Betspin - Accredited Casino

[Gemma A]

beats mine 7 pence here

lol sure does

 

[Gemma A]

Hey,

In that case my sincere apologies. Usually when that happens its on smaller screen resolutions but like I say we will be rolling out a new chat layout in the very near future, which will hopefully combat these problems.

Likewise we are currently aware of the issues with balances showing too many decimal places. Spintee showed me a screenshot earlier and I thought he had won the Hall of Gods jackpot at first glance.

I probably sound like a bit of a broken record here but we also have a new game page coming which will hopefully combat any resolution problems as well but as Citzenx mentions this can be a problem with a lot of other casinos and his suggestion is a good way to get around it in the meantime.

Apologies that I don't have all of the fixes ready just yet but they are coming along with a lot of other new exciting features as well.

Cheers,
Phil.

Shame spintee lol

 

[Gemma A]

Yeah it was me rambling on to Spintee about cutting down on slots and joining Mecca

One of the better bingo sites. Chat rooms not as good as Jackpotjoy but the bingo itself has more variety and is better. It's good to root out the fixed prize money games at times when fewer play. I think some of those games lose the house edge.

Won £27 since last night and barely dipped into my bonus money.

Bingo being bingo can get boring but I leave some games running whilst watching tv etc. I'm up on my deposit but that tends to happen on bingo sites when first join because of the newbie incentives

Yes some time back won over £300 on the bingo there good for around 1 pound round . Pay-out was good as well thou not as quick as bet spins back to card withdraw took a few days I think .I think I give it another go . :notworthy

 

[KasinoKing]

Yet more weirdness at Betspin!

I just uploaded my verification documents, all within 60 seconds of each other at approximately 22:31 BST...
But the screen in the cashier shows them as being uploaded over a 47 minute period, at least 40 minutes before I actually did it!

Hopefully this means they will pay my withdrawal before I actually request it!

 

[Casino2014man]

Yet more weirdness at Betspin!

I just uploaded my verification documents, all within 60 seconds of each other at approximately 22:31 BST...
But the screen in the cashier shows them as being uploaded over a 47 minute period, at least 40 minutes before I actually did it!

Hopefully this means they will pay my withdrawal before I actually request it!

Exactly the same happened to me a couple months ago - they approved them super fast but weird nonetheless!

 

[Jakestar]

Yet more weirdness at Betspin!

I just uploaded my verification documents, all within 60 seconds of each other at approximately 22:31 BST...
But the screen in the cashier shows them as being uploaded over a 47 minute period, at least 40 minutes before I actually did it!

Hopefully this means they will pay my withdrawal before I actually request it!

Hahah, sorry but that made my morning ^_^

 

[Betspin - Phil]

Yet more weirdness at Betspin!

I just uploaded my verification documents, all within 60 seconds of each other at approximately 22:31 BST...
But the screen in the cashier shows them as being uploaded over a 47 minute period, at least 40 minutes before I actually did it!

Hopefully this means they will pay my withdrawal before I actually request it!

Hey KasinoKing,

That is strange. I am not sure what has happened there but I will get that investigated and apologies for any confusion.
That being said I've just had a quick look at your account and can confirm that all your documentation has been approved, so you should not have any problems requesting any withdrawals moving forward.

Plus we are also working on a new feature which will request withdrawals for you before you even ask. No I am joking!

Thanks,
Phil.

 

[Gemma A]

We have to remember myself included this casino only 6months old and still growing it self and still a baby . I'm sure the issues with it will sort it self out over time .In all the best casino rep around and I see this casino getting awards in the further .Its good are feedback s getting looked at and can only improve the casino in the long run. Looking forward to seeing this one getting on top of the others .

 

[Gemma A]

Daily spins

Well I had better luck on free spins today .Thanks phil




Shame dead or alive was not as lucky with it .Hey ho

You do not have permission to view link Log in or register now.

 

[citizenx]

Another accolade

Checking my email earlier and find that Betspin have given me a free tenner as a thank you for playing.

They say they apply bonuses to valued customers at random.

I say its much appreciated. Really shows they value their user base.

Do think some of the others could learn a thing or two from Betspin. Definitely a 10/10 from me and believe me, I'm a critic!

 

[Gemma A]

Checking my email earlier and find that Betspin have given me a free tenner as a thank you for playing.

