing?" when all the facts are not known. That's all.

I'm interested in this from the OP:

But second accont not my and i don't know about this creating. I find this info on email of my brother.

So you have access to your brother's email? Very odd indeed. It's a common MO for fraudsters......not saying you are though of course.

 

[homerbert]

Of course it isn't a bad thing.....I'm doing it

It just doesn't help to say stuff like "what the s**t is Betsson doing?" when all the facts are not known. That's all.

I'm interested in this from the OP:



So you have access to your brother's email? Very odd indeed. It's a common MO for fraudsters......not saying you are though of course.

register two account and play only from one and dont take anything from another?
Its stupidsters, not fraudster

 

[The Viking]

Thats not the point, 2 accounts on same address is the prob, nobody is saying you guys are frauds in anyway
and about Nordicbet is another story, if you and only you signed up there and not your brother then of course you get paid and your docs are approved only one account

I means he only registred but don't play. He never use nobody promo

 

[PokerKidRU]

ONE MORE TIME:

Support and REP said that problem with documenst. I think problem with utility bill.
In nordic when i verify my acc suppurt don't apply some of my bills, but they don't block my account and i send another. After that they apply it.
But support of betsson.com block account permanently and don't tell reasons. Why? If reasons with docunment ant they don't apply it, as they tell me, why they don't ask some more documents as another casinos? They block account without any chances for me to send some more utility bills.

 

[Nifty29]

ONE MORE TIME:

Support and REP said that problem with documenst. I think problem with utility bill.
In nordic when i verify my acc suppurt don't apply some of my bills, but they don't block my account and i send another. After that they apply it.
But support of betsson.com block account permanently and don't tell reasons. Why? If reasons with docunment ant they don't apply it, as they tell me, why they don't ask some more documents as another casinos? They block account without any chances for me to send some more utility bills.

ONE MORE TIME:

Stop whining and ragging on the casino and SUBMIT A PAB.

If you don't, the membership will draw their own conclusions.

 

[The Viking]

Ok thank you
now i ask one more time did your brother sign up at Nordicbet as well or just you ?because if only you signed up at Nordicbet there is no prob, like there is at Betsson were there are 2 account from same address, it has nothing to do with documents i could sign up at a casino now using only my name, and withdraw,without a prob, then go to another casino and sign up with my name and then again with my missus name using same adress for example, but as soon i would withdraw i would be blocked and my account closed i reckon

ONE MORE TIME:

Support and REP said that problem with documenst. I think problem with utility bill.
In nordic when i verify my acc suppurt don't apply some of my bills, but they don't block my account and i send another. After that they apply it.
But support of betsson.com block account permanently and don't tell reasons. Why? If reasons with docunment ant they don't apply it, as they tell me, why they don't ask some more documents as another casinos? They block account without any chances for me to send some more utility bills.

 

[PokerKidRU]

Thanks a lot all for your answers and your infirmation. And sorry for my english (as no good )
Waiting PAB answer...

 

[Nifty29]

Thanks a lot all for your answers and your infirmation. And sorry for my english (as no good )
Waiting PAB answer...

Did you submit the PAB form with all information required?

Did you read the rules/FAQ?

 

[PokerKidRU]

Did you submit the PAB form with all information required?

Did you read the rules/FAQ?

No, i don't submit the PAB still. I want to get answer from REP in this topic. May be he solve my problem.If not -i'll be submit in PAB
Yes, i read rules

 

[Nifty29]

I done it in first after registration in this forum. He send me:

"Hello, Unfortunately due high violations of our T&C's your account has been closed. I believe you exactly know what was the reason(related to Your documents). I am forced to ignore and further correspondence regarding this case"

No, i don't submit the PAB still. I want to get answer from REP in this topic. May be he solve my problem.If not -i'll be submit in PAB
Yes, i read rules

He already replied. Looks like a final reply too.

You need to submit a PAB now. The Rep has made their position known to you, and I doubt they will be adding to this discussion, especially given some of the comments that have been made now.

You can still submit the PAB even if you have action with LGA or anywhere else.

 

[PokerKidRU]

i started pub, so stop posting anything here. I will inform you about results when pub ended. Thanks.

