asadzareef89
Meister Member
- Joined
- Feb 13, 2013
- Location
- United Kingdom
I have been playing betsafe for atleast 3-4 years and the main reason has been the quick withdrawals. When i started the time used to be around 6-12 hours before the money was in my skrill/neteller.
Then came the best time to play where i would get instant withdrawals, i would press click withdrawal and money would be in my neteller.
Now, in october i think after ages i had a decent win of 1250 on BDBA before that my withdrawals were very far between and always b/w only 50-200, that win triggered something after which i don't get instant withdrawals and far from it
Now everytime i make a withdrawal it takes 48-72 hours if i'm lucky, website and support say if withdrawal isn't processed after 24 hours i can contact them and they will process it. Well done that last 5 times and got a standard reply which i have memorized, my account is going through a security check.
How can they let me carry on depositing if they were not satisfied with a security check a week ago, i understand they have to do this every now and then but every single withdrawal?
I asked the rep for clarification and he informed me last time that it shouldn't happen every time but he can't tell me what's triggering a security check as i offered him my full support to clarify any issue with my account
My problem is that how can they justify a security check on each of my last 5 withdrawals which are all in last 6-8 weeks?
To be fair rep has been responsive but its more of copy/paste replies that the support gives,
Below are some of the replies and they are a funny read, rep's replies were of the same nature
Hi Asad,
Thank you for contacting us regarding your withdrawal.
I can see that we have received your request and that it is currently being processed. As we are carrying out some security checks, we are sorry that it is taking a bit longer than normal. I want to assure you that we are doing our best to process your request as quickly as possible.
Thank you for understanding and for your patience.
We hope that you are having a lovely day and you are always welcome to get back to us if you need help with something else.
Best regards,
Madara
Betsafe Customer Service.
Customer Service 19/02/2017 06.46 PM
Hi Asad,
Thank you for your response.
I fully understand exactly what you mean however I can assure you we're working very hard on getting withdrawals approved in the shortest time possible.
Furthermore, we tend to process all withdrawals as soon as possible but it may take up to 24 hours. I personally believe that speedy withdrawals is the key to a great experience so I can assure you that we will get back to you via e-mail as soon as the withdrawal has been processed!
Thank you for your patience and understanding.
Have a pleasant day.
Best regards,
Cameron
Betsafe Customer Service.
Customer Service 27/01/2017 12.01 PM
Hi Asad,
Thank you very much for contacting us.
We are really sorry about the waiting time and I really do hope that it will be checked in the nearest future but as soon as it is checked you will be informed as well.
Thank you for your understanding and I wish you all the best!
Should you have any further questions, we are more than happy to help you and feel free to contact us again anytime.
Have a lovely day and all the best!
Best regards,
Marianne
Betsafe Customer Service.
Customer Service 25/12/2016 10.01 PM
Hi Asad,
I hope this email finds you well.
Thank you very much for contacting us. We can see here that you have requested a withdrawal of £100 back to your Neteller account around 23:14 yesterday. Please note that our payments team can take up to 24 hours to process it but they will do the best to pay out as soon as possible. We appreciate your patience!
Should you have any other questions or concerns, do not hesitate to contact us again. Our customer support is open 24/7 across three platforms: e-mail, live chat or phone.
Have a lovely evening and Merry Christmas!
Best regards,
Thamires
Betsafe Customer Service.
Then came the best time to play where i would get instant withdrawals, i would press click withdrawal and money would be in my neteller.
Now, in october i think after ages i had a decent win of 1250 on BDBA before that my withdrawals were very far between and always b/w only 50-200, that win triggered something after which i don't get instant withdrawals and far from it
Now everytime i make a withdrawal it takes 48-72 hours if i'm lucky, website and support say if withdrawal isn't processed after 24 hours i can contact them and they will process it. Well done that last 5 times and got a standard reply which i have memorized, my account is going through a security check.
How can they let me carry on depositing if they were not satisfied with a security check a week ago, i understand they have to do this every now and then but every single withdrawal?
I asked the rep for clarification and he informed me last time that it shouldn't happen every time but he can't tell me what's triggering a security check as i offered him my full support to clarify any issue with my account
My problem is that how can they justify a security check on each of my last 5 withdrawals which are all in last 6-8 weeks?
To be fair rep has been responsive but its more of copy/paste replies that the support gives,
Below are some of the replies and they are a funny read, rep's replies were of the same nature
Hi Asad,
Thank you for contacting us regarding your withdrawal.
I can see that we have received your request and that it is currently being processed. As we are carrying out some security checks, we are sorry that it is taking a bit longer than normal. I want to assure you that we are doing our best to process your request as quickly as possible.
Thank you for understanding and for your patience.
We hope that you are having a lovely day and you are always welcome to get back to us if you need help with something else.
Best regards,
Madara
Betsafe Customer Service.
Customer Service 19/02/2017 06.46 PM
Hi Asad,
Thank you for your response.
I fully understand exactly what you mean however I can assure you we're working very hard on getting withdrawals approved in the shortest time possible.
Furthermore, we tend to process all withdrawals as soon as possible but it may take up to 24 hours. I personally believe that speedy withdrawals is the key to a great experience so I can assure you that we will get back to you via e-mail as soon as the withdrawal has been processed!
Thank you for your patience and understanding.
Have a pleasant day.
Best regards,
Cameron
Betsafe Customer Service.
Customer Service 27/01/2017 12.01 PM
Hi Asad,
Thank you very much for contacting us.
We are really sorry about the waiting time and I really do hope that it will be checked in the nearest future but as soon as it is checked you will be informed as well.
Thank you for your understanding and I wish you all the best!
Should you have any further questions, we are more than happy to help you and feel free to contact us again anytime.
Have a lovely day and all the best!
Best regards,
Marianne
Betsafe Customer Service.
Customer Service 25/12/2016 10.01 PM
Hi Asad,
I hope this email finds you well.
Thank you very much for contacting us. We can see here that you have requested a withdrawal of £100 back to your Neteller account around 23:14 yesterday. Please note that our payments team can take up to 24 hours to process it but they will do the best to pay out as soon as possible. We appreciate your patience!
Should you have any other questions or concerns, do not hesitate to contact us again. Our customer support is open 24/7 across three platforms: e-mail, live chat or phone.
Have a lovely evening and Merry Christmas!
Best regards,
Thamires
Betsafe Customer Service.