They say they apply bonuses to valued customers at random.

I say its much appreciated. Really shows they value their user base.

Do think some of the others could learn a thing or two from Betspin. Definitely a 10/10 from me and believe me, I'm a critic!

Nice one good luck with you free 10 ;0)

 

[ProbabilityZero]

Checking my email earlier and find that Betspin have given me a free tenner as a thank you for playing.

They say they apply bonuses to valued customers at random.

I say its much appreciated. Really shows they value their user base.

Do think some of the others could learn a thing or two from Betspin. Definitely a 10/10 from me and believe me, I'm a critic!

Certainly sounds encouraging. I'll be jumping aboard very soon. Decision made its just time that is my current enemy!

 

[citizenx]

Certainly sounds encouraging. I'll be jumping aboard very soon. Decision made its just time that is my current enemy!

You won't regret it. I believe in constructive criticism so you'll see in my history I'll say what's on my mind. Not found anything yet to be negative about and been with them a little while now.

Strikes me as a casino built by online casino users for online casino users. Very professional but also remembers each player is important.

Like to keep my options open but definitely my favourite casino now.

 

[Betspin - Phil]

Hey Guys,

Just a quick one to let you know that we've just added some cool Video Poker games from NetEnt and Play'n Go...



Enjoy and Good Luck!
Thanks,

Phil.

 

[spoton]

Phil, maybey you should consider fixing your other games before you add new ones? Some of your MG games lag like h*ll. Or are you just another of the casinos that don't feel they have any responsibility to provide your customers game that work properly?

 

[Betspin - Phil]

Hey spoton,

I'm sorry to hear that you've encountered problems playing the MG games at Betspin.

Is there a particular game you are having problems with or is it all of them.
Do you receive any particular error message?
Have you checked your own internet connection?

Thanks in advance,
Phil.

Phil, maybey you should consider fixing your other games before you add new ones? Some of your MG games lag like h*ll. Or are you just another of the casinos that don't feel they have any responsibility to provide your customers game that work properly?

 

[Gemma A]

Phil, maybey you should consider fixing your other games before you add new ones? Some of your MG games lag like h*ll. Or are you just another of the casinos that don't feel they have any responsibility to provide your customers game that work properly?

The casino fairly new there going to be errors from time to time the software not the casino fault .I think its good added more games like poker .Its nice to see the survey we filled out some time ago got the ideas going up on the website . Phil does his best I'm sure

 

[spoton]

Obviously the casino is responsible for having decent software. Thats the only thing they get money to provide..

If the airline you were traveling with had an airplane with only 1 engine working, would you also excuse them saying "its just the airplane, its not the airlines fault"?

 

[Jakestar]

Hey Guys,

Just a quick one to let you know that we've just added some cool Video Poker games from NetEnt and Play'n Go...

View attachment 56274

Enjoy and Good Luck!
Thanks,

Phil.

Love my VP, just wish Netent would make a Deuces & Joker!

 

[Jono777]

Unsure whether this will help or not, just added info I suppose, however all the MG slots (well the ones I play, Immortal Romance, Thunderstruck II, Jurassic Park) run fine during the handful of sessions I've had @ Betspin.

[video]www.youtube.com/watch?v=lRAcM9G05sI[/video]

Oldish video but still plays same these days, smooth enough my end

 

[Betspin - Phil]

Love my VP, just wish Netent would make a Deuces & Joker!

Hey,

Thanks for the feedback Jakestar.

I've had a look and there is no Deuces & Joker wild from NetEnt or PNG but there is one from MG, which can be found here (on desktop only) - Outdated URL (Invalid).
Its a slightly older and more classic VP game but all the deuces and jokers are wilds.

Hope this helps.

Thanks,
Phil.

 

[Betspin - Phil]

Some nice wins there Jon :notworthy

Thanks for sharing, it reminds me of this...

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OK I'll get my coat

Unsure whether this will help or not, just added info I suppose, however all the MG slots (well the ones I play, Immortal Romance, Thunderstruck II, Jurassic Park) run fine during the handful of sessions I've had @ Betspin.

