Betspin - Accredited Casino

[KasinoKing]

OK that's strange. I think we may need to re-investigate this one. Can you send me a screenshot. I will drop you a PM with my email address.
Thanks, appreciated.

Your memory is even worse than mine!

I already brought up this exact same issue and posted a screenshot right here in this thread just over 2 weeks ago:
https://www.casinomeister.com/forums/threads/betspin-accredited-casino.67112/
(Post #185)

KK

 

[Betspin - Phil]

Hi Phil,

you are offering now AUD as i can read from your post, that is great. Is there any chance you can change my account from EUR to AUD.

That is the main reason i have deposited so little lately at Betspin. 100$ cost me 2800THB and 100 EUR = 3800THB. Hence i deposited mainly at VS, CasinoLuck, Next, Thrills and Bet-At lately as i can play there in AUD.

Cheers
Harry

Hey Harry. Send me a PM with your username and I will see what I can do. You may have to create a new account though. Thanks.

Sent some pics Phil

Received and a massive thanks. I've sent the screenshots through to our tech guys so they can have a look.

Your memory is even worse than mine!

I already brought up this exact same issue and posted a screenshot right here in this thread just over 2 weeks ago:
https://www.casinomeister.com/forums/threads/betspin-accredited-casino.67112/
(Post #185)

KK

Thanks KasinoKing. We've actually been aware of this problem for more than 2 weeks and are really close to rolling out our new chat facility. Our guys have been working on it for the past few weeks now. We just need to understand why snotter999 is encountering problems considering he doesn't actually have a low screen resolution. I'm sure you will find our new live chat much better in general.

All I can ask for at this moment is your patience whilst we apply some final touches and fully test before we put live.
Thanks in advance,

Phil.

 

[KasinoKing]

We just need to understand why snotter999 is encountering problems considering he doesn't actually have a low screen resolution.

I don't have a low resolution either!
As per my follow-up post: https://www.casinomeister.com/forums/threads/betspin-accredited-casino.67112/
In fact, sounds like Snotter is using exactly the same resolution & OS as me.

KK

 

[Betspin - Phil]

I don't have a low resolution either!
As per my follow-up post: https://www.casinomeister.com/forums/threads/betspin-accredited-casino.67112/
In fact, sounds like Snotter is using exactly the same resolution & OS as me.

KK

Thanks KK.

It looks like this may be a problem with the OS as you have mentioned but before I speculate any further and shoot myself in the foot again, I will let our tech guys investigate and pinpoint.
Either way we appreciate that we need the new chat facility ASAP for you guys. There is no point us having 24/7 live chat available if you guys can't speak to our team.

 

[KasinoKing]

It looks like this may be a problem with the OS as you have mentioned but before I speculate any further and shoot myself in the foot again, I will let our tech guys investigate and pinpoint.(

It could well be all Microsoft's fault - yes!

Doesn't effect your casino - but on Download MG casinos I can't get ANY sounds on most slots which are over 2 years old.
My fault for having a new-ish (< 2 years old) HP Pavilion laptop running Windows 8.1...
Have reported this to several casinos, but to date MG have not come up with a way for players to fully enjoy their games on this particular combination of machine + OS.
I suppose it's the same as trying to convince NetEnt that there really is a glitch on one of their slots...

KK

 

[Betspin - Phil]

It could well be all Microsoft's fault - yes!

Doesn't effect your casino - but on Download MG casinos I can't get ANY sounds on most slots which are over 2 years old.
My fault for having a new-ish (< 2 years old) HP Pavilion laptop running Windows 8.1...
Have reported this to several casinos, but to date MG have not come up with a way for players to fully enjoy their games on this particular combination of machine + OS.
I suppose it's the same as trying to convince NetEnt that there really is a glitch on one of their slots...

KK

haha true I think your videos doesn't really give them much room to maneuver.
By the way just to give you an update on that one its been sent to their developers who are currently investigating. I imagine it might take a while before they come back to us though. I'll keep you posted. Thanks again.

