Betsafe The seven deadly sins misleading promotion

[PaaskeDenmark]

Hi there.

Must say I am quite angry about the offer Betsafe had on first day. I have just been on their live chat to see what they had to say. And it was not helping at all,

Thursday 7th - Deposit €25 and Get 50 Free Spins on Geisha Wonders on Friday.
Read about it here if you don't know about their promotion running >

You do not have permission to view link Log in or register now.

To my surprise I only got 20 lines??? And this slot has got 30 paying lines. I would call this very misleading promotion

So instead of a value of 50x0,30=£15 it was instead 50x0,20=£10. I only managed a total win of £5,44. I would had been fine with that if knew there was only 20 lines or it had been on a different low paying slot.

But then going on live chat and be told this > I have just picked out important parts sparing you for whole chat. I also reuested chat sent to management as well.


Hi xxxxxxxxxxxx. I understand that it can be frustrating, but the way the system is set up by Netent (our casino provider) we can only give out freespins for 10 lines. So to change this would mean getting them to change their whole system.

Me: it was 20 lines?
Me: that is not right everyone else gives free spins on max lines never seen this before at netent casinos
Me: i know industry inside out as well
Me: then promotion should had been setup on different slot with 15 or 20 lines at least and not this "jackpot" slot shich is 30 lines

Ole: Ok, information I have received is that it was 10 lines.


Anyone played this promotion and did you also get 20 lines or ONLY 10 lines as chat host said?

I will try PM Rep from Betsafe and see if we can get explanation about this. If I hear back from Betsafe management I will post update here for you folks.

But no matter what I have complained and feel they should give out the extra £5 in spins or somehow compensate especially when its NOT stated in terms and conditions and also in general promotion details.

 

[PCJACKPOT2008]

Wow, that's horribly misleading. Reminds me of when they used to send out freespins on Mega Fortune with 10 lines and then changed it after complaints to 25 lines. So obviously they can change it.

This whole Seven Deadly Sins-promo is awful so far. Being marketed as the best and biggest promo ever and it's just regular offers.

Honestly, just about every site is getting greedier and worse.

 

[lotusch]

Ah Betsafe,another casino I unsubscribed from.
Horrible place and a non existant customer service.

 

[akrus88]

I did deposit on thursday, but was 10 minutes too late to get the spins at all .
But ye, that is really misleading to give the spins with only 20 lines. Not a good move from betsafe. Especially as this should be the biggest promotion ever!!!

 

[mrmark21]

Yes I closed my Betsafe account. They reopened my account from self exclusion without my permission. I used to really like them but IMPO they have gone down hill. CS seems completely oblivious to most of the specifics on these promos.

 

[Blathaon]

I only got 10 lines, I didn't expect this from a well known and CM Accredited casino like Betsafe. A very misleading promotion.

 

[Nifty29]

IMO, it is not misleading. It is just crap.

The promo said "50 free spins". It did not say what the value of the spins were. In fact, many casinos just say "free spins" and not all of them are max lines either.

Personally, if it isn't stated, I always ask first.

The problem is that some people are assuming they are max lines....and we all know what assume makes....

The casino offered 50 free spins...and 50 free spins were awarded. Nothing misleading there IMO.

 

[Blathaon]

IMO, it is not misleading. It is just crap.

The promo said "50 free spins". It did not say what the value of the spins were. In fact, many casinos just say "free spins" and not all of them are max lines either.

Personally, if it isn't stated, I always ask first.

The problem is that some people are assuming they are max lines....and we all know what assume makes....

The casino offered 50 free spins...and 50 free spins were awarded. Nothing misleading there IMO.

I know that a lot of MG casinos have been pulling crap like this for a long time, but it's been quite some time since I've seen this on Netent games.

I know Betsson and several other casinos did this for a while on Mega fortune free spins. And got a lot of complaints , then changed it.

And after that i haven't seen anyone doing it, still you are right that technically they gave me what they promised. But most people(me included) will expect the standard max lines min bet spins.

