jamaica1981
Banned User
- Joined
- Apr 4, 2011
- Location
- London
I have just had my second bad experience with a casino within the last couple of months, and when searching around the net, found that others have posted about theirs too, so here is mine. Hopefully word will get round that these b******s should not be trusted.
BETSSON (Most recent)
I like the 'Net Entertainment' software as you don't have to download anything, and you can play the games quickly.
I got a bonus when I signed up of €100 and played through their wagering thing I had to do. I was aware of how this worked as I had received a couple of these at other casinos when I deposited for the first time.
So I finished this wagering and I ended up on around €850, which I withdrew. Then the problems started.
They asked me for government issued photo ID. Again, I had done this a couple of times before so was aware they needed to prove my age. But then they said "Unfortunately our Payments department could not verify your ID copy" and they also asked me for my passport.
I saw absolutly no reason why this should be the case, as my licence is valid, and should be sufficient for them. I assumed (correctly) that they were incompetent, so I told them to recheck it and that I will not send them a passport scan as I don't own one (I did really, but didn't want them to have a scan of it)
But they insisted that my ID was fake and that I had to send them my passport ("Please be so kind to send us a copy of your government issued passport. As soon as we recieve this we are able to complete the verifiaction process on your behalf"), so eventually I gave up and sent them a scan of my passport.
Then they emailed me saying "Our security department has informed us the decision to close your account permanently has been made.
This decision is taken according the our terms and conditions and will stand."
Apparently their T&C's (not sure where, they haven't quoted me anything) can override laws on stealing money from their customers.
I spoke to a guy on the phone who was very rude and arrogant and insisted I had a fake ID. He said he was looking at my ID and told me it is fake, I asked what part and he mentioned the photo. Not sure if he meant the colour of my skin or not. I got very angry and told them I would sue them and let everyone know about how they steal from players.
BETSSON (Most recent)
I like the 'Net Entertainment' software as you don't have to download anything, and you can play the games quickly.
I got a bonus when I signed up of €100 and played through their wagering thing I had to do. I was aware of how this worked as I had received a couple of these at other casinos when I deposited for the first time.
So I finished this wagering and I ended up on around €850, which I withdrew. Then the problems started.
They asked me for government issued photo ID. Again, I had done this a couple of times before so was aware they needed to prove my age. But then they said "Unfortunately our Payments department could not verify your ID copy" and they also asked me for my passport.
I saw absolutly no reason why this should be the case, as my licence is valid, and should be sufficient for them. I assumed (correctly) that they were incompetent, so I told them to recheck it and that I will not send them a passport scan as I don't own one (I did really, but didn't want them to have a scan of it)
But they insisted that my ID was fake and that I had to send them my passport ("Please be so kind to send us a copy of your government issued passport. As soon as we recieve this we are able to complete the verifiaction process on your behalf"), so eventually I gave up and sent them a scan of my passport.
Then they emailed me saying "Our security department has informed us the decision to close your account permanently has been made.
This decision is taken according the our terms and conditions and will stand."
Apparently their T&C's (not sure where, they haven't quoted me anything) can override laws on stealing money from their customers.
I spoke to a guy on the phone who was very rude and arrogant and insisted I had a fake ID. He said he was looking at my ID and told me it is fake, I asked what part and he mentioned the photo. Not sure if he meant the colour of my skin or not. I got very angry and told them I would sue them and let everyone know about how they steal from players.