 

[snotter999]

It could well be all Microsoft's fault - yes!

Doesn't effect your casino - but on Download MG casinos I can't get ANY sounds on most slots which are over 2 years old.
My fault for having a new-ish (< 2 years old) HP Pavilion laptop running Windows 8.1...
Have reported this to several casinos, but to date MG have not come up with a way for players to fully enjoy their games on this particular combination of machine + OS.
I suppose it's the same as trying to convince NetEnt that there really is a glitch on one of their slots...

KK

I use a 6 month old Asus S550C Intel I5 win 8.1 touchscreen
Have no issues at all with anything except Betspins chat window!
Have half a dozen MG download casinos and they all work fine, even all the old games KK
Prefer the casinos with multiple game suppliers for the variety!

 

[Betspin - Phil]

OK guys our tech team have just done an upgrade to the chat tool.
So snotter999 and KK if you try now hopefully it will be a lot better for you.

 

[KasinoKing]

OK guys our tech team have just done an upgrade to the chat tool.
So snotter999 and KK if you try now hopefully it will be a lot better for you.

Nope - failed!
If anything it's actually WORSE now:- because the text now appears in "speech bubbles" and the chat window itself seems to be the same size as it was before - I can actually see LESS of the writing than I did before!

Try again!

 

[Betspin - Phil]

OK back to the drawing board in the morning.
Leave it with me, we will get this fixed!

 

[Harry_BKK]

One more question please Phil.

Are you planning to add Ecopayz any time soon as deposit and withdrawal option?

Reason i am asking is that due to the high currency conversion fees on Neteller it cost me about 5% more to deposit 100$ than with Ecopayz. Doesn't sound like much but i deposit about 100K per year and 5% of that is 5K, quite a chunk of extra money Neteller is taking from me just to deposit.

Cheers
Harry

 

[Betspin - Phil]

One more question please Phil.

Are you planning to add Ecopayz any time soon as deposit and withdrawal option?

Reason i am asking is that due to the high currency conversion fees on Neteller it cost me about 5% more to deposit 100$ than with Ecopayz. Doesn't sound like much but i deposit about 100K per year and 5% of that is 5K, quite a chunk of extra money Neteller is taking from me just to deposit.

Cheers
Harry

Hey Harry,

We have added Ecopayz but I am afraid that it is only available for Canadians at this moment in time.
That being said we might make it available for other markets at some point in the future. So if the situation changes I will be sure to let you know.

Hope this helps.
Thanks,

Phil.

 

[Harry_BKK]

Hey Harry,

We have added Ecopayz but I am afraid that it is only available for Canadians at this moment in time.
That being said we might make it available for other markets at some point in the future. So if the situation changes I will be sure to let you know.

Hope this helps.
Thanks,

Phil.

Thanks for the prompt reply Phil. Would be much appreciated to make EP available for Thailand as well .

I try to use EP whenever possible for the above mentioned reasons and also because i have a EUR and a AUD account with them. NT is making probably appr. 10% in fees for every deposit i make, being money uploading fees, currency exchange fees once to upload money (from THB to EUR) and second then to deposit in AUD (from EUR to AUD). And on top Betspin is paying the fees for my deposit to you.... what a money making machine these e-wallets are, very clever

 

[Betspin - Phil]

Thanks for the prompt reply Phil. Would be much appreciated to make EP available for Thailand as well .

I try to use EP whenever possible for the above mentioned reasons and also because i have a EUR and a AUD account with them. NT is making probably appr. 10% in fees for every deposit i make, being money uploading fees, currency exchange fees once to upload money (from THB to EUR) and second then to deposit in AUD (from EUR to AUD). And on top Betspin is paying the fees for my deposit to you.... what a money making machine these e-wallets are, very clever

No problem. I completely understand where you are coming from. Like I say if the situation changes in the future I will be sure to let you know. Thanks.