It's not the end of the world, it just comes across as cheap, and in the long run will do them more harm then whatever money they save by doing this.

 

[Balthazar]

The casino offered 50 free spins...and 50 free spins were awarded. Nothing misleading there IMO.

That's like buying a car with a completely empty gas tank. While technically you bought a car and not gas, that's pretty unethical. I've seen similar BS with MGS before but it's a first for NetEnt AFAIK.

Also, this CSR is clueless, as usual.

 

[Balthazar]

I know Betsson and several other casinos did this for a while on Mega fortune free spins. And got a lot of complaints , then changed it.

Actually people started complaining when they learned that those free spins were nothing but smoke and mirrors (no chance to win the progressive).

 

[Blathaon]

Actually people started complaining when they learned that those free spins were nothing but smoke and mirrors (no chance to win the progressive).

I had completely forgotten about that, that makes this an even worse promotion. Since the game was "Geisha Wonders" which is a progressive slot.

And any winnings from the free spins still has a 35x WR, so it's not like they are giving away free cash. So not giving the standard max lines min bet just seems like an unnecessary way to annoy customers.

 

[Balthazar]

I had completely forgotten about that, that makes this an even worse promotion. Since the game was "Geisha Wonders" which is a progressive slot.

Ever wonder why some Netent casinos give away free spins on progressive slots?

Do they get any kind of incencitive when their players play the progressives? Or is it just because they have an awful TRTP when you remove the chance to win the progressive jackpots from the equation? It has to be one or the other.

 

[Blathaon]

Ever wonder why some Netent casinos give away free spins on progressive slots?

Do they get any kind of incencitive when their players play the progressives? Or is it just because they have an awful TRTP when you remove the chance to win the progressive jackpots from the equation? It has to be one or the other.

Yes they do have an awful RTP without the progressives.
Hall of gods 88.6% RTP
Mega Fortune 89.21% RTP
Wonder jackpot slots 88.1% RTP

and i guess they attract more players than any random slot, since people think they can win the jackpot with the free spins, but in fact as you reminded me of they can only win the jackpot with the winnings from the free spins.

 

[asadzareef89]

Hi there.

Must say I am quite angry about the offer Betsafe had on first day. I have just been on their live chat to see what they had to say. And it was not helping at all,

Thursday 7th - Deposit €25 and Get 50 Free Spins on Geisha Wonders on Friday.
Read about it here if you don't know about their promotion running >

You do not have permission to view link Log in or register now.

To my surprise I only got 20 lines??? And this slot has got 30 paying lines. I would call this very misleading promotion

So instead of a value of 50x0,30=£15 it was instead 50x0,20=£10. I only managed a total win of £5,44. I would had been fine with that if knew there was only 20 lines or it had been on a different low paying slot.

But then going on live chat and be told this > I have just picked out important parts sparing you for whole chat. I also reuested chat sent to management as well.


Hi xxxxxxxxxxxx. I understand that it can be frustrating, but the way the system is set up by Netent (our casino provider) we can only give out freespins for 10 lines. So to change this would mean getting them to change their whole system.

Me: it was 20 lines?
Me: that is not right everyone else gives free spins on max lines never seen this before at netent casinos
Me: i know industry inside out as well
Me: then promotion should had been setup on different slot with 15 or 20 lines at least and not this "jackpot" slot shich is 30 lines

Ole: Ok, information I have received is that it was 10 lines.


Anyone played this promotion and did you also get 20 lines or ONLY 10 lines as chat host said?

I will try PM Rep from Betsafe and see if we can get explanation about this. If I hear back from Betsafe management I will post update here for you folks.

But no matter what I have complained and feel they should give out the extra £5 in spins or somehow compensate especially when its NOT stated in terms and conditions and also in general promotion details.

Got 20 lines and won 7.79 quid, withdrew 150 quid in my skrill in 3 hours

20 lines on a 30 payline is still better than betway group famous 1/5 line spins on 30 line slot, i think this was done to make sure JP doesnt drop on a freespins, can u imagine the wagering of JPx35?