 

[The Viking]

What Nifty said
dont expecta reply from rep as he has already stated he will not be answering anything more on this
so only way forward is PAB i reckon, if you want some congrete answers.

He already replied. Looks like a final reply too.

You need to submit a PAB now. The Rep has made their position known to you, and I doubt they will be adding to this discussion, especially given some of the comments that have been made now.

You can still submit the PAB even if you have action with LGA or anywhere else.

 

[skiny]

i started pub, so stop posting anything here. I will inform you about results when pub ended. Thanks.

I understand your english isn't very good and I fully sympathize but that sounds a lot like you're waiting for the bars to close.

 

[akrus88]

I understand your english isn't very good and I fully sympathize but that sounds a lot like you're waiting for the bars to close.

I started to read that. Wondered fu..t..fu.. how is it relevant to this issue that he has opened a restaurant .. but understood it when continued reading . Hope PAB goes good for the player .

 

[Mouche12]

I understand your english isn't very good and I fully sympathize but that sounds a lot like you're waiting for the bars to close.

Hope the PAB works out and that you can celebrate your win at the pub!

 

[Nifty29]

I don't think.it helps anyone to make fun of the OP's English.

It obviously isn't his first language, so we should be cutting them some slack, not taking the p*ss.

I know I pull people up over grammar etc sometimes, but only native English speakers.

 

[skiny]

I don't think.it helps anyone to make fun of the OP's English.

It obviously isn't his first language, so we should be cutting them some slack, not taking the p*ss.

I know I pull people up over grammar etc sometimes, but only native English speakers.

Well, that's why I said I understand and sympathize that his english isn't very good. Still a joke is a joke and you'd be surprised how many people have a sense of humour.

I'm the last person to hold someone's language against them. Many of my friend speak terrible english.

But taking the piss is what I do.... I gotta be me.

 

[Mouche12]

I don't think.it helps anyone to make fun of the OP's English.

It obviously isn't his first language, so we should be cutting them some slack, not taking the p*ss.

I know I pull people up over grammar etc sometimes, but only native English speakers.

True, but I coulnd't resist - and I DO hope everything will turn out fine for the OP!

 

[PokerKidRU]

Problem is solved. Doday receive letter from suppotr betsson:

Dear Ilya,

I would like to inform you that the email you received from us yesterday contained incorrect information. The documents you have sent to us for verification looks fine, and are therefore approved.

Please be informed that your account is open again, and that your deposit can be found on your account.

We apologize deeply for making any confusion.

Best regards,
Elin
Betsson Customer Service.


Account is open with all of my money
Thanks a lot to PAB and all who helps me.

 

[vinylweatherman]

Problem is solved. Doday receive letter from suppotr betsson:

Dear Ilya,

I would like to inform you that the email you received from us yesterday contained incorrect information. The documents you have sent to us for verification looks fine, and are therefore approved.

Please be informed that your account is open again, and that your deposit can be found on your account.

We apologize deeply for making any confusion.

Best regards,
Elin
Betsson Customer Service.



Account is open with all of my money
Thanks a lot to PAB and all who helps me.

That's some U-Turn. An explanation is needed as to how an error can blow up so badly when it turns out the player has done nothing wrong. The rep should have sorted this straight away, not deliver the "talk to the hand, you are guilty as charged" message to the player. It shows that when players protest these decisions, they do not get a proper review, else this kind of silly mistake would be spotted.

I am pretty surprised that the utility bill ISN'T a problem after all, it SHOULD be, and something like a bank statement should have been requested instead, as the need is to prove the player's address, not that of his parents or brother.

 

[Betsson-Group]

Hello Guys,

First of all my big apologize for late reply. I took me a while to investigate what was the actual problem.

There has been a mistake from our side where we have had shortfall in our communication to PokerKidRU initially. The document received from original request was of poor quality and no further communication was sent to the player. After this has been flagged the player has been requested to send in document again but with better quality. Document has been approved and account reopened.

PokerKidRU please accept my big apologize - also please contact me via PM for compensation.

 

[vinylweatherman]

Hello Guys,

First of all my big apologize for late reply. I took me a while to investigate what was the actual problem.