 

[Matt44UK]

Tried Betspin recently, on the strength of the reviews and accreditation here.... I have to say it's functional enough, at least.

Seems very stable, as opposed to 32Red which I can't play at the moment due to some sort of wierd Flash issue but, I digress!

I got a couple of hours gameplay from my £100 (ish) deposit on various slots....ended up with a meagre £20 profit, which I thought I'd better cash in, and ended up getting KYC'd which was a MAJOR irritant as far as I'm concerned, but I've sent off the relevant photos etc, hope they will get approved soon even though it's Friday night.

So, on the whole, a 7 out of 10 for now. But you guys know me - I'm a miserable young (ish) fogey and I've had my fingers burnt more than most, I suspect.

Anyway, I wish BetSpin all the best for the future. Just don't become another VideoSlots.

That is all. Cheers!

 

[snotter999]

Tried Betspin recently, on the strength of the reviews and accreditation here.... I have to say it's functional enough, at least.

Seems very stable, as opposed to 32Red which I can't play at the moment due to some sort of wierd Flash issue but, I digress!

I got a couple of hours gameplay from my £100 (ish) deposit on various slots....ended up with a meagre £20 profit, which I thought I'd better cash in, and ended up getting KYC'd which was a MAJOR irritant as far as I'm concerned, but I've sent off the relevant photos etc, hope they will get approved soon even though it's Friday night.

So, on the whole, a 7 out of 10 for now. But you guys know me - I'm a miserable young (ish) fogey and I've had my fingers burnt more than most, I suspect.

Anyway, I wish BetSpin all the best for the future. Just don't become another VideoSlots.

That is all. Cheers!

Hey Matt, once you are verified i think these guys at Betspin are AOK
Sooner everyone gets that done the better!
I quite like the site and have had a withdrawal (thank you BSpin) which was no probs!
They having issues with chat window but are working on it and i think they are top notch and trying to keep us happy.
Stick with them mate.
Have any issues just ask Phil as he will try his best to keep us all happy.
Cheers

 

[Matt44UK]

I have to disagree. Firstly, I sent in all my requested ID photos.

I logged in to find that my "proof of address" had been rejected.

Proof of address being a water bill - pretty fundamental utility bill I'm sure you'll all agree.

Anyhow, I send in an email asking WHY it's been rejected.

Linette from support tells me there's been a mistake. Fair enough - I concur.

Anyway, 2 days later, I notice the withdrawal request is still "awaiting approval", and in the "my account" section, there's a "payment method" request for verification now mysteriously awaiting "approval" dated 1/1/1970. Now, this is obviously a software glitch of some sort... I'm in the IT trade myself, so no biggie....

I contact support today, and I'm told by some CS droid named Irene, that my withdrawal can't be completed because I haven't sent in all my requested documents!!

To me, this is straight-Up ROGUE behaviour.

What the heck is going on here at BetSpin? Or CM, for that matter?? I chose to deposit at Betspin based on the strength of the accreditation it got at CM, likewise
at Thrills Casino (maybe another story for another day but I digress!) .... anyway, I'd say to anyone looking for somewhere to deposit, AVOID BetSpin BIG TIME.

 

[Gemma A]

The support Irene ROGUE behaviour is not true at all .Irene is one of the best support on there and very helpful to .You must have not sent your correct paperwork to them maybe the reason .They are amazing on here I'm sure phi the manger of the casino and rep on here will give you a response asap as to why you having problems with your id . I find bet spin support the best out there close to 32 red support very good indeed .

Coming from someone who plays on there most days bet spins is amazing site and the support very fair and the best out there and I even wrote a review to the casino via email to say how impressed I was with her help when I joined up .So not sure what you have experienced does not sound like them at all .