[video]www.youtube.com/watch?v=lRAcM9G05sI[/video]

Oldish video but still plays same these days, smooth enough my end

 

[randomiam]

net losses issue

You need to have a look at your 10% cash back promo the amount is payed only on 10% deposit amount and you state its on net losses that means any losses made in wagering too. the term net means total so 10% on total losses would be the amount wagered eg i win 500 of my $20 deposit and lose it all my net losses are over $50.

 

[Gemma A]

You need to have a look at your 10% cash back promo the amount is payed only on 10% deposit amount and you state its on net losses that means any losses made in wagering too. the term net means total so 10% on total losses would be the amount wagered eg i win 500 of my $20 deposit and lose it all my net losses are over $50.

Yes not the first time I noticed that to

 

[randomiam]

Yes not the first time I noticed that to

i brought it up with support a couple of times and nothing is a misleading promo i feel ripped off of about 100 at least. also min is $30 deposit to get cash bacj $3 thats not mentioned either

 

[Betspin - Phil]

You need to have a look at your 10% cash back promo the amount is payed only on 10% deposit amount and you state its on net losses that means any losses made in wagering too. the term net means total so 10% on total losses would be the amount wagered eg i win 500 of my $20 deposit and lose it all my net losses are over $50.

Hey randomiam,

I'm sorry to hear that this promotion has caused some confusion.

Just to clarify the cash back bonuses are only awarded for deposited and real money funds that are lost at the casino. As it would not make much commercial sense for us to give bonuses on bonus funds lost. In terms of the wording, from our standpoint the 'Gross Losses' were intended as (deposited + bonus funds) lost at the casino and the 'Net Losses' were intended as (gross losses - bonus funds).

If you click on the 'Casino Bonus Terms' button it does actually state the below:

"Kindly note, bets placed and lost with bonus funds will not count or qualify towards your cash back payment."



That being said if it is causing some confusion we will definitely look to make it more clearer on the promotional page ASAP.
I hope this helps and thanks for the feedback as always.

Cheers,
Phil.

 

[paul7388]

If you deposit £20 and get your balance up to £1000 and lose it you still only get cashback on your original deposit.

Cashback on all sites is the same. You get it back on net losses. Its worked out as amount lost - amount won. So obviously if you only deposit £20 and bust out your net loss is only £20.

So their cashback works fine and its the same as any other site. If you win £100 then lose £100 you have not lost anything as you are back where you started.



Sorry I see phil has already posted while I was typing.

 

[Jono777]

With you there Paul, I always thought Cashback did exactly what it said on the tin

 

[randomiam]

The wording got me if it was changed to "10% bonus on deposit amount if you lose" or "10% cashback on deposit amount"
the term "net losses" should not be used

 

[Betspin - Phil]

The wording got me if it was changed to "10% bonus on deposit amount if you lose" or "10% cashback on deposit amount"
the term "net losses" should not be used

OK that's now been changed.
Hopefully its more clearer now and thanks again for the feedback.

 

[ProbabilityZero]

Agree with Paul and Jon. I've always read cash back to be a percentage of deposit lost. Deposit £100 and if lose it all get back a tenner.

It's still a good deal as gives you a few extra spins

If it were 10% losses on wagering the casino would lose vast amounts as they only gain around 4% (on average) of each hundred wagered. If running at 96% RTP and worked through a tenner you'd pretty much triple your deposit with 10% cash back on wagered amount.

 

[spintee]

It took some time to log in just now, Sometimes it comes up wrong details but they are auto saved? so they not changed, Only about 8 trys later it let me in?

 

[Betspin - Phil]

Thanks Spintee. I hope all is well.
We have also noticed that occasionally it can take a few attempts to log-in, which can be annoying.

Our tech guys have it in their backlog to be investigated and finally fixed.
Apologies for the hassle in the meantime.

Thanks,
Phil.

It took some time to log in just now, Sometimes it comes up wrong details but they are auto saved? so they not changed, Only about 8 trys later it let me in?

 

[Jono777]

It took some time to log in just now, Sometimes it comes up wrong details but they are auto saved? so they not changed, Only about 8 trys later it let me in?

Never mind all that ! - Where you been hiding!

 

[spintee]

Never mind all that ! - Where you been hiding!