There has been a mistake from our side where we have had shortfall in our communication to PokerKidRU initially. The document received from original request was of poor quality and no further communication was sent to the player. After this has been flagged the player has been requested to send in document again but with better quality. Document has been approved and account reopened.

PokerKidRU please accept my big apologize - also please contact me via PM for compensation.

This is a problem faced by quite a few players, and at many different casinos. What exactly does "poor quality", "blurred", or even "failed to meet our security standards" actually mean? Without more specific feedback, players cannot know how to send a better copy. Even "send in better quality" may not help everyone. What puzzles many is the fact that they have sent the same "poor quality" files to other casinos, who have had no problems accepting them.

The OP made the same mistake here, a "poor quality" document. He then managed to send in something better, but how did he know what to do different?

 

[Betsson-Group]

This is a problem faced by quite a few players, and at many different casinos. What exactly does "poor quality", "blurred", or even "failed to meet our security standards" actually mean? Without more specific feedback, players cannot know how to send a better copy. Even "send in better quality" may not help everyone. What puzzles many is the fact that they have sent the same "poor quality" files to other casinos, who have had no problems accepting them.

The OP made the same mistake here, a "poor quality" document. He then managed to send in something better, but how did he know what to do different?

Sure I will provide an explanation. Acceptable quality of ID is over 300 dpi.

 

[vinylweatherman]

Sure I will provide an explanation. Acceptable quality of ID is over 300 dpi.

This is the advice I give on the forum, but it should really be coming from the casino. If you have seen the scanners on sale now, you will know that they are "intelligent", and automatically select the quality based on a preview scan of a document. The user has no idea what the scanner has selected other than it being "best overall quality". Further, it would look OK to the player if they view the file before sending it, and if they can read it clearly, they will view any "poor quality" excuse from the casino as intentional stalling.

The main problem with these "intelligent" scanners is that photo ID is seen as "mixed content", and often 150dpi is selected as it is classed as a "document" rather than a "photo". This can be overridden by the user, but for many this may be the first time they have had to manually configure their scanner.

This advice is freely available here, but seems lacking when looking at the websites of many casinos.

The other big problem faced by players is sending their documents and the casino claiming they didn't receive them, despite the player getting the email address right. This has affected me, although I have known about the 300dpi issue for some while, and always override the automated settings to produce a "photo" quailty copy of everything used for ID verification.

 

[giancarloggc]

i have problems in this site too ,all gone fine ,but say cash out to terror apears ,stolen my money and freeze my account ,site betsson are scammer ,i discover too late ,my money gone away ,i recommend not acess this site are for your health.

 

[vinylweatherman]

i have problems in this site too ,all gone fine ,but say cash out to terror apears ,stolen my money and freeze my account ,site betsson are scammer ,i discover too late ,my money gone away ,i recommend not acess this site are for your health.

It's hard to figure this one out, but it looks like your documents have not been accepted, and your ID is in doubt. They also seem unsure whether the money used to fund the account belongs to you, and whether you joined to play, or use them as a money transfer service.

In the first instance, you could contact their rep, but if the case is as serious as it appears, a PAB may be the best way forward, and if you are actually scamming them don't bother, you will be found out.

 

[P.V.]

Sure I will provide an explanation. Acceptable quality of ID is over 300 dpi.

I agree 300 dpi is a good minimum for scanned doc's but cell phone pic's at 72 dpi most always surpass the clarity of a scanned doc at 300 dpi, IMO.

Therefore a 300 dpi requirement around the board doesn't make sense to deny someone's document or become industry standard.

It's all about pixels moving forward..

 

[PokerKidRU]

Hello Guys,

First of all my big apologize for late reply. I took me a while to investigate what was the actual problem.

There has been a mistake from our side where we have had shortfall in our communication to PokerKidRU initially. The document received from original request was of poor quality and no further communication was sent to the player. After this has been flagged the player has been requested to send in document again but with better quality. Document has been approved and account reopened.

PokerKidRU please accept my big apologize - also please contact me via PM for compensation.

I send you PM

 

[just play]

For some reason I love these stories. Honest person gambling, something goes wrong. Everything worked out.

Congrats PokerKidRU.