 

[spintee]

I agree with Gemma here,

I always found them to be some of / If not the best out there, Did you ask CS out straight what they need? Normally they can sort it out there and than, I am not saying you done any think wrong as every one has there own opinion and some of us do feel we have been done over once in a while,

I am sure its a minor glitch on there part and CS should of let you no what is needed, Hopefully Pill can jump to the rescue

 

[Betspin - Phil]

I have to disagree. Firstly, I sent in all my requested ID photos.

I logged in to find that my "proof of address" had been rejected.

Proof of address being a water bill - pretty fundamental utility bill I'm sure you'll all agree.

Anyhow, I send in an email asking WHY it's been rejected.

Linette from support tells me there's been a mistake. Fair enough - I concur.

Anyway, 2 days later, I notice the withdrawal request is still "awaiting approval", and in the "my account" section, there's a "payment method" request for verification now mysteriously awaiting "approval" dated 1/1/1970. Now, this is obviously a software glitch of some sort... I'm in the IT trade myself, so no biggie....

I contact support today, and I'm told by some CS droid named Irene, that my withdrawal can't be completed because I haven't sent in all my requested documents!!

To me, this is straight-Up ROGUE behaviour.

What the heck is going on here at BetSpin? Or CM, for that matter?? I chose to deposit at Betspin based on the strength of the accreditation it got at CM, likewise
at Thrills Casino (maybe another story for another day but I digress!) .... anyway, I'd say to anyone looking for somewhere to deposit, AVOID BetSpin BIG TIME.

Hey Matt,

I'm really sorry to hear of your experience at Betspin so far.
Please can you send me a PM with your username and I will try my best to find out what has happened here and see what I can do to help.

Thanks in advance,
Phil.

 

[Matt44UK]

The support Irene ROGUE behaviour is not true at all .Irene is one of the best support on there and very helpful to .You must have not sent your correct paperwork to them maybe the reason .They are amazing on here I'm sure phi the manger of the casino and rep on here will give you a response asap as to why you having problems with your id . I find bet spin support the best out there close to 32 red support very good indeed .

Coming from someone who plays on there most days bet spins is amazing site and the support very fair and the best out there and I even wrote a review to the casino via email to say how impressed I was with her help when I joined up .So not sure what you have experienced does not sound like them at all .

I'm guessing English isn't your first language, here's a screen shot taken a few minutes ago from my account.



I mean, come on... Proof Of Payment requested 1-1-1970??? If you can's spot that as a programming anomaly/error then you shouldn't be in the computerised casino business FULL STOP.

 

[Gemma A]

I'm guessing English isn't your first language, here's a screen shot taken a few minutes ago from my account.

View attachment 56428

Please do not be rude to me or I report you . Its clear there a error why don't you contact the rep first before having a go at cs members and get the correct information on your account . I was trying to help you to say contact the rep and bet spins in my experience are good and fair .Bringing into if I English is a bit odd thing to say . The casino is fairly new and has errors from time to time most do .In your case contact the rep his the best person to help you .

 

[Matt44UK]

Please do not be rude to me or I report you . Its clear there a error why don't you contact the rep first before having a go a cs members and get the correct information on your account .

Feel free to report me Gemma. I've done all requested of me to "get the correct information on my account", the rest of your post I can't decipher due to the appallingly dire grammar but hey - that's life.

 

[Gemma A]

Feel free to report me Gemma. I've done all requested of me to "get the correct information on my account", the rest of your post I can't decipher due to the appallingly dire grammar but hey - that's life.

Grammar lol please you have no manners at all . Yes I have reported you .

 

[Matt44UK]

Grammar lol please you have no manners at all . Yes I have reported you .

(Sigh!) Well Magnus is "on the case", so hopefully this episode can meet a satisfactory conclusion. In the meantime, "Gemma" - meet my ignore list.

Ta.

 

[Gemma A]

(Sigh!) Well Magnus is "on the case", so hopefully this episode can meet a satisfactory conclusion. In the meantime, "Gemma" - meet my ignore list.

Ta.