Had a lot of stuff on mate, To hot to do garden now so just taking abit of time to see whats going on Its swealtering here, As quick as I get a drink down me its sweating out lol, Gona jump in an ice cold bath,

Hope you all been spinning well,

 

[Jono777]

Had a lot of stuff on mate, To hot to do garden now so just taking abit of time to see whats going on Its swealtering here, As quick as I get a drink down me its sweating out lol, Gona jump in an ice cold bath,

Hope you all been spinning well,

Losing streak back but not as bad as before cos I've cut my budget down, don't enjoy a slots session as much as I do when the weather is cooler.

Did gardens yesterday, grass was nearly a foot tall cos mower was broke, nearly killed me lol.

Heading for cool bath soon too, just avin fag after tea

All the best!

 

[ProbabilityZero]

Just finished a 12 hour gruelling shift in the care home I work. I don't enjoy slots as much in this heat. Even the laptop I use feels too blooming hot. May save my 32 Red slotmeister bonus for tomorrow when it's cooler

 

[Gemma A]

Just finished a 12 hour gruelling shift in the care home I work. I don't enjoy slots as much in this heat. Even the laptop I use feels too blooming hot. May save my 32 Red slotmeister bonus for tomorrow when it's cooler

I Know what you mean very warm the laptop gets on got days .Not hot in winning tho .I bet it was very warm in the care home today .Many a year ago I work in that field used to get so hot on days like this poor residents hard for them to keep cool . :notworthy:notworthy

 

[ProbabilityZero]

I Know what you mean very warm the laptop gets on got days .Not hot in winning tho .I bet it was very warm in the care home today .Many a year ago I work in that field used to get so hot on days like this poor residents hard for them to keep cool . :notworthy:notworthy

Very true Gemma. It's uncomfortable all round. Sometimes we are so busy ensuring our residents are hydrated that we forget to drink ourselves lol.

I did end up playing my slotmeister bonus through and turned my £20 into £43 after WR so happy with that as been losing a bit recently (although still up on the year)

Sorry Phil. Probably bad taste to have mentioned a competing Casino in your thread and won't do again as but earlier forgot which thread I was in (I blame it on exhaustion) and although I still have yet to join Betspin it is most definitely on my to do list

 

[Jono777]

although I still have yet to join Betspin it is most definitely on my to do list

Good move, something you will not regret, great casino!

Phil!!! - sorry to bore you with this old chestnut, but more deposit methods and you will see more of my budget, especially as I hear you may have WMS on the way in the near future maybe?

I tend to prefer pre payment vouchers, although my gaming is fully under control, I do feel too many transactions on a bank statement can be a touch embarrassing, although that may just be my mind set and a touch of paranoia

 

[Betspin - Phil]

Sorry Phil. Probably bad taste to have mentioned a competing Casino in your thread and won't do again as but earlier forgot which thread I was in (I blame it on exhaustion) and although I still have yet to join Betspin it is most definitely on my to do list

No problem at all and we look forward to welcoming you.

Good move, something you will not regret, great casino!

Phil!!! - sorry to bore you with this old chestnut, but more deposit methods and you will see more of my budget, especially as I hear you may have WMS on the way in the near future maybe?

I tend to prefer pre payment vouchers, although my gaming is fully under control, I do feel too many transactions on a bank statement can be a touch embarrassing, although that may just be my mind set and a touch of paranoia

Thanks as always Jon. I am hoping that we will have paysafecard added within the next 1-2 weeks
WMS is coming but I am afraid I still don't have an exact timeline just yet BUT we will be adding 11 new games from Thunderkick tomorrow.

 

[snotter999]

confused

I'm a little confused with your cashback!
I deposited $100 and lost it!
I then deposited another $100 and lost it also!
I did this tuesday night and now logging in thursday night i see i have $13.78 bonus!

Went into live chat to ask about it.

Worst chat window in history of live chats!
Way too small and seemed like i was typing down instead of across cos window was too small to see a full word!

Is there a way for me to fix this or is it Betspins problem.

Anyway CS replied saying my bonus of $13.78was correct and bonus is worked out on Net loss not how much i deposited!

I thought if i deposited $200 and lost it all then my net loss is $200???
Correct me if i am wrong please.

And then the chat window gave me nowhere i could find the query CS about this and i tried for a couple of minutes!