 

[Wild Reels]

noticed it was 20 lines also after taking up the offer and doing the spins, in all honesty the only reason i normally play at betsafe is that tend to have the net ent releases earlier if its a game im looking to play, primarily because they charge 2.5% on deposits via a debit card and so many alternatives dont. so once its at other casinos i head elsewhere

 

[Blathaon]

Are you guys sure that you got 20 lines?
i only got 10 lines.

 

[Simmo!]

I used to really like them but IMPO they have gone down hill. CS seems completely oblivious to most of the specifics on these promos.

I used to really like them too but recently I started getting SMS messages and there is no facility to reply or opt out in them. Pisses me off....no way I'd go back to somewhere that does that.

I learned my lesson on the mobile phone option now and I always put in a false number when signing up to casinos but this was some time ago and I stupidly didn't

 

[PaaskeDenmark]

IMO, it is not misleading. It is just crap.

The promo said "50 free spins". It did not say what the value of the spins were. In fact, many casinos just say "free spins" and not all of them are max lines either.

Personally, if it isn't stated, I always ask first.

The problem is that some people are assuming they are max lines....and we all know what assume makes....

The casino offered 50 free spins...and 50 free spins were awarded. Nothing misleading there IMO.

I think you should start your own casino Nifty or maybe become a casino manager

 

[PaaskeDenmark]

IMO, it is not misleading. It is just crap.

The promo said "50 free spins". It did not say what the value of the spins were. In fact, many casinos just say "free spins" and not all of them are max lines either.

Personally, if it isn't stated, I always ask first.

The problem is that some people are assuming they are max lines....and we all know what assume makes....

The casino offered 50 free spins...and 50 free spins were awarded. Nothing misleading there IMO.

I would call it MORE than crap giving some players 10 and some players 20 lines? I would go as far to say more than misleading now!!

And will now request any players who only got 10 lines needs to get 10x50=£5
Only fair way IMHO. I dont really care anymore about missing out on lines but to give away different amount of lines is just very wrong.

I guess we all asumme Nifty. But no matter what if it is not max lines then it SHOULD state at least in terms instead of vague general terms.

I will go full way to get to bottoms on this

 

[Nifty29]

I think you should start your own casino Nifty or maybe become a casino manager

Nah.

I have enough hassles already, and I couldn't stand dealing with whining players that don't take responsibility for their own actions.

In fact, I wouldn't do it if they paid me.

 

[Nifty29]

I would call it MORE than crap giving some players 10 and some players 20 lines? I would go as far to say more than misleading now!!

And will now request any players who only got 10 lines needs to get 10x50=£5
Only fair way IMHO. I dont really care anymore about missing out on lines but to give away different amount of lines is just very wrong.

I guess we all asumme Nifty. But no matter what if it is not max lines then it SHOULD state at least in terms instead of vague general terms.

I will go full way to get to bottoms on this

Show me the part that is "misleading"?

If it was stated that the spins would be to the value of x and they were actually to the value of y, or that they are max lines but they actually weren't.....then I would agree it is misleading.

I've had promos like this before, and if the free spins value isn't stated, and it seems a reasonable deal, I always contact support to find out. It's not hard, and it beats assuming stuff and being wrong.

Again, giving different players different lines isn't misleading....it doesn't say anywhere that everyone gets the same, does it? Maybe it's about player class...who knows?

I agree the spins value should be stated in the offer. If it's not, then you're taking a risk by accepting it blindly. There's no point complaining about accepting an offer that you didn't fully understand.

 

[PaaskeDenmark]

Nah.

I have enough hassles already, and I couldn't stand dealing with whining players that don't take responsibility for their own actions.

In fact, I wouldn't do it if they paid me.

Just for info I have never know there was any NetEnt Casinos not giving free spins on max lines. Standard has always been max lines.