A simple Thank you would have done . bye bye

 

[The Dude]

I'm guessing English isn't your first language, here's a screen shot taken a few minutes ago from my account.

...the rest of your post I can't decipher due to the appallingly dire grammar but hey - that's life.

The only one who should be ragging on people's grammar is me.

And please don't bring in the "I'm guessing English isn't your first language" comment. About 40% of our visitors are non-English as a first language speakers - perhaps even more than that since sometimes it's hard to tell.

Anyway, please keep it mellow. Thank you.

 

[Matt44UK]

The only one who should be ragging on people's grammar is me.

And please don't bring in the "I'm guessing English isn't your first language" comment. About 40% of our visitors are non-English as a first language speakers - perhaps even more than that since sometimes it's hard to tell.

Anyway, please keep it mellow. Thank you.

Sorry CM, but when someone calling themselves "Gemma", a distinctly Anglophile christian name, who is ostensibly from "Essex", I simply cannot desist from pointing out the pachyderm in the communal living quarters.

 

[fun4all]

Coming from someone who plays on there most days bet spins is amazing site and the support very fair and the best out there and I even wrote a review to the casino via email to say how impressed I was with her help when I joined up .So not sure what you have experienced does not sound like them at all .

Gemma is completely in the right here Matt, you are acting like a jerk to both Betspin and Gemma and you should apologise.

Betspin are a great casino, up there with the best on the internet and their support is helpful and quick to respond. The rep here is also very active and you can try him via pm if you have a problem not sorted immediately by customer support. Had you politely done that I am sure your problem would have been sorted near immediately. Gemma's reply was right on the ball as well.

 

[Matt44UK]

Gemma is completely in the right here Matt, you are acting like a jerk to both Betspin and Gemma and you should apologise.

Betspin are a great casino, up there with the best on the internet and their support is helpful and quick to respond. The rep here is also very active and you can try him via pm if you have a problem not sorted immediately by customer support. Had you politely done that I am sure your problem would have been sorted near immediately. Gemma's reply was right on the ball as well.

Magnus from Betspin is supposedly sorting this issue out. If he manages to unravel the mess I shall thank him and give credit where credit is due.

To his credit, he's already conceded to me that mistakes have been made on the part of BetSpin.

I'm not "acting like a jerk" at all, as for "Gemma" I'm not going to comment further on her.

Unfortunately due to time constraints I missed out on messaging Phil, but hopefully Magnus can sort it out.

 

[Gemma A]

Gemma is completely in the right here Matt, you are acting like a jerk to both Betspin and Gemma and you should apologise.

Betspin are a great casino, up there with the best on the internet and their support is helpful and quick to respond. The rep here is also very active and you can try him via pm if you have a problem not sorted immediately by customer support. Had you politely done that I am sure your problem would have been sorted near immediately. Gemma's reply was right on the ball as well.

Thank you . I have reported His post for his behaviour and upsetting me in the process .

 

[citizenx]

The support Irene ROGUE behaviour is not true at all .Irene is one of the best support on there and very helpful to .

I completely agree. Have already fed back to Phil how she always seems to go the extra mile. To be fair, all their CS that i've dealt with have been exemplary. The poster in my view seems to have gone in looking for trouble. KYC?! "How very dare they". There's always one who not only feels the need to moan but also name people from support in their rant. That for me is unacceptable. By all means, be unreasonable and spout off but you shouldn't name people on forums like this.

Moving on to the KYC thing, mine were approved within minutes and without issue.

 

[citizenx]

I'm not "acting like a jerk" at all

I think that is for others to decide.

 

[Matt44UK]

I think that is for others to decide.

There's obviously no right of reply for anyone who dares to criticise an accredited casino here, that much is clear. Not that it bothers me now...I'm leaving the forum. Been here well over 2 years now and never so much as a cross word with anyone - tonight has been a revelation.