Tried chat again talking to Irene
Explained once again in that awful chat window my concerns.
She asked if i got her previous messages but once again chat window does not seem to work!

editing cos now i suddenly see $33.78 in my bonus balance saying extra is a goodwill bonus!
thank you very much

so in the end i am very happy but disappointed with chat window bigtime!
cannot complain about CS at all

 

[Betspin - Phil]

I'm a little confused with your cashback!
I deposited $100 and lost it!
I then deposited another $100 and lost it also!
I did this tuesday night and now logging in thursday night i see i have $13.78 bonus!

Went into live chat to ask about it.

Worst chat window in history of live chats!
Way too small and seemed like i was typing down instead of across cos window was too small to see a full word!

Is there a way for me to fix this or is it Betspins problem.

Anyway CS replied saying my bonus of $13.78was correct and bonus is worked out on Net loss not how much i deposited!

I thought if i deposited $200 and lost it all then my net loss is $200???
Correct me if i am wrong please.

And then the chat window gave me nowhere i could find the query CS about this and i tried for a couple of minutes!

Hey snotter999,

Sincere apologies for any confusion here. I've just had a quick look at your account and can see that you did indeed lose $200 and should have received $20 cash back.
It looks like your payment was made in EUR instead of AUD. So $20 would have been €13.78, which is what you received in AUD.

Again sincere apologies for that. We will review our processes to make sure this doesn't happen again for our players in AUD.
In the meantime I have credited your account with an additional $20 (with reduced wagering) to compensate you for the error and confusion.

I hope that this is satisfactory and if you encounter any further problems in the meantime just give me a shout.
Cheers,

Phil.

 

[snotter999]

thanks Phil

Thanks Phil i appreciate it.

Have a big issue with the chat window.
Box i input text to is tiny.
Then when CS responded i could not scroll down to re reply or see anything extra CS have said.
I use win 8.1 with a touchscreen if that helps at all.

Is it something wrong on my end or is it a casino issue with chat window?

 

[Betspin - Phil]

Thanks Phil i appreciate it.

Have a big issue with the chat window.
Box i input text to is tiny.
Then when CS responded i could not scroll down to re reply or see anything extra CS have said.
I use win 8.1 with a touchscreen if that helps at all.

Is it something wrong on my end or is it a casino issue with chat window?

Hey,

Thanks for raising this, it is actually something we are aware about and we have already been working on a fix, which I am hopeful we can roll out in the next few weeks. The problem seems to be for some users who have a low screen resolution of 800x600 or lower. If you can get your resolution to 1024x768 or above you should be good.

We appreciate that this is far from ideal but a fix is coming as a matter of priority.
Thank you for your patience in the meantime, appreciated.

Cheers,
Phil.

 

[snotter999]

Just checked my resolution

I am running 1366x768 in landscape.
So hoping fix comes soon as does not make for pleasurable experience if you have to chat with CS at the moment.

Apart from that really liking the Casino

 

[Betspin - Phil]

Just checked my resolution

I am running 1366x768 in landscape.

OK that's strange. I think we may need to re-investigate this one. Can you send me a screenshot. I will drop you a PM with my email address.
Thanks, appreciated.

 

[Harry_BKK]

Hey snotter999,

Sincere apologies for any confusion here. I've just had a quick look at your account and can see that you did indeed lose $200 and should have received $20 cash back.
It looks like your payment was made in EUR instead of AUD. So $20 would have been €13.78, which is what you received in AUD.

Again sincere apologies for that. We will review our processes to make sure this doesn't happen again for our players in AUD.
In the meantime I have credited your account with an additional $20 (with reduced wagering) to compensate you for the error and confusion.

I hope that this is satisfactory and if you encounter any further problems in the meantime just give me a shout.
Cheers,

Phil.

Hi Phil,

you are offering now AUD as i can read from your post, that is great. Is there any chance you can change my account from EUR to AUD.

That is the main reason i have deposited so little lately at Betspin. 100$ cost me 2800THB and 100 EUR = 3800THB. Hence i deposited mainly at VS, CasinoLuck, Next, Thrills and Bet-At lately as i can play there in AUD.

Cheers
Harry

 

[snotter999]

Sent some pics Phil

 

[Gemma A]

Hi phil

Great morning phil you be pleased to know we had luck on betspins today

screen here not bad well pleased .:notworthy £25.50 deposited







Just a few to share .Right I'm off to cool down from this uk heat Sorry a energy one was in there uploaded in wrong part