Only heard this with Microgaming like Betway or other software like BetSoft I always though was worst with this like giving out 1 line.

Anyone who can name anyone else than Betsafe with NetEnt doing this crap?

 

[PaaskeDenmark]

Show me the part that is "misleading"?

If it was stated that the spins would be to the value of x and they were actually to the value of y, or that they are max lines but they actually weren't.....then I would agree it is misleading.

I've had promos like this before, and if the free spins value isn't stated, and it seems a reasonable deal, I always contact support to find out. It's not hard, and it beats assuming stuff and being wrong.

Again, giving different players different lines isn't misleading....it doesn't say anywhere that everyone gets the same, does it? Maybe it's about player class...who knows?

I agree the spins value should be stated in the offer. If it's not, then you're taking a risk by accepting it blindly. There's no point complaining about accepting an offer that you didn't fully understand.

Okay i guess Betsafe are in standard with the great offers GoWild gives away despite they give FULL lines but on 9 line slots despite sounds good when they have been offering 50 or 100 spins

Nevermind Nifty thanks for input we are getting nowhere. So let's leave it with that. I am sure lot other players would more call this misleading than not. I wish I could setup a vote.

 

[dunover]

It's slightly underhand, disingenuous but basically true - you got 50 free spins. Now no-one has asked the question "why 50 spins at 10/20 lines from 30 instead of say 25 spins at the full 30 lines?".
The cost to the casino is the same. So, either it's just semantics because 50 sounds better than 25 OR there is an underlying reason concerning the slot itself to have less than maximum lines.

Still, not as bad as the infamous Cashapillar 'promo' where people were give ONE line on a 100-line slot. That was just plain insulting, stupid and discredited the casino.

 

[PNEFOREVER2]

If they had stated the 50 free spins were max lines and they weren't, that would have been misleading. Sorry but if they only stated it was 50 free spins and you still got the 50 free spins they stuck to their side of the bargain.

I'm always cautious when promo's include free spins on slots that require you to bet on a certain amount of lines. I always jump on the live chat support and ask if they are on max lines. No harm in asking.

 

[aceking123]

well redbet & guts do free spins max lines & maybe others anyway your better off playing at these places imho there great casinos good reps quick service what more do you want )

 

[akrus88]

Show me the part that is "misleading"?

If it was stated that the spins would be to the value of x and they were actually to the value of y, or that they are max lines but they actually weren't.....then I would agree it is misleading.

I've had promos like this before, and if the free spins value isn't stated, and it seems a reasonable deal, I always contact support to find out. It's not hard, and it beats assuming stuff and being wrong.

Again, giving different players different lines isn't misleading....it doesn't say anywhere that everyone gets the same, does it? Maybe it's about player class...who knows?

I agree the spins value should be stated in the offer. If it's not, then you're taking a risk by accepting it blindly. There's no point complaining about accepting an offer that you didn't fully understand.

I must admit. The first thing that came to my mind when I saw this promotion was "Are they gonna bull the same crap as with mega fortune and only offer 15 lines or sth..". But then I thought, well it is Betsafe we are dealing with and this is their celebration super uber duber biggest roughest doughest doggest kittens promotion ever, so no way they are going to be so cheap.

 

[mrmark21]

Definition of the word Misleading according to Google...

Misleading:

Giving the wrong idea or impression.

There's no doubt customers were given what they were promised. However since Betsafe failed to include this crucial detail within ANY of their promotional material IMO customers were obviously given the wrong impression. That's 20 lines on a 30 line game. Even worse 10 lines. I'm actually surprised some people are so easily pleased.

That's kind of like ordering a meal at McDonalds: "The picture on the menu looks so good. I'm going to get that! Cant wait to tuck into this burger... Ummm this burger looks nothing like what was shown in the picture. Squishy and there's next to no lettuce, tomato sauce, or mayo. Wait the fries are only half full. THIS LOOKS NOTHING LIKE WHAT I ORDERED!".