 

[citizenx]

There's obviously no right of reply for anyone who dares to criticise an accredited casino here, that much is clear. Not that it bothers me now...I'm leaving the forum. Been here well over 2 years now and never so much as a cross word with anyone - tonight has been a revelation.

You are within your rights to be critical and stick up for yourself. So I would say it would be churlish to quit the forum over a few people not sharing your opinion. That's life, many people disagree with a lot of what I say but i don't let it worry me.

You've shared your views, others have shared theirs. Others who read the comments will decide for themselves.

 

[Matt44UK]

You are within your rights to be critical and stick up for yourself. So I would say it would be churlish to quit the forum over a few people not sharing your opinion. That's life, many people disagree with a lot of what I say but i don't let it worry me.

You've shared your views, others have shared theirs. Others who read the comments will decide for themselves.

Some people can be very manipulative. Others can be VERY open to being manipulated.

As an independent thinker, this forum has become anathema very quickly.

So .... ciao.

 

[Betspin - Phil]

Hey Matt,

Please can you send me a PM with your username and I will try my best to resolve this situation as best as I can.

Thanks in advance,
Phil.

 

[Betspin - Phil]

The support Irene ROGUE behaviour is not true at all .Irene is one of the best support on there and very helpful to.

Hey,

Also I have to agree with Gemma here. Irene is a really great Customer Care team member and we are very proud to have her on our team here at Betspin. :nod:

Thanks,
Phil.

 

[Matt44UK]

Ok, just to keep all of you fair-minded posters and lurkers up to speed here, I'd like to announce that the issue has been sorted by Magnus, one of BetSpins reps.

We ironed out the misunderstandings and exchanged views on how BetSpin could maybe take steps to make sure such ambiguities don't arise in the future to create the same problems again.

So thanks to Magnus for that. Phil I'm sorry I didn't get to message you but the time difference beat me every time!

Lessons learned from this episode? Some people need to develop a thicker skin.

Some people - self included - should maybe learn to not be so impetuous/cynical.

Hopefully we can all learn *something*.

That's about it, I think!

 

[xxshepxx]

I cant join, my attempts via mailing Phil have been fruitless, I self excluded from Guts as I was unhappy with the service I received, and rather than bitch about it, I decided not to play there, but they won't reverse the decision, and Betspin doesn't allow excluded users of Guts to join, so till September 2017 I'll read about them

 

[Betspin - Phil]

Ok, just to keep all of you fair-minded posters and lurkers up to speed here, I'd like to announce that the issue has been sorted by Magnus, one of BetSpins reps.

We ironed out the misunderstandings and exchanged views on how BetSpin could maybe take steps to make sure such ambiguities don't arise in the future to create the same problems again.

So thanks to Magnus for that. Phil I'm sorry I didn't get to message you but the time difference beat me every time!

Lessons learned from this episode? Some people need to develop a thicker skin.

Some people - self included - should maybe learn to not be so impetuous/cynical.

Hopefully we can all learn *something*.

That's about it, I think!

Hey Matt,

Thanks for the update.

No need to apologize and I’m glad to hear that Magnus managed to help you out and that good feedback was exchanged.

If you need anything else just let me know.

Thanks,
Phil.

 

[Betspin - Phil]

I cant join, my attempts via mailing Phil have been fruitless, I self excluded from Guts as I was unhappy with the service I received, and rather than bitch about it, I decided not to play there, but they won't reverse the decision, and Betspin doesn't allow excluded users of Guts to join, so till September 2017 I'll read about them

Hey xxshepxx,

I wish we could welcome you to Betspin but as you know we share a license so its just not possible at the moment I am afraid.
BUT I will have some free spins waiting for you in September 2017.

Cheers,
Phil.

 

[Betspin - Phil]

Hey,

Just a quick one guys to let you know that we have just gone live with a new and improved game page.

A winners feed has been added, along with easier navigation to find your favorite games and also save your favorite games, keyboard shortcuts are now available as well.



Check it out and as always let us know what you think.