The pictures are there to give customers a false impression about what they are considering purchasing. That's misleading. At least McDonalds adds a little disclaimer "representation does not reflect final product". Did Betsafe state within any of the promotional material "free spins will not be set at full lines"?

 

[De Beuker]

If they had stated the 50 free spins were max lines and they weren't, that would have been misleading. Sorry but if they only stated it was 50 free spins and you still got the 50 free spins they stuck to their side of the bargain.

I'm always cautious when promo's include free spins on slots that require you to bet on a certain amount of lines. I always jump on the live chat support and ask if they are on max lines. No harm in asking.

No, that would have been a blatant lie. Thats called false advertising, and is not allowed.

Offering freespins and then reduce the number of winlines is misleading, at least imo it is.
They are in their right to do this, no doubt, but its still misleading AND stupid because it only pisses players off.

 

[Nifty29]

Definition of the word Misleading according to Google...

Misleading:

Giving the wrong idea or impression.

There's no doubt customers were given what they were promised. However since Betsafe failed to include this crucial detail within ANY of their promotional material IMO customers were obviously given the wrong impression. That's 20 lines on a 30 line game. Even worse 10 lines. I'm actually surprised some people are so easily pleased.

That's kind of like ordering a meal at McDonalds: "The picture on the menu looks so good. I'm going to get that! Cant wait to tuck into this burger... Ummm this burger looks nothing like what was shown in the picture. Squishy and there's next to no lettuce, tomato sauce, or mayo. Wait the fries are only half full. THIS LOOKS NOTHING LIKE WHAT I ORDERED!".

The pictures are there to give customers a false impression about what they are considering purchasing. That's misleading. At least McDonalds adds a little disclaimer "representation does not reflect final product". Did Betsafe state within any of the promotional material "free spins will not be set at full lines"?

The ONLY thing that the promotion offered was 50 free spins. No mention was made of value or lines involved. A smart player would ask first to make sure...I know I do this and I'm sure others do as well.

It's very silly to assume anything when it comes to casino promotions. It's a little like getting an offer "deposit $50 and get a bonus!" and complaining when you only get 10% but you expected 100%. Bottom line...if it doesn't state the exact terms, then ASK.

FWIW, McDonalds was sued....unsuccessfully...about the issue you mentioned several years ago, before they added that disclaimer. It was decided that you ordered a Big Mac, and you got a Big Mac. The fact that they didn't look identical was not considered enough to make it misleading.

 

[PNEFOREVER2]

then reduce the number of winlines is misleading, at least imo it is.

Show me where they stated a number of lines on the free spins. Where do you get this idea that they stated a certain number of lines then reduced them?

From what I have read he got ten more lines than he bargained for, didn't he?

Fact: They said 50 spins - did he get 50 spins? Yes

Fact Did they state the number of lines? No

Fact Did they reduce the number of lines? No -----Due to that fact they never stated a number of lines in the first place for them to be reduced.

Fact Did PaaskeDKnowUK in fact get 10 more lines that he was suppose to (from what I have read, assuming I have read it correctly) Yes

I don't see what is so hard to understand, I really don't. It really is simple stuff, I'm not being condescending but this is straight down the middle stuff. Ok it may be a little sly, but as I said earlier, they offer the 50 spins, the 50 spins were given, had the op jumped on live chat would we all be wasting our time on this?

No. Some of us see a promo, and think, it's a half decent casino - what harm can it do? Or, Im a member of casinomeister -T's and C's won't matter, rather than spend 5 minutes of my time checking something I'm going to deposit and if it doesn't work out, everyone can waste 5 minutes of their time on what seems an unfair promo and stick up for me.

I bet that 5 minutes he could have spent checking with live chat seems worth it now, hence why I said earlier I always check when these sort of promos are available.

 

[De Beuker]

I'm not saying he can sue the casino for this, I said they are in their right to do this.
But by giving out free spins on a 30 line slot, and then reducing the winlines without mentioning this in the promomail they gave the wrong impression, which is, in my eyes, misleading, but not false advertising.
Thats why they get away with it, no doubt.