Thanks as always,
Phil.

 

[Gemma A]

Hey,

Just a quick one guys to let you know that we have just gone live with a new and improved game page.

A winners freed has been added, along with easier navigation to find your favorite games and also save your favorite games, keyboard shortcuts are now available as well.

View attachment 56472

Check it out and as always let us know what you think.

Thanks as always,
Phil.

Looks great you guys been working hard :notworthy:notworthy

 

[citizenx]

Just a quick note re Betspin.

As many will recall I closed my account around the time Phil left.

Heard no more from them until today when I started getting emails for their promos. Sent a reply asking why I'd started getting these 12 hours ago, no reply.

At the very least a courteous reply apologising for sending the emails would have been expected.

Very, very disappointed with them in the latter part of 2015. Do hope Phil returns elsewhere in the industry in due course and, for Betspin I hope they have a resurgence in 2016.

I note their presence here has evaporated and there seems to be very little mention of them around these parts.

I'd like to see them become a success and return to the mindset the had earlier this year. It's a great team who had the right ideas.

 

[Jono777]

^^ Couldn't have said it better and in so agreement^^

Mentioned their 'slide' numerous times and I too have noticed the sudden reappearance of e-mails this last week or so, after nothing for weeks and weeks!

Phil was bang on in all departments and I do wonder (not worry!) why he decided to move and and the coincidence in their apparent lack of interest and motivation.

As I mentioned in the 'its that time of year' (CM Awards) thread, the Best BBF by a mile I have ever read and then from red hot to ice cold.

Nominated for the 'Fall from Grace' award!

 

[Nicola]

I got an e-mail from them today even though I closed permanently around the same time as above.

 

[paul7388]

Must admit I never deposited there much and they changed it to £50 instead of £20 for all promotion offers i got there. But main reason was I just stuck to casinos I mainly played with.

But to be fair. I see it pointed out they aren't active here. But the reps are still checking the site every day. They just aren't posting very often.

But the same could be said for just about every rep at every casino bar the odd one. Just the way it is at the moment very few Reps actually post anything these days unless its to answer a thread with specific complaints or questions.

Only about a few now that regularly post tho I wont go into naming who they are.

 

[citizenx]

Must admit I never deposited there much and they changed it to £50 instead of £20 for all promotion offers i got there. But main reason was I just stuck to casinos I mainly played with.

But to be fair. I see it pointed out they aren't active here. But the reps are still checking the site every day. They just aren't posting very often.

But the same could be said for just about every rep at every casino bar the odd one. Just the way it is at the moment very few Reps actually post anything these days unless its to answer a thread with specific complaints or questions.

Only about a few now that regularly post tho I wont go into naming who they are.

Thing is Paul, I agree with everything you've written but I'm not just referring to rep activity although I have to note just how active they were earlier in the year relative to now, not just answering queries but with special promos and other interaction on the forum.

I'm referring to the wider context - the lack of discussion about them, not seeing any minion data recently - have a look at their page, only two since August but loads each month before that.

I'm not suggesting it means anything beyond the fact that they just don't seem to have kept up the momentum here. I think Phil was a strong driving force behind establishing the brand and I dare say any casino would be lucky to bring him on board in the future.

Had a quick look at Askgamblers and same lack of activity is apparent there too.

 

[citizenx]

^^ Couldn't have said it better and in so agreement^^

Mentioned their 'slide' numerous times and I too have noticed the sudden reappearance of e-mails this last week or so, after nothing for weeks and weeks!

Phil was bang on in all departments and I do wonder (not worry!) why he decided to move and and the coincidence in their apparent lack of interest and motivation.

As I mentioned in the 'its that time of year' (CM Awards) thread, the Best BBF by a mile I have ever read and then from red hot to ice cold.

Nominated for the 'Fall from Grace' award!

Pains me to say it as I was one of their biggest supporters and would like to be again but i'm thinking the same thing.