If they only wanted to give 10 lines they could have given them on Starburst or Fisticuffs, right?
But then players would immediately see that the spins were only worth 5 bucks, not 15, thats why they did it like this.
Misleading? Yes.
False advertising? No, unfortunately not.

In my years of playing NetEnt I've received many, many free spins from many casinos, and never got anything else than 1 coin, max. lines.

To Paaske: There's nothing you can do unfortunately, just vote with your wallet I'd say.

 

[PNEFOREVER2]

I'm not saying he can sue the casino for this, I said they are in their right to do this.
But by giving out free spins on a 30 line slot, and then reducing the winlines without mentioning this in the promomail they gave the wrong impression, which is, in my eyes, misleading, but not false advertising.

As what I see as a senior member of the forum, I choose my words very carefully.

For the 2nd time, where did they 'reduce' the number of lines?

They never stated a number of lines for the free spins in the first place did they? So therefore how can they reduce them?

I hold certain people of this forum in high regard, without kissing arse, KK, Nifty, and the guy who spends ages typing sentence after sentence (forgot his name - apologies) and Nate, maybe a few others, then there are people like PaaskeDKnowUK who come very close having been here for 5+ years, even longer than myself having been here for approximately 2 or 3.

Are you seriously telling me it is beyond his capabilities to jump on live chat for 5 minutes, save himself the disappointment of a poor promotion and furthermore save everybody the hassle of this thread? A person that has been here for more than the average member?

A newbie I could agree with and would say fair play, that's what this forum is here for. But PaaskeDKnowUK?

All too convenient for me and I don't buy it. Sorry, usually I'm a sucker for calling the casino out, and I rarely agree with those that agree with the casino because I am a bit of a sucker for a sob story, but come on. I'm actually surprised some of you can't see this for what it is.

If people would pay attention to the live tool and use their brain a bit, we wouldn't get half as many threads like these here and I'm damn sure Max wouldn't get half as many PABs either. It's ridiculous.

 

[PCJACKPOT2008]

IMO it's misleading because of three things:

1. You have to deposit and turnover min €25.
2. It's extremely rare for any NetEnt-operator to offer freespins without max lines.
3. Betsafe sent out lots of emails last week leading up to this promo. This is supposed to be their BEST and BIGGEST promo ever.

 

[dunover]

IMO it's misleading because of three things:

1. You have to deposit and turnover min €25.
2. It's extremely rare for any NetEnt-operator to offer freespins without max lines.
3. Betsafe sent out lots of emails last week leading up to this promo. This is supposed to be their BEST and BIGGEST promo ever.

This is one of those topics where you can find something to agree with from everybody's point of view. Your 1. was clearly in the terms and conditions - you get nothing for nothing. No foul.
Your 2. I tend to agree with - I personally haven't had or seen Netent sites give anything less than maximum lines before. This is why I think it's pointless to offer 50 at LESS than maximum lines, I'm sure like most others I'd prefer say 25 or 30 spins at full lines.
Your 3. is just an example of impact advertising. Most sites do this. We know that. How many crappy little newcomer casinos claim 'Europe's favourite casino' or 'Number 1 slots site' etc. Just par for the course.

If it bothers people they should simply e-mail CS if they are Betsafe members and let them know that they think it's a daft promo on less than max lines. If they are receptive to customer feedback, then next time things may be more acceptable to their members.

 

[KasinoKing]

I am sure lot other players would more call this misleading than not. I wish I could setup a vote.

You can. Any member can add a poll to their opening post. Too late for this thread of course, but you could start a new one with a poll.

I have to agree 100% with Nifty on this one - maybe because I'm a pessimistic gambler, not optimistic and also a bit of a cynic after all these years of weird crap some casinos pull...!
I have seriously lost count of the times I've been told about a free-spin offer (both as a player and as an affiliate) and 99% of the time the only info I get is how many spins and on which slot, and not how many lines, or at what $/£ value is.
Never assume anything - if in doubt, ask!

What I do agree about, is it is "cheap" of the casino and IMPO pretty disgusting to also add a WR of x35 on your winnings.

KK

 

[randomiam]

the offer

this got way hyped more than it needed to the offer of the spins not so great its like they got the guy from gowild casino making there offers lol then again not as crap as go wild this week it was make a deposit of 50 or more and get 50 free spins at 9c a spin let me see not even 10% what a trap thw question is betsafe going this way?

 

[sandtag]

Everyone playing at multiple netent casinons would assume the spins were max lines, why? Because you get a plethora of freespins from netent casinos every week. Theese freespins are ALWAYS max lines, sometimes if you get bloodsucker spins they will be at 1$ a spin, but never less then max lines. Now, knowing this almost every netent player assumes that a "netent freespin" is maxlines, I see someone mentioned the betsafe/betsson mega fortune spins which is a good example. A lot of swedish players were actually outraged that betsafe/betsson exploited this fact. In fact I think they are the only casinos doing this, one would think that they learned their lesson the last time.

Just wanted to clear this out as anyone arguing that the casino is right ("Legally" yes, morally hell no) must be unfamiliar with netent promotions. As a player for several years at 20+ netent casinos (atm), playing a shitload of these freespins I feel for OP. Netent freespins are always maxlines and atleast 0.01, this is read between the lines (pun intended) and ONLY betsafe and betsson have exploited this to my knowledge.

 

[PCJACKPOT2008]

This is one of those topics where you can find something to agree with from everybody's point of view. Your 1. was clearly in the terms and conditions - you get nothing for nothing. No foul.
Your 2. I tend to agree with - I personally haven't had or seen Netent sites give anything less than maximum lines before. This is why I think it's pointless to offer 50 at LESS than maximum lines, I'm sure like most others I'd prefer say 25 or 30 spins at full lines.
Your 3. is just an example of impact advertising. Most sites do this. We know that. How many crappy little newcomer casinos claim 'Europe's favourite casino' or 'Number 1 slots site' etc. Just par for the course.

If it bothers people they should simply e-mail CS if they are Betsafe members and let them know that they think it's a daft promo on less than max lines. If they are receptive to customer feedback, then next time things may be more acceptable to their members.

I simply stated that you had to deposit and wager to get the freespins because even Betsafe sends out ND 25-50 freespins once in a while. Now, why would anyone who plays regularly at Betsafe think that freespins they have to wager to get wouldn't come with max lines when the ND ones does?

Yes, most sites do stuff like this and they have the right to do so. But morally I find it wrong and will leave a bad taste for me as a regular player at Betsafe.

Btw, I didn't take part in this promo myself.

 

[aceking123]

i do understand the thread , misleading maybe ( borderline ) but as many have pointed out theyve done nothing wrong

the other bit i cannot understand is why carry on playing there , theres redbet ,guts & others that are better than this casino all having great reps all free spins played on max lines surely you guys would be better to speak with your money
clearly since you feel you have felt like youve been burnt. i dont think there a bad casino but there is better choices .

 

[asadzareef89]

the other bit i cannot understand is why carry on playing there , theres redbet ,guts & others that are better than this casino all having great reps all free spins played on max lines surely you guys would be better to speak with your money
clearly since you feel you have felt like youve been burnt. i dont think there a bad casino but there is better choices .

because they are great aswell, personally i have never experienced any hassle with them as they have always processed my withdrawals in 4-5 hours max and their live chat was there for him to ask.

Its not like betway i was offered 50 free spins if i deposit, went to live chat asked how many lines would they be and was told they don't know as its preset and they have no way of finding out

Its his own fault for not making sure in understanding the promo, its like an old saying ''better safe than sorry''

 

[michielm1]

Ah Betsafe,another casino I unsubscribed from.
Horrible place and a non existant customer service.

me 2. they have strange bonuses and not for dutch players. no loyalty prog etc